ISM4011-Lesson 01- Business Driven Technology

If you were thinking about a home theater system which of the following represents the outputs?

Playing the movie including the audio through the speakers and the video on the TV

Consider a home theater system. Which of the following represents the output(s)?

Playing the movie, including the audio through the speakers and the video on the TV.

Consider a home theater system. Which of the following represents the outputs?

Playing the movie, including the audio through the speakers and the video on the TV.

What are the two main categories in a value chain analysis?

Primary value activities & support value activities

Amazon.com uses a customer profiling system whenever a customer visits its website. Using this system, Amazon can offer products tailored to that particular customer's profile and buying pattern. What is Amazon using to achieve this competitive advantage?

Product differentiation

What data types are typically found in the market department?

Promotion data, sales data, advertising data

Which of the below represents procurement as part of the support value activities in a value chain analysis?

Purchases inputs such as raw materials, resources, equipment and supplies

Which of the following evaluates a project's position?

SWOT Analysis

The department within a company that performs the function of selling goods or services is called ________________:

Sales

The department within a company that performs the function of selling goods or services is called _______________:

Sales.

MIS can add value to both primary activities and support activities in the value chain. Which of the following is not an example of a company adding value by using MIS in a primary activity?

Scottrade Corp. creating an online system for employees to track paychecks, benefits, the wellness-rewards program, and other employee benefit items.

MIS can add value to both primary activities and support activities in the value chain. Which of the following is not an example of a company adding value by the use of MIS in a primary activity?

Scottrade Corp. creating an online system for employees to track paychecks, benefits, wellness rewards program, and other employee benefit items

What is a way of monitoring the entire system in a company by viewing the multiple inputs being processed to produce outputs?

Systems thinking.

Several factors can accelerate the need for a company to make business improvement processes. What is the most prevalent factor?

Technology

Identifying competitive advantages can be difficult and explains why they are typically ______.

Temporary

Identifying competitive advantages can be difficult and explains why they are typically _______.

Temporary.

Trina works for Johnson Electric as a corporate lawyer, and part of her duties are to ensure the ethical and legal use of information within the company. Which of the following represents Trina's role at Johnson Electric?

Chief Privacy Officer (CPO)

Jeremy Bridges is an executive for Green Web Designs, where his primary role is to ensure the security of business systems and develop strategies to protect the company from online viruses and hackers. What is Jeremy's role within the company?

Chief Security Officer (CSO)

Which role within a company is responsible for overseeing all uses of MIS and ensuring that MIS strategic aligns with business goals and objectives?

Chief information officer (CIO).

Which type of ebusiness model best describes Apple?

Click-and-Mortar

What occurs when a company uses its own computing infrastructure for normal usage and accesses the cloud when it needs to scale for high/peak load requirements ensuring a sudden spike in usage does not result in poor performance or system crashes?

Cloud bursting

Consider a home theater system. Which of the following represents the input(s)?

The DVD player, DVD movie, speakers, TV, and electricity.

Consider a home theater system. Which of the following represents the inputs?

The DVD player, DVD movie, speakers, TV, and electricity.

If you were thinking about a home theater system which of the following represents the inputs?

The DVD player, DVD movie, speakers, TV, and electricity.

What includes support value activities and primary value activities and is used to determine how to create the greatest possible value for customers?

The Value Chain analysis

What are the two basic functions that social networking sites provide?

The ability to create and maintain a profile that is your online identity and create connections between other people within the network

If you were thinking about a washing machine as a system which of the following represents the outputs?

The clean clothes

Consider a washing machine as a system. Which of the following represents the output?

The clean clothes.

Consider a washing machine as a system. Which of the following represents the outputs?

The clean clothes.

If you were thinking about an oven as a system which of the following represents the output?

The cooked food

Consider oven as a system. Which of the following represents the output?

The cooked food.

If you were thinking about a washing machine as a system which of the following represents the inputs?

The dirty clothes, water, and detergent

Consider a washing machine as a system. Which of the following represents the inputs?

The dirty clothes, water, and detergent.

A system is a collection of parts that link to achieve a common purpose. Systems thinking is a way of monitoring _______________.

The entire system

A system is a collection of parts that link to achieve a common purpose. Systems thinking is a way of monitoring ________________.

The entire system.

If you were thinking about a washing machine as a system which of the following represents the feedback?

The light indicating that the washer is off balance and has stopped

Consider a washing machine as a system. Which of the following represents feedback?

The light indicating that the washer is off balance and has stopped.

Consider an oven as a system. Which of the following represents the process?

The oven running at 350 degrees for 20 minutes.

If you were thinking about an oven as a system which of the following represents the process?

The oven running at 350 degrees for 20 minutes.

Which of the following is included in Porter's Five Forces Model?

The power of competitors

Which of the following is included in Porter's Five Forces Model?

The power of competitors.

If a business could produce the same hamburger with less expensive inputs it would probably see a decrease in profits. True False

True

Which of the following represents a reason why competitive advantages are typically temporary?

-The competitor will hire away your key employees. -The competitor quickly seeks ways to duplicate your business operations. -The competitor will purchase new technology.

Anne-Marie Cole runs the sales division for a local auto insurance firm. One of her key duties is to calculate her company's market share. When evaluating the prior year numbers, she found that her firm achieved total sales of $3 million and the entire industry had $30 million in sales. What is Anne-Marie's current market share?

10%

Currently, what percent of ewaste in the United States is not recycled?

75 percent

What is big data?

A collection of large, complex data sets, including structured and unstructured data, which cannot be analyzed using traditional database methods and tools

Which of the following represents the definition of a variable?

A data characteristic that stands for a value that changes or varies over time

Which of the following represents the definition of a variable?

A data characteristic that stands for a value that changes or varies over time.

Which of the following offers an example where Porter's five forces are mostly strong and competition is high?

A dog walking business

What is a competitive advantage?

A feature of a product or service on which customers place a greater value than on similar offerings from competitors.

What is a competitive advantage?

A feature of a product or service on which customers place a greater value than they do on similar offerings from competitors

Consider an oven as a system. Which of the following represents feedback?

A light indicating that the oven has reached the preheated temperature.

If you were thinking about an oven as a system which of the following represents the feedback?

A light indicating that the oven has reached the preheated temperature.

If you were thinking about a home theater system which of the following represents the feedback?

A message stating that the disk is dirty and cannot be played

Consider a home theater system. Which of the following represents the feedback?

A message stating that the disk is dirty and cannot be played.

When analyzing Porter's three generic strategies for entering a market, if you have a focused strategy what market should you target?

A niche market

According to Porter's three generic strategies for entering a market, if you have a focused strategy what market should you target?

A niche market.

Which of the following does not offer a good example of a system?

A pencil

Which of the following does not offer a good example of a system?

A pencil.

Which policy can protect a company's brand identity and outlines the corporate principles governing employees online communications?

A social media policy

Which of the following provides an accurate definition of systems thinking?

A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part.

Which of the following provides an accurate definition of systems thinking? When taking the question, it would appear as: Which of the following provides an accurate definition of systems thinking?

A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs, while continuously gathering feedback on each part.

Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's five forces model. Which of the following represents rivalry in the soft drink industry?

Coke and Pepsi submit bids to the owner of a football stadium for the exclusive sale of their products during games

The department within a company that records, measures, and reports monetary transactions is called ______________.

Accounting

The department within a company that records, measures, and reports monetary transactions is called _______________.

Accounting.

A system is a collection of parts that link together to __________.

Achieve a common purpose

A system is a collection of parts that link together to ___________.

Achieve a common purpose.

The banking industry has implemented several competitive advantages including ATM's, online bill pay services, and electronic statements. Of course, these competitive advantages were quickly duplicated by any competitor that wanted to remain in the banking industry. These were all examples of ___________ competitive advantages.

Acquiring new technology products and services

Gina Brooks works for Aquarium Retail Services selling high-end salt water fish and tank supplies. Aquarium Retail Services is the current market leader in Gina's city. Gina has recently been approached by Deep Blue Incorporated with an opportunity to run its corporate nation-wide marketing and sales division. Gina decides to jump at the opportunity! Deep Blue is attempting to gain a competitive ________ by stealing its competitor's key employees.

