Interpersonal Communication-- Chapter 7

paraphrasing

"From what you've said, it soulds like you are mad at your boss for expecting you to drop your personal plans whenever he wants you to work. Is that right? This statement is what type of response? a) supporting b) judging c) questioning d) paraphrasing e) analyzing

Understanding

(step of the listening process) --attributing meaning to messages, to make sense of what you hear

Attending

(step of the listening process) --focusing on a particular sound or message

Remembering

(step of the listening process) --recalling information

Selecting

(step of the listening process) focusing on one sound bite

1) Judging others too quickly and harshly 2) Jumping to premature conclusions 3) Responding thoughtlessly 4) Basing opinions of others first interpretations 5)Failing to set aside biases and prejudices

7 Sings of poor listeningq

signal listening

All of the following are ineffective listening styles mentioned in the text except... a) ambushing b) insulated listening c) stage-hogging d) pseudolistening e) signal listening

--Pseudolistening --Stagehogging --Selective listening --Insulated listening --Defensive listening --Ambushing --Insensitive listening

Forms of nonlistening

1) Empathic listening 2)Appreciative listening 3)Comprehensive listening 4) Critical listening

Four Kinds of Listening

pseudolistening

Giving the appearance of being attentive is termed... a) pseudolistening b) selective listening c) defensive listening d) insensitive listening e) fake listening

any of the above

His supervisor asked Arturo to generate PowerPoint presentation for Thursday team meeting. On Thursday, Arturo sowed up without the presentation. Which element of the listening process is where Arturo's listening failed? a) hearing b) attending c) understanding d) remembering e) any of the above

1) Self Barriers --Barriers that we ourselves impose on ourselves (ex: lack of sleep) 2) Information Processing Barrier 3) Context Barriers

Listening Barriers include...

understanding

Making sense of a message is related to what element of listening? a) hearing b) attending c) understanding d) responding e) remembering

1) Selecting 2) Attending 3) Understanding 4) Responding 5) Remembering

Steps of the Listening Process

True

True or False? Questioning and paraphrasing are both forms of feedback

True

True or False? Good listening involves paying attention to nonverbal cues as well as actual spoken words

True

True or False? Listening fidelity refers to the degree of congruence between what a listener understands and what the message-sender was attempting to communicate

False

True or False? Speaking is an active process;; listening is a passive activity

True

True or False? We spend more time listening than in any other type of communication

1) prompting 2) questioning 3) paraphrasing 4) parroting 5) supporting 6) analyzing 7) advising 8) judging

Types of listening responses:

1) To understand --understanding and retaining information --Listening fidelity 2) To evaluate: evaluating the quality of the message --Motivation to spend the considerable energy required to think through an issue carefully --Ability to analyze another person's comments --Impartiality and willingness to listen open-mindedly 3) To build and Maintain Relationships 4) to help others

What are the Reasons for Listening?

1) Information overload --we are bombarded with messages 2) Personal Concerns --our mind is invested in personal matters 3) Rapid thought --we are capable of only understanding approx. 600 words per minute -- an average person speaks between 100 and 140 words per minute 4) Noise -- the sounds of other conversations (including psychological noise) present distractions.

What are the challenges of listening?

Mindful listening

When you give careful and thoughtful attention and responses to messages we receive

Ambushing

a form of nonlistening in which the listener listens carefully to you, but only because they are collecting information that they will use to attack what you say.

Insensitive listening

a form of nonlistening in which the listener respond to the superficial content in a message but miss the more important emotional information that may not be expressed directly.

Pseudolistening

a form of nonlistening that occurs when a listener imitates the act of listening --an act put on to fool the speaker. --give the appearance of being attentive

Insulated listening

a form of nonlistening that occurs when the listener avoids topics that they would rather not deal with.

Selective listening

a form of nonlistening that occurs when the listener responds only to parts or remarks that interest them, rejecting everything else.

Stage hogging

a form of nonlistening that occurs when the listener tries to turn the topic of conversation to themselves instead of showing interest in the speaker

Defensive listening

a form of nonlistening were the listener takes others' remarks as personal attacks.

Hearing

a physiological process

Judging

a type of listening response where the listener evaluates the sender's thoughts or behaviors ex: "That is a terrible idea"

Supporting

a type of listening response where the listener feels solidarity with the speaker's situation

Advising

a type of listening response where the listener offers a solution ex: "The best thing for you to do is break up with him"

Analyzing

a type of listening response where were the listener offers interpretation of a speaker's message

Questioning

a type of listening response where you ask for more information --this is the more common type o listening response

Parroting

a type of listening response where you repeat what the other person is saying-- gives the illusion of understanding

Paraphrasing

a type of listening response where you summarize the information in your own words ex: "sounds like you are mad at me for embarrassing you, is that right?"

Prompting

a type of listening response with involves using silences and brief statements of encouragement to draw others out. ex: uh-huh; that's for sure

Listening

an active process in which we pay close attention and make sense of what we hear

Appreciative listening

listening for pleasure or enjoyment (ex: listening to music)

Critical listening

listening to evaluate a message for the purposes of accepting or rejecting it

Empathic listening:

listening to provide emotional support for the speaker

Comprehensive listening

listening to understand the message of a speaker

listening fidelity

the degree of congruence between what a listener understands and what the message sender was attempting to communicate

Mindless listening

when we react to others' messages automatically and routinely, without much mental investment