IS 602 Ch 1 and 2
________ include(s) the strategy and policies for using information technology within an organization. A. IT governance B. Sociotechnical systems C. Sub-organizational data D. Static organizational groups E. Automatic grouping systems
IT governance
A display that presents graphs and charts of key performance indicators on a single screen for managing a company is called a ________. A. display server system B. digital dashboard C. senior management display system D. pie charting system E. bar graphing system
digital dashboard
A supply chain management system is considered a type of ________ system because it shares data across multiple organizations. A. interorganizational B. external C. internal D. intraorganizational E. enterprise
interorganizational
Using Internet technology to create an internal system is called a(n) ________. A. enterprise system B. intranet C. brick and mortar D. digital firm E. Internet
intranet
Functional information systems that operate independently of one another are becoming a thing of the past because________. A. they make sharing information across functional systems difficult B. spreadsheets are too cumbersome to maintain C. social dynamics in the company are static D. hardware is difficult to purchase E. cloud computing isn't effective
they make sharing information across functional systems difficult
The technical approach to information systems includes ________. A. instructional technology and liberal arts B. math and education C. statistics and fine arts D. psychology and sociology E. computer science and management science
computer science and management science
A key word in social business is ________. Question content area bottom Part 1 A. conversations B. teamwork C. file computing systems (FCS) D. growth production E. community
conversations
Businesses that collaborate and use social business often see benefits in productivity, quality, innovation, salesgrowth, and ________. A. digital library systems B. hardware and software operations C. accounting option systems D. customer service E. systems operations
customer service
Customer relationship management includes ________. Question content area bottom Part 1 A. manufacturing applications B. operations applications C. human resources applications D. accounting applications E. customer support applications
customer support applications
The millions of product bar codes scanned at supermarket checkout counters everyday are examples of ________. A. output B. models C. data D. information E. processes
data
A(n) ________, such as a clerk, uses data for things such as scheduling. A. knowledge worker B. data worker C. production worker D. business function E. hourly worker
data worker
A(n) ________ system helps capture, manage, and apply the experience of the organization. A. instructional technology (ITS) B. management knowledge (MK) C. mining data (MD) D. data entry (DE) E. knowledge management (KM)
knowledge management (KM)
Sending a copy of an airline boarding pass to your printer is an example of ________. A. processing B. input C. output D. business intelligence E. data mining
output
If a cookie company uses Facebook to help it "listen" to its customers' responses to new cookie recipes, they are embracing ________. A. networks B. social business C. collaboration mix D. teams E. spreadsheets
social business
The information systems approach to this textbook is the ________. A. system network approach B. technical approach C. sociotechnical approach D. database approach E. behavioral approach
sociotechnical approach
A handheld scanner is used to capture bar codes on the tickets collected at a sports event. The scanning action is considered ________. A. an input B. data mining C. processing Your answer is not correct. D. an output E. business intelligence
An input
A company that produces a new low-cost product based on improved decision making has likely achieved a(n) ________. A. business ownership B. database C. absolute advantage D. business expense E. strategic business objective
Strategic business objective
In 2019, global spending on information technology and information technology services was nearly _______. A. $3.8 trillion. B. $3.8 billion C. $3.8 million D. $8.3 million E. $8.3 billion
$3.8 trillion
The logically related tasks and behaviors that companies carry out to achieve a specific outcome are called ________. A. business processes B. data marts C. database managers D. data mining E. business intelligences
Business processes
How a company produces, delivers, and sells its products and services in the marketplace is called a(n) ________. A. business model B. digital footprint C. system network D. strategic business objective E. systems process
Business Model
Which of the following enables a company's business processes to be a source of competitive strength? A. Business processes that impede the company's responsiveness to competitive changes B. Business processes that have not improved efficiency C. Business processes that are identical to a competitor's business processes D. Business processes that allow the company to innovate or execute better than its rivals E. Business processes that are not aligned with the company's business strategy
Business processes that allow the company to innovate or execute better than its rivals
A large grocery chain has implemented a solution using superwide angle, low-light HD cameras that enable viewing and tracking products on the shelves in real time. Which of the following options BEST describes the effect of this technology on business? A. Business supply chains are a lot faster because of new information technologies. B. Information technology allows businesses to respond rapidly to changing customer demand. C. Businesses are using information technology to achieve higher levels of operational efficiency. D. Maintaining just-in-time inventory has been an important consequence of information technology in business. E. Businesses are using social networking tools to connect their employees, customers, and managers worldwide.
Businesses are using information technology to achieve higher levels of operational efficiency.
