Intro to Healthcare 100 - Final

_________ information is that which is sensed and reported by the patient.

Subjective

Who would be an appropriate choice for Ashley, a recent physical therapist assistant graduate, to learn from as she starts her first job? a. her supervisor b. her coworkers c. her mentor d. all of these

d. all of these

When speaking to Janice Black, an older woman who is a new patient, medical assistant Ashley should: a. use an endearment, such as "dear" b. call the patient Mrs. Black c. call the patient by her first name d. ask the patient how she wishes to be addressed

d. ask the patient how she wishes to be addressed

What type of question is, "What is you date of birth?" a. probing b. open-ended c. leading d. closed-ended

d. closed-ended

The first step before engaging in any activity to earn credits to keep your certification current is to find out: a. how much it costs b. if the location or method offered are convenient c. if it sounds interesting and helpful to you d. if your certifying agency or organization will accept the credits

d. if your certifying agency or organization will accept the credits

Which is the best action to take if a patient is saying something with which you disagree? a. don't waste time listening b. let the patient know you disagree c. give the patient your opinion d. listen carefully to what the patient says

d. listen carefully to what the patient says

What is supplied by the MEDLINE/PubMed service? a. communication technology for disabled persons b. educational programs for patients c. information about drug interactions d. millions of summaries of biomedical literature

d. millions of summaries of biomedical literature

Which of the following is most important to consider as you plan to write a report? a. your interest in the subject b. the amount of time you have to write the report c. the sources of information you have easily available d. the reading level of your intended audience

d. the reading level of your intended audience

Which of the following is the best definition of culture? a. religious beliefs b. language c. food, clothing, and holidays d. values and shared beliefs

d. values and shared beliefs

When responding to ________ criticism, look for the "kernel of truth."

destructive

The foundational beliefs and behaviors of the majority of people make up its ___________ culture

dominate

Health care services related to prevention include routine physical exams, screening tests, and ________

education

The medical term that best describes a patient who has a normal breathing pattern is

eupnea

Quality of care speaks of the _________ of the health care received.

excellence

Employees should be prepared to argue and defend themselves if they receive low ratings on their performance evaluations. a. True b. False

false

Health care professionals should accommodate all the traditional beliefs of their patients. a. True b. False

false

Humor is usually not appropriate for patients who are ill or injured. a. True b. False

false

It is not the purpose of medical documentation to improve cost control. a. True b. False

false

It is recommended that writers always create a formal outline before beginning to write the first draft of a report. a. True b. False

false

Part D is the Medicare Advantage plan that allows people with Medicare Parts A and B to choose to receive all their health care services through a provider organization, such as an HMO or PPO. a. True b. False

false

Procrastination is an effective tool that prevents errors in judgment by postponing decisions. a. True b. False

false

Reimbursement refers to any money that is spent in the process of doing business. a. True b. False

false

Satisfaction is an objective perception. a. True b. False

false

The goal of immediate treatment for poisonings is to get the poison out of the body by inducing vomiting. a. True b. False

false

The reason for attending a job fair is to interview with as many employers as possible. a. True b. False

false

To control your nerves when speaking to a group, it is best not to look at the audience. a. True b. False

false

Using bright colored paper when printing your resume is a good way to draw the employer's attention to it. a. True b. False

false

Venous bleeding is a brighter red than arterial and comes out in spurts with each heartbeat. a. True b. False

false

When patients evaluate the service they received, it is the outcome that is most important. a. True b. False

false

When working on a long report, it is recommended that you try to write a perfect first draft. a. True b. False

false

The ______________ history is taken as part of the medical history as medical problems of relatives may show a family tendency for problems.

familial

Reimbursement that occurs when the physician determines what actions to take and the insurance company is then billed to pay for the services is known as _______ for service.

fee

In the past, the physician determined what medical care was needed, what actions to take, and then the insurance companies paid for the services. This is known as

fee-for-service

Health care institutions are grouped into categories based on the type of _______ they receive.

funding

The _____ rule in providing first aid is to "do no further harm."

