Incident Investigation OSHA 30
when is the validity of a persons statement the highest? a) before the incident b) immediately after the incident c) the day after the incident d) a week after the incident
b
an effective investigation will reveal which of the follwoing? a) direct causes and root cuases b) human cuases c) who is to blame d) mechanical causes
a
The company you work for just experienced a major incident and management is currently performing an incident investigation on the scene. Who should be interviewed as part of this incident? Select all that apply 1) people who witnessed events leading up to the accident 2) people who actually saw what happened 3) people knowledgeable about procedures and equipment involved 4) people who were on vacation that day
1,2,3
_______ are controls that can be implemented if a hazard cannot be eliminated. 1) engineering controls 2) management controls 3) work practices 4) hazard controls
1,2,3
what are some ways to visually document the scene? 1) video 2) photographs 3) sketches 4) keep a journal
1,2,3
which of the following controls can be implemented alone or in combination if eliminating a hazard is not possible? 1) engineering controls 2) management controls 3)work practices 4) eliminate the job
1,2,3
which of the following is true regarding corrective actions? 1) short term immediate fixes should be listed and planned 2) long term solutions should be listed and planned 3) it is important to identify who will have responsibility for implementation 4) is is not important to consider eliminating the hazard entirely
1,2,3
which of the following would be helpful to have in pictures of the accident scene? 1) ruler 2) tape measure 3) any object with known measuments 4) notepad
1,2,3
why do most incident investigations fall short? 1) they only informally identify sequences of events 2) they only informally identify causes 3) the investigation reveals the obvious direct causes and misses the underlying root causes 4) root causes are identified and corrected
1,2,3
your manager has asked you to put together a list of questions to ask during an incident investigation. you know that you need to ask a series of open ended questions as part of this process. which of the following are examples of open ended questions. 1) where were you located at the tim e of the incident 2) what safeguards were in place 3) who was near the scene of the incident 4) did you see any liquids on the floor
1,2,3
what are the primary sources of information concerning the incident? 1) they physical scene 2) people involved in the incident 3) people who heard about the incident 4) documentation related to people, equipment, and the environment
1,2,4
what steps are involved with the "why tree" method? 1) map the scene 2)describe the causes 3) determine who is to blame 4) identify the root causes
1,2,4
how should information supporting an investigation be maintained and reported? 1) interviews, photos, diagrams, and documentation should be kept together in a single file 2) interviews and photos should be kept separate from other documentation 3) a report containing the causes of the incident and recommended corrective actions should be forwarded in accordance with your facilitys written procedures 4) all records should be maintained electronically, with hard copies destroyed after one year
1,3
the written report should contain which of the following information? 1) the cuases of the incident 2) personal opinion of those who witnessed the incident 3) recommended corrective actions 4) names of those who should be reprimanded for the incident
1,3
which of the following are characteristics of good interview questions? 1) questions that focus on obtaining facts 2) questions that lead the witness 3) neutral questions 4) questions that focus on obtaining conclusions
1,3
records, logs, and other forms of documentation can provide which of the following information? 1) who was trained and when 2) what happened 3) standard operating procedures 4) inspection and maintenance records 5) environmental conditions
1,3,4,5
corrective actions in order of preference?
1. eliminate the hazard entirely 2. engineering controls 3. management controls 4. work practices
what is the best way to describe the "fishbone diagram" tool? a) it is the only way to idedntify root cuases of an incident b) it assists in the process of identifying the root causes of each event in the incident sequence 3) it maps the incident as a flow chard from start to finish 4) it is only used for incidents that happen in an aquatic setting
2
if equipment failure is suspected as a cause of an incident, what should be done? 1) it should be modified right away 2) it should be preserved at the scene 3) analysis, repair, or modification should be well documented, 4) the equipment should be removed from the facility
2,3
which of the following two methods are frequently used to analyze the information gathered during an incident investigation? 1)root diagram 2) why tree 3) fishbone diagram 4)sequence diagram
2,3
which of the following are examples of techniques you should use when conducting interviews? a) ask biased questions b) state the purpose and objective up front c) record the interview d) ask open ended questions
2,3,4
who should be interviewed for an incident investigation? 1) the regional manager located in a different office 2) people who saw what happened 3) people who responded to the incident 4) people knowledgeable about procedures and equipment involved in the incident
2,3,4
what type of environment should be used for interviewing? a) formal b) informal c) busy d) private
2,4
As part of your continued training, you have been invited to observe an incident investigation. You arrive to watch your co-worker document the scene. She begins by recording video from one vantage point, and then walks up close to the equipment that may have failed and caused the accident. There are small parts on the machine that she places a pen next to for comparison. What did your coworker do correctly? A) recorded video from one location b) placed a pen next to the small parts on the machine for a scale of reference and then took a picture. c) she did not do anything correctly according to your training d) reviewed the piece of equipment that failed
?
you have been tasked with an incident investigation. it is important that you use an organized approach. This will help you identify the underlying ________ causes of the incident. Your investigation will also involve revealing the obvious _______ causes of the incident.