A raw fact would be considered ________. A. an information technology (IT) B. an information system (IS) C. a management information system (MIS) D. data E. information
Data
If almost all an organization's significant business relationships are digitally enabled, it would be called a(n) ________. A. digital firm B. Internet C. bit firm D. organizational learning company E. brick and mortar
Digital Firm
_________ help businesses become more efficient by integrating functional business processes into a single information system that spans all business areas. A. Quality control applications (QCA) B. Data display systems (DDS) C. Human resource systems (HRS) D. Customer service applications (CSA) E. Enterprise resource planning (ERP) systems
Enterprise resource planning (ERP) systems
________ includes components that collect, process, store, and distribute information to support decision making and control in a business. A. Decision Support System (DSS) B. Universal Platform Services (UPS) C. Information systems (IS) D. Management information systems (MIS) E. Information technology (IT)
Information Systems
________ includes hardware and software an organization needs to compete in the marketplace. A. Human Resources Networks (HRN) B. Information systems (IS) C. Decision Support Systems (DSS) D. Information technology (IT) E. Management information systems (MIS)
Information Technology (IT)
Which of the following is NOT a strategic objective that drives business firms' investment in information systems? A. Competitive advantage B. Intellectual property management C. New products, services, and business models D. Improved decision making E. Operational excellence
Intellectual property management
The world's largest network is the ________. A. brick and mortar B. enterprise system C. digital firm D. intranet E. Internet
Internet
Which of the following options has drastically reduced the costs of operating and transacting on a global scale? A. Social network B. Internet C. Extranet D. Value network E. Intranet
Internet
A job opening for someone who "has the ability to use analytical reasoning and relevant judgment to address customer service issues, as well as generate new ideas," would be best filled by a(n) ________. A. production worker B. business function C. data worker D. knowledge worker E. hourly worker
Knowledge worker
Which of the following people are responsible for designing products or services and creating new knowledge for thefirm? A. Knowledge workers B. Service workers C. Data workers D. Senior management e. Function Workers
Knowledge workers
________ deals with both behavioral and technical issues regarding information systems, and focuses on thedevelopment, use, and impact of systems by managers and employees. A. Information technology (IT) B. Information C. Management information systems (MIS) D. Information systems (IS) E. Data
Management information Systems (MIS)
A web interface that presents integrated personalized business content delivered to senior managers is ________. A. an XML document B. an executive network C. an XBRL document D. a TCP/IP E. a portal
a portal
An extranet is a system that shares data ________. A. within an organization's accounting area B. within an organization C. within an organization's productions area D. across multiple organizations E. within a single home
across multiple organizations
Transaction processing systems (TPS) are information systems that are ________. A. often not essential to the efficiency of an organization B. often not essential to the effectiveness of an organization C. unable to help with the organizational learning within a company D. associated with the elementary activities and transactions of the organization. E. not important to the operational managers of an organization
associated with the elementary activities and transactions of the organization.
The data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions are referred to as ________ systems. A. decision-support B. management information C. business intelligence D. executive support E. transaction processing
business intelligence
In many companies, the information systems department is headed by a(n) ________. A. entry level manager (ELM) B. quality control supervisor (QCS) C. middle range manager (MRM) D. chief information officer (CIO) E. entry level personnel (ELP)
chief information officer (CIO)
Working together as a team to align a competitive strategy with the company's goals is an example of ________. A. independent analyses B. production working C. collaboration D. multiple resourcing E. hourly assessment
collaboration
A(n) ________ is used by senior managers to make decisions. A. executive information system (EIS) B. data executive system (DES) C. XBRL system (XBRLS) D. XML system (XMLS) E. executive support system (ESS)
executive support system (ESS)
Firms use a(n) ________ to coordinate their activities with other firms. A. universal platform B. social network C. intranet D. extranet E. employee social network
extranet
Business processes that cross many different functional areas and require coordination across departments are supported by ________ among the participants. A. less knowledge sharing and more independent work B. several static ways of communicating C. flows of material, information, and knowledge D. more senior management that encourage loyalty E. a top-down company approach
flows of material, information, and knowledge
Downloading a Kindle e-book from Amazon, buying a computer online at Best Buy, and downloading a music track from Apple Music, are examples of how information systems help business processes by ________. A. generating only an invoice or shipping order B. checking only the quality of a product C. implementing entirely new business models D. changing simultaneous steps to sequential steps E. checking only a client's credit
implementing entirely new business models
A raw fact shaped into a meaningful form is ________. A. a management information system (MIS) B. information C. an information system (IS) D. data E. an information technology (IT)
information
Management information systems (MIS) provide ________. A. only senior management with reports on the organization's current performance B. middle managers with reports on the organization's current performance C. only "super-user" managers with reports on the organization's current performance D. only consumers of a company with reports on the organization's current performance E. entry level managers with reports on the organization's current performance
middle managers with reports on the organization's current performance
The behavioral approach to information systems includes ________. A. statistics and fine arts B. psychology and sociology C. instructional technology and liberal arts D. computer science and management science E. math and education
psychology and sociology
A collaborative business culture is characterized by: A. reliance on teams of employees to achieve and implement the results. B. lower-level employees have no responsibility to improve processes. C. vertical communication channels. D. few rewards for teamwork. E. a command and control emphasis.
reliance on teams of employees to achieve and implement the results.
Thompson Manufacturing implemented a decision support system (DSS) with the goal of ________. A. understanding the impact on production schedules if sales were to double in a future month B. delivering comprehensive information to senior executives via a digital dashboard C. presenting senior managers with data of external events through a web portal D. tracking its revenue and expenses E. generating reports on its current performance
understanding the impact on production schedules if sales were to double in a future month
Which of the following systems would BEST support managers who focus on unique problems for which the procedure to arrive at a solution may not be fully predefined in advance? A. Decision-support B. Transaction processing C. Executive support D. Business intelligence E. Management information
Decision-support
Which of the following is NOT an example of a company's transaction processing system? A. Delta flight reservation system B. Walmart's internal email system C. Marriott reservation system D. UPS package tracking system E. Amazon.com's payroll records
Walmart's internal email system