Advantage

Gina Brooks works for Aquarium Retail Services selling high-end saltwater fish and tank supplies. Aquarium Retail Services is the current market leader in Gina's city. Gina has recently been approached by Deep Blue Incorporated with an opportunity to run its corporate nationwide marketing and sales division. Gina decides to jump at the opportunity! Deep Blue is attempting to gain a competitive ________ by stealing its competitor's key employee.

Advantage

Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's Five Forces Model. Which of the following represents rivalry in the soft drink industry?

Coke and Pepsi submit bids to the owner of a football stadium for the exclusive sale of their products during games.

Which of the following is not a topic associated with the information age?

College statistics for data

Which of the following is not a topic associated with the information age?

College statistics for data.

What is the most secure type of authentication?

Combination of all of those are correct

In the bookstore industry, some of today's businesses compete with different business strategies and cost strategies. Which of the following is using a broad market competitive scope along with a low cost strategy?

Amazon.com

When analyzing the book store industry, some of today's businesses compete with different business strategies and cost strategies. Which of the following is using a broad market competitive scope along with a low cost strategy?

Amazon.com

Which of the following would not be found in a digital dashboard for a manufacturing team? analysis data

An Excel spreadsheet with cost analysis data

Angela works for an identity protection company that maintains large amounts of sensitive customer information such as usernames, passwords, personal information and social security numbers. Angela and a coworker decide to use the sensitive information to open credit cards in a few of her customer's names. This is a classic example of which of the following security breaches?

An insider

Which of the following offers an example where Porter's five forces are mostly weak and competition is low?

An international hotel chain purchasing milk

Which of the following offers an example where Porter's Five Forces are mostly weak and competition is low?

An international hotel chain purchasing milk.

A business strategy achieves a specific set of goals, which include __________.

Attracting new customers and developing new products or services.

A business strategy achieves a specific set of goals which include _________.

Attracting new customers, developing new products or services

What area of information security focuses on preventing identity theft, phishing, and pharming scams?

Authentication and authorization

Which of the following is considered information?

Best-selling item by month

Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health-conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of the type of information Cheryl would be using to successfully perform her job?

Best-selling product by day.

Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health-conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of the type of information Cheryl would be using to successfully perform her job?

Best-selling product by day. Feedback: Best-selling product by day is an example of information

Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of knowledge that Cheryl would be using to successfully perform her job?

Best-selling product changes when Tony the best baker is working

Cheryl is the operations manager for Nature's Bread Company, which specializes in providing natural products for health conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of knowledge that Cheryl would be using to successfully perform her job?

Best-selling product changes when Tony the best baker is working

Which of the following are examples of information as opposed to just data? (Select all that apply)

Best-selling product, Customer number and Best customer

As companies move from data to knowledge they will start to include more and more variables for analysis resulting in better, more precise support for _____________.

Both A & B

What occurs when resources reach full capacity and cannot handle any additional demand limiting throughout and impeding operations?

Bottlenecks

Your boss, Tom Repicci, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a differentiation strategy?

British Airways, Singapore Airlines, Virgin Atlantic

What is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making?

Business intelligence

What is information collected from multiple sources - such as suppliers, customers, competitors, partners, and industries - that analyzes patterns, trends, and relationships for strategic decision making?

Business intelligence.

What is information collected from multiple sources-such as suppliers, customers, competitors, partners, and industries-that analyzes patterns, trends, and relationships for strategic decision making?

Business intelligence.

Information technology can enable departments to more efficiently and effectively perform their core ____________.

Business operations

Information technology can enable departments to more efficiently and effectively perform their core _____________.

Business operations.

What is a standardized set of activities that accomplishes a specific task?

Business process

What is a standardized set of activities that accomplishes a specific task?

Business process.

In the center of Porter's Five Forces model is competition. Which of the below represents the four outer boxes?

Buyer power, supplier power, threat of new entrants, and threat of substitute products or services

In the center of Porter's Five-Forces Model is competition. Which of the below represents the four outer boxes?

Buyer power, supplier power, threat of new entrants, and threat of substitute products or services

How are the majority of companies today typically organized?

By departments or functional areas

Which of the following is not a typical way that a company would duplicate a competitive advantage?

Carrying large product inventories.

Susan Stewart is an executive at Equity Title where she is responsible for collecting, maintaining and distributing knowledge for the company. What is Susan's role at Equity Title?

Chief Knowledge Officer (CKO)

Trina Hauger works for Johnson Electric as a corporate lawyer and part of her duties are to ensure the ethical and legal use of information within the company. Which of the following represents Trina's role at Johnson Electric?

Chief Privacy Officer (CPO)

Trina Hauger works for Johnson Electric as a corporate lawyer, and part of her duties are to ensure the ethical and legal use of information within the company. Which of the following represents Trina's role at Johnson Electric?

Chief Privacy Officer (CPO)

Which of the following is not a reason for the explosive growth of the WWW?

Digital Darwinism.

A disaster recovery plan contains a _____________ that outlines the costs to support the plan.

Disaster recovery cost curve

What is the practice of buying a domain name and not using the web page but waiting to profit from the trademark?

Domain or cyber squatting

A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure. Which type of metrics do they focus on?

Efficiency MIS metrics

Which of the following is an example of dynamic processes?

Employee layoffs

What is the primary responsibility of the CTO?

Ensuring speed, accuracy, and reliability for MIS

What is a technique for documenting the entities and relationships in a database environment?

Entity-relationship diagram

What is a feature of a product or service that customers have come to expect and entering competitors must offer the same if they want to survive?

Entry barrier

Your boss, Ty Jacob, has asked you to analyze the music industry using Porter's five forces model. Which of the following represents supplier power in the music industry?

Established record labels like EMI, Sony, Universal

Your boss, Ty Jacob, has asked you to analyze the music industry using Porter's Five Forces Model. Which of the following represents supplier power in the music industry?

Established record labels like EMI, Sony, and Universal.

Which of the choices below represents the definition of information management?

Examines the organizational resource of information and regulates its definitions, uses, values, and distribution, ensuring that it has types of data/information required to function and grow effectively

Top managers use facts to define the future of the business, analyzing markets, industries and economies to determine the strategic direction the company must follow to remain unprofitable.

False

Zappos is not a technology company; its primary business focus is to sell books and competitive intelligence.

False

Shelby Black runs a very successful hair salon in downtown Los Angeles. One of Shelby's tasks is to input positive and negative customer reviews into her computer system. What type of information is Shelby gathering?

Feedback

Shelby Black runs a successful hair salon in downtown Los Angeles. One of Shelby's tasks is to input positive and negative customer reviews into her computer system. What type of information is Shelby gathering?

Feedback.

When evaluating the value chain, which of the following is included in the support value activities?

Firm infrastructure

Which of the following is not considered a category within the primary value activities in a value chain analysis?

Firm infrastructure

Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's Five Forces Model. Which of the following represents supplier power in the soft drink industry?

Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases.

Why do students need to study information technology?

Information technology is everywhere in business

What is data converted into a meaningful and useful context?

Information.

What are the three cloud computing service delivery models?

Infrastructure as a service, software as a service, platform as a service

Which four elements are included in systems thinking?

Input, Process, Output, and Feedback

Which four elements are included in systems thinking?

Input, Process, Output, and Feedback.

Feedback is information that returns to its original transmitter and modifies the transmitter's actions. What would the original transmitter include?

Input, Transform, Output

What is intangible creative work that is embodied in physical form and includes copyrights, trademarks, and patents?

Intellectual property

Knowledge includes the skills, experience, and expertise coupled with information and _________ that creates a person's intellectual resources.

Intelligence

Which of the following represents the relationship between functional areas in a business?

Interdependent

How does the text recommend that a company operate if it wants to be successful in the information age?

Interdependently between departments

Which of the following is not a core driver of the information age?

