IS205 Chapter 12

An information system which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of

ESS

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance?

ESS

During a GDSS meeting, the attendees control the use of GDSS tools.

FALSE

DSS primarily address structured problems.

False

A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group.

GDSS

Which of the following statements best describes the business value of improved decision making?

Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of

MIS

A structured decision can be made by following a well-defined set of procedures. No "feel" or intuition is necessary.

True

Which of the following is not one of the Simon's four stages of decision making?

analysis

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method.

balanced scorecard

Which of the following BI tools or abilities have been driving the movement toward "smart cities?"

big data analytics

The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called

bpm

Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action?

business case archives

A drawback to high-velocity, automated decision-making systems is that they are unable to

control themselves and respond to new environments.

A well-designed ESS will allow management to

create routine production reports as well as view overall business performance.

The role of entrepreneur falls into which of Mintzberg's managerial classifications?

decisional

The first stage in Simon's decision-making process model is the design stage.

false

The implementation phase of Simon's decision-making model includes choosing among solution alternatives.

false

Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS.

false

The concept of management ________ describes situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions.

filters

ESS

have the ability to drill down into lower levels of detail

High-velocity decision making systems are growing rapidly for decisions classed as

highly structured

Behavioral models of management sees managers as being ________ than does the classical model.

informal

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are

information quality, organizational culture, and management filters.

The dimension of ________ describes whether the structure of data is consistent within an information source.

integrity??

The ________ phase of decision making finds or recognizes a problem, need, or opportunity

intelligence

The role of liaison falls into which of Mintzberg's managerial classifications?

interpersonal

When managers represent their company in the outside world and perform symbolic duties, they are acting in their

interpersonal

Mintzberg outlined three categories of managerial roles:

interpersonal, informational, decision

Which of the following is not one of the five classical functions of managers? planning, organizing, deciding, controlling, and coordinating.

leading

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?

manager

According to Mintzberg, managers in their informational role act as

nerve centers

Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence.

operational

Which of the following are most likely to rely primarily on production reports for their decision-making needs?

operational employees and supervisors

Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter?

organizational environment

A(n) ________ report is produced when a user enters various values in a pivot table to filter data.

parameterized

Which of the following is not an example of a BI predefined production report?

revenue forecasts

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.

semistructured

A pivot table is a(n)

spreadsheet tool

Checking store inventory is an example of a(n) ________ decision.

structured

If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision.

structured

Which type of decision is calculating gross pay for hourly workers?

structured

Which of the following systems support a manager's role as leader of an organization?

telepresence systems??

An essential component in the ability of GDSS to contribute to a collaborative environment is

the guarantee of user anonymity.

Which of the following statements best describes the term business intelligence?

the infrastructure for collecting and managing business data

The dimension of ________ in information quality describes whether data is available when needed.

timeliness

A geographic information system is a decision support system designed specifically to work with spatial information.

true

Backward sensitivity analysis software is used for goal seeking.

true

Data visualization technologies are used to help human users see patterns and relationships in large amounts of data.

true

Which type of decision is deciding whether to introduce a new product line?

unstructured

Which quality dimension of information is concerned that the data values of an information source fall within a defined range?

validity

________ are visual tools for presenting performance data in a BI system.

A) Dashboards and scorecards

Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments?

All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called

KPI's

Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers?

Managers prefer regular, written reports on firm activities.

Which of the following companies is not one of the top five producers of business intelligence and analytics products?

Sun

A structured decision is repetitive and routine, for which known procedures provide solutions.

True

Big data is commonly used to analyze and predict consumer preferences.

True

A(n) ________ is a BI feature that presents users with an easy-to-understand visual display of performance information.

dashboard

Predictive analytics is used for all of the following except

determining the best routes for product delivery.

GDSS

enable increasing a meeting size without reducing productivity. implement structured methods for organizing and evaluating ideas.

All of the following managerial roles can be supported by information systems except

entrepreneur

DSS are a special category of GIS.

false

KPI analysis is the leading methodology for understanding the most important information needed by a firm's executives.

false

Middle management face primarily unstructured decisions.

false

GDSS facilitate the solution of unstructured problems by a set of decision makers working together as a group in either the same location or different locations.

true

MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firm's underlying transaction processing systems.

true

Structured decision making is most prevalent at lower organizational levels.

true

The classical model of management does not address what exactly managers do when they plan, decide things, and control the work of others.

true

The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization.

true

The third stage in Simon's description of decision making is choice.

true

What-if analysis works forward from known or assumed conditions.

true

You would use location analytics to determine how best to route your deliveries of products to retail outlets.

true

The decision to approve a capital budget is an example of a(n) ________ decision.

unstructured