golden

The "3 to 11 rule" of customer satisfaction states that for every______ thing that happens to us we tell three people.

good

When patients visit a health care facility, they expect ________-quality, professional service to be delivered.

high

If a patient's blood pressure reading falls below normal, it is called

hypotension

When working with unhappy customers the first step is to _______ the problem.

identify

In SOAPIE notes, the "I" stands for

interventions

Purposeful learning throughout one's life is referred to as ________ learning.

lifelong

Do not give ______ to a person with heat stroke.

liquids

The concept that every human being has value and should be treated with respect is called

the philosophy of human worth

A ___________ (tight band placed around an arm or leg to stop bleeding) is rarely used in emergency care because it too often does more harm than good.

tourniquet

A child can drown in only a few inches of water. a. True b. False

true

An important part of the job search is creating a way to keep your search activities organized. a. True b. False

true

Career One Stop is a website sponsored by the U.S. Department of Labor. a. True b. False

true

Good teams can often accomplish more than individuals working separately. a. True b. False

true

Government actions have had a significant impact on the health care system because Medicare patients make up a large portion of the patient population. a. True b. False

true

Health care professionals should set goals to gain new skills throughout their careers. a. True b. False

true

If Helen is offended by the dirty jokes told almost daily by her coworkers, this is a form of sexual harassment. a. True b. False

true

If a letter contains more than one page, only the first page should be on letterhead that contains the name and address of the sender. a. True b. False

true

Job applicants should prepare questions in advance to ask at an interview. a. True b. False

true

Knowing when to ask for help is an important job skill. a. True b. False

true

Religious and spiritual beliefs influence the health care beliefs of many people in the United States. a. True b. False

true

Reviewing your textbooks and class notes is a good way to prepare to answer health care questions that may be asked at an interview. a. True b. False

true

Showing respect does not mean you must agree with the patient's cultural beliefs about health care. a. True b. False

true

When giving constructive criticism, include positive comments about what the other person is doing well. a. True b. False

true

When taking minutes at a meeting, list the group members who are not present. a. True b. False

true

When working with unhappy customers, it is critical to fully understand their view of the situation. a. True b. False

true

Your appearance at an interview makes an important statement about you as a professional. a. True b. False

true

Your own ideas can be a good source when you are gathering information to write a report. a. True b. False

true

Patients are most often treated by providers with whom they have a long-term relationship. a. True b. False

true`

The rectal route for a temperature normally runs a degree higher than the aural route. a. True b. False

True

The security of records is the responsibility of each health care professional. a. True b. False

True

There are certain situations in which the arm cannot be used for blood pressure readings. a. True b. False

True

Which action is most likely to help applicants do well at job interviews? a. participate in mock interviews b. write a great resume c. put together a good portfolio d. create a professional appearance

a

When adding a suffix to a word, which of the following rules applies? a. drop the final silent e if the suffix begins with a vowel b. drop the final silent e if the suffix begins with a consonant c. it depends on the meaning of the word d. the letter e is never dropped

a. drop the final silent e if the suffix begins with a vowel

The percentage of adults over age 75 who have some degree of hearing loss is

50%

The blood pressure cuff should be placed ___ to _______ inches above antecubital space.

1-1 1/2 inchest

List the five steps in the grievance process for dealing with sexual harassment that is not resolved.

1. Speak to harasser, clearly identifying the unwelcome behavior 2. Tell the harasser firmly to stop the behavior 3. Report the behavior to the supervisor 4. File a grievance with the employer 5. Contact the Equal Employment Opportunity Commission

The percentage of Americans over age 12 who have hearing loss in both ears is

13%

The percentage of the population of California that speaks a language other than English at home is approximately

40%

__________ is a cost-sharing provision stipulating that the insured is to assume a percentage of the costs of covered services.

Coinsurance

_______ - ________ is a particular breathing pattern with a period of apnea that can last for 10 to 60 seconds, which is then followed by a gradually increasing depth and frequency of respirations.

