Interprofessional Collaboration and Consultation

A nurse manager is disciplining a nurse for poor behavior. The nurse asks why teamwork is so important. Which response by the nurse manager is best? A. "It is a skill that is only used by nursing staff." B. "It helps to reduce health care costs to the consumer." C. "Most patients consider it as a basic prerequisite of care." D. "It indicates a shared mutual respect for other team members."

C. "Most patients consider it as a basic prerequisite of care."

A nurse has learned that a patient has been referred to another facility. Which intervention should the nurse anticipate performing? A. Plan for rehabilitative care B. Write the back referral information C. Prepare the referral documentation D. Locate a medical transport company

C. Prepare the referral documentation

Which are benefits that come from an effective referral system? Select all that apply. A. Less expensive care B. Better living facilities C. Greater family support D. Provision of optimal care E. Appropriate use of the hospital

D. Provision of optimal care E. Appropriate use of the hospital

A patient asks the nurse why he must be referred to another health care facility for care and wishes to refuse the referral. How should the nurse reply? A. "Of course; you can always refuse a referral." B. "You will be happier at the new facility—it's not the hospital." C. "Your insurance carrier will no longer cover your medical care here, so you will need to leave." D. "Unfortunately, you don't have a choice in the matter. We can no longer care for your medical condition here."

A. "Of course; you can always refuse a referral."

A nurse is developing a continuing education course for nurses about the importance of collaboration. Which benefits of collaboration should the nurse include in the curriculum? Select all that apply. A. Better health outcomes B. Improved patient-centered care C. Lower cost of health care expenditures D. Provision of organization-centered care E. Long-term sustainability of the health care organization

A. Better health outcomes B. Improved patient-centered care E. Long-term sustainability of the health care organization

A nurse is caring for a young patient who is struggling emotionally after being diagnosed with a terminal illness. Who should the nurse consider adding to the health care team caring for this patient? A. Chaplain B. Pharmacist C. Physical Therapist D. Occupational Therapist

A. Chaplain

A nurse is developing a set of policies to determine which medical transport company should be used when making a referral to another health care facility. The nurse knows that this is an example of which component of referrals? A. Health system B. Initiating facility C. Receiving facility D. Supervision and capacity-building

A. Health system

Mary is meeting with the rest of the Patient Services Leadership Team for the first time. The team will include which factors to facilitate successful collaboration? Select all that apply. Case Study: Mary is the nursing director at a small community hospital. Recently, the hospital has been having difficulty with poor staff morale and low patient satisfaction scores. As a result, a Patient Services Leadership Team was established, with the first goal of increasing patient satisfaction within the organization.The members of the team were the directors of the various nursing divisions, the clinical laboratory, medical imaging, respiratory therapy, pharmacy, and perioperative services. In addition to reviewing their primary goal, the team established their purpose statement, identified their values, and developed a Code of Conduct that outlined their behavioral expectations of each other. This approach using a shared leadership responsibility for the clinical services was new to them, despite having worked together for a long time.Mary agreed to be the first formal leader of the group. The team agreed that the low patient satisfaction scores may represent poor patient care and met to discuss strategies to reverse the scores. The members of the team agreed that mentoring the staff and providing extra support on the poor performing patient care units may help the staff succeed. It was agreed that each member of the team would be responsible for mentoring the staff of a different clinical area.With the team's input, Mary listed the team's mentoring responsibilities as follows: Round on the assigned department each day Help the nursing staff troubleshoot patient and family issues Coach the staff in service recovery when there are problems After one month, the team met again to discuss their results. The leadership team was pleased to learn that not only were patient satisfaction scores higher, but employee morale rose as well. A. Stakeholders B. Common interests C. Financial guarantors D. Criteria for success E. Barriers to the solution

