Human Resource Management Mid-Term
The ________ gives all persons the same right to make and enforce contracts and to benefit from the laws of the land.
Civil Right Act of 1866
What is the primary benefit of using a position analysis questionnaire to gather data for a job analysis?
Classifying jobs for the purpose of assigning salaries
________ tests include assessments of general reasoning ability and of specific mental abilities like memory and inductive reasoning.
Cognitive
Which of the following describes a job in terms of measurable and observable behaviors that an employee doing the job must exhibit to do the job well?
Competency-based job analysis
Experts at the ________ performed the earliest form of job analysis and published the Dictionary of Occupational Titles.
DOL
As an HR manager who wants to analyze the costs associated with each new hire will most likely use which of the following?
Data warehouse
What is the first step in conducting a job analysis?
Deciding how the gathered information will be used
What is the first step in the recruitment and selection process?
Deciding what positions to fill
What is the first step in the strategic management process?
Defining the current business
A firm's functional strategies identify the broad activities that each ________ will pursue in order to help the firm accomplish its competitive goals.
Department
E-Verify is used by employers to ________.
Determine if an applicant is eligible to work in the U.S.
Recruiting is necessary to ________.
Develop an applicant pool
Joaquin records every activity in which he participates at work along with the time it takes him to complete each activity. Which of the following approaches to job analysis data collection is most likely being used at Joaquin's workplace?
Diaries
A tool that presents management with a computerized picture of graphs and charts that reflect the metrics gathered from the HR Scorecard is called a/an ___________________________.
Digital dashboard
________ exists when an employer treats an individual differently because that individual is a member of a particular race, religion, gender, or ethnic group.
Disparate treatment
Which of the following most likely depends on a job's required skills, education level, safety hazards, and degree of responsibility?
Employee compensation
Finding or attracting applicants for an employer's open positions is known as ________.
Employee recruiting
Under the Civil Rights Act of 1991, once a plaintiff shows disparate impact, who has the burden of proving that the challenged practice is job related?
Employer
Firms should most likely use certified psychologists when developing and validating selection tests in order to ________.
Ensure compliance with EEO laws
Which of the following is an example of a coordinative function performed by HR managers?
Ensuring that line managers are adhering to a firm's sexual harassment policies.
Which of the following requires equal pay for equal work regardless of sex?
Equal Pay Act of 1963
In a structured situational interview, interview questions should primarily address ________.
Essential job duties
Strategic planning primarily benefits a firm's managers by ________.
Establishing goals to be accomplished
Which the following refers to the standards someone uses to decide what his or her conduct should be?
Ethics
Which of the following terms refers to an interview conducted when an employee quits a firm?
Exit interview
Which of the following is a graph that shows the relationship between test scores and job performance for a group of people?
Expectancy chart
Communicating is one of the five basic functions of the management process.
False, Although communicating with employees is part of every step, it is not one of the five basic functions.
Human resource managers assist line managers with hiring, training, evaluating, rewarding, counseling, promoting, and hiring employees.
False, Assisting and advising line managers is the heart of the human resource manager's job.
In the majority of firms, the task of interviewing job candidates is shared between HR and the hiring department.
False, In about 60% of firms, HR and other hiring departments share the responsibility of interviewing job candidates.
Autonomy is the right to make decisions, direct the work of others, and give orders.
False, In management, authority is distinguished between line authority and staff authority.
The role of labor relations specialists includes investigating EEO grievances and collecting data about jobs for the purpose of writing job descriptions.
False, Labor relations specialists advise management on all aspects of union-management relations.
Hiring the wrong person for the job, committing unfair labor practices, and failing to motivate employees are personnel mistakes that hinder firms from achieving positive results.
False, The primary goal of HRM is to help the firm achieve its goals, and such HRM mistakes hinder that process.
Setting standards such as sales quotas, quality standards, or production levels is part of the leading function of human resource management.
False, leading involves maintaining morale and motivating workers.
Human resource managers are generally staff managers.