Cheyne-Stokes

Medicare Part ____ is a plan that subsidizes prescription costs.

D

_______ _______has the effect of creating helplessness, anger, and rebellion.

Destructive criticism

If the scene is more than the rescuer can handle, the best thing to do is to call ________ immediately.

EMS

_________ is swelling caused by excess fluid in the tissues of the body.

Edema

_________ bleeding is when blood drains to the outside of the body through a break in the skin.

External

Blood pressure medication should always be based on the blood pressure readings obtained in the provider's office and not on the patient's home monitoring machine. a. True b. False

False

Having an EMR (electronic medical record) means the information can be sent automatically to any health care network. a. True b. False

False

If a coworker calls and asks you to sign her charting, it is alright as long as you sign her name followed by your name. a. True b. False

False

If an error is made on a medical record, use correction fluid and write out the correction. a. True b. False

False

The provider must sign a dictated history and physical (H&P) after it is placed in the chart. It should be dated with the day the provider signs it. a. True b. False

False

______ aid refers to providing emergency care to an accident victim or to someone who has suddenly become ill.

First

____________ sheets are documents for tracking specific information.

Flow

To encourage individuals to get involved in helping victims during an emergency, a law has been passed by most states called the ______ ___________ ______

Good Samaritan Act

Individuals present, date of next meeting, acceptance of previous minutes, and summary of discussions are a part of a. minutes b. agenda

a. minutes

________ care is the promotion of cost-effective health care through the management and control of its delivery.

Managed

______________ charting includes detailed written notes on all aspects of care.

Narrative

____________ are an ethnic group in which many members believe that harmony and balance of the mind, body, and spirit are necessary for good health.

Native Americans

______ are health care professionals who serve as the patient's first contact when entering the health care system.

PCPs

A _____ is a health services delivery organization that offers the option to its members to choose to receive a service from participating or a nonparticipating provider.

POS

________ _________ is one area to examine when evaluating a health care facility for quality improvement.

Patient outcomes

_________ (labor costs) refers to the individuals who work in all areas associated with the functioning of the health care delivery system

Personnel

___________ is present when a patient's eyes are overly sensitive to light.

Photophobia

___ _________ ______ are the most likely cause when an employee has difficulty performing efficiently on the job.

Poor organization skills

________ is defined as the amount of money remaining after all costs of operating a business have been paid.

Profit

Patient education materials would be appropriate for which of the following topics? a. postoperative care at home b. proper use of medications c. exercises following surgery d. all of these

d. all of these

__________ __ ________ ____________ is an activity that is referred to as charting.

Recording a patient's temperature

The format for charting of each problem is known as

SOAP

Under which of the following situations is it acceptable to give first aid without the victim's permission? a. if the victim is unconscious b. If the victim is uncooperative c. you feel the victim is at risk of getting worse without care d. If the victim is a child

a

____________ ____ _____________ is a possible corrective action when a HIPAA (Health Insurance Portability and Accountability Act of 1996) regulation is broken.

Termination of employment

Medical documentation is the lifeline of communication that supports the coordination of patient care. a. True b. False

True

_____________ is the term used to describe ringing in the ears.

Tinnitus

A source-oriented format divides the record into different sections separated by tabs for each health care specialty. a. True b. False

True

A spiral wrap is not effective for wrapping joints because the wrap tends to slip off easily. a. True b. False

True

An accurate and thorough H&P is very important, because it provides the data on which the physician bases the initial diagnosis and treatment. a. True b. False

True

In your last job, you had a very disorganized supervisor and work environment. Which would be the best way to answer the question, "What did you like least about you last job?" a. I found it hard to accomplish what I knew I was capable of doing. b. My supervisor, Max Whitehead, drove me crazy with his disorganization. c. I couldn't get anything done, because the place was such a mess. d. I tried to tell my disorganized supervisor how to improve, but he just wouldn't listen.

