Intro to biz 10

What is an EAP?

A program that offers assistance to employees for personal problems that might hurt their job performance

Select from the following the benefits of fostering and valuing workforce diversity. (Select all that apply)

Ability to better serve a diverse customer base Increased innovation and creativity Reduced conflict among employees from different backgrounds

The_____________ with____________ Act prevents discrimination against persons with disabilities.

Americans Disabilities

What is a mentor?

An experienced employee who supports, trains, and guides a new employee

Which of the following statements accurately reflects the role of mediation and arbitration in labor disputes?

Arbitration is binding and mediation is not.

Which of the following is NOT a reason for the decline in union growth?

Blue-collar workers are no longer interested in unions.

Title VII of the_____________ Act of 1964 prohibits discrimination in employment.

Civil Rights

Labor unions and management reach agreements through the process of

Collective Bargaining

Performance appraisals are used for which three purposes?

Compensation Rewards Provide employee feedback

Select from the following four external sources of employee recruitment.

Competing firms college recruiting Newspapers Employment agencies

_____ is a major advantage of piece wages.

Employee motivation

When would it be most likely that a union would be expected or required to accept givebacks?

In tough economic financial times

Fringe benefits include which three of the following?

Pension PLans Sick Leave Vacation Pay

Strikebreakers, people hired by management to replace striking employees, are also known as "_______________________" by striking members.

Scabs

Compulsory arbitration is requested by an outside party as a means of eliminating a prolonged strike that threatens to disrupt the economy. Which entity is usually the one requesting compulsory arbitration?

The federal government

Wayne sells fire protection systems to companies and government agencies. He has a yearly sales goal and receives a percentage of this goal for each system he sells; the more he sells, the more money he makes. How is Wayne being compensated?

Through a commission plan

True or false: Affirmative action programs analyze the current pool of workers, identifying where both women and minorities are underrepresented.

True

True or false: Assessing an employee's performance is one of the most difficult tasks for managers.

True

A(n) _____ goal is to get a union and the business to focus on the issues of a dispute and to prevent negotiations from breaking down, thus continuing discussion.

conciliator's

The participation of different ages, genders, races, ethnicities, nationalities, and abilities in the workplace is referred to as ______.

diversity

_________________is the term used for the fact that customers, employees, and suppliers come in different ages, genders, races, ethnicities, nationalities, and abilities.

diversity

A good human resources department attempts to minimize separations and transfers since recruiting and training new employees is very_______________ .

expensive

A(n) ____________________allows management to ask an applicant detailed information about his or her experience, skills, and attitudes, in order to get an idea of whether he or she would fit in with the company.

interview

Trevor sees an ad online for a full-time machine operator. The job entails working with computer-controlled equipment to make sure machines are set-up correctly and working properly. Trevor also notes that in this job he might have to train people how to use the machines. This describes a ______.

job description

What is the employee organization called that represents labor in negotiations with management?

labor union

A(n) ______ is a third party who encourages both parties in a dispute to continue negotiating and makes suggestions for resolving the matter but does not offer legally-binding decisions.

mediator

Trish has been at the company for many years. She has been asked by her supervisor to support, train, and guide Kelli--a new employee. In this way, Trish will be taking on the role of a(n) _______.

mentor

A performance appraisal based on number of cars sold or percentage of defects on an assembly line is an example of a(n) _____ since it is quantifiable

objective assessment

Classroom training may include all of the following EXCEPT ______.

on the job task

According to the Equal Pay Act, wage differences are acceptable only if they are attributed to which three of the following?

qualifications Performance Seniority

Because many do not routinely engage in systematic drug testing, _______ businesses may have a higher percentage of workers who abuse drugs or alcohol.

small

Even though Joe's Vegetarian Cuisine hired qualified, educated chefs, the restaurant chain still must make sure they know how to do the specific job tasks required at Joe's. This takes place during _______.

training

Jared was hired by creative auto works because he has the knowledge and skill set desired by the company. However, Jared still needs to know the precise way the company handles all of its auto repairs and paperwork. This is accomplished through ______.

training

A company that needs to fill several positions is in the process of collecting information about applicants and using that information to make hiring decisions. What process is the company in?

