II-III

Why is active listening better than interested listening?

* Active listening understands the meaning of the other person's message while interested listening assumes you've understood correctly. * Active listening listens for both intellectual and emotional understanding while interested listening may only understand one of these areas.

How does "open body language" look in practice?

* Arms at your side or relaxed in your lap *. Nodding head *. Appropriate eye contact

Can you identify the benefits of healthy conflict?

* Change and growth * Stronger relationships * Increase innovation * Higher morale * People feel valued

Why is listening important?

* It enables us to resolve differences, build trust, and create environments where creative ideas can flourish. *. It lessens and relieves interpersonal conflict. * It increases productivity as everyone understands their common mission in a similar way. * It helps people to feel valued and understood, which empowers them to bring their best to the job at hand.

What actions are taken during the first "A" of Authentic Leadership?

* Know yourself. *Recognize your shadow side.

Joseph is listening to Brenda, his direct report, talk about her interactions with a difficult client, yesterday. Brenda says, "I know my customer wasn't happy with our product but he really took out his frustration on me. He assumed I was the reason for his discomfort and spent ten minutes berating me to my face with accusations, swearing, intimidating gestures and even threats to try to have me fired. It was terrible." How can Joseph respond to Brenda to practice effective communication?

* Lean in toward her and keep eye contact. * Ask clarifying questions to better understand what she thinks about how the situation went and how she feels about it. * Communicate compassion by saying something like, "I'm sorry this happened to you. Dealing with customers like this one is so hard and can be really upsetting."

Select the three primary skills discussed in this course that will improve your ability to actively listen.

* Quiet the inside. * Quiet the outside. * Ask effective questions.

The first action to proactively promote healthy conflict is to establish _________.

* expectations * a safe place

Complete the list of the five conflict styles. Avoiding, Compromising, Competing, _________, and __________.

*. Accommodating * Collaborating

Collaboration is NOT...

*...limited to location. *...always easy. *...protection and control of information. *...an intersection of common goals.

Which of the following are the principles for understanding the Leadership Essentials?

*A process is a helpful guide. *You never fully arrive. *Each step continues.

Walter and Evan are in a conflict. Walter is concerned about how possible solutions will improve customer experience while Evan wants only to decrease costs and increase the bottom line. Though they disagree, they each give the other person time to share their opinions. They are specific about their concerns; they listen to each other and discuss how each person's ideas can be incorporated into the final decision. After a long discussion, they come to a decision that each of them can get behind. What are some characteristics of Walter and Evan's healthy conflict management?

*Actively listened *Made sure the other person felt heard *Worked together for a win-win

What types of legacies can you leave behind for others?

*An ideal *A set of values *A way of living

From the following list, which are the primary ways to empower others?

*Celebrate wins. *Manage your power and influence. *Be a multiplier, not a diminisher.

Which of the 10 core leadership characteristics are missing from this list? Inspirational, Humble, Generous, Honest, Future-Oriented, Courageous, Competent.

*Confident *Observant *Relational

What will serve as a guide when you make decisions that affect your life and happiness?

*Core values *Purpose statement

Which of the following are the most common obstacles that slow performance and decrease morale?

*Dysfunctional systems. *Lack of communication. *Overly complex procedures.

Which of the following are a traits of transformational leadership?

*Models authenticity. *Motivates others. *Encourages creativity. *Mentors others.

Which of the following are primary ways to engage others?

*Practice trust-building. *Encourage truth-telling. *Know your followers.

Which of the following are among the common obstacles that leaders face? Select all that apply.

*Set-backs *Busyness

A leader's task involves...

*Setting direction *Facilitating collaboration *Shaping culture

What are some of the ways you can know your followers?

*Spend time with them. *Listen for values, goals, and desired contributions. *Learn their communication styles. *Ask about their interests outside of work.

Which of the following are included in the four ways to equip followers through development and resourcing?

*Stretch their reach. *Remove obstacles. *increasing competency *creating opportunities

Shadow side behavior is often triggered by...

*Success *Stress *Pushing yourself too hard

Your strengths are the combination of your...

*Talents *Skills *Experiences

Why are clear expectations always so important?

*They give a way to measure success. *They keep people motivated.

Which of the following statements are true about values?

*Values serve as a guide for good decision making. *How they are lived out will determine your level of personal contentment. *They are already within you, you just need to clarify them.

If you wanted to find out what is important to your followers in order to help shape a shared vision, which of the following questions would you ask?

*What do you value? *When you think about the future, what does it look like? *What would make your work more meaningful?

Which of these questions should you ask yourself when you are determining your passions?

*What is not working? *What legacy do you want to leave? *What do you feel compelled to do?

One of the benefits of a clear common cause is...

An increase in employee loyalty.

After moving through Phase Two of the Change Hinge and over the Critical Choice Hinge, you move from uncertainty and discomfort to _________.

Anticipation

What kind of leader is able to do the difficult things?

Courageous

The key difference between personality and skills is determined by...

DNA vs. situations.

Hilda is sharing client feedback with Johnny but he is having difficulty paying attention to what she is saying. He keeps thinking about the emails piling up that he needs to respond to. He's also a little frustrated that Hilda thinks she needs to tell him this because he knows he's not to blame. He's the best employee on the team, their A player! What barriers to listening does Johnny appear to be struggling with?

Distraction and selfishness

The end result of conflict is to bring everyone to a place where they can agree.

False

True or false. In using persuasive communication to convince an audience to take action, it is important to present a list of standard, one-size-fits-all benefits that you tell everyone up front.

False

True or false? "Empower" means to hold someone accountable.

False

True or false? A benefit of using situational leadership is reduction of peer conflict.