False, they assist and advise line managers in areas like recruiting, hiring, and compensation.
The ________ provides that a person who commits a crime of violence motivated by gender shall be liable to the party injured.
Federal Violence Against Women Act of 1994
Which Amendment to the U.S. Constitution states that "no person shall be deprived of life, liberty, or property, without due process of the law"?
Fifth Amendment
An employer will most likely use a private employment agency in order to ________.
Fill a specific job opening quickly
Strategic human resource management refers to__________.
Formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve strategic aims.
________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad.
Globalization
Which Supreme Court case was used to define unfair discrimination in conjunction with EEOC laws?
Griggs v. Duke Power Company
An analysis that an organization uses to determine where its HR functions currently stand and what it still needs to improve upon is known as a/an ______________.
HR audit
Globalization, competition, and technology have led to which of the following trends in human resource management?
HR managers assist top management with developing and implementing strategies.
Sets of HR management policies that are used to promote organizational effectiveness are called _______________.
High performance work systems
________ refers to an integrated set of human resource management policies and practices that together result in superior employee performance.
High-performance work system
Gus is always making sexual jokes at work. Many employees find the jokes funny, but Shelley, Gus's executive assistant, is uncomfortable with the jokes. Eventually, she decides to quit her job rather than endure the jokes any longer. What form of sexual harassment has Shelley experienced?
Hostile Environment created by supervisors
________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns
Human resource management
What is the first step in succession planning?
Identifying and analyzing key jobs
During an interview, Tanya discusses her numerous accomplishments at previous jobs and praises the interviewer frequently. Tanya is most likely using ________.
Impression management
Interview questions designed to assess the complexity of tasks the candidate has performed are focused on which of the following factors?
Intellectual
Tests that measure a range of abilities including memory, vocabulary, verbal fluency, and numerical ability are called ________.
Intelligence tests
Which of the following is the most significant difference between managerial planning and the basic planning process?
Interference from corporate hierarchies
When repetitive questions appear on a questionnaire, which of the following is most likely being measured?
Internal consistency
Which of the following is the most commonly used selection tool?
Interview
Which of the following refers to a procedure designed to obtain information from a person through oral responses to oral inquiries?
Interview
How many members serve on the Equal Employment Opportunity Commission?
5
Managers use ________ to uncover essential duties that have not been assigned to specific employees.
Job analysis
Which of the following terms refers to the procedure used to determine the duties associated with job positions and the characteristics of the people to hire for those positions?
Job analysis
According to surveys of HR managers, which of the following is most frequently verified during an employment background investigation?
References
Which of the following terms refers to the consistency of scores obtained by the same person when retested with alternate forms of the same test?
Reliability
According to the Age Discrimination in Employment Act of 1967, it is unlawful to ________.
Require employees to retire at age 65
Applicant tracking systems are used by employers to ________.
Screen and rank candidates based on skills
Which of the following terms refers to the background investigations, tests, and physical exams that firms use to identify viable candidates for a job?
Selection tools
Kevin is interviewing for a position as a public relations specialist in a communications firm. He first meets with the HR manager. Afterwards, he meets with the department manager. Finally, he meets with the company president. Kevin is most likely experiencing a ________ interview.
Serial
What is the first step in the management planning process?
Setting an objective
Title VII of the 1964 Civil Rights Act explicitly prohibits employers from discrimination based on all of the following characteristics EXCEPT ________.
Sexual Orientation
How do situational interviews differ from behavioral interviews?
Situational interviews are based how an applicant might behave on hypothetical situation
Work sampling, miniature job training, and video-based tests are examples of ________.
Situational tests
When managers need to determine which employees are available for promotion or transfer, they will most likely use ________.
Skills inventories
Which of the following factors plays the greatest role in determining the best medium for a job advertisement?
Skills needed for the job
Which organization provides professional certification for human resource managers?
Society for Human Resource Management
Which of the following is true regarding substance abuse screening?
Some urine sample tests cannot determine between legal and illegal substances
________ functions involve assisting and advising line managers, and they are the central aspect of a human resource manager's job.