a

Which is the best statement regarding the utilization review? a. It is the processes used to find ways to preserve or improve quality of care while decreasing costs b. It is a method of tracking, reviewing, and rendering opinions regarding care provided to patients. c. It holds out the hope of improvement and suggests the beginning of a plan for doing so. d. It is part of the QAPI

a

Which of the following is a recommended first aid procedure for a victim with third-degree burns? a. Remove clothing from the burn area, if possible. b. Apply an over-the-counter ointment. c. Apply ice as soon as possible. d. Break any visible blisters.

a

Which of the following is the most realistic statement about acting to assist a victim in an emergency? a. Sometimes there may be little that can be done to help. b. You will save someone's life. c. The victim will always be grateful for the assistance. d. You will be a hero/heroine.

a

Which of the following would be the best response if you are confused about a criticism you received? a. ask for specific examples b. state you will check with others to see if they agree c. ask the person if he or she has noted the same problem in others d. ignore the criticism as invalid

a

Which section is emphasized on a chronological resume? a. Work Experience. b. Education c. Summary of Qualifications d. Community Service

a

Which of the following addresses is correctly written for mailing? a. CLARA JOHNSON 503 16TH STREET ANYWHERE OREGON 12345 b. Clara Johnson 503 16th Street Anywhere, OR 12345 c. CLARA JOHNSON 503 16th STREET ANYWHERE, OR d. clara johnson 503 16th Street anywhere, OR 12345

a. CLARA JOHNSON 503 16TH STREET ANYWHERE OREGON 12345

Which of the following is the most important reason for developing good writing skills? a. Good writing contributes to good quality health care. b. It increases your chance for promotion. c. Employers are impressed with good writing skills. d. You will get better grades in school.

a. Good writing contributes to good quality health care.

What is the most important reason for health care professionals to avoid wearing perfumes at work? a. Some patients and coworkers are allergic to them b. It is viewed as unprofessional, more appropriate for socializing c. Some people may not like the scent chosen d. They do not mix well with the smell of disinfectants

a. Some patients and coworkers are allergic to them

Which of the following would be considered a normal mental status finding when performing a psychosocial assessment? a. The patient's behavior is appropriate for his or her age. b. The patient does not appear anxious, angry, or depressed. c. The patient is dressed appropriately for the weather. d. The patient has good personal hygiene.

a. The patient's behavior is appropriate for his or her age.

Advising patients on the importance of immunizations is an example of a new skill for health care professionals based on the return of diseases such as measles. a. True b. False

a. True

Becoming involved with your professional organization is a good way to stay current in your field. a. True b. False

a. True

Patient interest in complementary and alternative medical practices has been growing in recent years. a. True b. False

a. True

Some professional journals offer CEU credit for reading articles and passing an online quiz. a. True b. False

a. True

Studying with a partner can be an effective self-directed learning technique. a. True b. False

a. True

Technology is advancing at a faster rate today than at any time in history. a. True b. False

a. True

The American Association for Respiratory Care (AARC) offers courses through live webcasts. a. True b. False

a. True

The frequent implementation of new computer systems in health care facilities contributes to the need for continuing education. a. True b. False

a. True

Watching certain television programs can result in learning. a. True b. False

a. True

During communication, there may be periods of silence. Which of the following is the best action to take? a. Use the time to observe the patient's body language. b. Say something to keep the conversation going. c. Encourage the patient to continue speaking. d. State what you believe the patient wants to say.

a. Use the time to observe the patient's body language.

Which of the following should be done if someone charts an entry that occurred after the action that you intended to chart? a. Write "late entry" and then chart. b. Cross off the charting, enter your charting, and have the other person rewrite their entry below yours. c. Draw an arrow to show your entry should be placed before the later entry. d. Write your entry in pencil.

a. Write "late entry" and then chart.