Selection

In the first stage of the selection process, the individual fills out a(n) _______________form that usually asks a potential employee for his or her name, address, telephone, education, and work experience.

application

n labor disputes, a ______________, is an impartial third party brought in to render a binding decision.

arbitrator

Businesses have traditionally been able to fire employees for any reason other than for race, religion, sex, or age, or because an employee is a union organizer.This is known as firing ______.

at will

Non-financial forms of compensation such as sick-leave, vacation pay, pensions, and health plans are called .

benefits

A(n) _____ goal is to get a union and the business to focus on the issues of a dispute and to prevent negotiations from breaking down, thus continuing discussion

conciliator's

All of the following are part of a job analysis EXCEPT _______.

the compensation associated with the job

Financial compensation falls into two general categories: wages and _____.

salaries

A financial reward calculated on a weekly, monthly, or annual basis is referred to as ______.

salary

Rashid is looking to promote one of his employees to a supervisory position. He has several people in mind and all of them are qualified. He decides to promote the person that has been with the company the longest. Rashid is using ______ as the basis for his decision.

seniority

A job ______________ describes the qualifications necessary for a specific job, in terms of education, experience, personal characteristics, and physical characteristics.

specification

A staff accountant position with M&A Accountants, LLP requires a bachelor's degree with a master's preferred, a CPA license, and five years of progressively increased levels of responsibility. This is an example of a job _______________.

specification

Employee _____________ ownership plans involve distributing shares of company stock to employees.

stock

A(n) ______ is one of the most effective weapons labor has and occurs when employees walk off the job.

strike

The federal government sets a federal minimum wage. However, many states also mandate minimum wages. In the case where federal and state wages are in conflict, ________.

the higher of the two wages prevails

Which of the following tasks are part of human resources? (Select all that apply)

training workers compensating workers hiring workers to fulfill company needs

Lost productivity in the vacated job and an increase in the costs and time to find a new employee are side effects of ______ in an organization.

turnover

When employees quit or are fired from an organization and must be replaced by new employees it is referred to as

turnover

A company that wants to evaluate the relative worth of all jobs within the business including how much comparable firms are paying for specific jobs would consult a ______.

wage/salary survey

_____ are the financial rewards based on the number of hours an employee works.

wages

Which of the following provides feedback from a panel made up of superiors, peers, and subordinates, for example?

360-degree feedback

What is a "scab"?

A strikebreaker

What clause in a labor contract calls for automatic wage increases during periods of inflation to protect the "real" income of the employees?

COLA

_____ brings in a neutral third party for no other reason than to keep labor and management talking.

Conciliation

Through observation and study, a job _____ determines information about a job—the tasks that comprise it and the environment in which it will be performed.

analysis

What is the current thinking regarding the firing of employees?

Employees must be fired for just cause only.

What federal agency was created as part of Title VII of the Civil Rights Act of 1964?

Equal Employment Opportunity Commission

True or false: It is illegal for a potential employer to ask an applicant about his or her social media accounts, like Facebook.

False

Which of the following are most commonly offered by company EAPs? (Select all that apply)

Fitness programs Alcohol-abuse treatment programs Drug-abuse treatment programs Smoking cessation clinics

What three benefits are considered soft benefits?

Food service Child care Laundry care

In the 1960s, Lyndon B. Johnson dealt with which of the following workplace issues and passed laws in relation to it?

In the 1960s, Lyndon B. Johnson dealt with which of the following workplace issues and passed laws in relation to it?

Which of the following are most often part of an orientation to a company? (Select all that apply)

Introduction to fellow workers Tour of the building Distribution of manuals Socializing

Which of the following are true about an employee transfer in a company? (Select all that apply)

It is typically at the same level. It is usually at the same approximate wage.