Root Direct
Put the following incident responses in the order they should be completed, according to best practices. 1) provide assistance and emergency response to injured personnel 2)isolate the incident scene. 3) begin your incident investigation
True
what is the primary purpose of incident investigation? 1) to determine the direct and root cause of the incident 2) to disturb physical evidence 3) to find fault 4) to satisfy the insurance company
a
what is the purpose of an incident investigation? a) determine why an incident occurred to correct the problems that cuased the incident b) find the person responisble for the incident c) satisfy government requirments d) to determine how much the insurance premium will increase
a
what type of questions are necessary in the process of identifying the root causes of each event in the accident sequence? a) why questions b)where questions c) any type of question d) when questions
a
which of the following are essential when gathering information>? a) fairness and impartiality b) risk and reward c) ppe and engineering controls d) supervisor and clipboard
a
you have been asked to conduct interviews to gather accurate information as part of your incident investigation. the people you are about to interview witnessed the incident. what should you keep in mind when conducting the interviews? a) if the witness fears potential consequences to themselves or others involved, it may create a barrier to an effective investigation b) it is not important for the witness to feel that they are providing a significant contribution c) what the witness says really does not matter because they were not involved in the incident d) most people stretch the truth so it is best not to believe the witnesses and get the facts directly from those involved in the incident
a
which of the following are true regarding causes of incidents? a) most incidents will have more than one cause b) there may be less obvious root cuases c) diect cuases are the immediate and apparent actions or conditions that contribute to the incident d) there will be one immediate cause and one less obvious cuase to every incident that you investigate
a, b, c
what are some common components of an investigation kit? a) high visibility tape b) measuring tape c) first aid kit d) camera
a, b, d
the information gathered in an investigation helps you to do which of the following? a) determine what happened b) identify why the incident happened c) reprimand the individuals responsible for the incident d) implement effective countermeasures e) identify system failures
a, b, d, e
what are the keys to conducting an effective investigation a) be familar with your organizations investiation procedures b) complete the investigation within 24 hours of the incident c) identify only the direct cuases of the incident d) be prepared if an incident does occur
a, d
what is the purpose of the investigation? a) to lay blame b) to find opportunity for improvement c) to finish the investigation d) to check in and see how everyone is doing
b
when should the scene of an incident be investigated? a) after everything has been returned to normal conditions b) after providing assistance to injured personnel c) before providing assistance to injured personnel d) before notifying emergency personnel
b
which of the following is a best practice for conducting interviews? a) interviews should be conducted in a group setting b) interviews should be conducted on a one-on=one basis c) disruptions are an acceptable ditraction for interviews d) interviews should be conducted one week after the incident
b
which of the following is an example of an open ended question that should be used to conduct interviews? a) did you see a vehicle nearby? b) who else was near the scene of the incident? c) did you recieve training on the task? d) were the proper safeguards in place?
b
which of the following statements best describes proper interview body language and techniques? a) you should use intimidating procedures and mannerisms to get the information you want from the witness b) avoid postures or mannerisms that may distract the witnesss concentration or make them nervous or uncomfortable c) never let the witness finish their answers; keep the interview moving d) stand so that you appear as tall as possible
b
which statement is true regarding incident response? a) response should be triggered within four hours of an incident occurring b) procedures should be identified and planned for an orderly and rapid response to different type of incidents c) only supervisors should respond to incidents d) if response cannot be started within four hours, it is bes to start on the next work day
b
procedures that should be identified and planned include which of the follwoiong? a) incident response within six hours b) what personnel will be involved c) how to conduct an investigation d) how to document findings e) how to communicate your findings and corrective actions
b, c, d, e
an investigation kit should contain a ______ device to assist with interviews a) measuring b) logging c) recording d) audio
c
which of the following is the key to effective incident investigation interviewing? a) ask "yes or no" questions b) record the interview c) ask open ended questions d) conduct two to one interviews
c
which of the following is true regarding corrective actions? a) corrective actions must be developed for only the most hazardous direct and root cuases identified b) corrective actions must be developed only for direct causes c) corrective actions must be developed for all direct and root causes identified d) corrrective actions must be developed only for indirect causes
c
When responding to an incident. what is the first priority? a) secure the area b) preserve any physical evidence c)conduct interviews d) provide assistance to injured personnel
d
if a witness mentions a detail you wish to explore further, what should you do? a) stop their answer by waving your index finger b) stop their answer and ask about it before the topic is forgotten c) raise your tone of voice to ask the next questions d) make a note to discuss it later
d
most incidents will have more than once cause. it is important not only to identify the _____ cuase, but also the less obious ____ cuases. a) immediate, root b) apparent, root c) direct, immediate d) direct, root
d
what types of incidents should be investigated? a) only incidents that result in injury or environmental impact should be investigated b) only incidents that result in an injury to a worker should be investigated c) it is up to the supervisor to determine which incidents should be investigated d) all incidents should be investigated
d
you are the supervisor for a large construction company. it is your responsibility to investigate incidents and report incidents to upper management. from the list below, which incidents would you investigate? a0 a worker injured his thumb with a hammer b) a worker fell off a roof c) a worker ran into a tree while operating heavy machinery d) all incidents
d
ask questions for each event, such as why, how, or what describe each event precisely as an occurrence with one noun or verb continue to ask why to develop the information to establish the root causes; the answers should be placed one below the other in order
step 2: describe the causes step 1: mapping the incident step 3: identify the root causes