Professionalism in health care is: a. acting in a way that encourages patient trust b. only necessary in hospitals and large clinics c. how you act around your supervisor d. much less important than technical skills

a. acting in a way that encourages patient trust

If you have a question about your facility's supply room policy, your first step should be to: a. consult the employee manual b. ask a coworker c. ask your supervisor d. try to figure out the answer for yourself

a. consult the employee manual

Which of the following is most representative of the dominant culture of the United States? a. emphasis on setting and achieving goals b. the way Americans dress c. the kind of things Americans read d. the religions Americans practice

a. emphasis on setting and achieving goals

Which of the following is an action that best demonstrates the meaning of leadership? a. recognizing and supporting the work of others b. working hard to earn a promotion c. keeping current in one's profession d. instructing others about what to do

a. recognizing and supporting the work of others

MEDI-SPAN sells databases that help with the: a. tracking of medication errors b. classification of infectious diseases c. treatment options for diabetes d. identification of cancer tumors

a. tracking of medication errors

As a health care professional, sometimes you may need to be an ________ for the patient by using your communication skills to draw attention to an ongoing problem that is not being addressed.

advocate

When temperature is within the normal range, patients are said to be

afebrile

Meeting start time and topics to be discussed are part of a. minutes b. agenda

agenda

A temporary absence of respirations is referred to as

apnea

The __________ is the health care professional's impression of what is wrong with the patient.

assessment

Behavioral questions are best answered by: a. giving a clear, brief answer b. describing a situation and how you handled it c. explaining what you liked most about your last job d. describing a weakness and how you are correcting it

b

Jan is quite negative and disagrees with just about everything brought up by her team members. The team leader should first: a. report Jan to their supervisor b. speak with Jan privately about her attitude c. discuss Jan's attitude at the next team meeting d. remove Jan from the team

b

Kendra is having difficulty getting along with her supervisor. The best course of action would be to a. speak with her supervisor's boss b. speak privately with her supervisor c. ignore her supervisor as much as possible d. just deal with the situation

b

Which of the following best describes the contents of a functional resume? a. statements about how the individual will function on the job. b. clusters of skills and abilities acquired in different ways. c. a well-developed work experience section. d. an emphasis on education.

b

Which of the following conditions is the result of the skin beginning to freeze? a. hypothermia b. frostbite c. hyperthermia d. hyperventilation

b

Which of the following costs would be categorized as a labor cost? a. buildings are upgraded b. employees are paid wages c. the storeroom supplies are restocked d. medications are ordered

b

Which of the following should a male applicant never wear to a job interview? a. facial hair b. T-shirt with a political slogan c. school uniform d. jewelry other than a wedding ring

b

Which of the following statements best expresses the meaning of empathy? a. "I don't understand what you mean." b. "I'm here to walk this road with you." c. "I'm sorry you're having these problems." d. "Let me bring someone who can help you.

b. "I'm here to walk this road with you."

Which of the following actions is appropriate when communicating with an individual who is hearing impaired? a. Speak more loudly than normal. b. Direct a light source on your face. c. Sit next to the individual. d. All of these

b. Direct a light source on your face.

An individual must be a supervisor in order to be a leader. a. True b. False

b. False

Health care professionals should focus their learning on acquiring the technical skills directly related to their occupational field. a. True b. False

b. False

In health care today, computers are used mainly by administrators and record-keeping staff. a. True b. False

b. False

In the next 25 years, employment opportunities in long-term care facilities should decrease. a. True b. False

b. False

It is appropriate to ask other professionals questions about patients when the patients can hear you because they may be interested in knowing more about their health conditions. a. True b. False

b. False

It is best to ignore problems in the workplace and simply focus on your work. a. True b. False

b. False Correct. Problems that are ignored tend to become worse. See them as opportunities for positive actions

Which of the following is the best method to use in identifying a patient's level of pain? a. Have the patient describe the level of pain in his or her own words. b. Have the patient use a scale to rate the pain from 0 to 10. c. Pain is subjective, so just record that the patient has pain. d. Just record any visible signs of pain; don't have the patient rate the pain.

b. Have the patient use a scale to rate the pain from 0 to 10.

