Intro to Bus - Ch 6 Quiz

The lowest level of management is engaged in strategic planning process.

False

No matter what the crisis, there are some basic guidelines managers should follow to minimize the negative outcomes. Which of the following is an example of one of those guidelines?

Managers should ask for help if it is needed

A manager who makes one-directional decisions and seeks no input from her subordinates can be described as having an autocratic leadership style.

True

A warehouse manager who is placing a reorder for maintenance supplies for delivery vehicles would be making a programmed decision.

True

Control is the mechanism for making sure the other three managerial functions--planning, organizing, and leadership--are operating smoothly.

True

Dividing up the tasks (division of labor) is an important part of organizing.

True

Management is the process of guiding the development, maintenance, and allocation of objectives.

True

One of the basic functions of management is controlling.

True

According to the _____ of the New Mexico Nurses Association, the organization "is committed to advocating for all licensed nurses, promoting lifelong learning, and improving health care for all people."

mission statement

Dean Jager is the supervisor of the volunteer staff at the Booth Western Art Museum. He makes the work assignments, determines work schedules, and makes sure the museum uses all its volunteer staff efficiently. Jager is involved in _____ planning.

operational

The short-range, detailed planning that focuses on current operations is called functional planning.

False

The three participative leadership styles are consultative, democratic, and socialistic.

False

_____ skills refer to the manager's ability to operate in diverse cultural environments.

Global management

_____ is the process of ensuring that the organization's objectives are being met and of correcting deviations from the plan.

Planning

Allocation of resources, approval of projects, and authorization of budgets are all activities that a manager performs in his or her _____ management role.

decisional

Textron Corporation is establishing a legal division. The newly appointed head of the division is organizing, hiring people, and operating the division. This division head is performing a(n) _____ management role.

decisional

Planning is the process of deciding what needs to be done to achieve organizational objectives; identifying when and how it will be done, and determining by whom it should be done.

True

Technical skills are usually utilized at the lower levels of the organization.

True

According to the Sports Business Journal, Levy Restaurants is the leading purveyor of premium food at major sports venues. Levy has fed the masses at the Super Bowl, the Grammys, the Kentucky Derby, and the NBA All-Star Game. It catered last year's World Series and the MTV Video Music Awards, plus hundreds of regular-season games of football, baseball, basketball, hockey, and NASCAR races. So when the company purchased 150 pounds of steak and chicken, eighty pounds of noodles, ingredients for 48 gallons of shrimp bisque, 400 sushi rolls, and 25 pounds of jambalaya and succotash, it was more than likely a _____ decision.

programmed

A relatively small group of managers at the head of an organization that establishes overall strategy and long- range goals is called _____ management.

top

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. In terms of the managerial hierarchy, its president Antonino Aquino is in _____ management.

top

Middle managers usually:

carry out plans and policies of top management

Jack Welch, former CEO of General Electric, was known by his employees as "Bloody Jack" because of the downsizing and restructuring he insisted the company do if its various departments were unable to achieve organizational goals. Knowing this nickname, you can assume that Welch used _____ power to accomplish his goals for GE.

coercive

The first step in controlling is to:

establish performance

Managers typically follow five steps in the decision-making process. The first step is to:

evaluate the strengths and weaknesses of potential decisions

Kent Huston is a middle manager at a management consulting company. He has the ability to negotiate, impress the right people, and make the right connections. Huston has _____ skills.

human relations

The manager of a chain of dry cleaning stores gathers the competitions' advertisements for analysis and review. She needs these data to help the chain devise its own advertising strategy. The manager is acting in the _____ role.

informational

The CEO of Whole Foods Markets is John Mackey. It has a set of quirky management rules that makes Whole Foods an odd but effective workplace. Every store is divided into about eight functional teams: An employee is hired provisionally to a store team. After four weeks of work, the team votes whether to hire him or her; a two-thirds yes vote is necessary to join the staff permanently. Which leadership style appears to be used by Whole Foods?

Democratic (participative)

_____ means giving employees increased autonomy and discretion to make decisions as well as control over the resources needed to make those decisions.

Empowerment

A good manager is never faced with unforeseen problems.

False

A manager who is acting as a leader, figurehead, or a liaison is acting in the informational role.

False

A manager's ability to operate in diverse cultural environments depends primarily on his or her human relations skills.

False

Strategic planning is long-range, formulated by top management, and made as if the company operated in a vacuum

False

Andy Pearson ran PepsiCo Inc. for nearly 15 years, driving revenues from $1 billion to $8 billion. In 1980, Fortune named him one of the 10 toughest bosses in the United States. Pearson was singled out for the relentless demands that he put on his people. As one employee put it, Pearson's talents were often "brutally abrasive." Every year, without hesitation, he fired the least productive 10% to 20% of his workforce. Pearson used a(n) _____ leadership style.

autocratic

The three basic roles of management are:

interpersonal, decisional, and informational