Info 360 Chapter 11

tagged with a classification.

) In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be:

CBR

78) In ________, descriptions of past experiences of human specialists, represented as cases, are stored in a database for later retrieval when the user encounters a new case with similar parameters.

a measure proposed by senior management.

A KPI is:

True

A decision can be said to have improved if it can be made more quickly.

drill-down

A(n) ________ capability allows users to view more detailed views of data.

pivot

A(n) ________ table is a spreadsheet feature that displays two or more dimensions of data in a convenient format.

Low-cost leadership

According to your reading of the text, Procter & Gamble's use of intelligent agent technology in its supply chain illustrates the use of information systems to implement which of the four generic business strategies?

user interface

All of the following are analytic functionalities that BI systems deliver except:

resources.

All of the following are dimensions of firm performance that are measured in the balanced scorecard method except:

a strategy used to search through the rule base in an expert system.

An inference engine is:

provide design engineers with precise, three-dimensional representations of their models.

CAD workstations:

True

CBR is used in diagnostic systems in medicine.

False

Case-based reasoning describes a particular phenomenon or process linguistically and then represents that description in a small number of flexible rules.

False

DSS primarily address structured problems.

True

Dashboards and scorecards are visual interfaces used to make firm information easier to review quickly.

unstructured decision.

Deciding whether to introduce a new product line is an example of a(n):

intelligent techniques

Decision making is enhanced by a diverse group of ________, such as data mining and fuzzy logic.

goal seeking.

Backward sensitivity analysis software is used for:

False

Because genetic algorithms produce generalized solutions, they are best used as aids or guides to human decision makers instead of substitutes for them.

True

Business intelligence and analytics are products defined by software vendors

False

Enterprise-wide knowledge management systems deal with structured and semistructured knowledge, while other systems are used for unstructured knowledge.

Structured

Estimating the number of direct goods to reorder falls into which category of decision making?

False

Executive support systems focus on using parameterized reports and data mining to analyze large pools of data in major corporate systems.

True

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

knowledge base.

Expert systems model human knowledge as a set of rules that collectively are called the:

work in very limited domains.

Expert systems:

tacit knowledge

Expertise and experience of organizational members that has not been formally documented best describes:

True

Folksonomies are user-created taxonomies.

True

Fuzzy logic is used to express relationships very generally.

False

GDSS are designed to display data in the form of digitized maps.

implement structured methods for organizing and evaluation ideas.

GDSS are designed to:

True

Genetic algorithms are used for generating solutions to problems that are too large and complex for human beings to analyze on their own.

develop solutions to particular problems using techniques such as mutation, crossover, and selection.

Genetic algorithms:

view data according to different dimensions of the data.

In a parameterized report, users can:

True

In high-velocity automated decision making, humans are eliminated from the decision chain.

True

Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents.

False

Knowledge network systems are also known as knowledge work systems.

True

Knowledge network systems seek to turn unstructured knowledge of some employees into explicit knowledge that can be stored or accessed by other individuals.

Generalization

Neural network applications in medicine, science, and business address problems in all of the following except:

Structured

Operational management typically makes which type of decisions?

True

Shopping bots are a form of intelligent agent.

intelligence, design, choice, and implementation

Simon's four different stages in decision making are, in order from first to last:

True

Structured knowledge includes just that information that exists in formal documents and rules.

False

Unlike genetic algorithms, neural networks are not suited to finding patterns and relationships in massive amounts of data.

VRML

Virtual reality applications for the Web use a standard called:

provide simulations of walking through or manipulating a three-dimensional model or programmed real-world environment.

Virtual reality systems:

classification

Virtually all successful expert systems deal with problems of:

False

Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS.

Enterprise-wide knowledge management systems and knowledge work systems

What are the two major types of knowledge management systems?

Sensitivity analysis

What type of model asks what-if questions repeatedly to determine the impact on outcomes of changes in one or more factors?

True

What-if analysis works forward from known or assumed conditions.

unstructured

Where there is no well-understood or agreed-on procedure for making a decision, it is said to be:

Fairness

Which dimension of quality means that a decision faithfully reflects the concerns and interests of affected parties?

Coherence

Which dimension of quality means that a decision should reflect a rational process?

Predictive analytics

Which of the following BI functionalities would you use to assess how customers would respond to a price change in your product?

Classifying knowledge

Which of the following is a key problem in managing knowledge?

Executive users

Which of the following is not an element of the business intelligence environment?

Business analysts

Which of the following types of business intelligence user is considered a power user?

Cash flow

Which of the following would be a typical production report for an organization's financial division?

Digital asset management system

Which of the following would not be classified as a knowledge work system?

Intelligence

Which phase of decision making finds or recognizes a problem?

GIS

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?

Structured decisions

Which types of decisions are more prevalent at lower organizational levels?

A small decision has business value when added with all the other small decisions made in the company.

Why does improving a small, routine decision have business value for a company?

It measures performance of more than just financial systems.

Why is the balanced scorecard method said to be "balanced"?

Due process

You are answering phones for a local utilities provider and are speaking with an extremely angry customer. Because your company manual advises employees to transfer hostile calls to a superior, you do this. What quality dimension of decisions does your action reflect?

Big data analytics

You are developing a customer recommendation system for a department store's e-commerce site. Which of the following tools will provide the most accurate recommendations?

Intelligent agent

You are the CEO of a national shoe store and want to add three new stores. Which of the following tools will best help you find the most potentially profitable new locations?

Links to external knowledge bases

________ are an essential component of a knowledge work system.

Neural networks

________ are designed to have a generalized capability to learn.

Enterprise content management

________ systems help organizations manage both structured and semistructured knowledge.

Neural networks

________ are intelligent techniques that parallel some aspects of the processing patterns of the biological brain.

Unstructured

________ decisions are most common at higher levels of management.

Digital asset management systems

________ help media firms store and manage unstructured digital data such as photographs, images, videos, and audio files.

Location analytics tools

________ help users gain information from large amounts of geographically linked data.

Artificial

________ intelligence technology consists of computer-based systems that attempt to emulate human behavior and thought patterns.

BPM

________ is a management methodology that translates a firm's goals into operational targets.

structured

The type of decision that can be made by following a definite procedure is called a(n) ________ decision.

intelligent agents.

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management, a firm would most likely use:

learning management systems

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes: