Human Resources

The ________ has been matched by rising income inequality. The International Monetary Fund and some economists argue that this is cause and effect.

decline in union membership

________ is a personalized evaluation technique that measures the individual employee's achievement by comparing the employee to objectives agreed upon the prior year. For example, the employee and manager may have agreed on a particular sales objective; at the end of the year, the employee's actual sales can be compared to the individualized objective.

management by objectives

Choose an example of benefits that a company might offer employees.

matching a 401(k) contribution

Part-time and contingent staff are often hired and paid through a contracting agency. On a day-to-day basis they are overseen by

on -site managers

Many companies choose ________ in areas such as discrimination law, cyber-security, software skills, safety procedures, or other technical skills.

self-paced online training

________ are making a huge positive difference in company's ability to reach clients and manage business transactions and vice versa. Employees can respond to client queries from a ball game or discuss a bond from the golf course.

social media

In the past, HR focused on rule compliance and tracked simple metrics like number of training hours delivered. They are now required to focus on results and outcomes, not only compliance. What must HR do to meet the new requirements from management?

Align the people strategy with the company's business strategic goals and focus on outcomes.

Collective bargaining is the process where

Employers work with union representatives to decide on policies, wages, and benefits

The Internet has changed the methods of recruiting job candidates. Social websites like ________ are now common tools for identifying qualified candidates.

Facebook and LinkedIn

The Bureau of Labor Statistics tracks the number of quits and the number of layoffs and discharges each month. In May 2017, the rates were 2.2% per month and 1.1% per month. The rate of quits was twice that of ________.

Involuntary terminations

Human Resource management must ensure a safe work environment and compliance with legal requirements set forth by OSHA, a federal agency. OSHA is the

Occupational safety and health administration

Cara had Ancestry.com run a genetic test to determine her ancestry. The test found that she is 50% Ashkenazi Jew. The local newspaper ran a story about it. Her insurance company dropped her coverage because this group has high incidence of inherited diseases. Is she protected?

The Genetic Information Nondiscrimination Act of 2008 prohibits health insurers from using genetic information against customers.

Joseph wants to take time off after the birth of his second child. His employer, the Citadel Group, wants him back after 3 days. Citadel is a covered employer under the Family Medical Leave Act of 1993. What is Joseph's right?

The law allows him up to 12 weeks of leave after a birth.

From the point of view of a manager, part-time and contingent employees ________ .

can be flexible, budget-friendly resource

Orientation is part of the onboarding process. It ________

can lower costs by helping the employee get up to speed quickly and avoid time- or money-consuming mistakes.

What is an example of a formal business course used for training?

college courses

When Freddie Mac restated earnings due to an accounting error, they hired ________ workers to handle much of the extra work for the term of the project. Regular employees managed them and continued their own work.

contingent

________ can learn your business and then leave. They can even learn inside information or business secrets and then use what they've learned to start their own business—or sell what they've learned to a competitor.

contracted staff

Employee compensation is complicated. Factors that affect HR's decision include

cost of living, labor negotiations, and personal qualifications

Cerritos College is advertising for a security officer to perform the general and usual duties carried out by a typical officer. The ad states that a successful candidate must be at least six feet tall and 190 lbs. This ad ________.

discriminates by gender because the work does not require extraordinary height or weight.

Social media are affecting work behavior. Parents are always available to children by text message if not a phone call. Social communication is

draining time and attention from productivity

Including "up and coming" employees in meetings, conferences, and other events is one approach to

employee development

A formal onboarding process

improves the employee's performance by helping him or her to build skills and relationships quickly.

A list consisting of job duties and responsibilities is part of a

job description

________ are the unfortunate outcome of changes in industries or problems with individual corporations. Most often, employees are terminated because their employer has been forced to close stores, stop producing certain products, or simply save money.

layoffs

Applications from Internet job sites flood companies with more applications than they can process manually. In response, companies rely more on

personal referrals

You are applying for a job at EFG Co. and are now interviewing with the HR representative. He tells you that the job requires programming skills in SQL and dBase and that the job is to build and maintain a relational database for the company. This requires attention to detail and efficiency. He then describes that this company highly rewards loyalty and hard work. He tells the story of when the entire company worked over a weekend to finish and test one of its software products. This is an example of what key element area of HR?

recruitment and selection

A ________ is a right to buy shares in a company at a fixed price, called the exercise price. This price must be fixed in advance. Apple mistakenly and illegally lowered the exercise price to make the benefit more valuable after the stock price fell.

stock option

If a company is sued for discrimination in the hiring process, they will defend themselves with documents that show how the selected candidate was better qualified. These documents are

the job analysis, job description, and job specifications

In the last century, Congress has passed laws on safety, hours, and benefits to cement the working conditions that unions brought to individual firms. Paradoxically, this has

weakened the support and the need for unions

In the United States, unions and companies must bargain in good faith, even after a contract has expired, to agree on a successor contract or the termination of the agreement, ________.

while terms of the expired contract continue