Human Resource Management
Under the Age Discrimination in Employment Act of 1967, protection for employees from discrimination begins after 55 years of age. T/F
False
Unfortunately, compensation and benefits managers are the lowest paid HR professionals. T/F
False
Substance abusers are 20 times more likely to miss work than employees who are not substance abusers. T/F
False.
Which of the following is a landmark Supreme Court decision stating that tests must fairly measure the knowledge or skills required for a job?
Griggs v. Duke Power Company (1971)
How important is job analysis to the contemporary organization?
Job analysis is the starting point of sound human resource management
Which of the following is the most prominent piece of legislation regarding HRM?
Title VII of the Civil Rights Act of 1964
Most technology organizations have replaced the job analysis process with definitional structuring. T/F
False
Dwight, vice-president of human resources for a large textile firm, is in a strategic restructuring meeting. The discussion topics include which one of three production facilities to close. There are 40 employees at each of the facilities. When asked, "What should we tell the employees?" Dwight responds,
"Legally, we are not required to tell the employees anything unless we lay off 50 or more individuals."
According to your text, how much money does substance abuse cost U.S. companies annually?
$100 Billion
The.....is NOT a federal law affecting employment discrimination.
***NOT*** Americans with Disabilities Act of 1990.
Andrew, a twenty year veteran in computer software development management, always follows the hot stove rule for discipline. He would support which of the following actions?
***NOT*** He skips the first step and goes straight to written warnings for problem employees.
Which of these activities ends the staffing function?
***NOT*** Interview
A bank would like to obtain information regarding the credit history of applicants as well as their lifestyle and spending habits. What should the bank do to obtain this information?
***NOT*** The bank should contact a credit reporting agency and notify the applicants that their credit is being checked.
All of the following are examples of the HRM dynamic environment EXCEPT
***NOT*** decentralized work sites
Research shows that younger workers are usually more motivated than older works. T/F
False
Which of the following is NOT a category of the Position Analysis Questionnaire (PQA)?
Job Evaluation
Employee retention is a major HRM issue. According to the text, it is estimated that about........of the reasons employees quit their jobs and leave organizations are within the control of managers.
75 percent
When it comes to networking, what is an "elevator pitch"?
A 30 second personal message about your goals and qualifications
Which of the following is NOT true regarding bona fide occupational qualifications (BFOQs)?
A faculty member must be catholic to teach at a Jesuit university.
An allegation of discrimination could be supported under a geographical comparison test in which instance?
A large Miami-based financial institution has no Hispanics on the payroll
What programs were developed to encourage employers to actively seek a more diverse workforce?
Affirmative Action
Which of the following is NOT true regarding affirmative action plans?
Affirmative action means that a firm must always hire members of minority groups and women before it hires white males.
Ruth, an HR specialist in a technology firm, needs to present the benefits of using the Internet to enhance recruiting efforts to top management. She can use all of these examples EXCEPT...
Although it does not save money, it does improve response time.
Your mother is hiring a new nanny for your little sister and the dog. Which one of the following pieces of recruiting information would be the most likely to assure that the nanny is a good caregiver?
An excellent nanny recommended the person
How do managers use HR dashboards?
As a visual display of data in charts or graphs
Chapter 2
Below are Chapter 2 Multiple Choice/True or False
Chapter 3
Below are Chapter 3 Multiple Choice and True/False
Chapter 4
Below are Chapter 4 Multiple Choice and True/False
Chapter 5
Below are Chapter 5 Multiple Choice and True/False
Chapter 6
Below are Chapter 6 Multiple Choice and True/False
The job analysis process has a multifaceted nature. Indeed, many activities in an organization are affected by the job analysis. Which of the following is NOT directly affected by the job analysis process?
Benefits Administration
When using shared services, which type of service works directly with business unit managers in strategic roles to develop goals and plans for the organization?
Business Partners
Sofia graduated from your college about 10 years ago with an HRM degree. She has developed job analysis and job evaluation materials for three different organizations. She is well suited for which senior HRM position?
Compensation and Benefits Manager
Given their size, large organizations with national reputations routinely use blind-box ads to fill lower-level positions. T/F
False
Interpersonal communication skills have no influence on advancement in an HR career. T/F
False
In which of these activities, an employee relations specialist would be involved?
Ensure policies and procedures are enforced properly.
Which of the following describes the employee development function?
Ensuring that the organization has the necessary talent internally for meeting future human resource needs
Ethel applied for a job as a credit card account manager with a major financial institution. Your organization obtained her credit report through a third party investigation. She was not hired because of her recent bankruptcy and poor credit history. As the vice-president of human resources, you are aware of this situation because Ethel is suing the company for your hiring practices. Which of these facts of the case shows that your procedures were faulty?
