IBM Week 10/ 11/ 13 - Human Resources Management (HRM)

What should be included in a Job Description?

- Assignments - Accountability(what are you responsible for?) - Authority (Where do I have power?)

What are the 3 leaderhips styles/climates according to Lewin (1939)?

- Autocratic; Leader takes decisions without consulting with others - Democratic; Leader involves the people in the decision-making - Laissez-Faire; Leader's involvement in decision-making is minimized, allowing people to make their own decisions. (needs a lot of self-motivation from the followers)

What is on the Operational Level of HRM?

- Day-to-day HR activities and decisions - Take care of the people on a daily basis - Job interviews - contracts - how to dismiss people

What are Qualitative Methods of Workforce Planning?

- Definition of goals, tasks and assignments - Determination of the required employee profiles - Definition of a required leadership approach

What are Quantitative Methods of Workforce Planning?

- For determining workforce demand Estimation (top-down or bottom-up), e.g., - Simple estimation based on values from previous years or budgets - Managerial judgement Ratio analysis - Determination of future staff needs using ratios and forecasts of activity levels, e.g.: - production output per employee - sales per employee

Name 5 Personnel Development Methods!

- Instruction; frequently used as a four-level method - preparation, demonstration, imitation, and practice - Teaching discussion; After the introduction and creation of a basis for discussion, participants are actively involved in the development of the contents in a discussion - Case method; Simulation of reality on the basis of a case from practice, whereby a problem usually has to be solved in a team - Role play; Participants take on the roles arising from a situation described above - E-Learning; Blended Learning, Virtual Classroom etc.

What is on the Strategic level of HRM?

- What is the required profile we have? - What's the leadership approach we have? - What kind of possiblities do we provide? - Personal Policies, prosses, woman quota etc.

For what do unattractive companies pay more?

- elaborate advertising, recruitment campaigns & headhunting - a vacancy - appointing the wrong candidate - average salary increases when a candidate changes to an "unattractive employer"

The Competence models set standards within an organization for consistent...?

- identification - description - measurement - controlling of competences

Why is a job description important?

- it is important for a work certificate or for a future job - good base for a job appraisal (higher salary) - if you're sick, you know how to split the tasks and who can cover for you

What is the added value of employer branding?

- many qualified applicants for open positions ("and unsolicited applications ("talent pool") - lower staff turnover - greater innovative power -> more creative

What are the advantages of external personnel recruitment?

- people with new ways of thinking -> fresh ideas - bigger selection of people - bring new clients or knowledge

What is CGMA?

Charatered Global Management Accountant; this is like a certificate for Management Accountants The model has 4 skills; - Technical - Business - People - Leadership - Digital

What are Motivator factors of the "Two-Factor Theory"?

Factors that influence people to superior performance and effort - Work itself - Responsibility - Recognition - Advancement - Achievement

What are Hygiene factors of the "Two-Factor Theory"?

Factors that lead to discontent and dissatisfaction but will not in themselves contribute to psychological growth and motivation. - Salary/ compensation - Working conditions - Leadership quality - Job security - Status

What means Employer Branding?

It is more and more important to have good people in your company -> you have to position yourself better than your competitors! It is a corporate strategy! -> who do you want to get as an employee? Perceptions about a company; - image of the company & as an employer - products - company's headquarters/ domicile - media reports - stories heard from friends

What are Incentive Systems?

Monetary and non-monetary benefits provided in return of work. It is easy to introduce them for motivation but hard to overcome the demotivation!

What is the definition of Motivation?

Motivation refers to the forces within or beyond a person that arouse and sustain their commitment to a course of action.

What are Quality circles?

Small groups of employees (managers) who meet regularly to identify and solve problems. Used in participative leadership settings.

What is Workforce planning?

Workforce planning means getting the right number of people with the right skills employed in the right place at the right time to deliver an organization's short- and long- term objectives.

What is the difference between input-oriented and output-oriented?

input-oriented; what skills are necessary for the job? output-oriented; what outcome must the candidate be able to accomplish?

What are the advantages of internal personnel recruitment?

internal; - you already know your employees and their skills - they are already familiar with the company - it is cheaper, because you don't have to look externally - it is motivating for the employees -> grow within the company - the employee will stay with the company

What is human resource management?

the function within an organization that focuses on the recruitment of, management of, and providing direction for the people who work in an organization.

What is the difference between job; rotation, enrichment and enlargement?

rotation; the practice of moving employees between different tasks to promote experience and variety enrichment; more demanding/ difficult work, qualitative enlargement; more work, quantitative

What are the Directions of Influence for a Manager?

- Superiors (Boss) - Colleagues - Subordinates (His workers) - People outside of the organization

What is the Cost-Benefit Analysis?

Cost-Benefit analysis (CBA) is a systemic process for calculating and comparing benefits and costs of an intervention in terms of monetary unit ($$$$).

What is the definition of Leadership?

Leadership is influencing people by providing purpose, direction, and motivation while operating to accomplish the mission and improving the organization. - There is no movement without the FIRST follower!

What are the goals of Employer Branding?

1. Attracting Recruits -> external perspective - increase efficiency & effectiveness of personnel recruitment - quality of applicants in the long term through a high level of employer attractiveness 2. Retaining Staff -> internal perspective - combines the goals of increased employee identification, motivation and commitment

What are the economic goals of HRM?

Business needs; Providing the company with employees according to the economic principle (best possible allocation of resources) e.g. people with good experience

What are the social goals of HRM?

Employee needs; Best possible design of working environment for employees e.g. working environment, safety environment, temperature, working time, working conditions etc.

Continuum Model; explain the democratic leadership style!

Manager defines limits, asks group to make decision

Continuum Model; explain the authoritarian leadership style!

Manager makes decision and communicates it - does not need reasoning, - don't question things as an employee

Continuum Model; explain the laissez-faire leadership style!

Manager permits subordinates to function within limits defined by superior

Continuum Model; explain the advisory/ consulting leadership style!

Manager presents ideas and invites questions - but the decision is taken by the manager

Continuum Model; explain the participative leadership style!

Manager presents problem, gets suggestions and makes decisions

Continuum Model; explain the consultativ leadership style!

Manager presents provisional decision subject to change

Continuum Model; explain the patriarchal leadership style!

Manager sells/ justify decisions (manipulaitions - give reason behind it but we do it anyway

What is the difference between mentoring and coaching?

Mentoring is more clear and strict than coaching, and there is a hierarchy -> the mentor is more experienced Coaching is more like asking questions and lead a way to the solutions