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Which of the following are examples of judger statements?

"I am the only one here who knows anything about advertising, so there is no need to hear other opinions." "This is how we will take care of this issue. I do not want to discuss it further."

The AIDA model of mass sales messages is aimed at getting potential customers to think

"I want this product or service."

Which of the following is an example of an effective reflecting statement?

"Is it fair to say that you think this is a reasonable suggestion for your company?"

Which is an effective reflecting statement?

"It sounds as if you feel that the pricing for this project is appropriate."

Because his six principles of influence are powerful and can do harm, Cialdini refers to them as

"weapons of influence."

Which of the following are storage devices?

(a) Optical drive (b) External hard drive (c) Universal serial bus (USB) drive

Commercial site

.com

An extension that indicates a stylesheet file

.css

Educational site

.edu

Government site

.gov

How many people can own a domain name?

Web hosting is usually contracted with monthly fee for ____ year(s) at a time?

A new laptop computer typically comes with ___ of storage.

128 GB to 1 TB

Which two of the following statements are true about Unicode?

16 bit (minimum) encoding standard Capable of representing all of the world's languages

Sometimes called a convertible laptop, a type of laptop that has a removable, or concealed keyboard as well as a touchscreen so that it can be used as a tablet is called a(n) ___

2-in-1

similar to a tablet but comes with a detachable keyboard/touchpad unit

2-in-1 computer

Processors typically have a word size of either ___ or ___.

32 bits; 64 bits

What percentage of survey respondents reported having colleagues who are rude or disrespectful?

39%

Approximately how long should you expect to use the average laptop?

4 years In general, you can plan to use your laptop for approximately 3-5 years. After that you will probably need to upgrade to a newer version that can handle the new software being released.

Select the potential applications/benefits of 5G networks. More than one answer may be selected.

5G networks may eventually allow for autonomous vehicles to safely interact with each other and their environment. 5G connectivity has the potential to create truly connected cities. 5G connectivity will greatly improve what businesses and individuals can do with connected devices.

More cellular antenna arrays with each antenna sending out weaker microwave signals will most likely be a key factor in the creation of___ cellular networks.

Bus width is the amount of data that can be transmitted at a given time. A 64-bit bus can transmit ________ bits of data.

There are many protocols that are used to help streamline the communication of all digital devices. For example, Wi-Fi uses the _____ protocol. This protocol ensures that devices enabled with Wi-Fi can connect to any Wi-Fi network.

802.11

Which of the following are HTML5 tags that are not included with earlier versions of HTML?

Everything a user will see on a web page must be enclosed in this type of tag.

Header tags so the text will be a lot larger than other element text.

Header tags can be used for subtitles.

Tags that open and close the content of the head section.

Tags used to enclose the content that appears in the top bar of the browser

Which three of the following computers will have solid-state storage?

A 2-in-1 computer iPhone XR An Android-based smartphone

Which of the following statements correctly identifies the characteristics of a Uniform Resource Locator (URL)?

A URL is a unique address that identifies any file or resource on the Internet.

Which of the following are true statements about cryptocurrencies? More than one answer may be selected.

A cryptocurrency only exists on a computer. You can create new cryptocurrency using a process called mining.

What are some changes that Microsoft faced in their transition to Office 365?

A few changes that Microsoft had to make in order to transition to Office 365 were being able to improve some of their services and making changes to their product development.

Which two of the following would be used to store a single bit of data?

A hole in a punchcard A transistor

While you might create a website by yourself for free, you will always have some initial expenses, such as the cost of a domain name, and some recurring costs, such as paying for ___.

A host

Which of the following correctly identifies the characteristics of a web browser?

A program you download and install on a computer or other device that allows you to access the World Wide Web

What is an Internet protocol?

A set of rules that governs the format of data sent over the Internet.

Facing an adversary that has overwhelming military strength leads many groups to consider using cyberattacks, such as North Korea's May-June 2017 WannaCry ransomware attack. Which of the following three areas that might be vulnerable to cyberattacks?

A transportation system A water supply An electrical grid

The _____ coding language uses 8 bits to represent a byte of information.

ASCII

Compared to its individual clients, why does Amazon Web Services achieve higher server utilization?

AWS' clients have different demand cycles.

Jake complains that the "primary problem is communication" because Sangeeta has not responded to his many emails over months. Jake's complaint shows that he most lacks what element of cultural intelligence?

Adjust view of time/show patience.

Which is the best description of the relationship between "green computing" and management information systems (MIS)?

Advances in MIS technology will help make "green computing" easier and more widespread.

What is the best way to handle objections, according to Michael Maslansky?

Agree with the objections.

designed to stay on a desk; provides a large monitor but takes up less space than a desktop computer

All-in-one computer

What advice is useful for conducting business across cultures with those who have limited English ability?

Allow those with limited English ability enough time to process their thoughts into English.

Collaboration software is designed to enhance the productivity of teams, groups, and organizations. Select the correct statements about collaboration software.

Allows for the creation of a dedicated workspace where users can add data and workflows. Many of today's collaboration software programs are cloud-based, removing the need to users to have specific software download on a device. Dedicated workspaces are viewable and editable (based on assigned privileges) by users regardless of their physical location

Select the true statements about HTML 5.

Allows for use of less bandwidth. Allows pages to be loaded faster. Supports multimedia on mobile devices.

Which of the following are considered major cloud service providers? More than one answer may be correct.

Amazon Web Services (AWS) offers a broad set of global cloud-based products. Google Cloud offers a suite of modular cloud computing services. Kamatera Performance Cloud offers a range of flexible cloud infrastructure services.

Select what you need in order to visit an Amazon Go store.

Amazon account A smartphone The Amazon Go app

Taryn Southern released an album called I AM AI after having composed and produced the music using artificial intelligence algorithms with a program called ___.

Amper

Which two of the following are correct statements regarding all-in-one computers?

An all-in-one computer is a stationary device with a separate keyboard and mouse. The motherboard is housed behind the monitor. All-in-one computers house every component except the keyboard and mouse inside the same case as the monitor.

Select what's true about images in the body of a web page.

An image tag in the body of a webpage does not have a closing tag. When a web page is stored on a server, if it includes any images, the image files must also be included on the server. Images are not part of a web page.

Allow smartphones to receive an analog sound wave, such as a person's voice, and convert it to a digital signal that can be processed and stored by a computer.

Analog-Digital Converter (ADC)

Which of the following is not part of the boot process?

Any installed anti-virus software checks the system for errors

Lightning connectors and ports are used by which company?

Apple

Lightning connectors were developed by ___.

Apple

One of the largest suppliers of supply chain management and enterprise resource planning software is SAP, based in Walldorf, Germany. SAP stands for Systems,______ , and Products in Data Processing.

Applications

One method of uninstalling an app from a Droid is to click the Setting icon and then navigate to the ___ menu.

Apps and Notifications

You've found that few employees take advantage of free tests and screenings, including cholesterol tests. You don't have any hard numbers, but you estimate at least half of employees haven't had cholesterol tests during the past few years. You also know that many employees are nervous about getting this simple test because they think they don't want to confront the possibility of having high cholesterol. Which of the following statements is most likely to persuade employees to go to the fair and take the test?

Are you scared to do a cholesterol test? Most of us are, but it's certainly in your best interest to know where you stand. At the benefits fair, you can receive free cholesterol tests. Our friendly nurses will discreetly provide the results and, if needed, explain the steps you can take to improve your cholesterol levels.

Machine-learning software is being used to explore databases of existing molecules (and their associated properties) to generate information that can be used to develop new drugs to treat a variety of conditions expeditiously and at lower costs. Firms at the forefront of this new strategy include

Atomwise. Insilico Medicine. Kebotix.

Which of the following is a benefit to utilizing employee scheduling software? More than one answer may be correct

Automatically schedule employees, freeing up management for more important tasks Automatically record and add up the number of hours employees are working

Microsoft joined forces with SpaceX to connect their _____ cloud computing network to Elon Musk's Starlink satellite Internet service.

Azure

Transmits cell phone signals to the cellular system's mobile switching station.

Base Transceiver Station (BTS)

Which of the following three are examples of cryptocurrency?

Bitcoin Ethereum Litecoin

Some companies, such as Oracle and SAP, offer SCM either as a stand-alone system or as a major element of an ERP. This company, previously known as JDA, focuses solely on supply chain management systems.

Blue Yonder

Headquartered in Toronto, ________ has developed a software application that serves as an early warning system for identifying pandemics.

BlueDot

Headquartered in Toronto, _____ has developed a software application that serves as an early warning system for identifying pandemics.

BlueDot Reason: This choice should be selected. BlueDot has developed pandemic detection software.

Due to their strong work ethic, the term workaholic was coined to describe

Boomers.

What country is considered to have a low-trust culture?

Brazil

According to the National Institute of Standards and Technology (NIST) which of the following are characteristics of Cloud computing? More than one answer may be selected.

Broad network access Resource pooling On-demand self-service

Why is the software market so difficult for some companies to enter?

Building and maintaining a software can be very complex because it can be a long process which requires a great team with knowledge and expertise.

A sophisticated SCM can reduce the impact of the phenomenon that often occurs when small variations in consumer demand create amplified demand variations in the supply chain. This phenomenon is referred to as the ___.

Bullwhip Effect

Businesses that rely on Quickbooks may need a decision support system, but this financial management software for small businesses does not provide one. What other resources are easily available?

Business analytics software apps that integrate with QuickBooks are available.

Certain software systems provide decision makers with information that helps them solve complex problems in rapidly changing environments. Which of the following software systems perform this function? More than one answer may be correct.

Business intelligence (BI) software, also known as decision support software (DSS), allows managers to focus on areas of the most immediate importance, or areas over which they can have the most influence.

Select the true statements about Content Delivery Networks (CDN).

CDNs provide more efficient delivery of Internet and Web content because the closer the CDN server is to the user geographically, the faster the content will be delivered. PoPs include various caching servers that assist in delivering content to website visitors within its operational proximity. CDNs are geographically distributed network server groups that work together to deliver web pages and other web content to users.

It is far less expensive to retain an existing customer than it is to acquire a new customer. This is the concept behind the use of which business computer application systems?

CRM

Which business computer application system typically begins by collecting customer information such as email, telephone, and social media data, and then combines this with information regarding the customer's buying habits, so that the management team can better anticipate customer desires?

CRM

A software license usually answers which 3 of the following questions?

Can the program be copied, modified, or redistributed? Where, how, and how often can the program be installed? Can the program's source code be viewed?

What is an example of a learner statement?

Can you clarify your idea for me again? I am not familiar with all of the HR terms you are using.

Which two of the following statements are true about the American Standard Code for Information Interchange (ASCII) encoding standard?

Capable of representing 26 uppercase and lowercase letters used in the English language, numbers, and many different symbols. Can represent a total of 256 characters

Full-stack developer

Capable of working on both the back-end and front-end of the app.

Catherine explains that she did tell the truth and that there was not available funding for employee wage increases. Alissa most likely decoded Catherine's explanation in what way?

Catherine's hiding something

Identifies the location of a cell in a worksheet

Cell Reference

Charlotte and Micah disagree about which new healthcare insurance to adopt for their company. Charlotte wants to choose a cost-effective policy as soon as possible, while Micah wants to ensure that employees do not see a reduction in benefits because of the change. What can you deduce about Charlotte and Micah from this information?

Charlotte has a red MVS; Micah has a blue MVS.

Collectivism refers to a mind-set that prioritizes interdependence more highly than independence, emphasizing group goals over individual goals, and valuing obligation more than choice. Which of the countries referenced in the eLecture has the highest ranking for collectivism?

China

You want your longtime employees to make sure their retirement plans are best suited for their career stages. You think that most employees make wise investment choices when they join the company. However, you find that few employees make adjustments to their retirement plans as they advance in their careers. You are particularly concerned about employees who have worked at the company for more than ten years and haven't updated their retirement packages. Which of the following statements is most likely to persuade longtime employees to attend the presentation about retirement planning?

Choose a retirement package that best matches your career stage. At this presentation, you'll learn how you can make sure you have enough money for as long as you live.

At the beginning of the meeting, Christy is surprised to see JT, the senior vice president. Christy might perceive JT as rude for what reason?

Christy might view his announced attendance at the meeting as a disruption to her ability to manage her team.

What are the four most commonly used web browsers?

Chrome Firefox Edge Safari

Place the following steps in order for the process of uninstalling a program from a Chromebook.

Click the Launcher (circle icon). Right-click the unwanted app. Select Uninstall or Remove from Chrome. Click Remove.

What is the key reason to implement cloud computing into one's personal and/or business data and information processing?

Cloud computing diminishes the need to store files and software on a local drive.

What is the difference between SaaS and Cloud Computing?

Cloud is an infrastructure that is used by servers and computers. SaaS is software applications which users can use by using cloud.

Which statement is true about co-cultures?

Co-culture is a combination of elements from different cultures.

Front-end developers focus on the user-facing aspects of the website or application. 3 major roles for front-end developers include:

Coders SEO consultants Graphic designers

What is a web browser designed to do?

Communicates with your ISP and displays web pages

Which of the following is the best way to accurately interpret nonverbal signals?

Consciously learn to understand nonverbal signals from those with whom you frequently interact.

A colleague asks you for advice on how to understand the audience of his persuasive message. How would you advise this person?

Consider the psychological principles that influence people's decisions.

Reduces expenditures on IT infrastructure and hard disk space

Cost Savings

Most word processing software can be used for which three of the following tasks?

Creating documents Creating very basic Web pages Very simple desktop publishing

Arguably the biggest changes business applications technology has brought to small retailors is the ability to quickly process which 3 of the following?

Credit cards Debit cards Mobile payments (Apple Pay, Google Wallet, etc.)

Select the 3 major elements of a supply chain management system.

Customer relationship management Supplier relationship management Order fulfillment management

This element of the supply chain management system may include payment and demand management, customer service management, and returns management.

Customer relationship management element

Marketing manager Zia needs to know if increasing the firm's social media advertising budget will result in a higher return-on-investment. She uses a decision support system (DDS) to determine how much of a budget increase is needed to achieve a targeted sales increase. Later, if actual sales data do not match the DSS determination, Zia will rely on the system to adjust its recommendations. What does this example demonstrate?

DDS is a form of artificial intelligence.

Which of the following statements best defines the purpose of data analytics?

Data analytics helps increase organizational performance by drawing meaning from large amounts of data.

Select all of the characteristics of that explain how the Internet works.

Data is transferred from one network to another network through hardware called routers. Data on the Internet is usually stored on specialized computers called servers. The connections points in the Internet are called nodes.

Software that provides decision makers with the information necessary to solve problems in complex and rapidly-changing environments is commonly referred to by which 2 of the following?

