Industrial Psychology Final Study Guide

Which theory is based on the assumption that great leaders are born possessing certain traits that enable them to rise and lead?

Great Man Theory

Which of the following is an advantage of using McKinsey 7-S Model to address change?

It identifies the weaknesses of the company and highlights the areas that most require attention when deploying changes.

The process of a corporation reorganizing or restructuring its business by cost-cutting, reduction of the workforce, or reorganizing upper-level management is called?

Rightsizing

You are bias.

True

Divisional organizational structures are...

delimited by product, geography, market-segment, or client type.

Industrial/organizational psychology is defined as:

the study of working and the application of science to workplace issues

Calculate the median for the following data set: (75, 75, 80, 82, 82, 82, 90, 90, 100) =

82

Calculate the mode for the following data set: (75, 75, 80, 82, 82, 82, 90, 90, 100) =

82

Calculate the mean, the following data set: (75, 75, 80, 82, 82, 82, 90, 90, 100) =

84

Which approach will short list the most applicants in the shortest amount of time?

ATS

Tim is a great leader. He is always paying close attention to what his employees are saying. Plus he asks clarifying questions and rephrasing what people says to ensure he understands. This is an example of which communication skill?

Active listening

Rope courses, boot camp, and survival events are examples of which type of building approach?

Activity-based team building

Which of the following is NOT an emerging trend of the workforce?

Building a more uniformed workforce

Focus 2 and is an example of which type of assessment?

Career

What is the process, tools, and techniques used to manage the people side of change to achieve the required business outcome?

Change management

Which is the key difference between coaches, managers and leaders?

Coaches transfer knowledge, managers control or oversee part of a company, leaders influence other by conveying a vision, setting direction and motivating people.

What is the key difference between a coach and a manager?

Coaching includes the transfer of knowledge

Tests that pose questions designed to estimate applicants' potential to use mental processes to solve work-related problems or to acquire new job knowledge are also known as?

Cognitive Ability Test

According to the article, What Make a Leader? self-regulation is defined as?

Controlling or redirecting disruptive emotions and impulses

Which type of team consists of experts from various areas of the organization?

Cross-functional

Which organization is responsible for enforcing federal laws the make it illegal to discriminate against a job applicant or employee?

EEOC

What type of information would you collect when doing a job analysis?

Educational Requirements, Manager/Supervisor, Responsibilities

A researcher who is conducting qualitative research would collect which of the following types of data?

Employee observations

Which provides the most accurate description of the third industrial revolution?

Employment shifted from factories to offices.

Motivating employees by offering thing like promotions, money, or time off are examples of?

Extrinsic motivation

According to Daniel Coleman, emotional intelligence is a group of six skills that enable leaders the maximize their own and their followers' potential.

False

Error of commission is when group members leaving out information.

False

O*Net (http://www.onetonline.org/) and the BLS (https://bls.gov/) are comprehensive databases containing information on only a few select occupations.

False

Operational management is the process in which a company or any organization changes its operational methods, technologies, organizational structure, or strategies.

False

Organizational goals should be developed prior to creating an organization's mission statement.

False

According to O*Net Online, which of the following is a task that a Printing Press Operators would complete?

Feed paper through press cylinders and adjust feed and tension controls.

Grace rewards her team with lunch after they perform a specific behavior a specific number of times. Which type of reinforcement schedule is this called?

Fixed ratio

Who wrote "Principles of Scientific Management" (1911)?

Frederick Taylor

What is it called when a team makes riskier or more cautious decisions than those made by individual team members?

Group polarization

According to Hackman's and Oldman's Job Characteristics Theory, which is one way to increase motivation and job satisfaction?

Have employees do different tasks

How was Hugo Munsterberg crucial to the development of IO psychology?

He wrote the first textbook outlining IO psychology

The military, where everyone reports directly to someone else, is a good example of which type of organizational structure?

Hierarchical

Who is regarded as the 'father' of industrial-organizational psychology?

Hugo Munsterberg

Which of the following is one of the challenges that come with having a diverse workforce?

Ineffective communication

What is it called when a business looks to fill a vacancy from within its existing workforce?

Internal recruitment

What is he main take away from the Brown Eyes/Blue Eyes experiment?

It showed how easily prejudice and discrimination can happen with children.

Which of the following outcomes best illustrates the negative information error (horns effect)?

Jim is always late, he must do bad work.

What is the process called of determining the requirements, qualifications, and duties an employee is responsible for?

Job analysis

When conducting a job analysis KSAs stand for:

Knowledge, Skills, and Abilities

Which change theory is focuses more on the people behind the change than the change itself?

Kotter's Theory

At first Ava couldn't believe that courses were moved online. She was willing to do or give anything up in order to go back. Before accepting this major change, she was also angry and depressed. Which change theory best describes Ava's approach to change?

Kübler-Ross Model

Which change theory focuses more on the people behind the change than the change itself?

Kübler-Ross Model

How do democratic leaders significantly differ to laissez-faire leaders?

Laissez-faire teams perceive and require the authority of the leader to a lesser extent than democratic teams.

The temporary suspension or permanent termination of employment of an employee or a group of employees is called?

Layoffs

Every year Jenn gives all of her employees very positive/high ratings on their performance evaluations regardless of their performance. What type of bias would explain her ratings?

Leniency bias

Which of the following I/O psychologist was also an inventor?

Lillian Gilbreth

Which type of graph is recommend if you are representing the change of a variable over time?

Line

Which of the following is an example of a reasonable accommodation in the workplace?

