ISDS 3115 Test 1, Ch 1 Concept Questions

A large percentage of the revenue of most firms is spent on which function? a.) operations b.) finance c.) research and development d.) marketing

a

Which of the following activities at a commercial bank is NOT an operations activity? a.) auditing b.) check clearing c.) security d.) maintenance

a

A global network of organizations and activities that supply a firm with goods and services is referred to as? a.) business functions b.) production c.) operations management d.) a supply chain

d

In general, the supply chain starts with a.) research and development b.) the provider of basic raw materials c.) a distributor d.) final customers at the retail store

b

The person who believed that management must do more to improve the work environment and prices so that quality can be improved was a.) W. Edwards Deming b.) Henry Ford c.) Walter Shewhart d.) Eli Whitney

a

The person who intoduced standardized, interchangeable parts was a.) Eli Whitney b.) W. Edwards Deming c.) Frederick W. Taylor d.) Henry Ford

a

The service sector constitutes what percentage of employment in the United States? a.) between 80% to 90% b.) between 60% to 70% c.) between 70% to 80% d.) between 50% to 60%

a

Which of the following best defines scheduling? a.) determines and implements intermediate - and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands b.) determines and implements intermediate - and short term schedules that effectively and efficiently utilize personnel while meeting customer demands

a

Which of the following trends is NOT part of the exciting OM challenges currently facing operations managers? a.) local focus b.) supply chain partnering c.) rapid product development d.) sustainability

a

Which operations function at a manufacturing facility strives for the efficient use of machines, space and personnel? a.) industrial engineering b.) process analysis c.) design d. production and inventory control

a

Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment? a.) human resources and job design b.) process and capacity design c.) design of goods and services d.) managing quality

b

Which of the following is NOT a characteristic of services? a.) produced and consumed simultaneously b.) standardized product c.) unique d.) intangible

b

Which of these statements accurately captures a current trend in operations? a.) mass production at the expense of product variety b.) rapid product development c.) jobs are increasingly specialized as workers focus on basic assembly tasks d.) there is increased focus on local market and local competition

b

Competition in the 21st century is no longer between companies; it is between a.) technologies b.) individuals c.) supply chains d.) countries

c

The creation of goods and services is referred to as: a.) design b.) formation c.) production d.) transformation

c

The economic activities that typically produce an intangible product are referred to as a.) products b) phantoms c.) services d.) goods

c

The production process at Hard Rock Cafe does NOT include which of the following activities? a.) placing raw materials in cold stone b.) cooking c.) advertising d.) receiving

c

Which of the following activities at an airline is NOT an operations activity? a.) crew scheduling b.) catering c.) sales d.) flying

c

Which of the following is NOT considered to be one of the three primary functions that all organizations preform? a.) production/operations b.) finance/accounting c.) research and development d.) marketing

c

Which of the following is NOT one of the four reasons that we study OM? a.) we want to know how goods and services are produced b.) it is one of the three major functions of any organization c.) we want to understand what marketing managers do d.) it is such a costly part of an organization

c

Which of the following is NOT one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every level? a.) inventory constrains response to ever-shorter product life cycles b.) inventory requires financial resources c.) inventory provides safety against higher-then expected demand d.) inventory hides quality issues

c

Which of the following is an example of a "hidden" production function? a.) producing a computer b.) manufacturing a television c.) translating a liver d.) assembling a motorcycle

c

Which of the following organizations does NOT belong to the services sector? a.) San Diego Zoo b.) Costco c.) Ford Motor Company d.) Southwest Airlines

c

Which of the following taste would NOT typically represent an operations management activity at Hard Rock Cafe? a.) preparing a schedule b.) designing an efficient layout c.) filing a tax return d.) receiving a shipment of incoming food ingredients

c

Which of these is NOT one of the 10 strategic OM decisions? a.) layout strategies b.) managing quality c.) marketing d,) scheduling

c

Which of these is NOT one of the basic functions of the management process? a.) staffing b.) controlling c.) inspecting d.) leading

c

The father of scientific management is a.) Eli Whitney b.) Henry L. Grant c.) Henry Ford d.) Freferick W. Taylor

d

What is the goal for mass customization? a.) the goal is to enrich jobs and move more design making to the individual contributor b.) the goal is to let operations managers work with their supply chain to viciously cut nineties at every level c.) the goal is to seek creative designs, efficient production, and high-quality goods via international collaboration d.) the goal is to produce customized products, whenever and wherever needed.

d

Which of the following does NOT contribute to OM? a.) innovations from physical sciences b.) other disciplines including industrial engineering, statistics, management, and economic c.) information technology d.) unsystematic processing of data

d

Which of the following is NOT considered to be a stakeholder? a.) distributors b.) community members c.) customers d.) competitors

d

Which of the following is NOT one of the factors that fosters specialization and worldwide supply chains? a.) cheaper transportation b.) instant communication c.) specialized expert knowledge d.) marketing

d