Internet of Things

a world where interconnected Internet-enabled devices or "things" have the ability to collect and share data without human intervention.

Internet of Things

Which of the following is the main drawback of biometrics?

It can be costly and intrusive.

What occurs when two entities can be related to each other in many instances?

Many-to-many relationship

The department within a company that supports the sales by planning, pricing, and promoting goods or services is called __________.

Marketing

Most companies are organized by departments or functional areas. Which of the following is not a common department found in a company?

Payroll

Most companies are typically organized by departments or functional areas. Which of the following is not a common department found in a company?

Payroll

Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's five forces model. Which of the following represents supplier power in the soft drink industry?

Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases

Amazon creates a unique recommendation listing for each customer that revisits its website. How would you classify Amazon's ebusiness strategy?

Personalization

Imagine you accidently mistype the URL for your bank and you are redirected to a fake website that collects your information. What type of identity theft were you just a victim of?

Pharming

Trina works for Johnson Electric as a corporate lawyer, and part of her duties are to ensure the ethical and legal use of information within the company. Which of the following represents Trina's primary role at Johnson Electric as described by the text?

Chief Privacy Officer (CPO)

In a SWOT analysis, potential external opportunities are helpful when they identify all significant trends along with how the organization can benefit from each, including new markets, additional customer groups, legal changes, innovative technologies, population changes, competitor issues, and so on.

True

Information is data converted into a meaningful and useful context. The truth about information is that its value is only as good as the people who use it. People using the same information can make different decisions depending on how they interpret or analyze the information.

True

Internet Corporation for Assigned Names and Numbers (ICANN) is a nonprofit organization that has assumed the responsibility for Internet Protocol (IP) address space allocation, protocol parameter assignment, domain name system management, and root server system management functions previously performed under U.S. government contract.

True

It is not uncommon to find stakeholders' business strategies have conflicting interests such as investors looking to increase profits by eliminating employee jobs.

True

Production is the process where a business takes raw materials and processes them or converts them into a finished product for its goods or services.

True

Source documents are the original transaction records.

True

The Internet of Things (IoT) is a world where interconnected, Internet-enables devices or "things" can collect and share data without human intervention.

True

The information age is the present time, during which infinite quantities of facts are widely available to anyone who can use a computer.

True

The operations management department manages the process of converting or transforming resources into goods or services

True

Transaction brokers process online sales transactions.

True

URL shortening is the translation of a long URL into an abbreviated alternative that redirects to the longer URL.

True

Utility systems are customized by using the control panel, which is a Windows feature that provides options that set default values for the Windows operating system.

True

Value chain analysis view a firm as a series of business processes that each adds value to the product or service.

True

When they lacked data, managers often found themselves making business decisions about how many products to make, how much material to order, or how many employees to hire based on intuition or gut feelings.

True

Which of the following terms could you use synonymously when referring to the web?

URL, domain name

What is one of the most common ways a company can decrease supplier power?

Use MIS to find and create alternative products

Which of the following analyzes a company's business processes and is useful for determining how to create the greatest possible value for customers?

Value chain analysis

What includes support-value activities and primary-value activities and is used to determine how to create the greatest possible value for customers?

Value chain analysis.

Information is data converted into useful, meaningful context. What are data characteristics that change or vary over time?

Variables

Bob Silver loves playing a game called World of Warcraft, where he has the capability to create his own character and even his own life-like environment. Which AI system would you use to categorize World of Warcraft?

Virtual reality

Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's Five Forces Model. Which of the following represents a substitute product in the soft drink industry?

Vitamin water, fruit juice, and coffee.

Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's five forces model. Which of the following represents a substitute product in the soft drink industry?

Vitamin water, fruit juice, coffee

Which of the following demonstrates a company that has implemented a low cost, broad market strategy?

Walmart

Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's five forces model. Which of the following represents buyer power in the soft drink industry?

Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store

Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's Five Forces Model. Which of the following represents buyer power in the soft drink industry?

Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store.

The department within a company that records, measures, and reports monetary transactions is called _______________.

accounting

Which department records, measures, and reports monetary transactions?

accounting

the department within a company that records, measures, and reports monetary transactions is called ____

accounting

A system is a collection of parts that link together to ___________.

achieve a common purpose.

which of the following describes structured data - a defined length, type, and format; includes numbers, dates, or strings such as customer address; is typically stored in a relational database or spreadsheet

all of these

which of the following is considered a core driver of the information age - information, business intelligence, knowledge

all of these

which of the following is considered a service - selling groceries, managing a team, cutting hair

all of these

which of the following represents the types of data commonly found in the accounting department - tax data, payroll data, transactional data

all of these

which of the following represents the types of data commonly found in the sales department - customer data, sales report data, commission data

all of these

Which of the following offers an example of turning data into information?

all of these Feedback: Questions outlined in the book include: Who are my best customers? Who are my least-profitable customers? What is my best-selling product? What is my slowest-selling product? Who is my strongest sales representative? Who is my weakest sales representative?

Which of the below would NOT be found in a digital dashboard for a manufacturing team?

an excel spreadsheet with static cost analysis data

what is the science of fact-based decision making

analytics

Which of the following definitions represents speech analysis?

analyzes recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise

Which of the following is the correct definition of social media analysis?

analyzes text flowing across the Internet, including unstructured text from blogs and messages

Which of the following is the correct definition of text analysis?

analyzes unstructured data to find trends and patterns in words and sentences

What is the process of identifying rare or unexpected items or events in a dataset that do not conform to other items in the dataset?

anomaly detection

Which licenses specialty software paid for on a license basis or per-use basis?

application service provider license

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

critical success factors

If you were thinking about a washing machine as a system, which of the following represents the inputs?

dirty clothes, water, and detergent

What type of report can include updating daily stock market prices or the calculation of available inventory?

dynamic report

What type of report changes automatically during creation?

dynamic report

what type of report can include updating daily stock market prices of the calculation of available inventory

dynamic report

what type of report changes automatically during creation

dynamic report

Which of the following are types of unstructured data?

emails, text messages & Twitter tweets

which of the following represents the types of data commonly found in the human resource department

employee data

which data types are typically found in the human resource department

employee data, promotion data, vacation data

Which group of stakeholders' primary interests include fair compensation, job security, and ethical conduct/treatment?

employees

What is a feature of a product or service that customers have come to expect and entering competitors must offer the same if they want to survive?

entry barrier

What is a feature of a product or service that customers have come to expect and entering competitors must offer the same way if they want to survive?

entry barrier

what is data converted into a meaningful and useful context ?

information

the age we live in has infinite quantities of facts that are widely available to anyone who can use a computer; what age is this statement referring to

information age

what is business intelligence

information collected from multiple sources that analyzes patterns, trends, and relationships for strategic decision making

What is the depth and breadth of details contained in a piece of textual, graphic, audio, or video?

information richness

why do students need to study information technology

information technology is everywhere in business

which four elements are included in systems thinking

input, process, output, and feedback

Feedback is information that returns to its original transmitter and modifies the transmitter's actions. What would the original transmitter include?

input, transform, output

feedback is information that returns to its original transmitter and modifies the transmitter's actions; what would the original transmitter include

input, transform, output

the challenge that companies today sometimes have is that they are departmentalized and act independently of each other; one solution that can help a company work ____ includes management information systems

interdepartmentally

Which of the following describes the relationship between functional areas in a business?

interdependent

Which of the following represents the relationship between functional areas in a business?

interdependent

which of the following represents the relationship between functional areas in a business ?

interdependent

How does the text recommend that a company operate if it wants to be successful in the information age?

interdependently between departments

how does the text recommend that a company operate if it wants to be successful in the information age

interdependently between departments

What is a world where interconnected Internet-enabled devices or "things" have the ability to collect and share data without human intervention?

internet of things

which data types are typically found in the finance department

investment data, monetary data, reporting data

today's workers are referred to as ____ and they use BI along with personal experience to make decisions based on both information and intuition, a valuable resource for any company

knowledge workers

Cloud computing allows users to connect via a web browser and stores all of your software documents "in the cloud," which means that there is no more need for users to have ____________.

