Human Resources Management Class

OSHA standards require that employers furnish and employees use _______ where there is a reasonable possibility that injuries can be prevented by such use.

suitable protective equipment

Which of the following are included as key outcomes of flexible work arrangements?

talent management, and human capital outcomes

A(n) _____________ employee is defined as an individual who is confronted by unresolved personal or work-related problems.

troubled

Click and drag on elements in order In an organizational context, arrange the steps involved in health promotion in the correct order of occurrence. (Place the first step at the top.)

1. Educating employees about health-risk factors, such as life habits that may increase the chances of developing a serious illness 2. Identifying the health-risk factors that each employee faces 3. Helping employees eliminate or reduce these risks through healthier lifestyles and habits 4. Helping employees maintain their new, healthier lifestyles through self-monitoring and evaluation

Match the terms associated with employee absenteeism (in the left column) with their descriptions (in the right column). 1. Analytics 2. A measure

1. Refers to formulas, such as those for absence rate, total pay, and supervisory time, and to comparisons to industry averages and adjustments for seasonality 2. Focuses on specific numbers, for example, finding employee pay-and-benefit numbers and time sampling to determine the lost time associated with managing absenteeism problems

The intention to discriminate or retaliate against a person is referred to as _______.

unequal treatment

Fill in the blank question. In the context of the penalties for the violation of the Occupational Safety and Health Act, a(n) is a violation in which an employer knew that a violation existed and made no attempts to address it.

willful violation

In terms of the causes of workplace accidents, OSHA standards govern mainly just potentially unsafe _____________ that employees may be exposed to.

work conditions

Which of the following includes any employer sponsored benefit or working condition that helps an employee manage work and non-work responsibilities?

work-life programs

About _____________ percent of full-time employees have a serious drinking problem. Multiple choice question.

10

More than ____ workers either get sick or injured because of their jobs each year.

3 million

One large-scale study found that workers over age ______ are a third less likely than their younger colleagues to be injured at work seriously enough to lose work time.

55

What percentage of the employees who are caregivers of an older relative also have children under the age of 18?

75

Today, almost _____ of companies offer employee assistance programs compared to just a handful of programs begun in the 1940s.

80 percent

What led Sysco executives to pay attention to the human capital indices?

A correlation between work climate/employee engagement scores, productivity, retention, and pretax earnings.

In which of the following ways has OSHA most positively impacted the workplace? (Choose all that apply.)

A decrease in workplace fatalities Reduced occupational injury and illness rates

Select all that apply In which of the following ways has OSHA most positively impacted the workplace? (Choose all that apply.)

A decrease in workplace fatalities Reduced occupational injury and illness rates

Select all that apply Which of the following are true of alcoholism as a pressing workplace problem? (Check all that apply.)

Alcohol abusers reduce productivity and drain resources. Alcohol results in about 500 million lost workdays every year.

Which of the following is true of employee assistance programs (EAPs) according to the U.S. Department of Health and Human Services?

All published studies indicate that EAPs are cost-effective.

Identify a true statement about the penalty for a willful violation of the Occupational Safety and Health Act (OSHA) by an employer.

An employer can be imposed a civil penalty of up to $134,937 for each violation.

Which of the following is prohibited in order to ensure the enforcement of the Occupational Safety and Health Act by the Occupational Safety and Health Administration (OSHA)?

An employer discriminating against an employee who files complaints with OSHA

laws have been passed at the state and federal levels to provide remedies for those who feel they are victims of discrimination.

Civil Rights

Click and drag on elements in order Arrange the steps that need to be taken to estimate the total cost of employee absenteeism over any period in the correct order of occurrence. (Place the first step at the top.)

Compute total employee hours lost to absenteeism Compute cost of employee benefits per hour estimate total supervisory HOURS estimate total supervisory SALARIES estimate total costs of absenteeism

Which of the following are roles of a workplace safety committee? (Choose all that apply.)

Conduct safety inspections. Develop safety standards.

Which of the following are considered an indirect cost of an accident? (Choose all that apply.)

Cost of overtime work by others required by the accident Cost of damage to material or equipment

In the employment context, which of the following are prohibited by Title VII of the Civil Rights Act of 1964? (Check all that apply.)

Discrimination on the basis of race Discrimination on the basis of religion Discrimination on the basis of national origin

In the context of corporate health promotion, a combination of strategies developed to reduce the costs of chronic conditions that require significant changes in behavior is known as .