Making materials available in braille

What is Marist's mission statement?

Marist is dedicated to helping student develop the intellect, character, and skill required for enlightened, ethical, and productive lives in the global community of the 21st century

Why is diversity important in a team?

More perspectives and varying viewpoints are represented.

Which survey instrument is being used to collect the data for this quiz?

Online

Marist will collect information about itself to determine how well it is performing. This is an example of?

Organizational assessment

The white names got 50 percent more callbacks than the black names when submitting the same resume, regardless of the industry or occupation. This is an example of?

Overt Discrimination

McDonald's has decided to create a brand new position, called team leader, at their Poughkeepsie location. What should they do first?

Perform a job analysis.

Candidates for the NYPD must pass a Barrier Surmount, Stair Climb, and Pursuit Run tests. These are all examples of which type of assessment test?

Physical

After hiring a team leader about a month ago, Target decided to hire a 2nd team leader for its Poughkeepsie store. What should the hiring manager do?

Post a job advertisement

The American Red Cross is what type of organization?

Private, not-for-profit

Which type of manager is typically responsible for a defined outcome with a fixed start and end date?

Project manager

"I/O psychology was an informative course." Is this an example of qualitative, quantitative, both, or neither.

Qualitative

"50% of the respondents stated that they love this course". Is this an example of a qualitative, quantitative statement, or neither?

Quantitative

Which refers to the set of organizational activities and practices that an organization uses to attract new hires?

Recruitment

Jen regularly reflects on her daily decision and interactions at work by writing in her journal each night. What kind of assessment is she performing?

Self-assessment

Bill has a few pre-determined questions he asks during the interview process. The rest of his questions are based on the discussion with the candidate. Which type of interview method does Bill use?

Semi-structured

It was just announced that the company Heather is working for will be merging with another company. Based on the merger syndrome, how might she take this news?

She may become Insecure, anxious, and distrusted.

What type of survey questions are used in this quiz?

Single

Which leadership theory suggests that leadership behaviors should be tailored to the followers' ability, willingness, and level of confidence?

Situational Leadership

Which areas of a job analysis would you include needing experience with tools like iLearn, Microsoft Office, and computers?

Skills: Having a working understanding of things like ILearn, Microsoft Office, and computers, should go underneath the skills category, as those understandings represent a skillset that most people may not previously have, and thus are necessary and beneficial. Skills include the expertise needed to complete a job/actions necessary to complete a job.

The quiz you take at the end of the module is an example of which type of educational assessment?

Summative

In which industrial revolution was there a major shift in the speed of how products were created?

The Age of Science and Mass Production

The Hawthorne effect is?

The alteration of behavior subjects of a study due to their awareness of being observed.

What is cognitive ergonomics?

The areas of ergonomics that is concerned with mental processes, such as perceptions, habits, memory, reasoning, and motor responses.

In most states criminal background checks are required for anyone who works with?

The elderly

The number of people included in your population that you are surveying is called what?

The sample

What is industrial-organizational psychology?

The study of psychology as applied to business and employees

A teacher needs to choose two students to be group leaders. Which of the following outcomes best illustrates the halo effect?

They choose the two best-looking students because they believes they look the most intelligent and trustworthy.

Which laws prohibits employers from discriminating against employees on the basis of sex, race, color, national origin, and religion?

Title VII of the Civil Rights Act

Why would a person want to utilize Career Services Focus 2 assessment tool?

To identify identify possible career choices

Why would a person want to utilize the Focus 2 assessment tool?

To identify possible career choices

A job summary is a concise statement of the general duties and responsibilities that make the job unique.

True

According to the SIOP (Society of Industrial Organization Psychology), social justice is an emerging workplace trend?

True

According to the reading, organizations can groups jobs by family, tasks, or job.

True

Avoidance is one way that people on a team deal with conflict.

True

Communication is both a personal and organizational key to successfully managing change within an organization.

True

In which phase of Lewin's change model includes looking at how the organization is currently operating?

Unfreeze

When creating a job analysis for creative jobs like an artist or musician, which is the best data collection method?

Work diary

As long as they work an 8 hour shift, employees are allowed to come into works at any time between 8am and noon. This is an example of which type of work schedule?

a flexible schedule

Which is a benefit of making your company more diverse?

a greater variety of solution to problems

According to the reading, organizational culture is defined as....

a set of basic assumptions that have developed as a consequence of the organization's attempts to adapt to internal and external problems.

Cognitive ability tests are based on candidates....?

ability to learn quickly, logic, reasoning, reading comprehension and other enduring mental abilities that are fundamental to success in many different jobs

Which stage of team development is used to wrap up activities and provide a sense of closure to its members?

adjourning

Which stages of team development represent the time characterized with anxiety and uncertainty around when the group is just starting to come together?

forming

Functional organization structures are...

grouped together by common purposes (HR, Finance, Sale, etc.) from the bottom to the top of the organization.

Which stage of team development represents the time when the group becomes a cohesive unit, morale is high and members actively acknowledge the talents, skills and experience that each member brings to the group?

norming

Cheyanne, Grace, Eddie, Hannah and Liz have been assigned to work together. Their first few meetings went well. They established a rough schedule for the project and assigned responsibilities for the key tasks. Now, however, their meetings seem to be unproductive and filled with conflict. Grace and Cheyanne are continually arguing about which part of the project should be worked on first. Which stage of development is this group in?

storming

According to the reading, what is the structure of an organization?

the pattern of the organizational roles, relationships, and procedures that enables integrated, collective actions by its members.