ISDS 3115 - Graded Ch. 1 Homework

Services

The economic activities that typically produce an intangible product are referred to as:

Frederick W. Taylor

The father of scientific management is:

A supply chain

A global network of organizations and activities that supply a firm with goods and services is referred to as:

operations

A large percentage of the revenue of most firms is spent on which function?

supply chains.

Competition in the 21st century is no longer between companies; it is between

inputs decrease while outputs remain the same.

Productivity increases when

Production

The creation of goods and services is referred to as:

W. Edwards Deming

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was:

The goal is to produce customized products, whenever and wherever needed.

What is the goal for mass customization?

Process and Capacity Design

Which of the following OM Decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment?

B) Sales

Which of the following activities at an airline is NOT an operations activity? A) Crew Scheduling B) Sales C) Catering D) Flying

D) Competitors

Which of the following is NOT considered to be a stakeholder? A) Customers B) Distributors C) Community Members D) Competitors

B) Research and development

Which of the following is NOT considered to be one of the three primary functions that all organizations perform? A) Marketing B) Research and development C) Production/operations D) Finance/Accounting

A) Ford Motor Company

Which of the following organizations does NOT belong to the service sector? A) Ford Motor Company B) Costco C) San Diego Zoo D) Southwest Airlines

D) Filing a tax return

Which of the following tasks would NOT typically represent an operations management activity at Hard Rock Cafe? A) Designing an efficient layout B) Preparing an employee schedule C) Receiving a Shipment of incoming food ingredients D) Filing a tax return

B) Inspecting

Which of these is NOT one of the basic functions of the management process? A) Controlling B) Inspecting C) Staffing D) Leading