locally installed programs

what data is created by a machine without human intervention

machine-generated

what data is data that humans, in interaction with computers, generate

machine-generated

what type of structured data includes sensor data, point-of-sale data, and web log data

machine-generated

Which type of data is created by a machine without human intervention?

machine-generated data

What refers to devices that connect directly to other devices?

machine-to-machine (M2M)

Which of the following terms is commonly associated with the Internet of Things?

machine-to-machine (M2M)

what refers to devices that connect directly to other devices

machine-to-machine (M2M)

which activities belong in the human resources department

maintains policies, plans, and procedures for the effective management of employees

MIS is a business function, like accounting or sales, which moves information about people, products, and processes across the company to facilitate decision making and problem solving; what does MIS stand for

management information system

which activities belong in the operations management department

manages the process of converting or transforming resources into goods or services

which data types are typically found in the operations management department ?

manufacturing data, distribution data, and production data

The department within a company that performs the function of selling goods or services is called _______________.

marketing

The department within a company that supports sales by planning, pricing, and promoting goods or services is called ___________.

marketing

the department within a company that supports the sales by planning, pricing, and promoting goods or services is called ____

marketing

Which of the following departments is primarily responsible for promoting discounts, attracting customers, and communicating marketing campaigns?

marketing and sales

Which of the following is the correct definition of algorithms?

mathematical formulas placed in software that performs an analysis on a dataset

What is roughly 1 million bytes?

megabyte

What contains high-capacity storage that holds data such as captured images, music, or text files?

memory card

What is a computer designed to meet the computing needs of several people simultaneously in a small to medium-size business environment?

minicomputer

Which of the following represents the types of data commonly found in the finance department?

monetary data

which of the following represents the types of data commonly found in the finance department ?

monetary data

What allows more than one piece of software to be used at a time?

multitasking

When applying Porter's three generic strategies, Tiffany and Co. has a competitive scope and cost strategy that is ____________.

narrow market - high cost strategy

Jennifer is writing a paper and she must determine which of Porter's three generic strategies The Museum Company has implemented. Jennifer finds out that The Museum Company offers specialty products found only in museums around the world to affluent customers. What would Jennifer determine the Museum Company is using as it's generic strategy?

narrow market, high cost

which of the following is not a technology company but used technology to revamp the business process of renting videos

netflix

Greg works for Geneva Steel Corporation. Greg's duties include managing the overall processes for the company and transforming the steel resources into goods. Which department would Greg most likely work in?

operations management

Which department manages the process of converting or transforming resources into goods or services?

operations management

What is a data value that is numerically distant from most of the other data points in a dataset?

outlier

What is a data value that is numerically distant from most of the other data points in a set of data?

outlier

What classifies or labels an identified pattern in the machine learning process?

pattern recognition analysis

most companies are typically organized by departments or functional areas; which of the following is not a common department found in a company

payroll

Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors. Which of the following represents a key performance indicator?

percentage of help desk calls answered in the first minute

If you were thinking about a home theater system, which of the following represents the outputs?

playing the movie including the audio through the speakers and the video on the TV

What converts an audio broadcast to a digital music player?

podcasting

Which of the following are types of machine-generated structured data?

point-of-sale data, sensor data & web log data

a big part of business intelligence, ____ extracts information from data and uses it to predict future trends and identify behavioral patterns

predictive analytics

what extracts information from data and uses it to predict future trends and identify behavioral patterns

predictive analytics

What uses programs such as Window Washer to erase file histories, browser cookies, cache contents, and other crumbs that applications and Windows leave on a hard drive?

preventative security software

what is the process where a business takes raw materials and processes them or converts them into a finished product for its goods or services

production

which of the following represents the types of data commonly found in the operations management department

production data

what is the rate at which goods and services are produced based upon total output given total inputs

productivity

which data types are typically found in the marketing department

promotion data, sales data, advertising data

which of the following represents the types of data commonly found in the marketing department

promotional data

The impact of information technology on the global business environment is equivalent to the printing presses impact on ____________ and electricity's impact on ___________.

publishing

which of the following is considered data

quantity sold

what is data ?

raw facts that describe the characteristics of an event or object

which activities belong in the accounting department

records, measures, and reports monetary transaction

The Internet of Things (IoT) is a world where interconnected Internet-enabled devices or "things" have the ability to collect and share data __________ human intervention.

without

What is similar to a desktop but has more powerful mathematical and graphics processing capabilities and can perform more complicated tasks in less time?

workstation

which of the following is not a technology company but used technology to revamp the business process of selling shoes

zappos

Which of the following is considered information?

Best selling item by month

_________ includes the tasks, activities, and responsibilities required to execute each step in a business process?

Workflow

Which of the following is not a technology company but used technology to revamp the business process of selling shoes?

Zappos

Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's five forces model. Which of the following represents a threat of a new entrant in the soft drink industry?

Zevia Natural Diet Soda begins selling directly over the Internet

Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's Five Forces Model. Which of the following represents a threat of a new entrant in the soft drink industry?

Zevia Natural Diet Soda begins selling directly over the Internet.

what is big data

a collection of large complex data sets, including structured and unstructured, that cannot be analyzed using traditional database methods and tools

which of the following represents the definition of a variable

a data characteristic that stands for a value that changes or varies over time

Which of the following is the correct definition of outlier?

a data value that is numerically distant from most of the other data points in a set of data

which of the following does not describe unstructured data

a defined length, type, and format

what is a report

a document containing data organized in a table, matrix, or graphical format allowing users to easily comprehend and understand information

If you were thinking about a home theater system, which of the following represents the feedback?

a message stating that the disk is dirty and cannot be played

what is machine-to-machine

a series of devices that connect directly to other devices

which of the following provides an accurate definition of systems thinking

a way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part

a view of data at a particular moment in time

a world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention

what is the Internet of Things

a world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention

If you were thinking about an oven as a system, which of the following represents the output?

the cooked food

A system is a collection of parts that link to achieve a common purpose. Systems thinking is a way of monitoring ________________.

the entire system

a system is a collection of parts that link to achieve a common purpose; systems thinking is a way of monitoring ____

the entire system

what is predictive analytics

the extraction of information from data used to predict future trends and identify behavioral patterns

Which of the following is the correct definition of anomaly detection?

the process of identifying rare or unexpected items or events in a dataset that do not conform to other items in the dataset

What is production?

the process where a business takes raw materials and processes them or converts them to a finished product for its goods or services

If you were thinking about an oven as a system, which of the following represents the input?

the uncooked food

How do the majority of potential customers find ebusiness websites?

through search terms that match the content

Information is data converted into useful, meaningful context. What are data characteristics that change or vary over time?

variables

information is data converted into useful, meaningful context; what are data characteristics that change or vary over time

variables

Which type of bias occurs as a mathematical property of an algorithm?

variance bias

In terms of big data, what includes different forms of structured and unstructured data?

variety

In terms of big data, what includes the analysis of streaming data as it travels around the Internet?

velocity

In terms of big data, what includes the uncertainty of data, including biases, noise, and abnormalities?

veracity

In terms of big data, what includes the scale of data?

volume

What is a system weakness that can be exploited by a threat?

vulnerability

What refers to the field of artificial intelligence that works toward providing brainlike powers to AI machines; in effect, it works to make machines as intelligent as the humans?

weak AI

Which of the following provides an example of data?

who is customer number 12345xx?

Gina Brooks works for Aquarium Retail Services selling high-end saltwater fish and tank supplies. Aquarium Retail Services is the current market leader in Gina's city. Gina has recently been approached by Deep Blue Incorporated with an opportunity to run its corporate nationwide marketing and sales division. Gina decides to jump at the opportunity! Deep Blue is attempting to gain a competitive ________ by stealing its competitor's key employees.

Advantage

What area does a data scientist extract knowledge from to identify trends?

All answer choices are correct

Which of the following represents the types of data commonly found in the accounting department?

All answer choices are correct.