Ethel was not given written notice the third party investigation was being conducted.
Employers need to craft Social Media policies that protect employers and employees by including all of these EXCEPT...
Explaining to employees that comments will have negative impact on their drug-free status.
Sharon has been disruptive and unprepared for several important meetings in the past few weeks. Debbie, her boss, hesitates to fire Sharon because she has been an excellent employee for over five years. Debbie decides to talk to Sharon about any issues or distractions that might be affecting her work. Why is Debbie hesitating?
Extenuating Circumstances
A decrease in the supply of any unit's human resources usually comes from new hires. T/F
False
All disciplinary warnings, including written verbal warnings are forwarded to HRM for inclusion in the employee's personnel file. T/F
False
An employee who telecommutes shares one job with someone else by splitting the work week and the responsibilities of the position. T/F
False
For total effectiveness, under the hot-stove rule, discipline should be delayed until the periodic performance review between the employee and manager. T/F
False
The nearly decade study that gave rise to what is today called the human relations movement was the......studies.
Hawthorne
Tamara is an HRM professional who's primarily involved in the motivation function. As such, she may perform all of these activities EXCEPT...
Health and Safety.
Which of the following is an advantage of setting up a flexible work schedule for employees?
Increased retention of current employees
Which of the following is NOT a disadvantage associated with internal recruiting sources?
Individuals chosen internally already know the company
What use has the job description served under the ADA?
It identifies essential job functions
Yoshiko works in the human resources area of a large organization. As part of her duties, she routinely uses such methods as observation, individual and group interviews, technical conferences, and diary monitoring. What does she do?
Job Analysis
Which of following is used to maintain employee commitment and loyalty while helping to ensure a safe and healthy working environment?
Maintenance Functions
The Drug-Free Workplace Act of 1988 requires all the following EXCEPT...
Mandatory dismissal for employees found in violation of any part of the policy.
Evan, a recruiter, is trying to identify the different constraints that may impact his recruiting efforts. Which of the following is NOT a major constraint on recruiting efforts?
Marketing Mix
Who was an early management theorist and social philosopher who advocated people-oriented organizations?
Mary Parker Follet
A good recruiting program is indicated by which of the following?
More qualified applicants apply. Fewer unqualified applicants apply.
Larry, a 62 year old, has just been offered a full time job as merchandise representative for a large firm. The cost of his benefits is in line with the rest of the company, but he is not offered an opportunity to participate in the pension plan. Can he sue under the ADEA?
No. As long as the cost of benefits is the same for him as for younger employees, the organization is in compliance with the law.
Abby is the night and weekend manager of a film processing firm with 75 employees. Eighteen months after she was hired, her mother fell and broke her hip. She requested four months off to care for her. Will the Family and Medical Leave Act protect her job?
No. Four months is longer than the law allows.
Dana is the senior critical manager of a film processing firm with 75 employees. Her father fell and broke his hip. Dana, a 20-year employee, has requested two months off to care for him. Will the Family and Medical Leave Act protect her job?
No. She is a key employee
Fatima is working on the employment planning of her company. She expects that the demand for human resources will increase in the near future. Which of the following is NOT an appropriate option for Fatima?
Offer early retirements
Effective employment planning includes all of the following EXCEPT...
Product modifications for new kinds of families.
All of the following are disadvantages of flexible scheduling EXCEPT...
Reduced childcare costs
Employee referrals offer all of these recruiting advantages EXCEPT...
Referrals use personal friendship instead of job skills as reference criteria
What actions can organizations take to reduce criticism of their drug testing policies? Your text mentions all of the following EXCEPT...
Rehabilitate prospective employees.
Riya is the director of a recruiting for a large corporation. Which of the following is a warning signal that her efforts are not effective?
Riya's secretary spends more time acknowledging ad responses from under qualified applicants than she did a year ago.
Job design does all of these EXCEPT...
Set the salary of a job
Which of the following is NOT true regarding sexual harassment?
Sexual harassment can only occur between members of the opposite sex.
A large manufacturing organization, with 20 geographically dispersed production facilities recently cut its HRM staff (budget). Each site has a few generalists, but specialist needs in recruiting and selection planning, employment law, training, and benefits administration have been consolidated into one location. This situation is an example of...
Shared Services
During a job analysis, which of these tasks are performed?