A. Stakeholders D. Criteria for success E. Barriers to the solution

A nurse is developing an interprofessional collaborative team for the health care unit. It is important for the nurse to provide which information to the other team members? Select all that apply. A. The goals of the team and criteria for success B. The major financial benefactors of the health care facility C. Potential barriers to the creation of the collaborative team D. The process of the task and the most responsible person to perform it E. Information about the professional expertise of the other members of the team

A. The goals of the team and criteria for success C. Potential barriers to the creation of the collaborative team D. The process of the task and the most responsible person to perform it E. Information about the professional expertise of the other members of the team

A nurse manager is introducing an initiative to improve interprofessional collaboration on the patient care unit. One of the staff nurses asks how improving collaboration will improve staff satisfaction. How does the manager reply? Select all that apply. A. Reduces medical errors B. Improves communication C. Reduces burnout among staff D. Promotes the effective use of health resources E. Helps to build cohesion among the team members

B. Improves communication C. Reduces burnout among staff E. Helps to build cohesion among the team members

A nurse manager is looking to hire a nurse facilitator to promote the collaborative process on the stroke unit. All candidates have similar years of experience in the field. Which candidate should the nurse consider? A. A nurse who avoids conflict B. A nurse who specializes in critical care C. A nurse who has excellent communication skills D. A nurse who has primarily worked autonomously in home health care

C. A nurse who has excellent communication skills

A nurse is preparing a patient for discharge and is looking to make community referrals to better support the patient's recovery. What should the nurse do as the first step of this process? A. Contact the social worker to take over care of this patient B. Consult the policies and procedures about making community referrals C. Determine the patient's existing home and community resources D. Check the list of patient-sensitive resources that was developed by the nurse manager

C. Determine the patient's existing home and community resources

Mary wishes to continue the success of the patient services leadership team with other units. The team agrees to create a new position to assist other patient units in working with each other, the patient, and the family. What is the best title for this new position? Case Study: Mary is the nursing director at a small community hospital. Recently, the hospital has been having difficulty with poor staff morale and low patient satisfaction scores. As a result, a Patient Services Leadership Team was established, with the first goal of increasing patient satisfaction within the organization.The members of the team were the directors of the various nursing divisions, the clinical laboratory, medical imaging, respiratory therapy, pharmacy, and perioperative services. In addition to reviewing their primary goal, the team established their purpose statement, identified their values, and developed a Code of Conduct that outlined their behavioral expectations of each other. This approach using a shared leadership responsibility for the clinical services was new to them, despite having worked together for a long time.Mary agreed to be the first formal leader of the group. The team agreed that the low patient satisfaction scores may represent poor patient care and met to discuss strategies to reverse the scores. The members of the team agreed that mentoring the staff and providing extra support on the poor performing patient care units may help the staff succeed. It was agreed that each member of the team would be responsible for mentoring the staff of a different clinical area.With the team's input, Mary listed the team's mentoring responsibilities as follows: Round on the assigned department each day Help the nursing staff troubleshoot patient and family issues Coach the staff in service recovery when there are problems After one month, the team met again to discuss their results. The leadership team was pleased to learn that not only were patient satisfaction scores higher, but employee morale rose as well. A. Head nurse B. Nurse manager C. Nurse facilitator D. Nurse practitioner

C. Nurse facilitator

A nurse manager is setting goals for the unit, which includes working towards interdependency and power-sharing. The nurse knows that these are characteristics of which type of environment? A. Teamwork B. Cooperation C. Competency D. Collaboration

D. Collaboration

A nurse is reviewing the established referral policy. The other staff nurses are complaining about repeated phone calls from patients asking for phone numbers of their other providers. What is one action that the nurse can consider to help alleviate this concern? A. Hire a part-time assistant to answer these phone calls. B. Create a one-time list of resources that can be placed on the Web site. C. Make a new policy to stop making formal referrals to other providers. D. Develop a written provider resource list, and follow up with patients about their experiences.

D. Develop a written provider resource list, and follow up with patients about their experiences.