Decision support system (DSS) software Business intelligence (BI) software

To ensure adequate spacing for safety of flight, and also track changes in aircraft airspeed and altitude, and alert the controller if any deviations occur that require attention, air traffic controllers use ___.

Decision support systems (DSS)

Modern air travel would not be possible without ___ software.

Decision support systems software

Encoding is the process of converting meaning into messages composed of words and nonverbal signals. _________ is the process of interpreting messages from others into meaning

Decoding

One of Google's companies that is investigating AI and Machine Learning is called

DeepMind.

Which of the following could have a traditional (magnetic) hard drive?

Dell desktop computer

Click 3 characteristics of desktop computers.

Desktops allow for relatively easy upgrade and expansion. Desktops use a full OS. Desktops are often used in offices since they do not need to be mobile.

Which two of the following are characteristics of the iOS?

Developed by Apple for Apple mobile products Comes with Siri, FaceTime, Safari, and other Apple apps

Select the true statements about sending information on the Internet.

Devices connect to the Internet or a network using network cables or wireless technologies. Each device connecting to the Internet or a network must have a network interface card (NIC) installed. Modems and routers are connected to the Internet via an Internet Service Provider (ISP).

Which of the following is true about women and societies?

Differences between national cultures are usually bigger than the differences between the men and women in a society.

Which of the following statements are true about the use of English in international business?

Different forms of English are spoken in various English-speaking countries. Many professionals in global companies speak only limited English.

A small computer within your smartphone that analyzes the sounds entering your phone through the analog/digital converter.

Digital Signal Processor (DSP)

The instruction to the browser about the version of HTML that is used.

Doctype

Cloud services security policies vary by Cloud provider, so it's important to research policies before signing a service level agreement (SLA). Some important questions to ask a vendor about Cloud services security include which of the following? More than one answer may be selected.

Does the vendor have any specific security certifications? What type of disaster plans are in place?* Does the vendor go through regular security audits?

Allows IP addresses to be translated in to recognizable words which are much easier to remember than a set of numbers.

Domain Name System (DNS)

Which of the following are components of a URL?

Domain name Path Protocol

Who espoused "Theory X" and "Theory Y"?

Douglas McGregor

A business application that obtains data from sources internal to the firm, as well as external sources, to assist senior corporate executives in gaining a broader view of the competitive landscape are referred to as a(n) ___.

EIS

Business applications supported and coordinated in this platform typically include finance and accounting systems, human resource systems, production systems, logistics (supply chain management, and inventory) systems, customer resource management systems, sales and marketing systems, and many others depending on the type of organization.

ERP

Using advanced modelling software to provide the required decision support system, executive information system (EIS) or business intelligence (BI) system, this application suite seeks to coordinate all aspects of an organization.

ERP

What is the acronym for End-User Licensing Agreement?

EULA

What are the advantages of using personal computers in business? More than one answer may be correct.

Efficiency Flexibility of use Improved team communications

Free website builders are best for which of the following?

End-users who want the bare minimum

Which of the following is generally regarded as the global business language?

English

Worldwide, ______ is the language of business.

English

Which of the following business applications would an enterprise resource planning (ERP) systems software support? More than one answer may be selected.

Enterprise resource planning software supports coordinates almost all of the other software systems a business might use, including logistics, financial and accounting, and customer resource management systems. However, ERP software would not support database file management systems.

Which of the following are examples of cryptocurrencies?

Ethereum Litecoin Bitcoin

Sold in categories such as CAT5e (enhanced) or CAT6, or CAT7 cable is commonly used for connecting devices in a network. These are commonly called _______ cables.

Ethernet

Common methods to connect a LAN to the Internet include which of the following?

Ethernet cables Fiber optic cables Coaxial cables

Which of the following is true about displaying cultural intelligence?

Ethnicity can impact values and attitudes in the workplace.

What strategy helps business communicators avoid sending persuasive messages that manipulate others?

Evaluate messages using the FAIR test.

Software as a Service has many benefits. Which of the following is not one of the benefits of SaaS?

Even though there is a large investment needed for SaaS, it can still be very beneficial to organizations of all sizes.

To ensure that persuasive messages do not harm others, you should employ the ______.

FAIR test

A context management system (CMS) is software that allows people to generate, maintain, and alter website content without requiring specialist technical expertise or coding skills.

Fales (should be content manager)

All new laptop computers come with an optical drive installed.

False

Annalise is a German woman who was just hired by a multinational company. It will be helpful for her to assume that her colleagues in Brazil will conceptualize time the same way she does.

False

Baby Boomers make up the largest part of the workforce today, showing strong loyalty to employers and preferring a professional work environment.

False

Charles tends to be more easily persuaded by people he likes. This demonstrates the principle of reciprocation.

False

Following the rules of etiquette in other cultures makes a person seem indecisive and insincere.

False

Generally, as countries increase their standard of living, they develop more collectivist tendencies.

False

In a business setting, personal computers are most often used by remote workers who travel or do not report to an office

False

Input devices for POS (point-of-sale) stations include monitors, printers, and speakers.

False

Millennials generally prefer to communicate via email or social media than face-to-face.

False

Seok has accepted an entry-level position at a company in South Korea, which has a hierarchical culture. Seok should expect to take part in his company's decision making right away.

False

The only major difference between MacBooks and the Dell laptops is their prices.

False

True or false: Emotional appeals are typically unhelpful and counterproductive because audiences generally rely on reason to make their decisions.

False

Probing questions are intended to create bonds between people.

False Rapport-building questions are intended to create bonds between people. Probing questions are intended to analyze a business problem from every angle to uncover its root causes.

A server is a group of two or more devices/computers that are connected to allow them to exchange information and share resources.

False A group of two or more devices/computers that are connected to allow for the exchange of information and the sharing of resources (such as printers, files, and servers) is called a network, not a server.

Cryptocurrency allows people to share a digital ledger across a network of computers without a central source of control because no single entity has the ability to tamper with the records.

False Cryptocurrency is a digital currency that exists only on computers. Blockchain is what allows people to share a tamper-proof digital ledger across a network of computers. While cryptocurrency transfers are recorded via blockchain, the cryptocurrency itself does not have the same properties as blockchain.

Mass sales messages in the form of emails have high success rates.

False Mass sales messages often appear in the form of mass emails, online ads, or sales letters, and they generally have low success rates.

Most customer relationship management (CRM) systems help businesses to organize three main functions. These functions include marketing, sales, and inventory control.

False The three key functions of CRM systems include marketing, sales, and customer service.

Trello is a collaboration hub that is composed of channels where teams and members of the organization can communicate, thus replacing email and making communication seamless.

False Trello is not a collaboration hub focused on seamless communication without email; it supports collaboration using visual representations of data.

An image located on a browser tab, commonly used for website branding, is called a ___.

Favicon

In this year's fair, you want to emphasize preventative health care. You have found that few employees take advantage of preventative health care options provided by the company. Which of the following statements is most likely to encourage employees to take action?

Feel better in less than 30 days and focus on your long-term wellness. This presentation will show you the many cost-free preventative health care options available to you that make a difference now and in the future.

_____ is one of the most popular free FTP client programs.

Filezilla

While many jobs in IT require significant education and experience, one job that often requires little training is that of a ___.

First-tier help desk service provider

Front-end developer

Focuses on developing the portion of the app that users interact with.

Back-end developer

Focuses on the logic, database interactions, server configuration and other aspects of the app that users do not see.

The amount of space a device takes up on a desk or table is referred to as its _____.

Footprint

A mathematical operation used to perform calculations

Formula

Which three of the following are commonly associated with laptop computers?

Full operating system Mobile Integrated keyboard, monitor, and touchpad

Built-in formulas included in a spreadsheet program

Function

The ________ computer creates images on your computer.

GPU

Members of which generational group were born between 1965 and 1981?

Gen X

Which two groups are the most sensitive to diversity issues in the workplace?

Gen Yers Gen Zers

Which two of the following countries have cultures that are considered to be highly assertive?

Germany the United States

Which of the following are among the eight guiding principles that Forni has recommended for improving civility?

Get to know people around you. Disagree graciously and refrain from arguing. Listen to the voice of empathy.

Amazon is offering a new way to shop for groceries using IoT and machine vision called Amazon _____.

Which two of the following methods will uninstall a program from a Macintosh computer?

Go to the Launchpad, hold the program icon, click on the X. Drag the program icon to the trash, click the Finder, empty the trash.

Which three of the following are common word processing programs?

Google Docs Microsoft Word Pages for Mac

Which three of the following are common spreadsheet application programs?

Google Sheets Microsoft Excel Numbers for Mac

During the meeting, Natalia and Ash text each other to vent about Christy's poor management skills. What is the most fundamental reason this is considered uncivil behavior?

Gossiping, especially during a meeting, is generally unconstructive and dysfunctional.

Front-end developers focus on user-facing aspects of the website or application. An example of a front-end developer would be a(n) ___.

Graphic designer

___ is the standard for video and audio input into televisions today.

HDMI

The acronym for Hypertext Transfer Protocol Secure is _____.

HTTPS

Which person demonstrates high self-management during interpersonal communication?

Haruki controls emotional impulses that are not aligned with work and relationship goals.

As Paul reflects on the interaction, he points out the ways in which both Hasini and Adam can work more productively together. What best summarizes his view of what Hasini should do to improve her working relationship with Adam?

Hasini should recognize Adam's valid concerns about offering more online courses.

Which of the following are business uses of a website?

Hiring employees Selling products Communicating with customers and employees

Ned is going to work for a year in the Netherlands, which he has learned is even more egalitarian than the United States. What should he expect his new company to be like?

His coworkers will respect leaders for their competence, not their position.

Which one of the following is the highest in performance orientation?

Hong Kong

Which of the following questions demonstrate a learner mind-set? (Choose every correct answer.)

How is this program beneficial? How well does this new approach meet our goals?

Select three manufacturers of customer relationship management software.

HubSpot Salesforce Freshsales

Jenica needs to persuade her colleagues to volunteer to help with a company fund-raiser. Which of the following statements would likely achieve the most positive results?

I really appreciate all your hard work, and I need your help to make this fund-raiser a success.

What is an example of a high self-awareness thought?

I should probably ask Lucas for clarification on the critiques he made on my report. I tend to get easily hurt when faced with criticism.

Because it has no motor and is made from cardboard, the _____ is a lower cost and disposable delivery option.

ICARUS

Named for the man in Greek mythology who flew too close to the sun, the ___ drone can deliver urgent medical supplies to remote areas.

ICARUS

The number that is assigned to all information technology devices (routers, modems, etc.) which identifies the device and allows the device the ability to communicate with each other on a computer network, including the Internet is called an Internet ___ adress

Four-decimal notation such as 182.124.7.9. This allows for approximately 4 billion IPv4 addresses.

IPv4

Uses a format such as 2001:0db8:85a3:0000:0000:8a2e:0370:7334 and can accommodate at least 340 undecillion addresses.

IPv6

Select the correct statements about Infrastructure as a Service (IaaS).

IaaS is an instant computing infrastructure composed of processing, data storage, and a variety of other computing resources provided by a cloud vendor. IaaS helps organizations avoid the cost of acquiring and managing their own physical servers and datacenter architecture.

Business applications technology has made which 3 of the following nearly obsolete.

Imprinters ("Knuckle-busters") Credit card verification books. Travelers checks

In interpersonal communication, noise is which two of the following?

In interpersonal communication, noise is which two of the following? Something that interrupts the message being communicated

In the third paragraph, you mentioned the following: "These workshops will be fun and engaging." Which of the following examples results in a more lively and action-oriented message?

In several realistic simulations, you'll rush to help others and make critical decisions in the nick of time.

Select what's true about Cloud computing in today's business environment. More than one answer may be selected.

In the United States, 96% of all organizations use the Cloud in one form or another. 70% of global businesses backup some portion of their data using a Cloud service provider. 93% of small businesses backup some portion of their data using a Cloud provider.

Which statement accurately describes persuasion in the post-trust era?

In the post-trust era, persuasion is becoming increasingly difficult.

You opened the third paragraph in the following way: "The two-hour workshops will include a lot of helpful information." Which of the following examples makes this statement more tangible?

In the two-hour workshop, you will learn how to make your homes and offices more quake-proof, how to communicate when phone lines and cellular services are down, and how to rapidly coordinate relief efforts with teams of volunteers.

Cultures with midrange performance orientation include

India

Two common ways of installing software onto a Macintosh computer include:

Install the software using a CD or DVD (if the Mac has an optical drive) Download the program from the Internet and install the software onto the Macintosh computer.

Creating links that allow the user to go from one page on a website to another page on that website can be complex depending on the number of sub-folders or sub-directories involved. These links are called ___.

Internal

Connect LANs, WANs, and other internets together.

Internets

Which of the following are benefits of living in another culture?

It allows you to immerse yourself in a different way of life. It enables you to observe firsthand how interpersonal communication is conducted.

Select the reasons a person might want a personal website.

It can be accessed by prospective employers when you apply for a job. A professionally developed website makes you stand out from the competition. It gives you control over what information you want to share online.

Collectivism includes which of the following characteristics?

It emphasizes interdependence over independence. It emphasizes obligation over choice. It values group over individual goals.

Collectivism includes which of the following characteristics?

It emphasizes obligation over choice. It values group over individual goals. It emphasizes interdependence over independence.

Which of the following statements are true about cultural intelligence?

It is an assessment of adaptability to working with people from different cultures. It can grow over time with experience and focused work.

Which of the following are characteristics of ethnocentrism?

It is harmful to cross-cultural relationships. It is a belief in the superiority of one's culture.

What are the characteristics of cryptocurrency?

It is not issued by a central bank. It is not backed by any assets. Its value depends largely on the supply and demand for it.

What are two characteristics of cryptocurrency?

It is not portable. It has a fluctuating price.

Which statements about gossip are true? (Choose all that apply.)

It is one of the most common types of incivility. It is damaging in part because it erodes trust.

Practicing another culture's rules of etiquette has which of the following effects?

It leads to a favorable first impression. It demonstrates respect.

Which of the following are advantages of knowing a second language while working in business? (Choose every correct answer.)

It provides cultural insight. It can facilitate communication. It can create goodwill.

Which of the following best explains why it is important to understand your target audience's needs and values?

It puts you in a stronger position to successfully persuade them to accept your ideas.

Which of the following statements are true about business tasks when working with persons from other cultures?

It sometimes requires having patience. It can involve dealing with different conceptions of time. It generally takes longer to comprehend each other.

Which of the following statements about individualism are true?

It values individual over group goals. It rates individual choice higher than obligation. It values independence more than interdependence.

