Human Resource Management Chapter 4

What is the standardized job analysis survey that contains questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs?

Position Analysis Questionnaire

Jobs that involve teamwork tend to require an organizational structure based on which of the following? Multiple choice question.

divisions

The Jobs Characteristics Model was developed as a method to make jobs more

motivating.

Select all that apply Which of the following are outputs?

online banking car battery restaurant meal

Dana works out of her home instead of at the central office. This demonstrates the idea of _____________, or telecommuting.

telework

Which of the following terms is used to describe employees who don't work at a centrally located office but instead work out of their homes or another space?

telework

What are the three standard ways used to measure teamwork?

temporal stability skill differentiation authority differentiation

What is one objective of broadening the types of tasks (known as enlargement) performed in a job?

to make jobs less repetitive

True or false: One way to achieve high-quality performance in an organization is to match job requirements and people by performing a job analysis. True false question.

true

A work option in which two part-time employees perform the tasks of a single job is called

job sharing

The Fleishman Job Analysis System is based on how many categories of abilities?

52

Kari is popular with her coworkers because she is able to cooperate with everyone. What is this general enduring capability is an example of?

ability

Which of the following accurately describes KSAOs?

characteristics of people

What is the drawback of using information for analyzing jobs from people who currently hold that position? Multiple choice question.

They tend to exaggerate what they do to appear more valuable to the organization.

Job ______ refers to enlarging jobs by combining several relatively simple jobs to form a job with a wider range of tasks.

extension

What identifies the qualities or requirements an individual who is applying for a job must possess?

job specification

The PAQ contains ______ items organized into six sections that concern different aspects of a job.

194

What are some ways to simplify the mental demands of an employee's job? Check all that apply.

Provide clear instructions. Minimize information. Install adequate lighting.

What is the federal government's system that uses a common language to describe the abilities, work styles, work activities, and work context required for 1,000 broadly defined occupations?

QNet

What is the name of the process of obtaining detailed information about specific jobs?

analysis

What process is considered the building block of human resource management?

analyzing jobs

Alysa thought it would be best to put Connor in charge of the accounting team and Bethany in charge of the marketing group. Which aspect of analyzing teamwork is Alysa using?

authority differentiation

A(n) ______ is an area of personal capability that enables employees to perform their work successfully.

competency

A schedule in which full-time employees complete their weekly hours in fewer than five days is called a ________workweek.

compressed

During the summer, Heather's office works four 10-hour days so that they can take Friday off. This is an example of a ______ workweek.

compressed

A job ______ is a list of the tasks, duties, and responsibilities that a particular job entails.

description

The process of defining how work will be done and what tasks will be needed in a given job is called job

design.

One major trend in job analysis is related to which of the following?

determining which jobs are better suited for humans versus computers

The concept of broadening the types of tasks performed in a job is called job

enlargement.

Job ______ occurs when employees are given more decision-making authority in their jobs.

enrichment

The facilities manager at the warehouse requested that the height of the assembly line be raised by eight inches to make it more comfortable for the workers. Many of the workers had been complaining of back pain because the line was too low. This demonstrates the importance of ______ in the workplace.

ergonomics

What is the interface between an individual's physical self and the characteristics of the physical work environment?

ergonomics

True or false: Analysts agree that technology is affecting both the number of jobs and the types of jobs available.

false Reason: Some analysts believe computers and robots augment rather than replace workers.

What is the scheduling policy that allows full-time employees to start and end their workday at any time within the stated guidelines of the organization?

flextime

While her manager gets to the office by 7:00 a.m., Devin arrives at 9:00 a.m. after dropping off her children at school. It is company policy that employees can create their own hours as long as they are in the office between 10:00 and 2:00 each day and put in 40 hours each week. This work schedule is an example of Multiple choice question.

flextime.

Which of the following is not a characteristic addressed by Hackman and Oldham's Job Characteristics Model?

frustration

The O-NET is a government resource that provides information on a variety of items, including

generalized job tasks.