Business intelligence is information collected from multiple sources. Which of the following provides an example of a source that would be included in business intelligence?

All of the above

Data is useful for understanding individual sales, but to gain deeper insight into a business data needs to be turned into information. Which of the following offers an example of turning data into information?

All of the above

If a supplier has high power what can it do to influence its industry?

All of the above

Steve Jobs and Apple created a big advantage in the technology industry with the introduction of the iPod, iPhone, and iPad. What are these all examples of?

All of the above

The sales department needs to rely on information from operations to understand ________.

All of the above

What is the name of a company's internal MIS department?

All of the above

Which of the following decisions does a firm need to make as soon as it has identified the activities from the value chain that are bringing the highest added value to their customers?

All of the above

MIS is a business function. Which of the following does MIS perform to help aid the company in decision making and problem solving?

All of the above.

Which of the following represents a reason why competitive advantages are typically temporary?

All of the above.

Which of the following is correct in terms of granularity?

All of the answer choices are correct.

Data are useful for understanding marketing, but to gain deeper insight into a business, data need to be turned into information. Which of the following offers an example of turning data into information?

All of these

Data is useful for understanding individual sales, but to gain deeper insight into a business, data needs to be turned into information. Which of the following offers an example of turning data into information?

All of these

If a supplier has high power, what can it do to influence its industry?

All of these

Managing consumer trust is a challenge for ebusinesses. Which of the following is a good way to build trust when working with customers over the Internet?

All of these

What can encryption technology perform?

All of these

What is the name of a company's internal MIS department?

All of these

Which of the following examples indicates when the time is right to initiate a business process change?

All of these

Which of the following focuses on user-generated content?

All of these

Which of the following is an example of a way to maintain information security that a company should include in its information security policies?

All of these

Business intelligence is information collected from multiple sources. Which of the following provides an example of a source that would be included in business intelligence?

All of these.

MIS is a business function. Which of the following does MIS perform to help aid the company in decision making and problem solving?

All of these.

The sales department needs to rely on information from operations to understand _________.

All of these.

What is anything that happens during the course of a business process?

BPMN event

Which of the following are all common forms of viruses?

Backdoor program, worm, Trojan-horse viruses

Which of the following is not a typical way that a company would duplicate a competitive advantage?

Carrying large product inventories

John and Jenny have been saving for two years to take their six children on a vacation to Disneyworld. They are surprised to find out that airline tickets are far more expensive than they had anticipated. They decide to try to find cheaper tickets on Priceline, where they are allowed to set the price they are willing to pay for the airline tickets. What form of ebusiness model are John and Jenny using?

C2B

What expresses the specific number of instances in an entity?

Cardinality

Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of the type of information Cheryl would be using to successfully perform her job?

Compare the costs of supplies including energy over the last five years to determine the best-selling product by month.

A __________ advantage features a product or service on which customers place a greater value than they do on similar offerings from competitors.

Competitive

Which of the following is not considered a core driver of the information age?

Competitive Intelligence

A __________ features a product or service on which customers place a greater value than they do on similar offerings from competitors.

Competitive advantage

All of the following are common tools used in industry to analyze and develop competitive advantages, except:

Competitive analysis model

The process of gathering information about the competitive environment, including competitors' plans, activities, and products, to improve a company's ability to succeed is the definition of __________.

Competitive intelligence

The process of gathering information about the competitive environment, including competitors' plans, activities, and products, to improve a company's ability to succeed is the definition of ___________.

Competitive intelligence

Competitive intelligence is the process of gathering information about the competitive environment, including ________.

Competitors' plans

Competitive intelligence is the process of gathering information about the competitive environment, including _________.

Competitors' plans

What is the primary way that social networks work?

Connecting people by matching profile information

How do prevention and resistance technologies stop intruders from accessing and reading sensitive information?

Content filtering, encryption, and firewalls

Which of the following is not considered an advantage of a content management system?

Content management systems increase order-entry speed.

The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a ________ or _______________.

Cost advantage, product differentiation

According to Porter companies that wish to dominate broad markets should operate using

Cost leadership with a low cost

Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health-conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of a piece of data Cheryl would be using to successfully perform her job?

Craig Newmark customer number is 15467. Feedback: Data are raw facts that describe the characteristics of an event or object. Data for Cheryl would include 'Craig Newmark customer number is 15467'.

Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of a piece of data Cheryl would be using to successfully perform her job?

Craig Newmark is customer number 15467

Cheryl is the operations manager for Nature's Bread Company, which specializes in providing natural products for health conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of a piece of data Cheryl would be using to successfully perform her job?

Craig Newmark is customer number 15467

What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing?

Customer-facing processes

Which of the following represents the core drives of the information age?

Data, Information, Business Intelligence, Knowledge

Select the four core drivers of the information age.

Data, information, business intelligence, knowledge

Review the following statements. Which one does not represent an example of a structured decision?

Deciding to enter a new market

The Victory Wireless store in Denver is currently offering a fabulous marketing strategy for potential new iPhone customers. Victory Wireless offers customers who purchase an iPhone with a 2 year subscription a free Otter phone case, car charger, ear phones, and speakers. In terms of Porter's Five Forces what is Victory Wireless attempting to achieve with this marketing strategy?

Decrease buyer power

What process decodes information?

Decryption

What kind of attribute would be age?

Derived attribute

What is predictive analytics?

Extracts information from data and uses it to predict future trends and identify behavioral patterns

What is predictive analysis?

Extracts information from data and uses it to predict future trends and identify behavioral patters

A(n) ________ is the confirmation or validation of an event or object.

Fact

Which of the below is the key term that defines the confirmation or validation of an event or object?

Fact

Which of the following is not a core driver of the information age?

Fact

Which of the below is the key term that defines the confirmation or validation of an event or object?

Fact.

is the confirmation or validation of an event or object. In the past, people primarily learned facts from books..

Facts

A disk image organizes information on a hard disk in the most efficient way.

False

A standardized set of activities that accomplish a specific task is called a supply chain component.

False

A static process continuously changes and provides business solutions to ever-changing business operations.

False

A variable is a business intelligence characteristic that stands for a value that cannot change over time.

False

Competitive data is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making.

False

Decreasing customer loyalty, increasing costs, and decreasing sales are all examples of business strategies.

False

Disk optimization software helps save information if a computer crashes.

False

Explicit knowledge is the knowledge contained in people's heads. The challenge inherent in explicit knowledge is figuring out how to recognize, generate, share, and manage knowledge that resides in people's heads.

False

Fallback occurs when the primary machine recovers and resumes operations, taking over from the secondary server.

False

Firm infrastructure and human resource management are part of the primary value activities

False

Inbound logistics and operations are part of the support value activities.

False

Machine to Machine (M2M) extracts information from data and uses it to predict future trends and identify behavioral patterns.

False

Mark Peterson identified the Porter's Five Forces Model which analyzes the competitive forces within a business environment.

False

The Internet provides access to Internet information through documents including text, graphics, audio, and video files that use a special formatting language called HTML.

False

The business decisions made by the accounting department include employee data, promotion data, and vacation data.

False

The majority of eBay's customers are using a business-to-business (B2B) ebusiness model.

False

Greg Provenzo owns and runs a Blockbuster video store. Greg is implementing a drive-thru rental process that is the same as you would find at a fast food restaurant. Customers can pick-up and drop-off their videos without leaving their cars. Greg's new system has become so popular that Videos Plus, a competitor down the street, is attempting to recreate Greg's video drive-thru rental process. Greg's system is an example of a ________.

First-mover advantage

Greg Provenzo owns and runs a Blockbuster video store. Greg is implementing a drive-thru rental process that is the same as you would find at a fast-food restaurant. Customers can pick up and drop off their videos without leaving their cars. Greg's new system has become so popular that Videos Plus, a competitor down the street, is attempting to re-create Greg's video drive-thru rental process. Greg's system is an example of a _________.

First-mover advantage.

What is the website that was the primary catalyst for growing electronic government and is currently the official U.S. gateway to all government information?