Skills, knowledge and abilities necessary to perform a job are determined
Felicia, a new analyst, is considering asking managers at various facilities to use the diary method of job analysis. As an expert in HR matters, what advice would you give her, since you want to help her do the right thing.
Sometimes people report what they think you want to hear rather than what they do.
Which of the following is NOT an activity that organizations frequently cite as being affected by the job analysis process?
Succession Planning
When a worker can perform a job and see a visible outcome that creates a sense of accomplishment, the worker may become motivated by:
Task Identity
Which of the following jobs is subjected to drug tests under the Drug-Free Workplace Act of 1988?
Technician in a company regulated by the Nuclear Regulatory Commission.
Tommy was forced to take a lie detector test about a workplace violence incident. During the course of questioning, she became very upset and emotional. Tommy asked the questioner to stop. He refused to discontinue the test. What action can be taken?
The Department of Labor may assess civil penalties up to $10,000 against the organization.
Sam is a night watchman for a small computer manufacturer. He is working his way through college and usually either sleeps or does his homework during his shift. His supervisor told him that homework was permissible, as long as he scanned the monitors every 10 minutes and walked the building every hour. Sleeping, however, is grounds for dismissal. Sam has been written up two times for sleeping during his work shift. After the last time, he was told there would be no more chances. Last week, $1 million worth of equipment vanished from inventory. When the thieves were caught, they mentioned the sleeping night watchman. Sam's boss fired him immediately, yelling at him that he was just like his brother, a no good lazy bum. What was wrong with the boss' actions?
The boss should not have made personal comments.
The EEOC cites all the following in determining whether or not sexual harassment has occurred EXCEPT...
The conduct is perceived as "funny" by less than 50% of the workplace.
Why is employee leasing increasing in popularity? Your text mentions all of these reasons EXCEPT...
The leasing company can train the leased employee to its specifications
Which of the following statements best describes the role of managers?
The role of managers is to work with and through other people, allocating resources, in effort to achieve organizational goals.
Lou, an HR manager, knows there is trouble in the staffing function for which of these reasons?
There are a large number of unqualified applicants.
A good recruiting program should only attract the qualified job seeker. T/F
True
A job description is a statement indicating what a job entails. T/F
True
Employment discrimination may stem from a decision based on factors other than those relevant to the job. T/F
True
If protected group members are more often evaluated poorly than non-protected group members, adverse treatment may have occurred. T/F
True
Labor unions promote grievance procedures to resolve differences between workers and management. T/F
True
Long-haul truck drivers, regulated by the Department of Transportation, are required to take drug tests. T/F
True
One of the better sources for individuals who will most likely perform effectively on the job is a recommendation from a current employee. T/F
True
Shared services centers are one way to make HR functions more cost-efficient and responsive to the organizational strategy. T/F
True
The Department of Labor's O'Net Job Content Model replaced the Dictionary of Occupational Tiles. T/F
True
The Family and Medical Leave Act permits employees in organizations of 50 or more workers to take up to 12 weeks of unpaid leave for family or medical reasons. T/F
True
The first step in recruiting for overseas positions is to define the relevant labor market. T/F
True
There is no protection for employees who post comments about employees on Facebook or Blogs. T/F
True
To provide motivation in most technology-based organizations, the maintenance function is used. T/F
True
Two government agencies primarily responsible for enforcing equal employment opportunity laws are the Equal Employment Opportunity Commission and the Office of Federal Contract Compliance Programs. T/F
True
Chris and David both arrived one hour late for work today. Chris was fired. David was given a verbal warning. Such disparate treatment for the same offense could be considered fair and equitable for all these reasons EXCEPT...
Upper management demands that time rules be followed by all employees.
Ira, an HR representative, is explaining why the company uses blind box ads. He gives all of these reasons EXCEPT...
We will attract some applicants by our reputation
Lynn, an officer of a major corporation, noticed that David, her boss, reported personal expenses on his expense account when they traveled. He usually bought new clothes on a trip (suit, shoes, topcoat), brought along a family member or friend, and attended sight-seeing or cultural events with them, All of these items ended up on David's expense report. When Lynne reported these practices to federal authorities, she was...
Whistle-blowing.
How could an analysis of internal strengths and weaknesses of an organization be developed?
With a SWOT Analysis
A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the plan?
Workforce demographics and community demographic patterns are monitored continually.
Which of the following is NOT true regarding workplace security?
Workplace security issues have become less prevalent in U.S organizations over the last five years.
Which case found that layoffs of white workers to establish racial or ethnic balances were illegal?
Wyant v. Jackson Board of Education.
In the United States,
women are currently holding less than 15 percent of senior management positions.