Which of the following would be the most reliable source of information when preparing patient education materials about relieving pain following a knee replacement? a. pamphlets from the pharmaceutical rep who visits your office b. National Library of Medicine c. information on the website of pharmaceutical companies d. all of these

b. National Library of Medicine

Which of the following is the best example of successful communication between Samantha, a pharmacy tech giving instructions about how to take a new medication, and customer Mr. Abbott? a. She asked him if he understood her instructions and he said "yes." b. She used feedback and determined that he understood her instructions. c. She told him to read the instructions included with the medication. d. She gave him the medication and thanked him for his business.

b. She used feedback and determined that he understood her instructions.

Which of the following statements best describes continuing education units (CEUs)? a. Each unit can be earned in about one hour of class time. b. The number needed for recertification varies by profession. c. Many professions do not require them. d. Health care professionals can create their own learning activities to earn the units.

b. The number needed for recertification varies by profession.

Which of the following is a major obstacle to implementing a national electronic health records system in which health care providers can share information? a. Very few companies can develop this type of software. b. Various systems are available and they do not communicate with each other. c. The technology for medical recordkeeping is not very sophisticated. d. Few health care providers have adopted electronic recordkeeping.

b. Various systems are available and they do not communicate with each other.

A trend in health care today is for health care professionals, such as medical assistants, to learn and perform: a. fewer and more specific tasks b. a wider variety of tasks than originally trained for c. about the same number of tasks d. tasks outside their scope of practice

b. a wider variety of tasks than originally trained for

An appropriate way to develop a good relationship with patients is to: a. share some personal information about yourself b. be attentive and caring c. perform your job efficiently d. ask the patient lots of personal questions

b. be attentive and caring

Which of the following pairs of words best summarizes the meaning of professionalism as described in the chapter? a. conservative and caring b. competent and caring c. caring and courteous d. competent and dependable

b. competent and caring

if you are upset about a personal problem that is distracting you at work, you should: a. share the problem with a trusted patient b. do your best to put the problem aside while you are at work c. discuss the problem with your supervisor d. complain about the problem in the break room or cafeteria

b. do your best to put the problem aside while you are at work

When caring for terminally ill patients, health care professionals should: a. make an effort not to disturb them b. give them opportunities to express their feelings c. try to distract them d. use humor to cheer them up

b. give them opportunities to express their feelings

Who is responsible for recording and tracking the continuing education units (CEUs) earned by a health care professional? a. health care professional's employer b. individual health care professional c. individual's health care organization d. agency or organization that requires the CEUs

b. individual health care professional

When Paula, an occupational therapist, arrives at the home of her patient, Mr. Franklin, she complains about the traffic and the way her manager schedules her day. As a professional, Paula should: a. quit her job and find one with which she might be happier b. speak with her supervisor and offer suggestions about a better schedule c. just deal with it and keep her problems to herself d. contact her supervisor's boss about the scheduling issue

b. speak with her supervisor and offer suggestions about a better schedule

What is available at www.biomedcentral.com? a. advertising for pharmaceutical products b. continuing education courses c. current articles of interest to health care professionals d. products for use in complementary medicine

c. current articles of interest to health care professionals

In the health care environment, it is generally best to base your decisions about the proper action to take on: a. how you feel about the situation b. the facts of the situation c. the advice of others d. what the patient wants

b. the facts of the situation Correct. Patients are health care consumers and good service increases their loyalty

It is inappropriate in some Asian cultures to touch a person on the head, even as an affectionate gesture. This is because: a. it is very rude b. the head is believed to be the location of the soul c. it is unhygienic d. it is a sign of disrespect

b. the head is believed to be the location of the soul

What is the recommended way to write the first draft of a long document? a. slowly and carefully with as few errors as possible b. very quickly to get as much content written as possible c. by following a formal outline d. in as organized a way as possible

b. very quickly to get as much content written as possible

If the respiratory rate is below the normal range, it is called

bradypnea

Jason plans to use to Internet to make his resume available for employers. Which of the following types of websites would most likely result in an interview for Jason? a. a free national general resume-posting site b. a resume-posting site that charges a fee c. the websites of local health care facilities d. a national health care resume-posting site

c

The letter k is added to words ending in ___ when adding suffixes that begin with e, or i.