The process of job analysis focuses on work tasks and outcomes, while competency models focus on

how people work.

When deciding on the work flow to make new equipment parts, Maxwell realized he would need to hire at least three new people who were skilled in advanced software development. What type of input is Maxwell considering?

human resources

Select all that apply What are the three categories of inputs involved in a work flow analysis?

human resources equipment raw inputs

The study of jobs to find the simplest way to structure work in order to maximize efficiency is called ______ engineering.

industrial

A single worker at the ice cream production plant used to fill the container, put the lid on the container, seal the container, and then place it in the packing box. Today the process is not as complex because the assembly line has been designed for two workers to get the job done at an even faster rate. Structuring the assembly line to maximize efficiency is an example of which of the following?

industrial engineering

To design jobs effectively, one must fully understand the job itself and

its place in a work unit's work flow process.

A set of related duties is called a(n)

job

Work flow analysis identifies the products of any work unit. What are these products called? Multiple choice question.

outputs

What is the term for the set of job duties performed by a particular person?

position

When creating a job description, a human resource manager should include TDRs, which stands for the tasks, duties, and ______ a particular job entails.

responsibilities

Nishi works at an assembly plant. On Monday and Tuesday, she packs boxes, on Wednesday she labels boxes, and on Thursday and Friday she loads boxes on the truck. Nishi's job is an example of job

rotation

Which of the following tasks do self-managing work teams typically perform?

schedule work hire team members

What type of work team has authority for an entire work process or segment?

self-managing

A(n) is an individual's high level of proficiency at performing a particular task.

skill

In analyzing teamwork, what is the term that describes the degree to which team members have specialized knowledge?

skill differentiation

KSAOs are important when hiring someone for a job because they refer to the knowledge, ______, abilities, and other characteristics that an individual needs to have to perform the job.

skills

Katrine knew the best person for the job would have a college degree in English and work experience in the marketing communications field. Katrine is describing a job

specification

Who does the Fleishman Job Analysis System use to evaluate a job in terms of the abilities required to perform the job?

subject-matter experts

According to research, who may be the most accurate when reporting information about job tasks? Multiple choice question.

supervisors

Select all that apply If an organization's structure is based on function, workers

work alone on specialized tasks. tend to have low authority.

The process of analyzing the tasks necessary for the production of a product or service is called Multiple choice question.

work flow design.

What are the five specific sections of the six sections found in the Position Analysis Questionnaire?

work output relationships with other persons mental processes job context information input

Mallory took a PAQ when she started her new job, and one of the questions asked if she preferred to work on her own or with a group. Which section of the PAQ does this question demonstrate?

job context

Heidi was told by her manager that she could now authorize product returns without consulting him first. What is this an example of?

job enrichment

Trevor's boss told him that he would now also be responsible for answering the phones and filing correspondence in addition to the tasks he already did. This provided Trevor with an even wider range of tasks and is an example of what?

job extension

Employees moving among several jobs on a company production line demonstrates which of the following?

job rotation

Marcus and Felicia teach a fifth-grade class together. Marcus teaches all morning classes, and Felicia teaches in the afternoon. This working arrangement is an example of what?

job sharing

A list of the knowledge, skills, abilities, and other characteristics an individual must have to perform a particular job is called a _____.

job specification

Which human resources program does not require information gleaned from job analysis?

payroll administration

Select all that apply During work flow analysis, an organization's planners need to analyze

what work processes need to be used. how many workers will be needed.

True or false: Technology has reduced job demands and errors in all work situations.

False Reason: In some cases, technology has worsened this problem. Consider juggling a cell phone, typing, surfing the web all at the same time.

What is the term for the activities that the members of a work team use to produce a specific output?

work processes

How does work flow design assist managers? Multiple choice question.

It helps them assess the tasks needed to make a product or a provide a service.