Staff
Which function of the management process includes selecting employees, setting performance standards, and compensating employees?
Staffing
A firm's ________ should guide employment planning and determine the types of skills and competencies the firm needs.
Strategic plan
A(n) ________ is a firm's method for matching its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage.
Strategic plan
A series of job-relevant questions with predetermined answers that interviewers ask of all applicants for a job is known as a ________.
Structured situational interview
Which of the following interview formats will most likely result in the highest validity?
Structured, situational
What is the first step in conducting an effective interview?
Studying the job description
The ongoing process of systematically identifying, assessing, and developing organizational leadership to enhance performance is known as ________.
Succession planning
The process of deciding how to fill executive positions at a firm is known as ________.
Succession planning
Which of the following best defines line authority?
A manager's right to issue orders to other managers or employees.
When developing a structured situational interview, the first step in the process is to ________.
Write a job description
What is the final step in conducting a job analysis?
Writing a job description and job specifications
Which of the following is the primary disadvantage of using structured interviews during the employee selection process?
Reduced opportunities for asking follow up questions
According to the ________, an individual must have the requisite skills, educational background, and experience to perform a job's essential functions.
ADA
Which of the following is used to measure job knowledge?
Achievement tests
When companies utilize ________, they take steps to eliminate the present effects of past discrimination.
Affirmative action
Which of the following requires employers to make reasonable accommodations for disabled employees?
Americans with Disabilities Act of 1990
According to studies, which of the following has the most influence on the outcome of a job interview?
An interviewer's first impression of the candidate
The first step in the test validation process is ________.
Analyzing the job
Which of the following best explains why an increasing number of firms use the Internet to conduct prescreening interviews?
Reduced recruitment budgets
Which type of interview follows a performance appraisal and primarily addresses an employee's performance rating?
Appraisal
Which of the following is recommended advice for conducting an effective interview?
Ask the candidate for specific examples
What is the purpose of an applicant tracking system?
Assisting employers in attracting screening and managing applicants
Which of the following provides a comprehensive view of both a firm's current situation and its goals for the next 3 to 5 years?
Business plan
Which of the following refers to any factors that allow a company to differentiate its product or service from those of its competitors to increase market share?
Competitive advantage
During the job analysis process, the primary purpose of having workers review and modify data collected about their current positions is to ________.
Confirm that the information is correct and complete
A reliable employment test will most likely yield ________
Consistent scores when a person takes two alternate forms of test
Jackie works as a nurse on temporary assignment for hospitals throughout the region on an as-needed basis. Jackie is ________.
Contingent worker
When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the ________ function of the management process.
Controlling
Which basic function of management includes setting standards such as sales quotas and quality standards?
Controlling
A company's ________ strategy identifies the portfolio of businesses that comprise a firm and the ways in which these businesses relate to each other
Corporate-level
Which of the following best explains why employers frequently use Internet recruiting methods to find outside candidates for jobs?
Cost effectiveness
Which of the following human resource management specialties calls for collecting data to write job descriptions?
Job analyst
The ________ lists a job's specific duties as well as the skills and training needed to perform a particular job.
Job description
Which of the following is the primary source of information an employer uses to write a job specification?
Job description
The information resulting from a job analysis is used for writing ________.
Job descriptions
The EEO was initially established to investigate complaints about ________.
Job discrimination
Which method for collecting job analysis information is considered best for quantifying the relative worth of a job for compensation purposes?
Questionnaire
What is the second step in the procedure for developing a guide for a structured situational interview?
Rate the job's main duties
Which of the following terms refers to redesigning jobs in a way that increases the opportunities for the worker to experience feelings of responsibility, achievement, growth, and recognition?
Job enrichment
Which of the following terms refers to systematically moving workers from one job to another?
Job rotation
According to a survey conducted by the American Management Association, most employers who administer tests to applicants are measuring ________.
Job skills
Which of the following refers to the human requirements needed for a job, such as education, skills, and personality
Job specifications
One of the ________ functions of a human resource manager includes directing the activities of his or her subordinates in the HR department.