c

What is the best action to take if you hear about a job that has not been advertised? a. Do not waste your time because the chances are good that there is no job. b. Start watching for a posting on the Internet about the job. c. Send the employer a resume along with a cover letter stating that you understand there is an opening for which you might qualify. d. Call the employer and ask if there is a job opening.

c

Which of the following is a recommended first aid procedure for a victim with heat cramps? a. give aspirin or Tylenol b. wrap with blankets to prevent heat loss c. give water and electrolytes d. give salt tablets

c

Which of the following is an example of an account payable? a. the Medicare payment received by a provider of care b. the interest that could be earned if money due was received and invested c. the balance due on a purchased item d. any money spent in the process of doing business

c

Which of the following is reported to be the most effective way for recent graduates to find effective job leads? a. review employment ads in the newspaper b. review national job websites on the Internet c. work with their school's career services department d. ask their friends who are already working

c

Which of the following items is NOT appropriate to place in your portfolio? a. letters of recommendation from previous employers b. copy of your diploma c. assignments on which you received a grade of C or lower d. professional certifications

c

Which of the following is the best example of Jerry's commitment to his work as a respiratory therapist? a. He gets along well with his supervisor. b. He hopes to receive a raise within the next six months. c. He believes in the value of his work with patients. d. He wants to become a department manager.

c. He believes in the value of his work with patients.

Mrs. Robertson is upset to learn that she has osteoporosis, seeing this as a sign of aging and her ability to engage in certain activities. Which is the most appropriate response of the health care professional? a. Well, you're just lucky you haven't broken a bone yet. b. Really, having osteoporosis is not that bad. c. I hear you saying you're concerned about possible lifestyle changes. d. Most women at your age experience bone loss.

c. I hear you saying you're concerned about possible lifestyle changes.

With which of the following patients might pantomime be an effective method of communication? a. Mrs. Hanson, who is almost completely blind b. Ms. Welsh, who is in pain c. Senora Mendoza, who understands very little English d. Mrs. Carlson, who is very upset

c. Senora Mendoza, who understands very little English

What statement best describes natural products, such as herbs, as healing remedies? a. They are much safer to take than pharmaceutical products. b. They speed the healing of wounds. c. Some are effective, but some are ineffective and/or dangerous. d. They are covered by most insurance plans.

c. Some are effective, but some are ineffective and/or dangerous.

Which of the following areas would apply to the HIPAA (Health Insurance Portability and Accountability Act of 1996) Privacy and Security Rules? a. maintaining a copy of all incident reports b. keeping a record of how many times an employee was late c. a patient's right to request access to and copies of his or her medical record d. ergonomic evaluations of the office layout

c. a patient's right to request access to and copies of his or her medical record

Which of the following types of letters would be best sent as a form letter? a. advising a patient of negative test results b. requesting payment from a patient you know is having financial difficulties c. announcing new office hours d. letter of reference for a staff member

c. announcing new office hours

The use of feedback in communication is intended to help: a. increase the interaction between senders and receivers b. listeners know if they have understood the sender's message c. help both senders and receivers increase their understanding of each other d. senders know if their message was interpreted correctly

c. help both senders and receivers increase their understanding of each other

Being technically competent at your job: a. is all that is required for success b. reassures patients, even if your attitude is a little negative c. is only part of what is required to be a true professional d. is less important than your attitude

c. is only part of what is required to be a true professional

When a patient is anxious about a treatment and has difficulty focusing, the health care professional should: a. ask the patient to pay attention b. tell the patient she has nothing to worry about c. keep messages simple and reassuring d. ignore the anxiety and proceed with the treatment

c. keep messages simple and reassuring

"I think what I hear you saying is that you don't feel any better after taking the medication," is an example of which feedback technique? a. reflecting b. requesting an example c. paraphrasing d. evaluating

c. paraphrasing

Some children respond to stressful situations, such as serious illness, by demonstrating behaviors usually seen in much younger children. This is an example of: a. malingering b. projection c. regression d. repression