False

True or false? An effective goal is all you need to spur you on toward personal change.

False

True or false? Even if you aren't sure about what your vision is exactly, it is best to fake it until you figure it out so as not to derail those you are leading.

False

True or false? Feelings of loss are common in Phase Two of the Change Hinge.

False

True or false? It is best to make sure your influence and leadership fit your title and position; don't step into leadership unless given the proper organizational support.

False

True or false? It is important to wait to do performance reviews until the end of the year so that you can be really thorough and write goals that last the upcoming year.

False

True or false? It is more professional and effective to not let people see that you are emotionally moved by your vision, and to guard your emotions from surfacing too much, or else you won't be perceived as a strong leader.

False

True or false? It is ok to blame other people only when the blame is well-founded and will lead to corrective action.

False

True or false? Management utilizes influence to reach results.

False

True or false? More people struggle with soft skills, so the majority of development efforts should be spent on helping people grow in this area.

False

True or false? Once you create a culture of unity that champions your common cause, you can let the momentum do the majority of the work.

False

True or false? Power is inherently good.

False

True or false? Quieting your inside is more important than quieting your outside.

False

True or false? The best way to connect with people and build trust, is to invite them to join you for a conversation in your office.

False

True or false? The best way to get people to interact and connect with each other is to "create safe places" where they can think on their own and consider their view point so they can express it later.

False

True or false? The first "A" in the 3 A's of Authentic Leadership is Accept.

False

True or false? The real issue with power is that if you give it away there is less for you.

False

True or false? There are times when excuses are appropriate, especially if what happened wasn't your fault.

False

True or false? To have high emotional Intelligence means that you feel emotions more acutely than other people.

False

True or false? When deciding between accountability and compassion, accountability must always win out.

False

True or false? When projects are completed, feedback wrap-up sessions should be avoided; these meetings usually just become complaint sessions.

False

True or false? When you hold a feedback session to talk about shadow-side behaviors, it is good to begin by asking others what they think their weaknesses are.

False

True or false? When you prioritize the growth and development of a team member, they may become skeptical and distrustful of your motives.

False

True or false? You can develop new talents.

False

True or false? You cannot grow to be more emotionally intelligent because your ability to feel and process emotions was hard-wired in your brain when you were young.

False

As a leader, you work for your...

Followers

Which of the following is NOT an action for proactive healthy conflict management?

Give the conflict some time to blow over

What is one primary benefit of recognizing your shadow side?

Increase open communication.

Authentic Leadership is your personality, strengths, and passions working in synergy to unleash the potential of people to maximize their unique opportunities for __________.

Influence

____________ is focused and articulated passion.

Inspiration

For written communication, it is best to use language in the active voice instead of passive. Which of these examples is active?

Julia told me about the problem.

Which one of these is NOT one of the four tips for communicating a vision effectively?

Keep it under wraps.

What is the catalyst that unlocks an individual's potential?

Learning.

What kind of statement is a purpose statement that refines as you evolve?

Living

What should you do about your shadow-side behaviors?

Manage them.

What defense mechanisms are the easiest to recognize as warning signs of shadow behaviors?

Physical.

Which one of these is not a benefit of knowing how to move someone through the Change Hinge process?

Provides a formula leaders can use that guarantees successful change efforts.

When setting expectations, you should do all of the following except...

Push forward

Which of the following is a key component of transformational leadership?

Putting people first.

Which of the following is NOT a barrier to empowerment?

Rude people.

When making personal change you should start with writing effective goals. Using the SMART goals framework is helpful to get you started. What does SMART stand for?

Specific, Measurable, Achievable, Relevant, Time-bound

Which of the following is a practical way to learn how to better self-manage your emotions?

Stay positive.

The most powerful benefit of clearly communicating a common cause that people will enlist in its...

Synergy

An easy way to define the main difference between leaders and managers is that leaders promote change, while managers maintain stability.

True

Once you take your followers through the 4 E's, they will know how to develop other leaders.

True

True or false? If you were to help someone discover what contributions he or she wants to leave, you could ask, "You seem to accept jobs that you're not happy with. What is it about these jobs that you didn't enjoy?"

True

True or false? Intrinsic motivators are more effective than extrinsic motivators.

True

True or false? It is helpful to begin a conversation to resolve conflict by focusing on the things you already agree on.

True

True or false? One way to foster collaboration and build a learning culture is to appreciate the different perspectives that diversity brings.

True

True or false? Pride comes from comparing yourself to others.

True

True or false? Situational Leadership is an approach to leadership where leaders adjust their style to fit the developmental needs of their followers.

True

True or false? The tone, pitch, and volume of your voice are important components of nonverbal communication.

True

True or false? Transactional leadership is an exchange between two parties.

True

True or false? You will encourage truth-telling when you invite, listen to, and receive constructive comments from your team.

True

When communicating your vision it is best to keep it simple and memorable.

True

What does it mean to clarify your common cause?

Uncover a shared vision that resonates with the needs of workers.

A corporate narrative is simply a story that makes your _________ come to life.

Vision and values

Brenda just had a very upsetting conversation with Silas. She feels disrespected, angry, and betrayed. She wants to take a walk for a bit to clear her head. Would this be a good idea for healthy conflict management?

Yes

Which of the following is not one of the 3 A's of Authentic Leadership?

appraise

When you start applying leadership strategies without ____________ , you will probably end up managing others, instead.

authenticity

The Change Hinge literally hinges on a point of ________.

decision

An essential ingredient to bad conflict management is confusing your _______ with your _________.

role / identity

Change will happen. How you help people handle it and move through ___________ will impact the effectiveness of your leadership.

the change process