FirstGov.gov

When Friedman describes Globalization 3.0, he discuss 10 forces that ________ the world.

Flattened

When Friedman describes Globalization 3.0 he discusses 10 forces that ________ the world.

Flattened the World

Broad differentiation, broad cost leadership, and _________ create the three generic strategies identified by Porter.

Focused strategy

Which of the following are examples of analytical information?

Future growth analysis, sales projections, and product statistics

Your boss, Ty Jacob, has asked you to analyze the music industry using Porter's five forces model. Which of the following represents the threat of substitute products or services in the music industry?

Game systems like Wii, social networks like Facebook

Your boss, Ty Jacob, has asked you to analyze the music industry using Porter's Five Forces Model. Which of the following represents the threat of substitute products or services in the music industry?

Game systems like Wii, social networks like Facebook.

The cloud computing service provider ___________, specializes in word processor, spreadsheet, and online presentation tool services.

Google

An MIS infrastructure is ___________ and ____________.

Hardware and software

When buyer power is low, supplier power is typically _____.

High

When buyer power is low, supplier power is typically ______.

High.

Within the sites that support disaster recovery, ______ is a separate and fully equipped facility where the company can move immediately after a disaster and resume business.

Hot site

Which of the following represents the department that maintains policies, plans, and procedures for the effective management of employees?

Human Resources

What is the support value activity that provides employees with training, hiring, and compensation?

Human resource management

Which of the following statements is true?

IT enables business success and innovation.

What is forging of someone's identity for the purpose of fraud?

Identity theft

Kevin Campbell is an incoming freshman at your college. Kevin is frustrated by the cost of books, tuition, and expenses and he also needs to purchase a rather expensive laptop. In an effort to save money, Kevin beings a Facebook group finding other college students who need to purchase laptops. Soon, Kevin's Facebook group has close to 100,000 students. Kevin decides to collectively approach different computer companies to see if his group qualifies for a special discount. What business strategy is Kevin using to purchase laptops?

Increasing buyer power

Kevin Campbell is an incoming freshman at your college. Kevin is frustrated by the cost of books, tuition, and expenses, and he also needs to purchase a rather expensive laptop. In an effort to save money, Kevin begins a Facebook group finding other college students who need to purchase laptops. Soon, Kevin's Facebook group has close to 100,000 students. Kevin decides to collectively approach different computer companies to see if his group qualifies for a special discount. What business strategy is Kevin use?

Increasing buyer power.

Kevin Campbell is an incoming freshman at your college. Kevin is frustrated by the cost of books, tuition, and expenses, and he also needs to purchase a rather expensive laptop. In an effort to save money, Kevin begins a Facebook group finding other college students who need to purchase laptops. Soon, Kevin's Facebook group has close to 100,000 students. Kevin decides to collectively approach different computer companies to see if his group qualifies for a special discount. What business strategy is Kevin using to purchase laptops?

Increasing buyer power.

In the _________ age infinite quantities of facts are widely available to anyone who can use a computer.

Information

What age are we currently living in when infinite quantities of facts are widely available to anyone who can use a computer?

Information Age

when infinite quantities of facts are widely available to anyone who can use a computer.

Information Age

Which of the following offers an example of a company operating in a narrow, focused market operating as the low-cost provider?

Payless Shoes

What is extraction, transformation, and loading?

It is is a process that extracts information from internal and external databases, transforms it using a common set of enterprise definitions, and loads it into a data warehouse

Today's workers are referred to as _______________ and they use BI along with personal experience to make decisions based on both information and intuition, a valuable resource for any company.

Knowledge workers

Determining what is ethical can sometimes be difficult because certain actions can be justified or condemned, depending on how you view the relationship between ________ and ________

Legal and ethical

MIS is a valuable tool that can leverage the talents of people who know how to use and manage it effectively

MIS can be an important enabler of business success and innovation; which of the below statements is accurate when referring to MIS

When evaluating the value chain, all of the following are included in the primary value activities except:

MIS development

What would a company like eBay or Amazon be constantly benchmarking?

MIS efficiency and MIS effectiveness

MIS can be an important enabler of business success and innovation. Which of the following statements is accurate when referring to MIS?

MIS is a valuable tool that can facilitate the movement of information and knowledge to the right people at the right time to make the best possible decisions

MIS can be an important enabler of business success and innovation. Which of the below statements is accurate when referring to MIS?

MIS is a valuable tool that can leverage the talents of people who know how to use and manage it effectively.

which refers to devices that connect directly to other devices.

Machine to Machine

____________ refers to devices that connect directly to other devices.

Machine to machine

Which of the following is typically performed by the sales or marketing department?

Maintain transactional data

Which of the following is typically performed by the sales or marketing department?

Maintain transactional data.

What includes a variety of threats such as viruses, worms, and Trojan horses?

Malicious code

MIS is a business function, like accounting or sales, which moves information about people, products, and processes across the company to facilitate decision making and problem solving. What does MIS stands for?

Management Information System

MIS is a business function, like accounting or sales, which moves information about people, products, and processes across the company to facilitate decision making and problem solving. What does MIS stands for?

Management Information Systems.

One challenge that companies today sometimes have is that they are departmentalized and the departments act independently of each other. One solution that can help a company work interdepartmentally includes ___________.

Management information systems

The challenge that companies today sometimes have is that they are departmentalized and act independently of each other. One solution that can help a company work interdepartmentally includes __________.

Management information systems

The department within a company that supports sales by planning, pricing, and promoting goods or services is called ___________.

Marketing.

When a company is the first to market with a competitive advantage, this is called a first-mover advantage. All of the following companies were first-movers except ____________.

Microsoft - Bing search engine

When a company is the first to market with a competitive advantage, this is called a first-mover advantage. All of the following companies were first-movers except ___________.

Microsoft-Bing Search Engine

When a company is the first to market with a competitive advantage, this is called a first-mover advantage. All of the following companies were first-movers except ____________.

Microsoft-Bing search engine.

What has the potential to contain more than one value for an attribute?

Multivalued attribute

If a business is following a focused strategy then its competitive scope is _______.

Narrow market

Jennifer Bloom is writing a paper and she must determine which of Porter's three generic strategies The Museum Company has implemented. Jennifer finds out that The Museum Company offers specialty products found only in museums around the world to affluent customers. What would Jennifer determine The Museum Company is using as its generic strategy?

Narrow market, high cost

Jennifer Bloom is writing a paper and she must determine which of Porter's three generic strategies The Museum Company has implemented. Jennifer finds out that The Museum Company offers specialty products found only in museums around the world to affluent customers. What would Jennifer determine The Museum Company is using as its generic strategy?

Narrow market, high cost.

When applying Porter's three generic strategies, Tiffany & Co. has a competitive scope and cost strategy that is _________.

Narrow market-high cost strategy

MIS can add value to both primary and support activities within a business. Which of the following is not an example of a company adding value by the use of MIS in a support activity?

Netflix creating a business strategy for the video rental market that delivers videos via the mail

MIS can add value to both primary and support activities within a business. Which of the following is not an example of a company adding value by the use of MIS in a support activity?

Netflix creating a business strategy for the video rental market that delivers videos via the mail.

Which of the following are included as potential external weaknesses in a SWOT analysis that are harmful to an organization?

New entrants, substitute products, shrinking markets, costly regulatory requirements

Which of the below is similar to focused strategy versus broad strategy?

Niche market versus large market

John Cleaver is the CEO of Tech World, which is a retail store that sells computers, monitors, cameras, televisions and many other electronic products. John and his executive team are meeting to brainstorm new ideas on how to grow the business. One idea is to mimic a competitor's product that is attempting to sell a new product in a different industry. After performing a Porter's Five Forces analysis John determines that all of the forces are high in this new industry. What should John do?

Not introduce the product because all five forces are strong and this would be a highly risky business strategy

John Cleaver is the CEO of Tech World, which is a retail store that sells computers, monitors, cameras, televisions, and many other electronic products. John and his executive team are meeting to brainstorm new ideas on how to grow the business. One idea is to mimic the product of a competitor that is attempting to sell a new product in a different industry. After performing a Porter's Five Forces analysis, John determines that all of the forces are high in this new industry. What should John do?