Disease Management

_ is the core element of any change process.

Education

Select all that apply Identify the principles of Sysco Corporation's 5-STAR management model. (Check all that apply.)

Ensuring that leaders offer direction and support Strengthening frontline supervisors and rewarding performance Addressing employees' quality of life and including them by engaging them and leveraging diversity

_____ is the most common type of workplace injury.

Falling at work

True or false: A low rate of employee turnover is always a good thing for companies.

False

Select all that apply Which of the following are true of a typical drug user in comparison with fellow employees in today's American workplace? (Check all that apply.)

He or she has three times as many absences of 8 days or more. He or she is four times more likely to be involved in a workplace accident.

Which of the following are true regarding the Occupational Safety and Health Act? (Check all that apply.)

It aims to prevent work-related injuries, illnesses, and deaths. It covers any business that affects interstate commerce.

__________ controls attempt to increase safe behaviors.

Management

Which of the following are exempted from Title VII coverage? (Choose all that apply.)

National security Pre-employment inquiries Seniority systems

Which of the following formulas is used to calculate the rate of employee turnover in percent over any period in an organizational context?

Number of turnover incidents per period ------------------------------------------------ x 100% Average workforce size

Select all that apply Identify the true statements about the enforcement of the Occupational Safety and Health Act by the Occupational Safety and Health Administration (OSHA) inspectors. (Check all that apply.)

OSHA inspectors concentrate more on dangerous hazards than on technical infractions at a work site. OSHA inspectors have the right to enter a workplace and to carry out a compliance inspection.

Select all that apply Identify the true statements about the enforcement of the Occupational Safety and Health Act by the Occupational Safety and Health Administration (OSHA) inspectors. (Check all that apply.)

OSHA inspectors have the right to enter a workplace and to carry out a compliance inspection. OSHA inspectors concentrate more on dangerous hazards than on technical infractions at a work site.

____ turnover can benefit the organization when turnover costs are high, those leaving are more valuable than those who replace them, and there is uncertainty about quality replacement.

Reducing

Which of the following is the management model used by Sysco?

The 5- Star model

_____________ requires that men and women working in the same or similar jobs be paid the same rate.

The Equal Pay Act

Which of the following government agencies were established to administer and enforce the Occupational Safety and Health Act? (Check all that apply.)

The Occupational Safety and Health Administration The Occupational Safety and Health Review Commission

Select all that apply Which of the following government agencies were established to administer and enforce the Occupational Safety and Health Act? (Check all that apply.)

The Occupational Safety and Health Review Commission The Occupational Safety and Health Administration

Which of the following elements are included in costing exit interviews?

The cost of the interviewer and terminating employee's time.

Select all that apply On which of the following critical issues should the human resource strategy focus? (Choose all that apply.)

The short-term preparation for long-term needs. The external constraints and requirements. The implication of the firm's competitive strategy.

Which of the following is a true statement about zero-tolerance drug policies?

They have a tendency to drive the problem underground.

Select all that apply Which of the following must occur in order for employers to be held liable for health hazards at work? (Check all that apply.)

They must have known of the hazard. They chose to do nothing to remedy the hazard.

What is the purpose of measuring employee turnover?

To improve managerial decision making.

True or false: According to the National Safety Council, about 4.2 percent of the full-time, adult American workforce tested positive for illegal drug use in 2017.

True

True or false: As a society, we espouse equality of opportunity rather than equality of outcomes.

True

True or false: Concern for quality and continuity of customer or client service is often one of the concerns raised about whether flexibility can work in a customer-focused organization.

True

True or false: Employee attitudes are integral components of Sysco Corporation's 5-STAR management model because, as a set, those attitudes reflect employee satisfaction-engagement, a key component of the value-profit chain.

True

True or false: Experts estimate that 5% to 10% of employees in any company have a substance-abuse problem serious enough to merit treatment.

True

True or false: In well-run employee assistance programs (EAPs), management at various levels of a firm expresses support for the program and educates the employees about the program and provides necessary training on its use.

True

True or false: More than 200,000 workers are incapacitated due to inhaling toxic workplace air, and more than 40,000 die from exposure to toxic substances at work in the United States every year.

True

True or false: More than 85 percent of firms with more than 200 employees, and almost 60 percent of smaller ones, offer some form of employee wellness program or activity, such as weight loss, smoking cessation, or other lifestyle-modification programs.

True

True or false: The fully loaded costs of turnover include separation, replacement, lost leads and contacts, decreased productivity during training, and decreased productivity of those providing training.