Line
A ________ is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks.
Line manager
Which of the following includes five basic functions--planning, organizing, staffing, leading, and controlling
Management Process
A(n) ________ is a simulation in which candidates perform realistic tasks in hypothetical situations and are scored on their performance.
Management assessment center
Which of the following is the person responsible for accomplishing an organization's goals by planning, organizing, staffing, leading, and controlling personnel?
Manager
Which term refers to a set of quantitative performance measures that human resource managers use to assess their operations?
Metrics
An organization's ____________ summarizes what business the company wants to be in.
Mission statement
Interview questions designed to probe such areas as a person's aspirations and energy level seek information regarding a candidate's ________ factor.
Motivation
________ tests measure finger dexterity, manual dexterity, and reaction time.
Motor ability
Which of the following is NOT a form of sexual harassment according to EEOC guidelines?
Mutually consensual physical conduct of a sexual nature between co-workers
The ________ run by the U.S. Department of Labor enables public employment agency counselors to advise applicants about local and national job openings.
National job bank
Which of the following terms refers to hiring workers who have criminal backgrounds without proper safeguards?
Negligent hiring
Which of the following determines future staff needs by using ratios between a causal factor and the number of employees required?
Ratio analysis
Which of the following is responsible for implementing Executive Orders 11246 and 11375 that were issued by the Johnson administration?
Office of Federal Contract Compliance Programs
The Big Five personality dimensions include all of the following EXCEPT ________.
Optimism
Which of the following indicates the distribution of work within a firm and the lines of authority and communication?
Organization chart
Which function of the management process includes delegating authority to subordinates and establishing channels of communication?
Organizing
Dr. Ross is interviewing for a position as Assistant Professor of Biology. His interview is conducted by a team of other faculty members in the department who interview him simultaneously and then combine their ratings into one score. This is an example of a ________ interview.
Panel
Employment planning requires making forecasts of three elements: the supply of inside candidates, the likely supply of outside candidates, and ________.
Personnel needs
________ is the process of deciding what positions the firm will have to fill and how to fill them.
Personnel planning
Which of the following refers to company records showing present performance and promotability of inside candidates for a firm's top positions?
Personnel replacement charts
As part of the selection process for a position at UPS, Jack has been asked to lift weights and jump rope. Which of the following is most likely being measured by UPS?
Physical abilties
Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures?
Planning
Which of the following appoints the members of the EEOC?
President of the United States
A(n) ________ shows the flow of inputs to and outputs from a job being analyzed.
Process chart
When using either a trend analysis or a ratio analysis, it is assumed that ________ will remain the same.
Productivity levels
With the work sampling technique, applicants are ________.
Tested on their ability to perform several tasks crucial to performing the job of interest
Which of the following terms refers to individuals asked by the EEOC to apply for employment which they do not intend to accept, for the sole purpose of uncovering unlawful discriminatory hiring practices?
Testers
Which legislation was responsible for the creation of the Equal Employment Opportunity Commission?
Title VII of the 1964 Civil Rights Act
If a person is in a protected class, he or she is protected by which of the following?
Title VII of the Civil Rights Act
The purpose of HR managers using the scientific approach to solve management problems is ____________________.
To make better decisions by gathering facts
Which of the following terms refers to studying a firm's past employment needs over a period of years to predict future needs?
Trend anaylsis
In a stress interview, the interviewer ________.
Tries to make the applicant uncomfortable in order to spot sensitivity
Which of the following refers to highly recommended procedures issued by federal agencies regarding employee selection, record keeping, and preemployment inquiries?
Uniform guidelines
What is the best way to avoid most interview errors?
Use a structured interviewing format
Which of the following terms refers to the accuracy with which a test fulfills the function for which it was designed?
Validity
Corporate strategies include, among others _____________________.
Vertical and horizontal integration
The ________ requires certain federal contractors to take affirmative action for disabled persons.
Vocational Rehabilitation Act