Not introduce the product. Because all five forces are strong, introducing the product would be a highly risky business strategy.

What kind of attribute is assigned to an attribute when no other value applies or when a value is unknown?

Null-valued attribute

How can a company reduce the threat of substitute products or services?

Offer additional value through wider product distribution.

Which of the following demonstrates potential issues with Business 2.0 and information vandalism?

Open source allows anyone to be able to edit, damage, or destroy content

Greg works for Geneva Steel Corporation. Greg's duties include managing the overall processes for the company and transforming the steel resources into goods. Which department would Greg most likely work in?

Operations Manager

Which of the following is not considered a category within the support value activities in a value chain analysis?

Outbound logistics

What generates revenue each time a user clicks on a link that takes the user directly to an online agent waiting for a call?

Pay-per-call

Which of the following offers an example of a company operating in a narrow focused-market operating as the low-cost provider?

Payless Shoes

Which of the following is considered data?

Quantity sold

Updating business strategies is a continuous undertaking as internal and external environments _______.

Rapidly change

Callie Crystal owns and operates one of the most successful local coffee shops in Denver, called The Edgewater Café. Each time a customer purchases their 100th cup of coffee at The Edgewater Café they receive a free pound of coffee of their choice. What is Callie attempting to create with her unique "Free Pound of Coffee" marketing program?

Reducing buyer power with a loyalty program

Callie owns and operates one of the most successful local coffee shops in Denver called the Edgewater Café. Each time a customer purchases their 100th cup of coffee at the Edgewater Café, they receive a free pound of coffee of their choice. That is Callie attempting to create with her unique "Free Pound of Coffee" marketing program?

Reducing buyer power with a loyalty program

Callie Crystal owns and operates one of the most successful local coffee shops in Denver, called The Edgewater Café. Each time a customer purchases their 100th cup of coffee at The Edgewater Café, they receive a free pound of coffee of their choice. What is Callie attempting to create with her unique "Free Pound of Coffee" marketing program?

Reducing buyer power with a loyalty program.

Some industries' competition is much more intense than others. Retail grocery stores such as Kroger, Safeway, and Albertson's in the United States experience fierce competition and offer similar marketing campaigns to compete. What is this an example of in terms of Porter's Five Forces?

Rivalry among existing competitors

When reviewing Porter's value chain analysis, which of the below provides customer support after the sale of goods and services?

Service

What in the cloud means that each customer or tenant must purchase and maintain an individual system?

Single-tenancy

What is knowledge?

Skills, experience, and expertise, coupled with information and intelligence that creates a person's intellectual resources.

Your boss, Tom Repicci, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a focused strategy?

Sky Taxi-a rent by the hour personal plane service

Your boss, Penny Dirks, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a cost leadership strategy?

Southwest, Horizon, Frontier, JetBlue

Your boss, Tom Repicci, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a cost leadership strategy?

Southwest, Horizon, Frontier, JetBlue

Consider a home theater system. Which of the following represents the process?

Spinning the disk to play, pause, rewind, or fast forward.

If you were thinking about a home theater system which of the following represents the process?

Spinning the disk to play, pause, rewind, or fast forward.

Which of the following statements is correct when considering a SWOT analysis?

Strengths and weaknesses originate inside an organization

Which social media site works by allowing content to find the users, instead of the users having to search for the content?

StumbleUpon

Which of the below represents a company in a supply chain?

Supplier and customer

Porter identified three generic strategies that a business could follow after identifying a market it wanted to enter. Which of the following is not included as one of Porter's three generic strategies?

Supplier cost differentiation

Shawn McGill is on the executive board for ABC pharmaceuticals. The company produces the number one selling cancer fighting drug on the market. Due to its incredible success ABC pharmaceuticals has decided to increase the cost of the drug from $8 a pill to $15 a pill. Which force is ABC pharmaceutical using to increase its drug price?

Supplier power

Shawn McGill is on the executive board for ABC Pharmaceuticals. The company produces the number-one-selling cancer-fighting drug on the market. Due to its incredible success, ABC pharmaceuticals has decided to increase the cost of the drug from $8 a pill to $15 a pill. Which force is ABC Pharmaceuticals using to increase its drug price?

Supplier power.

Michael Porter defined the Five Forces Model and the potential pressures that can hurt sales. Which of the following is not one of the potential pressures that can hurt sales?

Suppliers can drive down profits by charging more for supplies

Michael Porter defined the Five Forces Model and the potential pressures that can hurt sales. Which of the following is not one of the potential pressures that can hurt sales?

Suppliers can drive down profits by charging more for supplies.

Which of the following represents a typical supply chain?

Suppliers-Company-Customers

What includes all parties involved, directly or indirectly, in obtaining raw materials or a product?

Supply chain

What are costs that make customers reluctant to switch to another product or service?

Switching costs

___________ make customers reluctant to switch to another product or service.

Switching costs

Which of the following is not included as one of Friedman's 10 forces that flattened the world?

Systems Thinking

What is a way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part?

Systems thinking

What is a way of monitoring the entire system in a company, by viewing the multiple inputs being processed to produce outputs?

Systems thinking

Sandy Fiero works as the Chief Knowledge Officer for Bend Lumbar Company. She has been given the responsibility to create a product or service that will bring an added value to its customers to increase the company's revenue. Sandy determines that the best value she can add is by creating a service that offers free next day shipping on any order over $50. Where in the value chain is Sandy adding value?

The primary value activity outbound logistics

Sandy Fiero works as the Chief Knowledge Officer for Bend Lumbar Company. She has been given the responsibility to create a product or service that will bring an added value to its customers to increase the company's revenue. Sandy determines that the best value she can add is by creating a service that offers free next-day shipping on any order over $50. Where in the value chain is Sandy adding value?

The primary value activity outbound logistics.

Imagine you are creating a new product to sell in an up-and-coming market. Which of the below statements indicates that it would be easy for you as the new entrants to compete in this market?

The threat of new entrants force is high in the up-and-coming market

Imagine you are creating a new product to sell in an up-and-coming market. Which of the below statements indicates that it would be difficult for you to enter this new market?

The threat of new entrants force is low in the up-and-coming market

Which of the following is a tool a manager can use to analyze competitive intelligence and identify competitive advantages?

The three generic strategies

If you were thinking about an oven as a system which of the following represents the input?

The uncooked food

Consider an oven as a system. Which of the following represents the input?

The uncooked food.

If you were thinking about a washing machine as a system which of the following represents the process?

The wash and rinse cycle

Consider a washing machine as a system. Which of the following represents the process?

The wash and rinse cycle.

Which one of Porter's five forces is high when it is easy for new competitors to enter a market and low when there are significant entry barriers to joining a market?

Threat of new entrants

Which one of Porter's five forces is high when it is easy for new competitors to enter a market and low when there are significant entry barriers to joining a market?

Threat of new entrants.

What evaluates industry attractiveness?

Three Generic Strategies

What are the different options where an emergency notification service can be deployed?

Through the firm's own infrastructure or by an outside service

Which of the following implies that information is current with respect to the business requirement?

Timeliness

Paula Logston is the owner and operator of a high-end online custom clothing company. Paula has never heard of Porter's Five Forces Model, and she wants to understand why she should perform an analysis using it. If you were tasked with explaining Porter's Five Forces Model to Paula, what would be the primary reason she would want to use this type of analysis?

To help Paula evaluate the attractiveness of the clothing industry.

Paula Logston is the owner and operator of a high-end online custom clothing company. Paula has never heard of Porter's Five Forces model and she wants to understand why she would perform an analysis using it. If you were tasked with explaining Porter's Five Forces model to Paula what would be the primary reason she would want to use this type of analysis?

To help Paula evaluate the attractiveness of the clothing industry.

What is the primary reason a company has a failover system?

