Human Resources Final

How do HR managers interact with OSHA9.

-enforcement and record keeping (calculate onjob accidents rate)

The minimum age for workers to be employed in hazardous occupation

18

What is the First step in employee training process

Assess the needs of the organization

What is the Purpose of zero tolerance policy design to do?

Assist in eliminating harassing behavior

*When an employee leaves voluntarily quits the job, what is it called?

Attrition

What is the process of negotiating and administering written agreement between union and management official?

Collective bargaining

What is HR manager action if they develop labor standards for business?

Controlling

Which performance method is in use when observing and documenting specific traits?

Critical incident

Since 1940s union membership in the US?

Decrease

What are material safety data sheets?

Detail important information related to the use of hazardous chemicals

Which federal law requires employees to be paid overtime

Fair Labor Standards Act

Which human condition is responsible for employee's resistance to change?

Fear

What is the off the shelf training program

Generic

Read 2 questions

Gradual change - Organizational change that is simple and narrowly focused on a specific department or management function, and that has an incremental impact on the hospitality organization. Ex. A restaurant adds additional gluten-free items to its dinner menu in response to specific guest requests. Food trends, Lodging industry competition,Faster/more accurate data collection Dynamic Change - type of organizational change that is complex, broadly focused, and impacts the entire hospitality organization/type of change that l an organization incur the most cost. New business model, Business expansion, Reorganization Intermediate change - Desire for continuous improvement, Total quality management, Empower, Higher quality decision making, Desire to focus on an organization's primary business Organizational change - The process by which an organization moves away from what it is currently doing towards some desirable future status.

Understand the difference between and when to use

Mediation union contract -When a compromise on an issue cannot be reached, a union and management may seek advice from a third party to assist in reaching an agreement. Arbitration union contract -The use by unions and employers of a neutral third party to make a final and binding decision as to the outcome of a dispute. Arbitration may be subject to court review as to both the decision and arbitrability of the issue(s) Compulsory -govt appointed Voluntary - both party agreed

What is the most Common reason for downsizing in an organization?

Merging of companies

If you want to select an employee to train others, what is the first thing they have to do?

Must first be trained to train

What are the two most important federal laws related to employee health and safety

OSHA -occupational safety and health act/FHCS -Federal hazard communication Standard -(right to know law) Recognition of a safety threat and program evaluation

What is the first step in the performance management process?

Planning -work and setting expectations

What do Right to work laws do?

Prohibit employees from being forced to join a union

What is the last step in the performance management process?

Rewarding-good performance

What type of assessment and appraisal method used when goals have been achieved?

Targeted outcome / Results

Why do HR managers use brainstorming as a tool for helping them manage organizational change?

To generate new ideas

The Hospitality Industry is under the umbrella of which larger industry

Travel and Tourism

What items would be found on a housekeeper's cart that would be subject to OSHA lock out/tag out regulations? 11.

Vacuum cleaner (machines and other equipments)

What are the Components of a properly develop job description

a list of task to be performed on the job

To comply with OSHA regulation, a written emergency action and fire prevention plan is required in all work facilities with?

a minimum of 10 or more employees

What are the characteristics if upward assessment

allows workers to evaluate their supervisors. an appraisal system that utilizes input from those staff members who are directly supervised by the staff member being evaluated

What type of customers are employees considered

internal

Because they contain fewer levels of management, smaller organizations will most often

quickly respond to and take advantage of changes that impact the organization

What is HR manager doing action/task when recruiting new employee

staffing

What is an Example of outsourcing?

the practice of having another company (a vendor, third-party provider, or consultant) provide services. Ex A hotel hires a local landscaping company to perform all of its grounds maintenance tasks

What is the goal of an organization performance management program?

the process of identifying, measuring, managing, and developing the performance of the human resources in an organization/systemic process by which managers help employees to achieve goals

Which type of change does the role of HR manager requires the least amount of time?

they all require large amount of time