After the meeting, JT meets alone with Christy. He explains that she should avoid meetings that involve "combative attitudes on all sides." What statement is most accurate?

JT is directly encouraging Christy to create more respectful and open communication with her team.

JT insists that Christy introduce him to her team. JT is most likely to consider Christy rude for what reason?

JT likely believes that meeting leaders should introduce meeting participants to new colleagues who haven't been formally introduced.

To create interactivity in your website, a commonly used program is ___.

JavaScript

Amazon's satellite-based broadband solution is called Project _____.

Kuiper

A type of network that connects devices at a single site within a limited geographic range is called a __ area

LAN

Connect a variety of devices at a single site such as an office or retail store.

LAN

When designing a site, you usually begin by designing the splash page. This is also called the home page, or the ___ .

Landing page

designed for those who need a mobile computer but need to enter a large amount of data

Laptop computer

You want employees to know that they can talk to retirement planning specialists. Which of the following statements is most likely persuasive to the most employees?

Learn about your options for retirement income. Talk one-on-one with our expert retirement planners to decide which retirement packages make the most sense for you.

While there are many benefits of Cloud computing, there are also some disadvantages. One of the disadvantages is __. Cloud infrastructure is owned, managed, controlled, and monitored by the Cloud service provider. This means the customer often has little control over Cloud service processes and procedures.

Limited Control

An operating system that is an open source and not owned by a sole company is __.

Linux

Which of the following are the strengths of the Linux OS?

Linux is an open-source software that can be modified by users. Linux OS has solid security features and is less susceptible to viruses. Linux is an operating system that is free to download and use.

Which of the following are true statements about the Linux OS?

Linux is an open-source software. Free for consumers to download and use.

The Imaging Analytics Engine developed by Zebra-Med can be used to uncover which of the following conditions that may be present in CT scans?

Liver disease Brain conditions Lung conditions

How did Karl Marx disagree with John Locke's ideas about the outcomes or products of labor?

Locke believed that people own all the products of their own labor, but Marx believed that ownership could differ for the products of living labor and accumulated labor.

What is true about cultures with low performance orientation?

Low performance orientation is especially problematic in business. ex. Performance orientation (PO) is the extent to which a community encourages and rewards innovation, high standards, and performance improvement. Of all cultural dimensions, societies cherish performance orientation the most, especially in business.

All of the following are common ports that are included with laptop computers except ________.

MIDI ports.

Which two of the following are applications?

MS Excel Instagram

Select the three software systems associated with, or purchased by Intuit to create the suite of products that integrate with QuickBooks.

Mammoth/ThinkHR Innovative Merchant Solutions PayCycle

Why are so many companies switching to Office 365?

Many companies are switching to Office 365 because this application allows their employees to work from anywhere.

Select the true statements about hosts.

Many hosting companies assist customers with the purchase of domain names. Popular web hosting service providers include WordPress and GoDaddy. A business that provides the technologies and services needed for a website or webpage to be viewed on the Internet.

Which of the following statements about visiting persons in another culture are accurate? (Choose every correct answer.)

Meals and banquets provide an opportunity for you to demonstrate knowledge of the other culture's etiquette. Following proper etiquette in another culture is a way you can make a good first impression.

Jose uses Windows 10 on his laptop to run the programs he needs to complete his college assignments. Windows OS is owned and maintained by _____ .

Microsoft

With its Dynamics suite, this company has one of the most powerful ERP products available.

Microsoft

Select 3 manufacturers of ERP software.

Microsoft SAP Epicor

Which of the following are examples of Software as a Service (Saas)? More than one answer may be selected.

Microsoft Office 365 Smartsheet Google apps

Controls all the transmissions between cellular phone towers and their base transceiver stations.

Mobile Switching Station

What's the main advantage for deploying modular applications to the cloud?

Modular applications are easier to change.

You think that health care spending accounts (HCSAs) make sense for about two-thirds of your employees, but only about 10 percent of your employees have them. You'd like your employees to make more informed choices about this option. Which of the following statements is most likely to persuade employees to attend a presentation about this option?

Most employees will save $400 to $500 annually by using HCSA. In this presentation, you'll find out how you can save money by using an HCSA to pay for your portion of medical expenses with pretax dollars.

Which of the following services are often provided by Platform as a Service (PaaS) vendors. More than one answer may be selected.

Multi-language program development Provide mobile software development kits (SDKs) that assist in app development. Hosting of hardware and software

A good way to enhance your site and keep viewers interested is through the use of ___ files.

Multimedia

Which three of the following are common software licenses?

Network Single-User Site

Select what is true about computer networks. More than one answer may be selected.

Networks range in size from small home networks to the Internet, which is the world's largest network A network is a group of two or more devices/computers connected together Computer networks support many different software applications

Which of the following statements about communication technology are true?

New opportunities for people to communicate are regularly created by technology. Communication technology can be a barrier to effective listening. Effective listening can be reduced if a person relies too much on communication technology.

Which of the following statements about nonverbal communication are true?

Nonverbal communication is mostly understood subconsciously and developed instinctively. The meaning of nonverbal communication is less precise than verbal communication.

Which two of the following responses best define the term "resolution" in output devices?

Number of pixels in a display Quality of the image

Which two of the following are true about system software?

One of the most important types of system software is the operating system. System software refers to programs that offer the structure and hardware control necessary to run the computer and its peripheral devices.

In general, what are workplace characteristics that Gen Xers seek?

Open communication A work-life balance Feedback on a regular basis

Who are some of the major suppliers of supply chain management software? More than one answer may be correct.

Oracle sells SCM systems as part of its Oracle Fusion Applications (OFA) suite of business applications. SAP offers a stand-alone SCM application that can be hosted on a corporation's servers, but more often the SCM system is integrated with SAP's enterprise resource planning (ERP) system, and quite often cloud-based. While not as large a software provider as Oracle or SAP, Blue Yonder, previously JDA, specializes in SCM.

Connect devices around an individual. PANs typically involve laptops, tablets, and smartphones.

PAN

The basic types of computer networks include which of the following? More than one answer may be correct.

PAN,LAN,WAN

Which are among Forni's recommendations for improving civility in society and the workplace? (Choose every correct answer.)

Pay attention to small things. Slow down and be present in life. Keep a positive attitude.

What companies compete directly with Square in the consumer-to-consumer value exchange market?

PayPal

Which of the following are general characteristics of hierarchical cultures?

People in power have more privileges than others. People are expected to follow leaders without questioning them.

Which of the following are considered a basic type of computer network? You may select more than one.

Personal area network (PAN) Local area network (LAN) Wide area network (WAN)

What essential point does businessman and writer Andy Kessler make about persuasion?

Persuasion is a process with several stages.

Which of the following elements of cultural intelligence should Judith work on the most?

Possess curiosity and interest in other cultures.

Which of the following are general characteristics of egalitarian cultures?

Power is distributed and split evenly. Differences in status are played down.

What is the main difference between probing questions and solution-oriented questions?

Probing questions seek to uncover root causes, while solution-oriented questions focus on what should be done.

Which of these is a component of a persuasive message?

Provide a rationale.

Which of the following functions are provided by an Internet Service Provider (ISP)? More than one answer may be selected.

Provide access or a gateway to the resources on the Internet Your ISP pays for access to the Internet Provide an Internet Protocol (IP) address

While a full stack developer needs to know a great deal about IT, many jobs require very little IT knowledge or experience. Two of these jobs include:

Quality assurance performer First-tier help desk service providers

Both Oracle and SAP offer financial management systems applications for executives with a primary focus on large corporations. Small businesses often prefer to use ___, which targets smaller firms.

QuickBooks

This company, owned by Intuit, is by far the dominant financial services software for small business in the U.S.

QuickBooks

An electrical company has decided to open a new location in California. While it will be relocating a small percentage of executives to this new location, most employees will need to be hired from the local area. The company uses its human resource information system to sort resumes based on key words used to describe skills, college attended, and number of years' experience. Any resumes that do not fit within these parameters are not scheduled for in-person interviews. What function is this HR management system helping the company perform?

Recruiting

Which three of the following statements are true regarding resolution?

Resolution refers to the sharpness and clarity of an image. The higher a screen's resolution, the more pixels it contains. Resolution refers to the number of pixels in a display device.

What are components of the FAIR test?

Respect Impacts Facts

Arguably the most powerful business intelligence (DSS) software available is Business Objects, offered by Germany-based

SAP

Logisticians can minimize costs by having a view of the cost centers within an entire supply chain through which software system?

SCM

Logistics and inventory aspects of an organization are typically observed through the ___ portion of a firm's executive information system.

SCM

If a hotel restaurant is expecting a sudden influx of customers, which business software system/s would enterprise resource planning (ERP) software coordinate to not only manage the additional guests, but also maximize profits? More than one answer may be correct.

SCM HRM CRM

What is Software as a Service or SaaS and how is it used?

SaaS is a service that allows users to gain access to an application using the Internet.

SaaS is a growing industry and many organizations want to enter the market. Which of the following is not something to consider when trying to enter this market?

Sales representatives are not necessary because SaaS can sell itself.

The layer on top of HTTP that adds security when a user goes to a website is SSL which stands for _____.

Secure Sockets Layer

Which person demonstrates low self-management during interpersonal communication?

Seong frequently vents frustrations without a constructive work purpose.

A type of interface that enables communication between digital devices, allows data transfer, and for devices to be electrically charged is called Universal ____ Bus.

Serial

A back-end developer handles the logic, database interactions, user authentication, and server configuration, etc. of a website or application. Two major roles of back-end developers include:

Server administrators Database administrators

Christy consistently harshly criticizes her project managers, interrupts them, and micromanages them. What is the most basic problem with this approach?

She doesn't recognize and appreciate the contributions of her team members.

Overall, what statement is most true of Judith?

She shows cultural intelligence at some times but not others.

At the end of the conversation, Catherine agrees to draft a new way to award bonuses to the employees. She explains, "What I suggest is that I will draft this; I will get this to your desk so that you can review it and then we can meet on Tuesday and not lose much time. And I will get that to your desk by tomorrow morning." Alissa responds, "OK, that would be fabulous. I really appreciate that, and I hope that it's a little more smooth sailing." After this conversation, what statement is most likely true about Alissa?

She trusts Catherine less.

Examples of Internet of Things (IoT) devices include which of the following? More than one answer may be selected.

Smart TVs Home Security Cameras Smart Speakers

What were some of the challenges that Microsoft faced when they transitioned to Office 365?

Some of the challenges that Microsoft faced when they transitioned to Office 365 were keeping the user accounts secure and the fact that support was taken care of by the providers.

Which of the following statements about lack of attention span in members of an audience are true?

Some people simply do not have a long attention span. Attention span can be improved if a conscious effort is made.

Which of the following is not a presentation software term?

Speaker Image

________ was launched in 2014 by Skype co-founders, Ahti Heinla and Janus Friis. The company's vision is to revolutionize food and package deliveries across the globe. Starship robots can carry items within a 4-mile radius.

Starship

IP address that are permanently assigned.

Static IP address

Even though it competes in the same environment as PayPal, both Elon Musk and Peter Thiel were early investors in ___, a business software company that develops software known to integrate well with existing apps.

Stripe

Which business software company develops software known to integrate well with existing apps, competes in the same environment as PayPal, and had both Elon Musk and Peter Thiel as early investors?

Stripe

Which software company has expanded its credit card payment processing products to also sell point-of-sale (POS) stations?

Stripe

Which two of the following are usually considered the strengths of the macOS platform?

Strong graphics quality and graphical user interface (GUI). Very stable and reliable, few viruses

What is a benefit a student gains by using an LMS?

Student performance is more easily tracked through the gradebook, giving a student a constantly updated view of what their grade will be.

Machine learning is the field of study that gives computers the ability to learn without being explicitly programmed. Which of the following three are categories of machine learning?

Supervised Unsupervised Reinforced

Which three of the following make up the major elements of a supply chain management system?

Supplier relationship management, order fulfillment management, and customer relationship management are the three major elements of a supply chain management system.

A key attribute of this software is its ability to integrate status reports of multiple logistics reporting software products, providing the manager with increased visibility from a single dashboard.

Supply chain management (SCM) apps

A manager wants to accurately predict how many light-up three-wheeled scooters they'll need to meet holiday demand. Which component of supply chain management would the manager be using to determine the appropriate number to produce?

Supply chain planning

What is the correct order of steps to use when uninstalling a program in Windows 8 using the search feature?

Swipe to the right. Click "Search". Type "Control Panel". Under "View By" select large icons.

Which decision support system software (or business intelligence software) is owned by Salesforce?

Tableau

highly mobile device that can be used while standing or even walking

Tablet computer

Which two of the following are used for measuring typical hard drive capacities for personal computers?

Terabytes Gigabytes

Which two of the following statements are correct regarding the CPU?

The CPU is located on the motherboard of the computer. The CPU is integrated into a chip called a microprocessor.

Incivility in the workplace reduces which of the following? (Choose every correct answer.)

The effectiveness of a company's leaders Employee job satisfaction Employee loyalty to the company

Why did Microsoft decide to transition to providing Software as a Service?

The employees of Microsoft believed that the customers of Microsoft would prefer to purchase Microsoft 365 because it can be easily downloaded using the Internet.

What are the two parts of a domain name?

The name and the suffix

From the following list, select all the ideas that Henri Fayol identified as a guiding principle of management.

The organization's interests must take priority over the interests of individuals. Managers can expect subordinates to follow orders and discipline them if needed. Managers must have the power and the right to give orders to subordinates.

What are three places where styles can be defined in a web page?

The page body, the head section, and as an external style sheet

Select the true statements about BlueDot's pandemic detection software.

The software scans over 100,000 worldwide media sources in over 65 different languages to determine outbreaks in real-time. The software uses artificial intelligence to predict pandemics. Serves as an early warning system for identifying pandemics.

What are the key functions of customer relationship management (CRM) systems? More than one answer may be correct.

The three key functions of CRM systems include marketing, sales, and customer service.

What function of a micro-networked POS systems is responsible for increased accuracy of employees when ringing up customer purchases?

The total button which automatically added up the amount owed for items purchased

Which of the following impacts how people are socialized?

The way they talked to other children as children. Conversations held with adults as adults. The societal expectations they learned as children.

Why did Max Weber believe that personal responsibility, ethical behavior, and charity were fundamental to capitalism?

These are the basic principles of Protestantism.

Which of the following are true about 3D crime scene imaging cameras?

These cameras allow law enforcement officers to verify witness testimony or evaluate plausible hypotheses. 3D forensic technology replicates the entire crime scene before it is altered. Using 3D scanning forensic scientists can analyze line of sight, blood spatter, and bullet trajectories.