Which of the following are characteristics of a proper performance appraisal? (Select all that apply)

It should contain constructive criticism from the manager. It should allow the employee to grow and improve in his or her position. It should be communicated tactfully to the employee.

Which of the following is a description of job qualifications that often includes education, experience, and personal characteristics required by the organization?

Job specification

Over the past few decades, the United States has shifted from a ________________ economy to a ___________________ economy, reducing the demand for blue-collar workers and labor unions.

Manufacturing Service

Which of the following statements does not accurately reflect the human resource environment today?

More than ever, today's employees are concerned with what a job pays and show little concern for other aspects of the job

A(n)____________, introduces and familiarizes a new employee with fellow workers, company procedures, and the physical property of a company.

Orientation

Which of the following are likely consequences when a company does not value diversity in their workforce? (Select all that apply)

Prejudice Greater Conflict Discrimination

This is a form of compensation whereby a percentage of company profits is distributed to the employees whose work helped to generate them.

Profit sharing

The use of which type of assessment criteria have triggered lawsuits by employees?

Ranking and grading measures

Select from the following those items that are secondary characteristics of diversity. (Select all that apply)

Religion Education Geographic location

A separation occurs in which of the following situations? (Select all that apply)

Resignation Retirement Termination Layoff

Examples of benefits that provide additional compensation to employees beyond wages include which of the following? (Select all that apply)

Sick Days Paid Vacation Life Insurance

Which management tactic is usually a last-resort measure since it greatly diminishes the relationship between management and labor?

Strikebreaking

Which of the following are correct about training and development? (Select all that apply)

They are both vital functions of HRM. They can help prepare employees for increased responsibility. They can help prepare employees for a job promotion. They are used to improve the skills of employees.

Which three statements characterize an ESOP?

They are gaining in popularity. They offer distribution of shares of company stock to employees. They create a sense of partnership between the organization and the employee.

Why are many companies hiring employees representing a diverse background?

To better serve their diverse customers

Select from the following three goals of the application process.

To get acquainted with the applicant To weed out unqualified applicants To look for clues to determine if an applicant is fit for the job

The employees at Jacinta's company all worked very hard throughout the year. Jacinta wants to acknowledge their hard work and provide an incentive for the employees to increase their productivity even further. She decides to give each employee an extra week's pay. What type of financial incentive is this?

a bonus

When Jason was hired by his firm, he sat down with the human resource manager to select the specific benefits that would be part of his compensation package. Rather than giving each employee the same benefits, Jason's firm is using ______.

a cafeteria plan

Profit sharing is defined as ______.

a form of compensation whereby a percentage of company profits is distributed to the employees whose work helped to generate them

The formal document that is the objective of negotiations between an organization and a labor union is known as ______.

a labor contract

The objective of collective bargaining negotiations is to reach an agreement about ______.

a labor contract

Legally mandated plans that try to increase job opportunities for minorities are referred to as ______.

affirmative action

A job ______________is a summary of a job, the type of work to be done, responsibilities and duties, working conditions, and the relationship of the job to other functions.

description

Training that augments the skills and knowledge of managers and professionals in an organization is called ______________ .

development

More and more companies are trying to improve HRM programs to recruit, develop, and retain more ____________employees to better serve their diverse customers.

diverse

The Age Discrimination in Employment Act is aimed at banning hiring practices that discriminate against

people aged 40 and older

Although many companies use them, which assessment tool is unpopular with employees?

ranking measures

Developing a pool of qualified applicants from which management can select employees is the task known as _____.

recruitment

Because turnovers are very costly, all of the following strategies are used by organizations to try to reduce employee turnover EXCEPT ______.

reduce levels of job enrichment

Because applicants may misrepresent themselves on their applications or resumes, it is important to check the applicant's .

references

All of the following are considered primary characteristics of diversity EXCEPT ______.

religion

Salaries are most closely associated with__________________collar workers.

white