IS 2080C Chapter 1

procedures

are the set of instructions about how to combine the above components in order to process information and generate the desired output.

knowledge

consists of data and/or information that have been organized and processed to convey understanding, experience, accumulated learning, and expertise as they apply to a current business problem

personal information network

digital devices wired and wireless networks web-based tools

informed user

get more value

inter organizational information systems

information systems that connect two or more organizations

Employee Support Systems

knowledge workers office automation systems business intelligence systems expert systems dashboards

traditional Functions of the MIS department

managing systems development and system project management mangling computeroperations staffing, training, and developing IS skills providing technical services infrastructure planning, development, and control

3 myths of IS

no jobs IS=computer science won't use it

knowledge workers

professional employees that are experts in a particular subject area (e.g., financial and marketing analysts, engineers, lawyers, and accountants.).

information

refers to data that have been organized so that they have meaning and value to the recipient

Enterprise Resource Planning (ERP)

systems are designed to correct a lack of communication among the functional area IS.

expert systems

systems that attempt to duplicate the work of human experts by applying reasoning capabilities, knowledge, and expertise within a specific domain.

business intelligence systems

systems that provide computer-based support for complex, nonroutine decisions, primarily for middle managers and knowledge workers.

Transaction Processing System (TPS)

systems that support the monitoring, collection, storage, and processing of data from the organization's basic business transactions, each of which generates data.

homo conexus

the most connected generation in history

people

the ones who use individuals who use the hardware and software, interface it, or uses its output.

office automation systems

typically support the clerical staff, lower and middle managers, and knowledge workers, enabling them to develop documents, schedule resources, and communicate.

hardware

A device such as a processor, monitor, keyboard, or printer. Together, these devices accept, process, and display data and information.

DIK Mdel

Data items information knowledge wisdom

breadth of support of IS

Functional area information systems enterprise resource planning systems transaction processing systems

IT components

Hardware Software Database Network Procedures People

it services

IT Personnel use IT Components to develop IS's, oversee security & risk, and manage data.

it infrastructure

IT components, IT services

New Functions of the MIS Department

Initiating and designing specific strategies information systems Incorporating the Internet and electronic commerce Managing system integration including the internet, intranet, extranet Educating the MIS and non-MIS managers about IT Partnering with business-unit executives Managing outsourcing Proactively using knowledge to seed innovative IT ideas Creating business alliances with business partners

application

a program designed to support a specific task or business process

software

a program or collection of programs that enable the hardware to process data

dashboards

a special form of IS that support all managers of the organization by providing rapid access to timely information and direct access to structured information in the form of reports

data items

an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning

Computer-based information system

an information system that includes a computer

electronic commerce

an inter-organizational information system that enable organizations to conduct transactions, called business-to-business electronic commerce, and customers to conduct transactions with businesses, called business-to-consumer electronic commerce

functional area information systems

a collection of application programs in a single department or functional area.

database

a collection of related files or tables containing data

network

a connecting system that permits different computers to share resources