The three major advantages of using the light-absorbing characteristics of black phosphorus to build computer chips are:

These chips would be more energy efficient. This technology is much faster than existing technologies. These chips would be much smaller than traditional computer chips.

Which of the following are traits of great listeners? (Choose every correct answer.)

They anticipate how a speaker thinks. They give speakers their full attention.

After people experience intense anger, which statements are true? (Choose every correct answer.)

They can help ward off further incidents by practicing self-awareness. They are more vulnerable to being provoked into anger again during the aftermath of the event. They continue to feel a lingering reaction for hours or days afterward.

Which of the following describes a perspective of a traditionalist in the workplace?

They generally prefer management with a command-and-control approach. They are dedicated to their employers. They regard authority with respect.

Individualists will exit friendships and relationships for which of the following reasons?

They lack mutual satisfaction. They are not beneficial. They have become inconvenient.

What statement is generally true regarding internal messages?

They often promote ideas.

Which of the following statements are true of poor questions? (Choose every correct answer.)

They often reflect a judgmental mind-set. They can lead to less listening.

What is a secondary benefit of mass sales messages?

They raise a company's brand awareness.

Which of the following are characteristics of members of a collectivist society?

They see themselves as interdependent. They give up their own ambitions for group goals. They follow group decisions.

Which of the following is a trait of the best business managers?

They understand that it is important to make time for listening.

What is a trait of individualists?

They view themselves as separate from their friends and family.

Look at the following specifications: Storage capacity - 1128 gigabytes Processor speed (base) - 3.2 gigahertz System memory - 16 gigabytes Select three true statements regarding this desktop computer.

This computer has at least 1 terabyte of hard drive space. This computer has 16 GB of RAM. This computer's CPU can process over 3 billion machine cycles per second.

You often find that employees choose a health care plan without carefully considering their options. In fact, sometimes employees realize they are spending too much for health care or that they lack health care options, and they end up blaming you for not informing them sufficiently of their options ahead of time. You want employees to attend the fair and take the time to carefully weigh their options. Which of the following statements is most likely to attract employees to the fair to do so?

This presentation helps you choose which of the five health insurance options works best for your family.

Select the correct reasons why managers use customer relationship management systems.

To customize marketing messaging Improve pricing decisions To target profitable customers

Which of the following statements is the most appropriate call to action?

To join the workshop that best matches your schedule, please RSVP by directly emailing me at [email protected].

What is the key role of a client-server network in business?

To provide personal computer users secured access to shared data.

A project manager needs to assess how much progress her team has made on the project, to provide executives with a weekly update. Which collaboration software program will be most useful for assessing the project's status?

Trello

3D scanners and crime scene imaging reduce the risk of losing valuable evidence and give law enforcement a 3D assessment of a crime scene.

True

A client, also known as a web hosting service provider, is a company that provides the technologies and services required to access a website or webpage on the Internet.

True

A computer platform is commonly referred to as an operating system or OS.

True

A connector is a specialized end of a cord, plug, or expansion card that connects to a port.

True

Enterprise resource planning (ERP) software is a business application that integrates the management of almost all aspects of an organization.

True

Gen Yers and Gen Zers are among the most sensitive to issues of diversity in the workplace.

True

Graphics are usually created by a separate processor within a computer known as the GPU (Graphics Processing Unit).

True

Identifying logistical problems is an important function of data analytics.

True

Organizations in present-oriented societies are less likely to develop clear long-term strategies and business plans.

True

Platform as a service is a cloud-based computing model where cloud service providers host the hardware and software needed for development on their own infrastructure, removing the need for developers to install this on their own devices.

True

SAP (software) stands for Systems, Applications, and Products in Data Processing.

True

Screen size is an important consideration when buying a new computer.

True

Spreadsheet programs are used to format spreadsheets and display numbers and text in cells.

True

The platform or operating system of a computer controls all of the functions of a computer.

True

The purpose of an HDMI connector is to transmit high-definition audio and video signals.

True

True or false: A study of hundreds of companies in North America found that up to about one-half of employees experience incivility at work every week.

True

True or false: An aspect of empathy toward colleagues is wanting to help them grow in their career objectives.

True

True or false: Future orientation can be defined as a readiness to forego current desires in order to achieve future goals and desires.

True

True or false: The cultural dimension of gender egalitarianism refers to how a society views the division of male and female roles.

True

Unicode is a common encoding standard that is capable of representing all of the world's languages.

True

Windows OS is the most widely used platform in laptop and desktop computers?

True

Bennett is not afraid to take risks; he makes decisions quickly and with enthusiasm. According to Gary Williams and Robert Miller, Bennett is most likely a charismatic decision-maker.

True Charismatics tend to get excited when they hear new ideas. They are less fearful of risk and most likely to act quickly.

True or false: Business professionals who are culturally intelligent believe other cultures can possess different yet valid approaches to business-management practices.

True ex. Reason: The culturally intelligent recognize that other cultures can have legitimate and valid views on and approaches to business and workplace practices and relationships.

This type of connector is the most common type of connection to a Windows computer for peripherals (printers, monitors, storage devices etc.).

USB

This type of connector is the most common type of connection to a computer for peripherals (printers, monitors, storage devices, etc.).

USB

allows for data transfer between devices and for devices to be electrically charged

USB

Web 3.0 is the next evolution in the development of the World Wide Web and is built to support a variety of applications and services including: (More than one answer may be selected.)

Ubiquitous computing IoT Saas

________ refers to how cultures socialize members to feel in novel, surprising, or extraordinary situations.

Uncertainty avoidance

When establishing trust and credibility in cross-cultural business relationships, which of the following guidelines are key to success?

Understand that it can take more time to establish your credibility when working across cultures. Establishing trust should be a goal from the beginning of the relationship. Be attentive to how credibility is earned in other cultures.

Many computers today use _____, which is a coding scheme using at least 16 bits to represent a character.

Unicode

Today, many computers use ________, a coding scheme that uses at least 16 bits to represent a character.

Unicode

The acronym URL stands for?

Uniform Resource Locator

Select what's true regarding uninstalling software.

Uninstalling system software is not recommended. Be cautious when uninstalling software from the OS manufacturer. Be cautious when uninstalling software from the computer manufacturer.

Select all of the correct statements about Transmission Control Protocol/Internet Protocol.

Used as a private network communications protocol for private networks including intranets and extranets Covers how software applications communicate across networks and how data packets are assembled and reassembled once they reach their destination A suite of communication protocols (standards/rules/guidelines) used to connect devices to the Internet

Which statement accurately describes the use of you-voice in persuasive messages?

Using the you-voice forces you to personalize the message for your readers.

Select 3 characteristics of a tablet computer.

Usually has a mobile operating system Is highly mobile Has as a touchscreen

Virtual Private Networks (VPNs) are commonly used by organizations to securely send communications. Select the correct statements about VPNs.

VPN software authenticates the users and establishes a secure connection. A VPN creates a secure connection between two computers. Used by organizations whose employees need access to a company network remotely.

Which of the following are types of metadata?

Viewpoint Keywords Descriptions

Connect a variety of devices between two or more geographic locations.

WAN

Which of the following is an example of a logical appeal from a credit union for choosing it over a local bank?

We have more financial options.

Which of the following are correct statements about web services? More than one answer may be selected.

Web services allow for the exchange of information between two systems and are not tied to any one operating system or programming language. Web services are a set of software technologies that are able to exchange information with each other using standardized web communication protocols and languages. Web services can be used to create apps that link different systems of different organizations and to build open-standard based web applications.

Which are important considerations when purchasing a new computer?

What is its price? How much RAM comes with it? Does the device have USB ports?

Which of the following are examples of the type of question that a highly self-aware communicator might ask?

What strategy can I follow to stay focused when I begin to feel impatient in a presentation? With which type of audience do I feel the most impatience?

Why is FTP used by web developers for transferring files instead of viewing files?

While it may lack some security features, FTP is very fast and used to transferring many large files.

Which of the following questions display a judger mind-set? (Choose every correct answer.)

Who caused this disaster? Does anyone care about this?

You know that the subject line is the first thing that the 3,500 employees at your company will see when you send this message. You're worried the current subject line won't garner much attention from the employees. As a result, you've written down the following options. Which of these options employs the principle of appreciation for others' views?

Why a 2-Hour Earthquake Preparedness Workshop is Worth Your Time

Which of the following is a strength of the Windows OS?

Wide availability of software options.

You are writing a blog post about dental insurance. Only 5 percent of your employees have signed up for dental insurance. You estimate that at least 40 percent of your employees would save money by getting dental insurance, most noticeably those employees who have children in their homes. Which of the following statements is best?

Will you save money with dental insurance? In some cases, yes. In some cases, no. We estimate that the average family of four will save nearly $550 per year by enrolling in dental insurance, so please join us for this short 15-minute presentation to find out if dental insurance will pay off for you.

A collection of related worksheets

Workbook

Which of the following is an example of a positive emotional appeal for joining a local walkathon to raise funds to fight breast cancer?

You can help make a difference for women here in our community.

For which of the following two reasons, you might purchase a tablet computer rather than a laptop?

You need a highly mobile computer that works well for reading e-books or Netflix You need a computer that you can use while walking

Which of the following statements about persuading through shared purpose and shared values are true? (Choose every correct answer.)

You should not use these types of appeals too often. Professionals often respond favorably when someone appeals to their shared purpose and shared values.

Which of the following are guidelines for developing your sight-reading abilities?

You should sight-read in clusters rather than in isolation. You should consciously practice every day.

Which of the following is typically the most important factor in gaining your colleagues' support when you appeal to shared purpose and shared values?

Your credibility

What is the second step that occurs when placing a call on a cellular network?

Your voice is converted by your phone to an electrical signal that is transmitted via radio waves to the nearest cell tower.

Software that uses artificial intelligence to analyze millions of clinical and imaging records to create high-performance algorithms that automatically detect conditions is being developed by _____.

Zebra-Med Reason: This choice should be selected. Zebra-Med is offering radiologists with its new AI offering which helps health providers manage an ever-increasing workload without compromising quality.

What do most effective sales messages contain?

a central sales theme

Which elements are most likely to make a message more persuasive to supervisors? (Choose every correct answer.)

a confident tone a tangible problem

When installing a new printer on your home computer network, you will usually have to go to the printer manufacturer's website to download software called ___ .

a driver

All outgoing messages are encoded and all incoming messages are decoded through

a filter of lifetime experiences

Right away, it's apparent Alissa views this conversation as very important. Her parents were union workers. Growing up, many of her neighbors were laid off by large corporations that sent the jobs overseas. With a determination to increase justice, she focused on political science and public policy during her university studies. In the interpersonal communication process, these experiences are best interpreted as

a filter of lifetime experiences.

Because it is a Google product, downloading an app from the Play Store might require ___ .

a gmail account

What marketplace niche did Square identify and target?

a need for a mobile credit card payment solution that did not require immovable hardware

Which of the following are elements of a persuasive message that are included in the body of the message?

a rationale a need a solution

Stereotypes can be productive for those working across cultures when they are which of the following? (Choose every correct answer.)

a starting point mostly positive flexible

Plug and Play

a technology that enables the OS to detect and configure peripherals without downloading software or drivers

Which type of system is defined as one that helps make the sales process itself more efficient?

a transaction processing system

Who would likely be the best person to read your persuasive messages and give you feedback?

a trusted colleague who does not entirely share your enthusiasm for your ideas

How much network capacity should businesses typically maintain?

about twice peak demand

What does an understanding of the eight cultural dimensions allow a person to get a good sense of? (Choose every correct answer.)

acceptable behaviors basic motivations gender norms

What services does Quickbooks provide to its customers? More than one answer may be correct.

accounting services, payroll management, human resources services credit card processing, merchant aggregator services

As a good communicator, what is a major goal of listening and asking the right questions?

accurately understanding others' views

Learning platforms that use algorithms to adjust the content that each student sees in order to maximize learning efficiency is called ___ learning.

adaptive

Learning platforms that use algorithms to adjust the content that each student sees in order to maximize learning efficiency is called ________ learning.

adaptive

Because the technology allows a robot arm to act more like a human's with regard to spatial recognition and safety awareness, while maintaining all of the advantages of a traditional industrial robot, ___ can make robots much more flexible and safer.

adaptive robotics

Which strategy can help successfully build a cross-cultural work relationship?

adopt a learner mind-set

If a marketing manager wishes to know if increasing the advertising budget on social media will result in a higher return-on-investment, a decision support system could determine how much of an increase would result in the desired sales increase. If the actual sales data deviated from the DSS determination, the DSS would adjust accordingly when making future recommendations. This is a simple example that illustrates how a DSS is a form of ___.

Devices that integrate the computer case (chassis) and system components into the monitor, but have an external keyboard and mouse are called ___ computers

all-in-one

If you want a non-mobile computer without the relatively large footprint of a desktop, consider purchasing a(n) ___ computer.

all-in-one

HDMI

allows for the transmission of high-definition audio and video signals

Raul's supervisor likes that he states his views directly and charismatically, is great at networking at large events, and is always a driving voice at meetings. It is likely that Raul is

an extrovert

Which type of statement requires reading "between the lines" to grasp the entire meaning, since the underlying meaning is not stated?

an implicit statement

An enterprise resource planning (ERP) system is

an integrated MIS system for agility and a competitive edge.

If a company wants to create a secure computer network that can be accessed and used solely by its employees, it should create

an intranet.

Taneika enjoys spending time with others, but then needs alone time afterwards to recharge. She feels ready to attack her day when she gets to spend the evening doing quiet activities like reading and journaling. Taneika is most likely

an introvert.

To develop a co-culture successfully in a cross-cultural business relationship, ______ mind-set is important.

an open

Most refer to a software application on a mobile device, such as an iPhone, as a(n)

app

The group of applications that require network communication and are used by people to facilitate communication. These include email and messaging applications

application

You also redrafted the second paragraph in the following way: "You may attend any one of five workshops (M, 8 a.m to 10 a.m.; T, 11 a.m. to 1 p.m.; W, 8 a.m to 10 a.m., W, 11 a.m. to 1 p.m.; Th, 1 p.m. to 3 p.m.). Please come with an empty stomach—a breakfast buffet or a lunch box will be provided. The company will donate $100 to Red Cross for your attendance at any one of the workshops. You will receive a disaster training certificate for your participation in the workshop, which allows you to step forward and volunteer at a local community center in the event of an emergency." In this re-drafted passage, you have applied all of the following principles except what?

applying the personal touch

One method of uninstalling an app from an Android device is to first tap the Settings Icon and then open the ______ & notifications menu.

apps

It is important to ask colleagues to review persuasive messages because persuasive messages

are directed to people who resist your ideas, products, or services.