True

True or false: To be most useful, executives of an organization must be able to see the implications of workforce analytics for their own decisions or actions.

True

Select all that apply Identify the conditions under which reducing employee turnover can have the largest effects on organizational success. (Check all that apply.)

Turnover costs are high, and those costs can be saved by reducing turnover. Those employees who are leaving are much more valuable than their replacements.

Select all that apply Which of the following are conditions under which increasing employee turnover tends to have the largest effects on organizational success? (Check all that apply.)

Turnover costs are low and reducing turnover helps save little. The employees leaving are much less valuable than their replacements.

Select all that apply Identify the key features that distinguish big data from more traditional approaches to analytics. (Check all that apply.)

Volume, Variety, Velocity

includes assaults and other violent acts or threats that occur in or are related to the workplace.

Workplace Violence

_____ refers to efforts by individuals to harm others with whom they work or to the organization itself.

Workplace aggression

When determining the impact of absenteeism, which of the following is an important distinction to make when calculating impact?

absenteeism that is unscheduled

When identical standards are used for all applicants, yet they still lead to substantial differences in employment outcomes for particular groups, this is referred to as ___________.

adverse impact

The fourteenth amendment guarantees equal protection of law for __________. Multiple choice question.

all citizens

In an organizational context, employee turnover occurs when _____.

an employee leaves the organization permanently

Which of the following transforms human resource logic and measures into rigorous, relevant insights?

analytics

Which of the following is an internal state that focuses on particular aspects of or objects in the environment?

attitude

_ _ is the collection and analysis of the digital history created when people shop or surf the Internet, but it also includes the tests and measures of aptitudes, behaviors, and competencies that employers compile about applicants and employees.

big data

_ _ refers to the decisions, processes and choices that organizations make to position themselves for success.

competitive strategy

Which of the following is a flexible spending plan that provides a tax-free vehicle for employees to pay for certain dependent care expenses?

dependent-care assistance plan

In the employment context, _______ can be viewed broadly as the giving of an unfair advantage or disadvantage to the members of a particular group in comparison with other groups.

discrimination

To eliminate or reduce the number and severity of workplace accidents, a combination of management and ________ controls is essential.

engineering

Examples of unsafe ___________ are noise, radiation, dust, fumes, and stress.

environmental conditions

Civil rights laws and judicial decisions set the framework for _______.

equal opportunity employment

Select all that apply Which of the following elements are included in separation costs (Choose all that apply)?

exit interview separation pay administrative functions related to termination

Which of the following is included in the monetary payoffs for companies that achieve employee satisfaction?

higher customer loyalty

Select all that apply Which of the following are disadvantages of not offering work-life programs? (Choose all that apply.)

higher employee burnout heightened employee stress

Accidents often occur because workers lack a vital tool, ____________ to protect themselves.

information

Which of the following is a multidimensional attitude; make up of attitudes toward pay, promotion, coworkers, supervision, and the work itself?

job satisfaction

Select all that apply Which of the following are typical work-life programs that employees believe have financial payoffs for the organization in the long run (choose all that apply)?

leave options child and dependent benefits flexible work conditions

Having rational talent strategies including competitive advantage and talent pivot points refers to the ______ component of the LAMP measurement system?

logic

The "story" connecting numbers and outcomes pertains to the ______ component of the LAMP model?

logic

Select all that apply Identify the components of the LAMP model (choose all that apply)?

logic analytics measures process

_ _ sometimes known as HR, talent, or workforce analytics, is a set of quantitative approaches that answer two simple questions: (1) What do people need to know about their organization and workforce to run the company more effectively? (2) How do people turn that knowledge into action?

people analytics

The first step to bring a suit under Title VII is to establish a(n) of discrimination (i.e., a body of facts presumed to be true until proved).

prima facie case

Which of the following involves using data to influence decision makers?

process

Which of the following are considerations in the financial effects of work-life programs?

range, scope, cost, and quality

Select all that apply Which of the following are included in the three broad costs of employee turnover (choose all that apply)?

replacement costs separation costs training costs

Select all that apply Which of the following are included in the three broad costs of employee turnover (choose all that apply)?

replacement costs training costs separation costs

Select all that apply Which of the following is included in the cost savings associated with improvements in employee satisfaction? (Choose all that apply.)

retention customer loyalty

The thirteenth amendment prohibits ___________.

slavery and involuntary servitude