Human Resource Management Ch 14, 15, & 16

Which of the following is a conflict resolution procedure in which the settlement determined by the third-party is binding?

Arbitration

_____ computing involves using a network of remote servers hosted on the Internet to store, manage, and process data.

Cloud

A labor union all of whose members have a particular skill or occupation is known as a(n) _____ union.

craft

Attitudinal structuring

focuses on establishing a relationship of trust. The parties are concerned about ensuring that the other side will keep its part of any bargain.

An HRM audit is:

a formal review of the outcomes of HRM functions.

The process for resolving union-management conflicts over interpretation or violation of a collective bargaining agreement is referred to as:

a grievance procedure

Cultures with a long-term orientation will have trainees who are most likely to:

accept development plans and assignments.

Developing a written code of ethics can be effective if the codes:

are developed with input from employees about situations they encounter.

Human resource information is confidential, hence, organizations engaging in e-HRM:

are increasingly placing company-specific information on a secure intranet

Which type of union security provision is illegal under the provisions of the National Labor Relations Act?

Closed shop

What is the minimum percent of employees in a bargaining unit who must sign authorization cards for the NLRB to hold a union representation election?

30 percent

Which of the following terms refers to an alternative form of union membership in which members receive discounts on insurance and credit cards rather than representation in collective bargaining?

Associate union membership

Which of the following is a type of union memberships in which members receive discounts on insurance and credit cards rather than representation in collective bargaining?

Associate union membership.

Which of the following should be considered while assessing a candidate's motivation to go for an international project?

Basic attitudes of the spouse toward an overseas assignment

Which of the following characteristics of a country is most likely to influence international HRM?

Culture

Which of the following terms describe the disillusionment and discomfort that occur during the process of adjusting to a new culture?

Culture shock

Which of the following HRM practices should be followed by an organization to achieve high performance?

Discipline system should be progressive.

Enforcement of the National Labor Relations Act rests with the Federal Mediation and Conciliation Service.

False

Which of the following is most likely to be a reason why industrialized countries, such as the United States, Germany, and Japan, find it challenging to compete effectively with newly industrialized countries such as Mexico, Hong Kong, and Brazil?

Higher labor costs.

Which of the following is most likely to be true regarding a collectivist culture?

In collectivist cultures, organizations tend to have flatter pay structures.

Which of the following dimensions of culture, as identified by Geert Hofstede, describes the strength of the relation between people in a society?

Individualism/collectivism

Which of the following statements is most likely to be true regarding an expert system?

It helps users to make decisions by recommending actions based on the decision rules.

Which of the following is a reason for the decline in union membership in the U.S.?

Management efforts to control costs in response to international competition

Canada, Mexico, and the United States have encouraged trade among themselves with the:

NAFTA

Which of the following is a federal law that supports collective bargaining and sets out the rights of employees to form unions?

National Labor Relations Act

Distributive bargaining

Negotiation that seeks to divide up a fixed amount of resources; a win-lose situation

Which of the following terms is used to refer to a country in which an organization's headquarters is located?

Parent country

Which of the following steps should be taken by an organization to help expatriates resolve the internal conflicts that arise when the culture, where the expatriates are working, expects them to behave in a way that conflicts with values they learned from their own culture?

Provide a host-country mentor or an executive coach.

_____, which store data in separate files that can be linked by common elements, are a standard feature of a modern HRIS.

Relational databases

In _____, workers put in more hours than U.S. workers over the course of a year.

South Korea

Which of the following statements is true about unionization of government workers?

Strikes are illegal for federal workers and for state workers in most states.

Which of the following acts allows states to pass right-to-work laws?

Taft-Hartley Act

In which country would one experience the greatest latitude in reducing one's company's workforce in response to a forecasted oversupply of workers?

The United States

What is the National Labor Relations Act also known as?

The Wagner Act

During a strike, the union members do not receive pay from their employer, but the union may be able to make up for some of the lost pay.

True

While international companies build one or a few facilities in another country, multinational companies go overseas on a broader scale.

True

Which of the following is true about industrial unions?

Typically, an industrial union represents many different occupations.

Which of the following statements is true of the impact of unions on company performance?

Union coverage tends to decline faster in companies with a lower return to shareholders.

Which of the following is a union security arrangement that requires employees to join the union within a certain amount of time (30 days) after beginning employment?

Union shop

_____ refers to a union security arrangement that requires employees to join the union within a certain amount of time after beginning employment.

Union shop

In _____, a union negotiates on behalf of its members with management representatives to arrive at a contract defining conditions of employment for the term of the contract and to resolve differences in the way they interpret the contract.

collective bargaining

Decision support systems are:

computer software systems designed to help managers solve problems.

A(n) _____ involves bringing public, financial, or political pressure on employers during union organization and contract negotiation.

corporate campaign

By far the most important influence on international HRM is the _____ of the country in which a facility is located

culture

An HR _____ is a display of a series of HR-related indicators, or measures, showing human resource goals and objectives and the progress toward meeting them.

dashboard

Companies that operate across national boundaries often need to work with unions in more than one country. In such companies, the day-to-day decisions about labor relations are usually handled by:

each foreign subsidiary.

A firm that is currently shipping domestically produced items to other countries to be sold there is engaging in:

exporting.

The National Labor Relations Board consists of a(n) _____ board, the general counsel, and 52 regional and other field offices.

five-member

An organization that chooses to locate a facility based on the ability to effectively, efficiently, and flexibly produce a product or service, using cultural differences as an advantage is referred to as a(n

global organization.

At the highest level of involvement in the worldwide marketplace are organizations that choose to locate a facility based on the ability to effectively, efficiently, and flexibly produce a product or service, using cultural differences as an advantage. Such organizations are referred to as:

global organizations.

A high-performance work system is most likely to be characterized by _____.

high product quality

In countries such as Greece and Portugal, people tend to rely heavily on religion, law, and technology to give them a degree of security and clear rules about how to behave. According to this information, the culture of these countries is characterized by _____.

high uncertainty avoidance

Task design refers to:

how the details of the organization's necessary activities are grouped.

In the context of bargaining over new contracts, _____ bargaining addresses conflicts within union or management groups or objectives.

intraorganizational

The day-to-day decisions about labor relations are usually handled by foreign subsidiaries because:

labor relations on an international scale involve differences in laws and economic systems.

An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a(n):

learning organization.

Differentiation refers to setting an organization apart in some way other than:

low price.

Each aspect of performance management should be related to:

organizational goals.

A company is headquartered in Germany, has offices in the U.S., and has a Vietnamese manager working in a facility in the U.S. In this case, Germany is the _____ country, the U.S. is the _____ country, and Vietnam is the _____ country.

parent, host, third

A culture high in _____ expects trainers to be experts and to be authoritarian and controlling of session.

power distance

Repatriation refers to the process of:

preparing employees to return home from a foreign assignment.

The process of preparing expatriates to return home from a foreign assignment is known as

repatriation.

A collective decision by union members not to work until certain demands or conditions are met is referred to as a(n):

strike.

Occupational intimacy results if:

the job becomes a part of the employee's sense of identity.

After the union and employer have finished negotiating a contract, an election cannot be held for the time of the contract period or for _____, whichever comes first.

three years

Cultures high in _____ expect formal instructional environments and there is less tolerance for impromptu style.

uncertainty avoidance

An employee elected by union members to represent them in ensuring that the terms of the labor contract are enforced is known as a(n):

union steward.