The model of a decision support system (DSS), or business intelligence (BI) system, typically adapts its processes based on the degree of accuracy of each prior decision. This type of processing can be called

artificial intelligence (AI).

Janet starts the conversation by stating, "Let's cut to the chase here. I've hired each of you for your professionalism and expertise, and this project is way behind." What cultural dimension is most at play here?

assertiveness

The level of directness in speech varies greatly across cultures, and this can lead to miscommunication, misinterpretation of motivations, and hard feelings. The cultural dimension of _________ deals with the level of confrontation and directness that is considered appropriate and productive.

assertiveness

When Judith Carey asked Bo Chen about his views of the one-child policy, he stated, "China and America must solve their problems in their own ways." Which of the following cultural dimensions can best explain this situation?

assertiveness

In May 2017 the WannaCry ransomware attack struck British hospitals particularly hard. This was a type of cyberattack and shows how a nation with less military strength can level the field using technology. This is an example of ___ warfare.

asymmetric

Using cyberattacks, such as the May 2017 WannaCry ransomware attack which struck British hospitals particularly hard, is an example of how a nation with less military strength can level the field using technology. This is an example of ________ warfare.

asymmetric

HTML elements also have _____ that influence how the material is displayed.

attributes

The AIM planning process for persuasive messages involves analyzing your ______ and creating a ______ that will reduce a person's tendency to resist what you are saying.

audience; message

You are developing a series of short videos for your website. In the videos, you interview local nutritionists and trainers about improving their health. On which principle of persuasion are you primarily relying?

authority

Which of the following are among Robert Cialdini's six methods of influence?

authority social proof consistency

Sasha prefers clarity, logic, precision, efficiency, and organization when she works. She dislikes when others don't take issues seriously. Sasha most likely has which motivational value system?

autonomizing

A person's motivational value system (MVS) is a blend of the three primary motives of nurturing, directing, and

autonomizing.

Givers should address which potential barriers to their performance resulting from empathy? (Choose every correct answer.)

availability timidity emotional concern for others

Adam defends his policy about test dates and then says, "I'm sorry you and your people don't like it." Which principle of cultural intelligence does he most violate?

avoiding inappropriate stereotypes

When Adam says, "I know you international types like to stick together," which principle of cultural intelligence does he most violate?

avoiding inappropriate stereotypes

Which speech pattern is more common among women than men?

avoiding verbal opposition ex. A variety of speech patterns are more common among women than men. They include: sharing credit, giving feedback, avoiding verbal opposition, offering compliments, speaking less, and being indirect to subordinates.

Database administrators (also called DBAs) make sure that data analysts and other users can easily work with the database to find the information they need. When developing an app or a website, DBAs would be considered ___ end developers

back

What is a feature of a culture with high future orientation?

being imaginative about the future ex. Future orientation (FO) involves the degree to which cultures are willing to sacrifice current wants to achieve future needs. Cultures with high future orientation are imaginative about the future.

A gigabyte equals approximately one ________ bytes.

billion

Represented by either a 0 or 1, a ____ is the smallest unit of data a computer can process.

bit

A hole in a punchcard, a transistor on a circuit board, or the reflective element on a digital versatile disc (DVD) each represents the smallest unit of data storage called a ___.

bit.

Allowing people to share a digital ledger across a network of computers, ___ uses computer code to create concatenated (linked together) blocks of transactions.

blockchain

Allowing people to share a digital ledger across a network of computers, ________ uses computer code to create concatenated (linked together) blocks of transactions.

blockchain

Serving as the technology behind cryptocurrencies such as Bitcoin ___ provides a level playing field for all users.

blockchain

The loading of an operating system into the main memory of a device is called the _____ process.

boot, bootloading, or booting

Your computer is the client when you type a URL into your browser. A request is sent to a server by your _____.

browser

a channel over which information flows inside a computer

bus

the amount of data that can be transmitted over a channel at a given time

bus width

Data flows between different parts of the computer via _____ .

buses

How did Square test its new credit card reader?

by sending a free unit to a group of pilot testers

Eight bits combined together equal one .

byte

Memory and _____________ hold data used by processors

caches, disk cache, or cache

Persuasive messages should conclude with a(n)

call to action.

MIDI

capable of carrying digital music signals and are common in today's music scene

Hard drive is the amount of storage you have available to save data and information.

capacity, space, or size

A(n) __________ is used to describe how HTML elements are displayed on a screen.

cascading style sheet

Saloonkeeper James Ritty named his 1879 invention "Ritty's Incorruptible Cashier". This became known as the ___, the most common transaction processing system for 100 years.

cash register

Most sales messages contain a(n) ________; one of the most common is price.

central sales theme

Alissa challenges Catherine's credibility mostly in what regard?

character

Which of the following are qualities that can be expressed to establish credibility in cross-cultural work relationships?

character competence kindness

Most readers will respond to persuasive writing that emphasizes ______ instead of ______.

choice; intent

Of the following computers, which one is probably least expensive?

chromebook

In order to use FTP, the user must have an FTP __________ program.

client

When you enter a URL into a browser, your computer is the ____.

client

A computing model where processing, storage, software, applications, and a variety of services are provided over a network, mainly access via the Internet is called _ computing

cloud

Working with others by using Internet-accessible services such as Software As a Service (SAAS) and shared data storage sites is called___collaboration.

cloud

Offers a broad set of global Cloud-based products including compute, storage, databases, analytics, networking, mobile, developer tools, management tools, IoT, security, and enterprise solutions. matches Choice, Amazon Web Services (AWS) Amazon Web Services (AWS) Offers a suite of modular Cloud computing services including data storage, data analytics, computing, and machine learning. Google also offers serverless computing, IaaS, and PaaS. matches Choice, Google Cloud Google Cloud Offers a range of flexible Cloud infrastructure services including Cloud servers, cloud block storage, private cloud network, cloud firewall, and fully managed Cloud. matches Choice, Kamatera Performance Cloud Kamatera Performance Cloud Offers cloud solutions for Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). matches Choice, Salesforce Salesforce

cloud providers

Amazon, Kamatera, Salesforce, and Google are all examples of

cloud service providers.

Cloud services are subject to planned and unplanned downtime. Downtime can occur because of maintenance, system/mechanical failure, natural disasters, and outside intrusions/attacks. matches Choice, Downtime Downtime Cloud service providers do their best to implement the best security measures they can. These security measures often align with security and governmental standards. matches Choice, Security Security Cloud infrastructure is owned, managed, controlled, and monitored by the Cloud service provider. This means the customer often has little control over cloud service processes and procedures. matches Choice, Limited Control Limited Control Also known as vendor lock-in, vendor agreements make switching between cloud services somewhat difficult. A vendor agreement is a signed contract with the Cloud service provider for their services. matches Choice, Vendor Agreements Vendor Agreements

cloudss

Enables organizations to communicate and share data/information more efficiently. Collaboration is facilitated because multiple users can share and work on files at the same time.

collaboration

Generally speaking, which of the following are qualities women often show in their thinking and communication?

collaboration relationship orientation interconnectedness

A co-culture is formed when people working across cultures develop which of the following?

collaboration routines communication systems

Persuasion involves ______ a person whose opinion or understanding about something is different from yours.

communicating with

High-humane orientation cultures value

compassion and concern.

Effective persuaders provide ______ reasons for action.

compelling and simple

Developing strong ideas that could benefit your audience will make you seem more

competent.

A digital device that accepts input, processes and stores the input, and provides output is a ____.

computer

You might think that web pages are created on the Internet. However, this is not the case. Web pages are created on the developer's _____. The developer tests their files by looking at them through a browser to ensure how an end-user will see the page.

computer

A digital device that accepts input, processes data into information, stores data, and provides output is a

computer or laptop

Gen Xers are generally said to display which characteristics?

confidence self-reliance

A writer's ______ prompts the reader to ______ the message.

confidence; gain confidence in

A persuasive message should have a Blank______ tone but avoid Blank______.

confident and positive; exaggeration and hype

On a cable, the connector is the end that connects to a port.

connector

The principle of persuasion based on the idea that people typically stay with something once they have committed to it is known as ______.

consistency

Which principle is in play when an employee works overtime to finish a project because she promised the team they would make the deadline?

consistency

A study showed that after people bet on race horses, they felt more sure that those horses would win. This is an example of the principle of persuasion known as

consistency.

Choose the features of a traditional hard drive.

contains platterscontains platters Correct contains read/write headscontains read/write heads Correct stores data magnetically

Instead of the term "quality assurance", some companies use the term "quality __"

control

The system management tool in the Windows operating system is referred to as the ___ .

control panel or Windows Settings

What fundamental concern initially led Intuit to adopt Amazon Web Services?

costs of idle hardware

In the past, business communicators most often used ______ to show that their own products were better than those of the competition.

counterpoints

Leading questions, disguised statements and cross-examination questions are all examples of

counterproductive questions.

When a person writes a persuasive business message, ______ is particularly important.

credibility

Because people tend to balk at embracing persuasive messages, one of your most important endeavors is to establish

credibility.

Which situation is an example of disrespecting the dignity and worth of others?

criticizing a subordinate in front of others

Which of the following are poor types of questions? (Choose every correct answer.)

cross-examination questions leading questions statements disguised as questions

Bitcoin, Ethereum, and LiteCoin all use blockchain algorithms to control quantity and verify the validity of transactions. They are referred to as

cryptocurrency

Bitcoin, Etherium, and LiteCoin all use blockchain algorithms to control quantity and verify the validity of transactions. They are referred to as ___.

cryptocurrency

Most CRM helps businesses to organize three main functions. These functions include marketing, sales, and --- service.

customer

The element of the supply chain management system that may include payment and demand management, customer service management, and returns management is

customer relationship management element.

Three functions of CRM include marketing, sales and

customer service.

Providing visibility means that the user interface of any SCM remains a critical component. Typically, a user interface comes in the form of a - that calls attention to deviations from an established norm.

dashboard

Since any value that comes from the significant investment in an ERP is only visible through this tool, the ___ is a critical element of any ERP.

dashboard

Handles the physical parts of sending and receiving data. Data can be sent via wireless networks, Ethernet cable, network interface cards (NIC), etc.

datalink

A person listens to someone speak, then tries to interpret what the speaker meant by those words. This process is called

decoding

It is important to behave with civility in the workplace because it

demonstrates good character. indicates concern for others. sometimes calms a volatile situation.

A personal computer with a separate system unit (chassis or tower) and a relatively large footprint is called a ___ .

desktop

Devices with a separate system unit and relatively large footprint are called ________ computers.

desktop

The eLecture advised that there are several ways for students to acquire cross-cultural experiences. Which strategy is recommended?

develop friendships with international students

How is the screen size of a laptop computer measured?

diagonally from left corner to right corner

What is a major challenge related to working across generations?

different ways of working

Most business writing (in contrast to persuasive messages) is

direct and explicit.

By making customers believe that what you are selling is exactly what they want or need, your message will speak ______ to them.

directly

In terms of culture, assertiveness focuses on the level of appropriate

directness.

Makes data backup and recovery easier because critical data are stored offsite and in multiple locations.

disaster recovery

A Cascading Style Sheet (or a CSS) is used to describe how HTML elements are _____ on a screen, on paper, or in other media.

displayed

Persuasion implies that you are communicating with someone who

does not think or feel the same way as you do.

When you purchase a peripheral, such as a printer to go with your home computer, you will usually have to download important software from the printer's manufacturer in order to ensure that the printer software works well with your computer's operating system. This important software is called a

driver

At the time cash registers were invented, "ringing up" a customer meant

each time the cash drawer was opened, the register rang, alerting a shop owner to register activity.

Judith's interpreter, Mei, encouraged her to give a toast to Bo Chen. Which of the following cultural dimensions can best explain this situation?

egalitarianism and hierarchy

When Bo Chen referred to Judith Carey as "Ms. Carey," Judith responded by referring to him as "Bo." Which of the following cultural dimensions can best explain this situation?

egalitarianism and hierarchy

Circling or otherwise highlighting items of interest and notating or requesting additional information or explanation provides senior executives with the ability to efficiently communicate throughout the executive's area of responsibility. This is a key element of which business application?

eis

Memory, such as RAM or cache, is __ and has no moving parts.

electronic (solid state)

RAM is ________ and has no moving parts.

electronic (solid state)

All of the following strategies are examples of personalizing the message except what?

emailing the message to all employees, posting it on the corporate intranet, and including it in the monthly newsletter

The computer that can be found inside a digital watch (not an iWatch) is referred to as a(n) ___ computer. It has a real-time operating system.

embedded

Most people justify their business decisions based on the soundness of ideas, not feelings. Savvy business communicators, however, understand the importance of injecting ________ into their persuasive messages.

emotion

Eric had a particularly rough day at work in which he arrived late due to traffic, spilled coffee on himself, and received a negative review from his supervisor. In a meeting later in the day, Eric felt tired and impatient. When asked what he thought of his colleague's new idea, he rashly replied, "I think it's terrible and a waste of our time!" What did Eric just experience?

emotional hijacking

In interpersonal communication, what does the term EQ mean?

emotional quotient

After Luke tries to understand Wang-Li's family situation, Wang-Li shares concerns about his ability to complete his work responsibilities. Then, Luke asks questions and listens carefully to further understand Wang-Li's worries about the work. Luke learns that Wang-Li is especially worried because his family has invested so much into his career success. Which element of EQ is most displayed in this case?

empathy

At work, Wang-Li approaches both Fran and Luke about his family's situation. Fran multitasks while talking to Wang-Li, while Luke immediately puts aside what he is doing to talk to Wang-Li. Fran fails to pay attention to Wang-Li's nonverbal communication, while Luke immediately pays attention to Wang-Li and asks a variety of questions. Which element of EQ relies most on paying attention to nonverbal communication and listening?

empathy

Understanding and relating to the needs of others is called

empathy.

What qualities in a persuasive message are most likely to elicit a positive response? (Choose every correct answer.)

emphasis on choice simple language you-orientation

An HTML tag that has no closing tag is known as a(n) ____.

empty tag

Which of the following are principles for managing business relationships effectively? (Choose every correct answer.)

ensuring civility in the workplace adapting communication to others' preferred styles

To provide senior management with visibility of nearly all aspects of an organization's operations many firms integrate their SCM apps with their ___.

enterprise resource planning system

Creating efficiencies by ensuring that nearly all aspects of the firm's operations coordinate with each other is why many corporations integrate a SCM system with their ___ system.

erp

Since the audience is often resistant to your message, one of the key tasks in developing persuasive messages is to

establish credibility.