c. regression

LISTSERV® is an automated system that: a. lists health care professionals who are licensed or registered b. organizes lists of articles about medicine and health care c. sends out emails on specific topics to multiple recipients d. connects individuals to chat rooms according to their interests

c. sends out emails on specific topics to multiple recipients

In writing about diabetes, on what basis would you decide whether to use medical terminology? a. your knowledge of diabetes-related terminology b. your general knowledge about diabetes c. the knowledge level of your reading audience d. whether you are trying to impress someone with your knowledge of terminology

c. the knowledge level of your reading audience

Recording observations and information about patients is called

charting

Individuals who have lost an arm or leg can have prosthetics better fitted through the use of

computer-aided design

Health care professionals can contribute to the efficient and cost-effective functioning of the facility by being willing to _______ - ________

cross-train

If Sam, a physical therapist assistant, is being taught by his employer to assist with patient billing procedures, then Sam is being:

cross-trained

If you are asked about how you handled a specific type of workplace problem, but your work history is limited, it is best to: a. change the subject by asking a question b. tell the interviewer you cannot think of a problem c. make up a workplace situation d. use a problem from your personal or school life

d

It is recommended that job seekers prepare a personal inventory that includes: a. a list of what they are looking for from an employer b. only their technical health care skills c. the classes they took in school d. technical skills, as well as personal traits that they can apply on the job

d

Which of the following must be included in a letter of resignation? a. reason for resigning b. where you are planning to work next c. who you think should replace you d. your last day of work

d

Which response would be best for Jason to use in answering the question, "What do you think you can contribute to our medical practice?" a. You can count on me to work really hard. b. I know I have a lot to contribute. c. I always work really hard. d. I have good computer skills that I believe would be helpful as you implement your new office management software.

d

If a patient with Alzheimer's disease states that it is Sunday when it is Tuesday, the best response would be: a. No, today is Tuesday. b. Don't you remember? Today isn't Sunday. c. Why do you think today is Sunday? d. I think today might be Tuesday.

d. I think today might be Tuesday.

Which of the following is appropriate advice for a health care professional? a. Reveal something personal to your patients. b. Try to please your patients. c. Befriend patients who seem lonely. d. Keep your focus on the patient's health goals.

d. Keep your focus on the patient's health goals.

Which of the following is an example of a good learning objective? a. The patient will learn about wound care. b. The nurse will explain the details of wound care. c. The class will discuss wound care. d. The patient will be able to correctly change the dressing on her incision.

d. The patient will be able to correctly change the dressing on her incision.

Today's health care professionals are likely to spend much of their time with

older adults

An __________ fracture is when the broken bone protrudes through the skin, whereas a _________ fracture is a broken bone that does not break the skin.

open; closed

Patient _____ are how well the patients recover or manage their ailments.

outcomes

Lack of _______ to the heart muscle causes angina.

oxygen

Tech Lectures offers online courses for:

pharmacy technicians

Some insurance companies require _________ before they will pay for certain nonessential medical services and referrals to specialists.

preauthorization

The Patient Protection and Affordable Care Act states that health insurers cannot deny children or adults health insurance because of ______ ________

preexisting conditions

An agreed-upon amount paid to an insurance company for the benefit of having the company pay for a specified amount of future health care costs is called a

premium

Placing blame for one's own weaknesses onto someone else is known as

projection

If there is a difference between the rates taken at a pulse point and an apical pulse, it is called a ______ ________

pulse deficit

All aspects of contact with the patient must be examined when checking for ______

quality

If the victim is not breathing, perform _______ breathing.

rescue

The __________ history is taken as part of the medical history to determine if the patient smokes, drinks alcohol, or takes illegal drugs.

social

The equipment needed to take a manual blood pressure reading is a stethoscope and a

sphygmomanometer

Bubbling from any wound of the neck or chest is called a ________ ________

sucking wound

The first sound you hear when deflating the cuff while taking a blood pressure reading is called the __________ pressure.

systolic