Once Adam learned Hasini would join the Thursday Night Happy Hours, he invited her to join the next one. What aspect of cultural intelligence does this most exhibit?

establishing trust and show empathy across cultures

In cultures with high gender egalitarianism, professional jobs and leadership roles are available

evenly to men and women.

Interpersonal communication includes which of the following? (Choose every correct answer.)

exchanging mutual messages messages sent between two or more people negotiating the meaning of messages

Williams and Miller classified five basic approaches to decision-making: charismatics, thinkers, skeptics, followers, and controllers. What group did they study?

executives

Which type of writing is characterized by statements that provide full and unambiguous meaning?

explicit writing

Links on websites that take the user away from the site and back onto the Internet are called___ links

external

Have you ever misplaced your purse or wallet? This may be a thing of the past since some companies are developing personal identification purchasing capability using ___ software.

facial recognition

Who has not suffered the embarrassment of a misplaced debit card? Some companies allow consumers in China to make purchases without cards or cash. The system uses:

facial recognition

Qualities measured by humane orientation include which of the following?

fairness generosity

After the marketing team gave a presentation, their manager, Mauris, asked in frustration, "What were you thinking?" In this context, Mauris's question shows a learner mind-set.

false

During a conversation with his supervisor, Andy paraphrases something that he heard her say. This is an example of a judger statement.

false

Exaggeration is acceptable in persuasive messages.

false

Businesses have found that though their reliance on internal IT infrastructure has increased, while their costs are reduced when using the cloud.

false Businesses, large and small, decrease reliance on their IT infrastructures and also reduce costs by taking advantage of cloud technologies.

Compared to you-voice, I-voice is more effective at letting customers and clients know that you have considered their interests.

false Generally, you-voice is more effective in external persuasive messages to customers and clients because it emphasizes the benefits they receive from your products and services.

Persuasion implies that you are communicating with someone who thinks the same way as you do.

false Persuasion implies that you are communicating with someone who does not think or feel the same way as you do. Persuasion involves influencing others to see the merits of your ideas and act on your requests.

mages aren't usually pictures found on a website. A _____ is a little graphic that appears in the top left corner of a website's browser tab.

favicon

A protocol commonly used to transfer large files from one server to another on the Internet is the ___.

file transfer protocol (FTP)

Every web page on the Internet is a _____.

file with a unique URL

The tools necessary to adequately hedge against significant market fluctuations is provided by - management software

financial

Which of the following are effective strategies for overcoming generational differences in the workplace?

finding common ground between generations respecting each person as an individual

a type of Thunderbolt port, commonly found on older Apple computers

fire wire

In business, workplaces often feature up to five distinct generations because

flat structures that feature teams are more common. changes in technology have broadened access to businesspeople. people are putting off their retirements.

Allows for the access of data, files, and programs when you are off-site or at home via web-enabled devices.

flexibility

Which of the following is a strength of the Linux platform?

free to download and use

Which of the following are acts of incivility in the workplace?

frequently interrupting others gossiping and talking behind a person's back ridiculing a person's political or religious beliefs

A series of questions that attempt to deconstruct a business issue by moving from general to specific are known as ________ questions. Multiple Choice

funnel

The first task of most persuasive messages is to

gain attention.

Working across generations has many benefits, including

gaining new business knowledge and insights.

The second stage of the AIM planning process involves

gathering information.

What is one of the best ways of maintaining the habit of communicating respectfully?

getting to know the people around you

equals one billion cycles (instructions) per second

gigahertz

One method of uninstalling a program from a Macintosh computer is to first ___ .

go to the Launchpad

A Gmail login is required to download apps from the Play Store. This is because Gmail and Chrome are owned by

google

Magenta, currently in development, uses artificial intelligence algorithms to create music through inputs such as stories, colors, and feelings. Magenta is being developed by programmers at ___.

google

The depiction of image data on a display or output device is called

graphics

The output of visual images created by a computer is known as ____.

graphics

Which motivational value system is most often guided by concerns about whether business activities have been thought out carefully and the right processes have been put into place to accomplish things?

green MVS

According to the eLecture, effective external messages avoid ________ and negative terms.

guilt-trips

The physical parts of a computer such as the system unit (like the tower unit shown) or a monitor are referred to as computer

hardware

Which of the following terms refers to the physical parts of a computer system?

hardware

The name "Blockchain" refers to how data are stored using this technology. Blockchain stores transaction data in blocks. Each block in the blockchain contains a _____ that is a digital fingerprint or unique identifier that helps to create secure transactions.

hash

Which of the following phrases that might be spoken to a consumer contain positive wording? (Choose every correct answer.)

have enough money as long as you live maintain your lifestyle

Which of the following statements are true about Nanorobots?

have the capacity to carry medication or miniature tools used to constantly monitor our bodies for maladies and other symptoms can build and manipulate things precisely where components are at a scale of a nanometer

Because persuasive messages are sent to people who may resist your ideas, merchandise, or services, it is important to

have your co-workers read the messages and provide feedback before you send them to consumers.

equals one cycle (instruction) per second

hertz

Janet is a supervisor to both Sangeeta and Jake. In this situation, Janet is also acting as an intermediary to bridge differences between Sangeeta and Jake. This approach may be particularly effective in Indian culture due to what cultural dimension?

hierarchy

Of the following cultural traits, nearly all cultures value ______ the least.

hierarchy

Overall, this case confirms that Chinese business culture is generally considered what combination of individualism and egalitarianism?

high collectivism and low egalitarianism

Comprehension of the differences and similarities of various cultures is a sign of ______ intelligence.

high cultural

When Alissa tells Catherine, "I don't understand why you wouldn't tell me the truth," Catherine is in danger of emotional hijacking. Assume that Catherine thinks to herself, "I shouldn't get upset. Alissa is trying to represent the employees and is not making this a personal vendetta against me. I'm going to stick to a discussion of the issues rather than taking offense." Then she proceeds to give an answer. This thought process shows she is exhibiting what?

high self-management thoughts

Performance orientation emphasizes the importance of which of the following?

high standards innovation

Always carefully review your persuasive messages, particularly because almost all of them will be _________ communications.

high-stakes

The SSD cost is ________ than the traditional hard drive cost.

higher

Using refracted laser light to store data on a photoreceptive substrate is essentially how ________ storage works. Theoretically, this could store gigabytes of data within a cubic millimeter.

holographic

A business that provides the technologies and services needed to allow web pages to be viewed on the Internet is known as a web___

host

File Transfer Protocol, or FTP, was created over half a century ago in 1971 as a way to transfer files from a _____ at one place to another _____ at a remote site.

host, host

Dr. Deborah Tannen studies gendered communication in the workplace. She found that the way men and women speak is related to

how they socialized as children.

Executives gain visibility of personnel requirements forecasting, recruiting, selection, hiring, evaluation, training, retention (re-assignment, promotion, and grievance management), scheduling, and compensation (payroll and benefits administration) through the ___ elements of executive information system (EIS) applications.

hrm

Which is an example of a correct URL?

https://www.amazon.com

Which operating system is found on Apple smartphones and tablets?v

iOS

What is a major method of gaining reader attention in internal persuasive messages?

identifying a business need

A(n) _____ tag has no closing tag.

image

The <img src> tag provides a link to an

image

Modern business applications technology have made it quicker and easier for retailers to process credit cards, making this device nearly obsolete.

imprinter

________ is "rudeness and disregard for others in a manner that violates norms for respect."

incivility

You should reread and evaluate all of your persuasive messages, since they can potentially do which of the following? (Choose every correct answer.)

increase your company's revenue enhance your credibility decrease brand value

Persuasion is becoming more difficult as we live in a time of

increasing mistrust.

The writing style of most persuasive messages tends to be

indirect and implicit.

What cultural dimension tends to increase when a culture becomes more economically developed?

individualism

According to scholars who study intercultural communication, ______ is the cultural dimension with the greatest impact.

individualism and collectivism

Sangeeta mentions that she has to attend a weeklong wedding for a fourth cousin. Janet and Jake react with laughter, suggesting Sangeeta can't possibly go to the wedding for that long given the hard deadline. The actions of all three individuals is best explained by which cultural dimension?

individualism and collectivism

The first day of the visit is largely spent with lavish banquets and events. Which of the following cultural dimensions can best explain this situation?

individualism and collectivism

What is mitigating information?

information that involves favorable explanations for why others behaved a certain way

An instant computing infrastructure composed of processing, data storage, and a variety of other computing resources provided by a Cloud vendor to assist in running an organization's information systems is referred to as _ as a service

infrastructure

Josh is taking an Intro to Computers course and needs to use Microsoft Office to complete a variety of assignments. He has purchased the software, now he must ________ it so he can start his assignments.

install

Adding a driver to a digital device, such as a printer, is called ___.

installing

A full stack developer is a programmer who can work on both the front-end and back-end of an application. The front end of a website or program is the part that the user sees and _____ with.

interacts

Individualism and collectivism is a dimension that generally focuses on which of the following cultural characteristics?

interdependence independence

The key element of any executive information system (EIS) is a highly intuitive user , often referred to as the dashboard.

interface

The key element of any executive information system (EIS) is a highly intuitive user----- , often referred to as the dashboard.

interface

________ links allow users to navigate from one page of a website to another within the same website.

internal

Which of the following are barriers to effective listening that managers often face? (Choose every correct answer.)

internal noise lack of time

Controls the movement of packets throughout the network

internet

One method of finding and downloading programs for a Windows computer is to download the program from the

internet

When two people send and receive verbal and nonverbal messages, it is called

interpersonal communication.

Internal and external messages are similar in that they gain attention, raise a need, deliver a solution, provide a rationale, show appreciation, give counterpoints, and

issue a call to action.

In cross-cultural working relationships, ethnocentrism is also known as the ______ mind-set.

judger

A two-in-one computer combines a large tablet computer with a (usually) detachable ___

keyboard

Which of the following represents the least amount of storage?

kilobyte

People who are self-aware

know what makes them feel various emotions. understand their own emotions as they occur. pay close attention to their internal states.

A mobile hinged computer with an integrated keyboard that uses a full operating system is called a notebook or a ____ computer.

laptop

A mobile hinged computer with an integrated keyboard that uses a full operating system is called a notebook or a ________ computer.

laptop

This personal computer is called a notebook or a ____ It is popular with students because it is relatively affordable and powerful and the integrated keyboard makes it easy to input text.

laptop or personal computer

DVD player drive

laser

In order to pay proper attention and demonstrate your eagerness to understand what another person has to say, which of the following should you do?

lean forward nod when appropriate

After explaining to the other members of the Spring Dance committee her ideas for decorating the gym, Calliope says, "That's my opinion on how we should decorate, but I'm curious to see what everyone else has come up with." In terms of communication theory, Calliope has made a ______ statement.

learner

Simon enjoys listening to people with different opinions and remains open-minded during discussion. Simon displays characteristics of what type of mind-set?

learner

Tina is a member of the bargaining team for the local teachers union. The team is currently negotiating a contract with the school district, and the two sides have different opinions on how the new contract should look. However, Tina is approaching the negotiations with an open mind and feels positive about the possibility of finding common ground and negotiating a deal that will please both sides. Tina is displaying a ______ mind-set.

learner

The algorithms used in Investigating Technology were developed to assist medical students and doctors to prepare for board exams. This technology is called adaptive ___

learning

Which of the following should you do when trying to persuade colleagues and partners?

let them know that you appreciate them let them know that you need them

Using ultra-thin layers of black phosphorus, the processor-on-a-chip developed by researchers at the Royal Melbourne Institute of Technology (RMIT) creates electrical impulses based on the wavelength of incoming __

light

Min-Ji is a good friend of Tasha. Tasha signs up to participate in a charity event when she finds out that Min-Ji is also participating. Tasha's behavior illustrates the principle of influence known as

liking.

Understanding what other people need and value requires strong ______ skills.

listening

While bitcoin is one of the most well-known cryptocurrencies, there are others. Which of the following are popular cryptocurrencies? More than one answer may be selected.

litecoin and ethereum

The best way to gain knowledge about another culture is through

living in it

In addition to being more direct and explicit, internal persuasive messages typically rely on

logical appeals.

Gerry lives in a society where people are expected to solve their own problems. During business meetings, leaders do not waste time offering welcome or making social talk. Unfair treatment on the job is considered just the way life is. Which term best describes the type of culture Gerry lives in?

low humane orientation

In the workplace, traditionalists are generally viewed as being which of the following?

loyal hardworking

The computer platform known for its graphics capability and stylish design is the ___ .

macOS

Communicators often need to know how to _____ to help people overcome core attachments to embrace new ideas, products, and services.

make emotional appeals

In business, ______ involves using deception to influence others so that you can achieve your own interests.

manipulation

Mass sales messages will typically take the form of which of the following?

mass emails online ads

Messages sent to a large group of consumers, trying to persuade them to buy specific merchandise or services, are known as _____ messages.

mass sales

Mass messages sent to a large group of consumers and intended to market a particular product or service are called

mass sales messages.

Perspective-getting is sometimes challenging because people

may hold self-contradictory views. sometimes choose to hide their views.

equals one million cycles (instructions) per second

megahertz

An electronic element that stores data by changing its resistance based on the current that has passed through it (similar to RRAM) is called a

memristor.

In low gender egalitarianism cultures,

men and women are expected to occupy different roles in society.

Internal persuasive messages typically promote ideas, while external messages promote ______.

merchandise and services

With its Dynamics suite, this company has one of the most powerful ERP products available.

microsoft

Members of other cultures often form stereotypes of Americans based on news stories as well as popular culture (such as films, television shows, and music). Typically, most people around the world hold _________ views of Americans.

mixed

A PaaS vendor offers its clients the ability to quickly build a customer loyalty app that allows customers to earn points for every purchase. The client chooses what features they'd like the app to have from a predetermined list of choices. What is this an example of?

mobile software development kit

A component of a decision support system (DSS) is a methodology for making decisions. This is called the ___ of the DSS.

model

Ethan needs to assign his team members the following tasks. One of the team members, Gail, is an extrovert. Which task is most appropriate for Gail?

moderating a team meeting to discuss how well the last development cycle went

A laptop typically has ________ RAM than a smartphone.

Business managers with high emotional intelligence are more effective at all of the following except

multi tasking

Files such as video files, audio files, and slide shows are referred to as ___ files

multimedia

High-Definition Interface is a standard interface for audio-video connectivity which allows for the transmission of high-definition audio and video signals.

multimedia, media, multi media, or multi-media

What accounts for the most significant differences in the overall way that people communicate?

national culture

he actual pixel number in a monitor is called the ________ resolution.

native

One of the most crucial aspects of a multi-page website is that it is simple to _____ for the user.

navigate

What elements are likely to make employees reject a persuasive message? (Choose every correct answer.)

negative wording an authoritarian tone lack of validation

A group of two or more devices/computers connected together to allow for the exchange of information and for the sharing of resources is call a _____.

network

In which of the following situations would an extroverted professional likely perform more strongly than an introverted counterpart? (Choose every correct answer.)

networking at a party making cold calls to potential clients speaking at a press conference

Choose the SSD characteristics.

no moving partsno moving parts extremely fastextremely fast uses magnets to store information

Cultural dimensions are long-standing sets of

norms and values.

When a computer is shut down, the information in the memory (the RAM, the caches, the registers) is ___.

not saved

Cameron wants to avoid being perceived as selfish, cold, and unfeeling, and feels best when he is helping others in a way that benefits them. Cameron most likely has which motivational value system?

nurturing

Generally speaking, most good questions are _________. In contrast, closed questions require simple responses such as yes or no.

open-ended

What may be accomplished by presenting an effective persuasive message to superiors?

opening constructive dialog

A computer platform is commonly referred to as a(n) _____ system or OS.

operating

What manages hardware and software, supports the computer's basic functions, and runs programs?

operating system

Applications for EIS that focus on the processes involved in producing goods are referred to as manufacturing --- management systems software.

operations

In the case of a manufacturing firm, the applications that provide executives with visibility over the processes involved in transitioning raw materials or intermediate products into sale-ready goods, are part of the ___ system.

operations

Which major category of executive information system application would focus on the process a software company used to launch a new application?

operations management

Because they tend to use relatively large amounts of battery life and because their inclusion tends to make a laptop somewhat larger (thicker), many new laptops do not come with ______ drives such as blu-ray or DVD players.

optical

CDs, DVDs, and Blu-ray discs are sometimes referred to as ___ discs.

optical

To install software onto a Macintosh computer, most use one of two methods. One method is to find the desired software on the Internet and then download and install it onto the Mac. Another method is to purchase the software on a DVD or CD and install the software using the computer's

optical

In order to save battery life and to maintain a slim profile, many new laptops do not come with ___ .

optical drives

What should you include in a message to make it more persuasive to employees? (Choose every correct answer.)

options for them to choose validation of shared concerns a positive vision of change

What are the two types of lists used in HTML?

ordered unordered

In cultures that are high in uncertainty avoidance,

orderliness, consistency, and structure are important.

HTML documents are divided into elements. Elements are enclosed in tags. Most elements are enclosed in tag ____ which means there is an opening tag and a closing tag.

pairs

In order to make sure that you are really reflecting on and understanding what others are saying, you should

paraphrase what you are hearing.

Sales messages risk sounding dull if they rely too heavily on which of the following? (Choose every correct answer.)

passive verbs overused words

Which of the following is the first step in active listening?

paying attention

Active nonverbal communication is an essential part of

paying attention.

After surveys indicated that many consumers thought Elon Musk's startup, X.com referred to a pornographic site, X.com changed its name to

paypal

Peter Thiel's Confinity Inc. developed software that allowed Palm Pilot users to transfer funds to each other. After joining with Elon Musk's X.com, this software evolved to the point that it would allow payment transfers over the Internet. Musk and Thiel named this company ___.

paypal

What type of computer users are considered miners?

people who validate cryptocurrency transactions on the digital ledger

It is evident that Janet, Sangeeta, and Jake are each interested in doing good work. They've discussed achieving good results, and they want to get things done in a timely manner. What cultural dimension most likely explains this?

performance orientation

Which of the following common cultural traits is the most highly valued by the majority of businesses around the world?

performance orientation

More effective external persuasive messages are

personalized and positive.

Influencing others in a fair, honest way to see the merit of your ideas and act on your requests is called ______.

persuasion

Compared to other business messages, ______ are more indirect and implicit.

persuasive messages

Rank the bytes

peta, tera, giga, mega, kilo

A nearby colleague's computer started broadcasting a YouTube video. Jacqui said they should focus on long-term customers. Tina responded, "I can't quite hear everything. Do you mind repeating that?" What type of noise is most relevant in this instance?

physical noise

Tina asked, "Jacqui and Mel, do you have some ideas about where to focus our efforts this next quarter?" Mel adjusted his hearing aid and said, "Tina, I didn't quite catch that. Could you say that again?" What type of noise is most relevant in this instance?

physiological noise

A Cloud-based computing model where Cloud service providers offer hardware and software tools need for application/software development via the Internet is called _ as a service

platform

Every computer must have operating system (OS) software. This operating system is often referred to as the ___ of the computer.

platform

The amount of flexibility in payment methods demanded by today's consumer make the _____ of sale (POS) station essential for businesses.

point

A hole or slot in a computer, designed to accept a specific connector, is called a ___.

port

a slot or hole that matches the cord or expansion card being connected to the port

port

If you employ ______ wording in your persuasive message, audiences will tend to notice the benefits instead of the drawbacks of your product.

positive

What is the most appropriate tone for persuasive messages?

positive

The suggested tone for a persuasive message is described as confident and

positive.

Which of the following are characteristics of high future-oriented cultures?

possessing the ability to plan to achieve future goals looking to the future with imagination

Marcie works at a large law firm and is an introvert. In which of the following situations would Marcie feel most comfortable?

preparing documents to submit to the court

The U.S. Census Bureau is using differential ________ to make census data secure and private.

privacy

In a weekly project update meeting, Lisa asks the following questions of one of her employees: "Why were you late meeting your last deadline? Were there external factors that delayed your work? Did other coworkers get their part of the assignment to you on time? Do you need more help from me?" What type of questions are these?

probing

What is the overall goal of a decision support system?

problem solving by providing vital information or indicating areas of influence

All computations and activities in a digital device are conducted by the ___

processor

Apps designed to make individuals or businesses more efficient are categorized as:

productivity

Software comes in various categories. One category is system software, which provides the instructions that hardware needs to operate (iOS, Android, Windows, etc.). Another category is game software (League of Legends, Hearthstone, Angry Birds, etc.). Another category of software includes applications such as Office 365, iWork, QuickBooks, Googledocs, etc. This software is referred to as ___ software.

productivity

Which type of touchscreen uses a single metallic-coated panel and uses electricity to calculate touch points?

projective capacitive

Looking at the URL https://www.mheducation.com, the very first section (https://) is called the _______.

protocol

An entire URL consists of the _____, the _____, and the _____ to the actual web page the user wants to see.

protocol domain path

If your audience is emotionally resistant to your solution, a good practice is to

provide the rationale before making the request.

What will help you reduce skepticism once you have described your solution?

providing a strong rationale

Alissa quickly expresses her frustration. She says, "Just recently I found out the executives got incredibly large bonuses and I thought there was no more money. This is very frustrating...and I don't understand why you wouldn't tell me the truth." At this moment, Alissa is most likely to experience what type of noise as she decodes messages?

psychological noise

Jacqui was worried. She was just thinking about her past few performance evaluations. She had been rated below average several times. She thought, "Would the latest failure lead to another bad review for me?" What type of noise is most relevant in this instance?

psychological noise

Mel and Jacqui didn't immediately respond in any way. Tina felt this was an awkward silence, and she wondered whether Mel and Jacqui were mad at her for calling this meeting. What type of noise is most relevant in this instance?

psychological noise

If a persuasive message is extremely confident and positive, it is more likely to be perceived as which of the following? (Choose every correct answer.)

pushy exaggerated

When referring to apps or applications, the term "installing" refers to the process of _____.

putting software on a digital device

A qubit is a basic unit of information that is similar to the 0s and 1s (bits) that represent transistors in today's computers. Using qubits in processors and memory is called ___ computing.

quantum

A qubit is a basic unit of information that is similar to the 0s and 1s (bits) that represent transistors in today's computers. Using qubits in processors and memory is called ________ computing.

quantum

Using atoms to create binary digits (bits) to replace transistors in processors and memory is the basis of ___ computing.

quantum

Most new smartphones come with between 2 and 6 GB of ___ .

random access memory (RAM)

A ______ provides compelling reasons why a product, service, or idea will be useful to the audience.

rationale

Before a browser displays your web page, it first ____ and _____ all the HTML, CSS, and other codes.

reads and interpret

Which of Cialdini's principles of influence involves repaying people for what they have given us?

reciprocation

You want to write a press release about a free new app you're offering. The app allows people to keep track of what they've eaten each day and reports on nutritional value and calories. It also creates customized recommendations for improving your diet. By emphasizing the cost-free nature of this useful tool in the press release, you are primarily relying on which principle of persuasion?

reciprocation

You want to hold a free bloggers conference for bloggers of health issues. At the event, you allow bloggers to meet and get to know members of your company's executive team. You also hold sessions about driving traffic to their blogs and sponsor networking events so bloggers can get to know one another. You are primarily using which principles of persuasion?

reciprocation, liking, and social proof

Nancy sends out New Year's cards to a number of people she doesn't know, and several of them respond by sending her a New Year's card. This is an example of

reciprocation.

The principle of influence based on paying others back after receiving a favor is known as

reciprocation.

What are characteristics on which cultural intelligence is built?

recognition respect

When Kian listens to a customer, he paraphrases the customer's request or complaint to make sure he understands it. Which active listening skill is he using?

reflecting

Active listening involves ______ the ideas and emotions of others.

reflecting on

For nearly 100 years, the primary transaction processing system was the cash ___

Computer application systems that seek to manage a firm's interactions with customers using analytics and data analysis to identify the most valuable customers and target future customers is the customer - management system.

relationship

In conversation with Wang-Li, Luke adjusts his tone and offers additional reassurances when he sees Wang-Li shed a tear. Which element of EQ is most displayed in this case?

relationship management

Being able to manage interactions successfully by using your knowledge of your emotions and the emotions of others is known as

relationship management.

Which of the following describe qualities of a culture that is high in uncertainty avoidance?

resisting change valuing clear expectations emphasizing consistency

What is civility? (Choose every correct answer.)

respect for other people's dignity and importance an extension of emotional intelligence

Over the years, Adam has regularly and informally organized Thursday Night Happy Hours for some of his colleagues, but he has never invited Hasini because he thought she didn't drink alcohol. What aspect of cultural intelligence is he most exhibiting?

respecting, recognizing, and appreciating cultural differences

Persuasion involves all of the following, except

restating all the opposing viewpoints you can find.

When a browser sends a request to a server, the server ___

returns all necessary files and data to the browser

Because they are not aware of their surroundings and can easily injure humans, industrial __arms must be housed in cages or completely shut off when workers are nearby. This is where force-sensing and disturbance recognition capabilities are extremely useful

robotic / robot

One method of uninstalling an app from a Macintosh computer is to click on the Launchpad icon. This icon has a _____ on it.

rocket

When a user has determined their destination, GIS can assist in providing directions. This is called

route information.

Jake complains about Sangeeta, saying, "She's not getting the vision. I don't like the attitude." Which of the following phrases best characterizes how this statement will be interpreted?

rude to Americans and Indians

You are sending a tweet with a link to a health trivia contest. Customers have three days to enter the contest in which they are eligible to win a year's supply of fruits and vegetables. When they finish entering their contest responses, they are directed to a web page with the "Five Veggie a Day Challenge." On this web page, they have the option for developing a personalized plan to eat five vegetable servings per day. They can track how well they meet their plan on the web page, or they can simply print out their plan. You are primarily using which principles of persuasion?

scarcity and consistency

Jasmine purchased an 8K, 65-inch television. 65 inches refers to the ___ of the display.

screensize

Measuring diagonally from an upper corner to a lower corner determines the _____ of a display.

screensize

Using counterpoints in persuasive messages is risky primarily because you might

seem to have an adversarial tone.

Assume that as Fran interacts with Wang-Li, she thinks, "I'm really stressed about meeting our deadlines right now. I'm often not very good at focusing on and paying attention to others when I feel this way." Which element of EQ is most displayed in this case?

self awareness

What is the process of understanding your own emotions as they occur and how they affect your behaviors and thoughts?

self awareness

Assume that as Wang-Li shares the details of his family situation, Luke thinks, "I'm so sad to hear about Wang-Li's situation. It makes me think about how much I miss my Dad. I will make sure to show Wang-Li how concerned I am for him and his family. I will also try to inspire gratitude for our families and instill confidence in Wang-Li's ability to support his family." Which element of EQ is most displayed in this case?

self management

Which of these is a domain of emotional intelligence?

self management

When takers try to manipulate givers, givers should be ______ about their tendency to be emotionally concerned for others.

self-aware

What is the foundation of emotional intelligence?

self-awareness

The four domains of emotional intelligence are self-management, empathy, relationship management and

self-awareness.

The ability to use awareness of your emotions to stay flexible and to direct your behavior positively is known as

self-management.

Gen Xers are generally said to display which characteristics?

self-reliance confidence

Which of the following are ways Internet of Medical Things (IoMT) has been used during the pandemic?

self-screening at home regional integration of health records rapid COVID-19 screening

After a team meeting in which the project manager said she wanted the project completed "soon," everyone has a different interpretation of the actual deadline. This is an example of what type of noise?

semantic noise

Tina started off the meeting, "No one's at fault here. Let's just focus on the future." Mel was skeptical that's what Tina really meant. He had heard the phrases "no one's at fault" and "focus on the future" so many times. In his experience, these phrases really meant "we're at fault" and "let's figure out how to correct our mistakes." What type of noise is most relevant in this instance?

semantic noise

When Alissa mentioned, "I have negotiated in good faith," she likely has a different view of what is meant by "negotiation" and "good faith." What type of noise is this called?

semantic noise

According to the eLecture, the interpersonal communication process is the process of ________ and ________ verbal and nonverbal messages between two or more people.

sending; receiving

To support small businesses, merchant ____ aggregators (or merchant account aggregators), allow small businesses to share merchant accounts.

service

The manner in which members of a generational group were socialized directly affects which of the following?

shared identities shared values communication norms

Michael Hoppe of the Center for Creative Leadership has defined active listening as "a person's willingness and ability to hear and understand." Hoppe breaks down active listening into six skills: paying attention, holding judgment, reflecting, clarifying, summarizing, and

sharing

After Intuit migrated numerous applications to Amazon Web Services, it

shut down data centers; they were no longer needed.

Consciously practicing each day, paying attention to congruence, sight-reading in clusters, and ______ are all guidelines to help develop sight-reading skills.

sight-reading in context

Being able to interpret and perceive the meaning of nonverbal communication through careful observation and examination is known as

sight-reading.

The process of decoding the nonverbal signals that others send as you communicate with them is known as

sight-reading.

In the image, what use approximately 1 byte of data?

single letter

Currently, apps that run on the Cloud are ________ as compared to apps that run on local machines. Edge computing is a method of optimizing cloud computing systems by performing data processing at the edge of the network, near the source of the data and it is possible that cloud computing may take a back seat to edge computing.

slower

The average tablet has a ________ hard drive compared to the average desktop.

smaller

An online project management software solution. This software focuses on the collaborative aspects of project management. You can create web forms and sheets (similar to a spreadsheet). matches Choice, Smartsheet Smartsheet A collaboration hub that aims to replace email and make communication seamless. This software is composed of channels where teams and members of the organization can communicate. matches Choice, Slack Slack A collaboration tool that organizes projects into boards. This creates a visual representation of what's being worked on, who's doing the work, and where something is in a process. matches Choice, Trello Trello

smartsheet

Which of the following is not one of Robert Cialdini's six methods of influence?

social cues

The cohesion among thousands of people who march together for a common cause embodies the principle of

social proof

You want to hold a "Get Fit" event in which you intend to break the world record for the most people doing aerobics at the same time. Your goal is to have over 100,000 people at the event. As part of your efforts to get people to participate, you are encouraging people to join the "largest exercise event in the history of the world." What principle of persuasion is most at play here?

social proof

You write a press release about your company's corporate social responsibility efforts to fight obesity. In the press release, you explain how your company's employees volunteer to conduct healthy lifestyle presentations at local schools. What principle of persuasion is most at play here?

social proof

You want to develop a Facebook fan page. On the fan page, you plan to provide a forum for customers to share recipes of healthy dishes and provide links to video clips of celebrities making their favorite dishes with your signature fruits and vegetables. You are primarily using which principles of persuasion?

social proof and authority

Sometimes people base their sense of what is right, correct, or desirable on what they see others do. This principle of influence is known as

social proof.

The cohesion among thousands of people who march together for a common cause embodies the principle of

social proof.

There are a number of Cloud service vendors that provide a variety of Cloud services. Generally, Cloud computing services are classified in three ways: Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and _ as a Service (SaaS).

software

Which Web 2.0 feature utilizes application programming interfaces (APIs) to automate web content and/or processes?

software as a service (SaaS)

Smartphones and tablets drive

solid-state hard drive

Rhonda lives in a highly assertive culture. As such, she is most likely to

speak directly and without using vague expressions.

Introverts can work more effectively with extroverts by

speaking up more quickly than feels comfortable to them.

Combining an iPad, a cash drawer, a thermal printer, and a chip/swipe/contactless reader, to form an inexpensive point of sale terminal, the ___ Stand.

square

In 2009, Jack Dorsey, co-founder and CEO of Twitter, saw a need for a credit card payment system that operated through iPhones, providing aggregator services for small business owners. The resulting company he formed is called ___.

square

Developers who can work on both the front-end and the back-end portions of a website or application are called full__ developers

stack

Rightly or wrongly, people rely on ______ to better understand the unfamiliar because they offer a generalized starting point for comprehending the values and actions of others.

stereotypes

A hardware component that keeps data and information when the device is not powered is called a ____ device.

storage

Devices allowing the retention of data, when your computer has been shut down, for future use are called __.

storage

Candy is writing a brochure to explain the benefits of buying produce from local farmers at the farmers' market rather than from chain grocery stores. What information will most likely make her brochure effective?

stories about local farm families who participate in the farmers' market

Initially, this company sold credit card processing software that could be easily integrated with existing software, such as that used by Lyft. Now it also sells POS stations as well.

stripe

In the workplace, Baby Boomers possess a

strong desire to work. strong sense of loyalty to their employers.

Which of the following types of words help invoke a sense of excitement and optimism in persuasive messages? (Choose every correct answer.)

strong verbs action-oriented words lively words

A Cascading Style Sheet (or a CSS) uses _____ to define many properties of elements including visual properties such as color, size, and font as well as where and how elements are positioned on a page.

styles

Which of the following may be included in a website?

stylesheets HTML pages databases

There are two parts to a domain name: the name itself and the _____.

suffix

Providing managers with increased visibility of the entire logistics process so that they can improve the efficiency of the entire system is the primary function of any ___ system.

supply chain management

What portion of a firm's executive information system would be responsible for automatically restocking a necessary manufacturing component once it went below a predetermined level?

supply chain management

Of the following business computer applications, which one offers the manager a single dashboard that integrates reports from multiple logistics software products?

supply chain management (SCM) application

Programs that offer the structure and hardware control necessary to run the computer and its peripheral devices are called _____ software.

system

Similar to the Windows control panel, the system management tool in the macOS is called ___.

system preferences

A highly mobile, touch-screen enabled device that is larger than a smartphone and popular with those who use a computer while walking around is a ______ computer.

tablet or iPad

Another method of personalizing a message is to make your statements

tangible.

The protocol mainly used by businesses to allow employees to 'remote in' to a server is

telnet

Which of the following would likely be the most effective way of communicating with a Gen Yer?

texting

Which of the following views of listening is usually effective, especially in flat organizations?

that effective communication requires active listening

To download an app onto your iPhone or iPad, you first click on ___ .

the App Store icon

The first modern transaction processing system was

the cash register.

What piece of the executive information system has become more vital as organizations have become increasingly geographically dispersed?

the communications element

The tendency to seek support for and validation of our views is referred to as

the confirmation bias.

In interpersonal communication, the term meaning refers to

the ideas and feelings that a person intends to communicate to another person.

What societal trend contributed most to the success of Square's credit card reader?

the increasing popularity of smartphones

The cultural dimension of assertiveness deals with

the level of confrontation and directness that is considered appropriate and productive.

When trying to persuade others, your most effective approach is the one that meets

the needs of your audience.

Diversity in the eLecture was defined as

the presence of many cultural groups in the workplace.

Which of the following describes a major reason why professionals work across generations now more than in the past?

the rise of flat workplace structures

The development and growing popularity of flextime arrangements can largely be attributed to

the spread of high-speed Internet and technologies such as telecommuting and teleconferencing.

Considerations must be made in order to successfully integrate the usage of business intelligence systems in a company. These considerations include:

the system must be accepted and utilized by the users in order for it to add value to the organization. success can be improved by involving senior management to help make BI a part of the organizational culture. if the system does not add value to the users' mission, they simply would not use it.

The identities of collectivists are typically based on which of the following?

their friends select groups their family

Whose goals do individualists primarily focus on?

their own goals

Which of Intuit's applications were migrated to the cloud first?

those with highly cyclical demand

A kilobyte is equal to approximately one ________ bytes.

thousand

When working with people from different cultures it's often necessary to adjust your conceptions of ______ in order to minimize frustrations and conflict.

time

Select all that apply To increase self-awareness, it is helpful to do which of the following? (Choose every correct answer.)

to recognize triggers and devise ways to handle them to evaluate the way feelings have affected previous experiences to be in the habit of monitoring and analyzing feelings as they occur

Projective capacitive technology is used in the _____ of many smartphones.

touchscreens

Used in a variety of devices including ATMs and point-of-sale terminals, ___ allow for the input of data with the use of a stylus or finger.

touchscreens

Most desktops drive

traditional, magnetic hard drive

Systems that allow methods of exchanging money for goods and services to operate more efficiently are called ___.

transaction processing systems

What is the second criteria necessary for adding a block to the blockchain?

transaction verification

Divides data into packets and acknowledges the packets have been received

transport

A terabyte equals approximately one ________ bytes?

trillion

Corporate recruiters rank listening skills among the most important communication skills.

true

Created in 2015, ethereum is the second most valuable cryptocurrency after bitcoin. Its cryptocurrency is called an ether.

true

True or false: Persuasive messages that you generate as a representative of a business or other organization are generally considered to be high-stakes communications.

true

Monica writes a message to persuade customers that eating her company's new yogurt will make them healthier. She chooses to make her message indirect and implicit. Monica has chosen a common approach for such a message.

true Compared to other business messages, persuasive messages are somewhat more indirect and implicit. External persuasive messages tend to be more indirect and implicit than internal persuasive messages.

Your ability to persuade colleagues is often tied to how much they think you appreciate them.

true Your ability to persuade colleagues is often closely tied to how needed and appreciated you make them feel.

When you notice someone is using a different speech pattern than yours, you should

try to overcome biases.

Communication specialist Liz Simpson argues that to succeed at persuasion, you must strive to ______ the other person's point of view.

understand

Part of paying attention means trying to

understand everything said from the perspective of the speaker.

Which of the following are elements of emotional intelligence? (Choose every correct answer.)

understanding emotions managing emotions developing empathy

When basic worth and dignity are not acknowledged, people tend to feel

undervalued. less enthusiastic about cooperating with co-workers. unwelcome.

Uncertainty avoidance describes the way people handle

unexpected events.

A coding scheme capable of representing the languages of the world, ______ uses 16 bits to represent information.

unicode

Wyatt has purchased a new laptop and found it came with many programs that he does not want. He should _____ the programs from his device so they do not take up storage space.

uninstall

The process of removing unwanted software from a computer is called

uninstalling

Every domain name is ___. A person or a business can purchase a domain name from various sites but once a name has been purchased, it cannot be used by anyone else.

unique

One type of storage device is a ___ .

universal serial bus (USB) drive

Because it determines which decisions are actually implemented, the ___ of the DSS is arguable its most important component.

user interface

The more you look at your first paragraph, the more you think you need to reframe it. You've redrafted it in the following way: "With a few easy steps, you can prepare to help others in the event of an earthquake. In just two hours, find out how you can protect your family members, your colleagues, and your loved ones if a disaster strikes." Which principle have you most applied in making these changes?

using positive language

If you purchase a new graphics computer game or a new photo/video editing software for your desktop computer, you may want to purchase a new ________ card.

video

5G cellular technology offers the promise of download speeds as high as 20 Gbps. This will likely require more antenna arrays with each antenna sending out ___ microwave signals.

weaker

5G cellular technology offers the promise of download speeds as high as 20 Gbps. This will likely require more antenna arrays with each antenna sending out ________ microwave signals.

weaker

When are people more easily persuaded? (Choose every correct answer.)

when you take a personal interest in them when you understand their needs when you demonstrate that you are seeking what benefits them

An investment firm creates a network designed to facilitate information exchange between devices at its offices in New York City and New Haven, Connecticut. Which type of network would the company use to exchange information?

wide area network (WAN)

The most common OS for personal computers is Microsoft

windows

Which of the following are examples of persuasion? (Choose every correct answer.)

winning over peers to agree with your ideas convincing clients to use your services getting your boss to consider a different perspective

A two-dimensional illustration of a page's interface that focuses on how space is allocated and how content is prioritized is called a

wireframe

The amount of bits a processor can work with at any given time is referred to as ___ size.

word

The maximum number of bits per CPU instruction during one machine cycle is ________.

word size

The number of bits that can be processed at one time during one machine cycle is a processor's _____.

word size

According to Henri Fayol, productivity and efficiency are increased when

workers specialize and become proficient in their assigned tasks.

Single page in a workbook

worksheet

When you "buy" a domain name, it normally must be renewed every

year

A person with good self-management skills does which of the following? (Choose every correct answer.)

Is aware of emotion as it is occurring and control it Exercises discipline to achieve long-term goals Uses both positive and negative emotions to meet goals

Which statement best describes perspective-getting?

It involves correctly understanding other people's views.

How does Michael Hoppe define active listening?

It is "a person's willingness and ability to hear and understand."

Which of the following is true of listening?

It requires more effort than simply hearing.

Which of the following describe a learner mind-set? (Choose every correct answer.)

Javier disagrees with his cousin's opinion on selling their aunt's house but is open to finding a mutually beneficial solution. Kate goes to a city council meeting prepared to listen with an open mind.

What does research consistently demonstrate about nonverbal communication?

People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

During a budget meeting, Fanny concludes her part of the talk and points to her presentation partner. What does this gesture most likely mean in context?

She is indicating that it is his turn to speak

True or false: Some managers feel that listening endangers their authority, so they speak more and listen less.

True

While a decision support system can analyze and interpret a large amount of rapidly changing data, it cannot provide the analysis needed to ultimately make the decision.

True

Which person demonstrates the active listening skill of clarifying?

William asks the other person to explain a point more completely.

________ is the process of interpreting messages from others into meaning.

decoding

Sometimes people fail to reach the same understanding about what is being said. This can be caused by interference from which of the following? (Choose every correct answer.)

external noise internal noise lifetime experience

Elera knows that she is especially vulnerable to work stress today because she had a fight with her husband last night. Therefore, Elera does ten minutes of meditation on her lunch break, and later when she feels herself getting frustrated during a meeting, she counts to ten before making a comment. What quality does Elera's behavior demonstrate?

self management

In which of the following scenarios is a learning management system (LMS) being used to document student activity? More than one answer may be correct.

Students taking online classes are required to use the discussion board each week to comment on the readings and reply to three classmates' comments Auto-graded quizzes become available in the LMS after a student has completed the assigned readings that accompany each quiz.

Which term involves having the discipline to hold off on current urges in order to meet long-term intentions?

self management

The quality of message delivery can be diminished by which of the following? (Choose every correct answer.)

semantic noise physiological noise psychological noise

When communication succeeds, the participants reach the same understanding about a feeling, thought, or idea. This is called

shared meaning

What was a benefit of Square Inc. that differentiated it from the other POS systems that were available at the time it first launched? More than one answer may be correct.

Servers at restaurants were able to process customer payments right at the table, increasing the speed at which they could turn over tables. Smaller companies and individual vendors were able to accept credit and debit cards for payment since they didn't need to invest in expensive servers or infrastructure. Small businesses were able to afford to accept credit and debit card transactions because a flat fee was charged per transaction.

Because Sandy works for a company that is a two-hour drive from her house, she telecommutes from a home office. She communicates with her colleagues via email, instant messaging, and phone calls, but she sometimes feels her ideas are not getting through to her colleagues. Which of the following is the most effective option that Sandy can implement to reduce barriers to effective listening?

She should go to the office from time to time to engage in face-to-face communication.

Which of the following scenarios describes a situation that would benefit from a mobile POS system? More than one answer may be correct.

Two yoga instructors plan on offering weekly pop-up yoga classes for small children and their parents. They will advertise on social media and parents will pay the fee as they arrive for the class. Each class will be held a different local brewery or restaurant before it opens for the day. A pop-up art space is opening downtown. They will be in their retail space for two months before closing up shop and hope to sell the works of three local artists. They would like to use one system to manage inventory, purchasing and customer payment. A handy man runs a business where he does small repairs and maintenance work at homes in his town. He does not advertise and gains new client by word of mouth only. Currently, he only accepts cash or check for payment but would like to accept credit and debit cards.

Which of the following are skills of active listening, as described by Michael Hoppe?

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