To take down the primary system for maintenance, while the secondary system activates to ensure continuous operations

A desktop computer sits on, next to, or under a user's desk and is too large to carry around. The computer box is where the CPU, RAM, and storage devices are held with a monitor on top or a vertical system box (called a tower) usually placed on the floor within a work area.

True

A disruptive technology is a new way of doing things that initially does not meet the needs of existing customers.

True

A dynamic report changes automatically during creation. Dynamic reports can include updating daily stock market prices or the calculation of available inventory.

True

A fact is the confirmation or validation of an event or object. In the past, people primarily learned facts from books.

True

A model is a simplified representation or abstraction of reality.

True

A report can cover a wide range of subjects or specific subject for a certain time period or event.

True

A snapshot is a view of data at a particular moment in time.

True

A stakeholder is a person or group that has an interest or concern in an organization. Stake holders drive business strategies, and depending on the stakeholder's perspective, the business strategy can change.

True

An acceptable use policy (AUP) requires a user to agree to follow it in order to be provided access to corporate email, information systems, and the Internet

True

An input device is equipment used to capture information and commands.

True

At the operational level, employees develop, control, and maintain core business activities required to run the day-to-day operations.

True

Business intelligence is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making.

True

Cache memory is a small unit of ultrafast memory that is used to store recently accessed or frequently accessed data so that the CPU does not have to retrieve this data from slower memory circuits such as RAM.

True

Cars, groceries, and clothing are all examples of goods

True

Choosing not to fire a sales representative who is underperforming while knowing that the representative is experiencing family problems is a form of knowledge.

True

Disk image is software for data recovery and relieves the burden of reinstalling applications if a hard drive crashes or becomes irretrievably corrupted.

True

Ecommerce is the buying and selling of goods and services over the Internet. Ecommerce refers only to online transactions.

True

Your boss, Ty Jacob, has asked you to analyze the music industry using Porter's Five Forces Model. Which of the following represents buyer power in the music industry?

Walmart, Target, and iTunes.

Your boss, Ty Jacob, has asked you to analyze the music industry using Porter's five forces model. Which of the following represents buyer power in the music industry?

Walmart, Target, iTunes

Which of the following demonstrates a company that has implemented a low-cost, broad-market strategy?

Walmart.

As a trainer for Exempla Healthcare, Tina is faced with many challenges to properly training her new hires. There are over 40 different locations where Exempla employees work across the Chicago metro area. Tina decides to implement some valuable ebusiness tools to help reduce traveling costs, increase speed, and provide flexibility for completing training sessions with all the new hires. Tina primarily uses PowerPoints and videos during her training modules. What is the most effective ebusiness tool for Tina to implement in order to accomplish all of her training goals?

Webinar

Which of the following provides an example of information?

What is my worst-selling product?

Select the question that can be answered using only raw data.

What is the date, amount sold, and customer number for a sale transaction?

Which of the following provides an example of data?

Who is customer number 12345XX?

Which of the following is included as one of Friedman's 10 forces that flattened the world?

Wireless technologies

Which of the following is included as one of Friedman's 10 Forces that flattened the world?

Wireless technologies.

Which of the following is included as one of Friedman's 10 forces that flattened the world?

Wireless technologies.

The banking industry has implemented several competitive advantages, including ATMs, online bill-pay services, and electronic statements. Of course, these competitive advantages were quickly duplicated by any competitor that wanted to remain in the banking industry. These are examples of ___________.

acquiring new technology products and services

The banking industry has implemented several competitive advantages, including ATMs, online bill-pay services, and electronic statements. Of course, these competitive advantages were quickly duplicated by any competitor that wanted to remain in the banking industry. These were all examples of ___________ competitive advantages.

acquiring new technology products and services

Gina Brooks works for Aquarium Retail Services selling high-end saltwater fish and tank supplies. Aquarium Retail Services is the current market leader in Gina's city. Gina has recently been approached by Deep Blue Incorporated with an opportunity to run its corporate nationwide marketing and sales division. Gina decides to jump at the opportunity! Deep Blue is attempting to gain a competitive ________ by stealing its competitor's key employees.

advantage

What are mathematical formulas placed in software that performs an analysis on a dataset?

algorithms

business intelligence is information collected from multiple sources; which of the following provides an example of a source that would be included in business intelligence - suppliers, customers, competitors

all of these

data is useful for understanding individual sales, but to gain deeper insight into a business, data needs to be turned into information; which of the following offers an example of turning data into information - who are my best customers? what is my best-selling product? what is my worst-selling product?

all of these

what are the characteristics of unstructured data - does not follow a specified format; free-form text; emails, twitter tweets, and text messages

all of these

What uses data about people's behaviors to understand intent and predict future actions?

behavioral analysis

what uses data about people's behaviors to understand intent and predict future actions

behavioral analytics

which of the following is considered information

best-selling item by month

Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health-conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of knowledge that Cheryl would be using to successfully perform her job?

best-selling product changes when Tony, the best baker, is working

What is a collection of large, complex datasets, including structured and unstructured data, which cannot be analyzed using traditional database methods and tools?

big data

what is a collection of large complex data sets that cannot be analyzed using traditional database methods and tools

big data

As companies move from data to knowledge, they start to include more and more variables for analysis, resulting in better, more precise support for _____________.

both decision making and problem solving

What is the scientific process of transforming data into insight for making better decisions?

business analytics

Which of the following terms is synonymous with analytics?

business analytics

What is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patters, trends, and relationships for strategic decision making?

business intelligence

what is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision ?

business intelligence

Information technology can enable departments to more efficiently and effectively perform their core _____________.

business operations

information technology can enable departments to more efficiently and effectively perform their core ____

business operations

how are the majority of companies today typically organized

by departments or functional areas

Which of the following forms of data mining assigns records to one of a predefined set of classes?

classification

Which of the following is the correct definition of pattern recognition analysis?

classifies or labels an identified pattern in the machine learning process

_______ observes the exact pattern of a consumer's navigation through a site.

clickstream data

Which group of stakeholder's primary interests include professional associations, ethical recycling, and increasing employment?

community

Which group of stakeholders' primary interests include professional associations, ethical recycling, and increasing employment?

community

Steve Jobs and Apple created a big advantage in the technology industry with the introduction of the iPod, iPhone, and iPad. What are these all examples of?

competitive advantagefirst-mover advantage

What is the process of gathering information about the competitive environment, including competitors' plans, activities, and products, to improve a company's ability to succeed?

competitive intelligence

which of the following is not considered a core driver of the information age

competitive intelligence

Which of the below is NOT considered an advantage of a content management system?

content management systems increase order entry speed

What determines a statistical relationship between variables, often for the purpose of identifying predictive factors among the variables?

correlation analysis

The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a ________ or ________________.

cost advantage, product differentiation

The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a ___________ or __________.

cost advantage; product differentiation

In analyzing a business, the characteristics of an individual sale, such as the order date, are best referred to as ______.

data

What are the raw facts that describe the characteristics of an event or object?

data

which of the following is considered a core driver of the information age

data

What is information?

data converted into a meaningful and useful context

what is information ?

data converted into a meaningful and useful context

Who extracts knowledge from data by performing statistical analysis, data mining, and advanced analytics on big data to identify trends, market changes, and other relevant information?

data scientist

Who extracts knowledge from data by performing statistical analysis, data mining, and advanced analytics on big data to identify trends?

data scientist

which of the following is not a core driver of the information age ?

data, information, business intelligence, knowledge

which of the following represents the core drives of the information age ?

data, information, business intelligence, knowledge

Which of the following is the correct definition of correlation analysis?

determines a statistical relationship between variables, often for the purpose of identifying predictive factors among the variables

What is a SWOT analysis?

evaluates an organization's strengths, weaknesses, opportunities, and threats to identify significant influences that work for or against business strategies

Which of the following are confirmed or validated with a fact?

event and object

What identifies patterns in data, including outliers, uncovering the underlying structure to understand relationships between the variables?

exploratory data analysis

Where would you categorize threats in a SWOT analysis?

external, harmful

Where would you categorize opportunities in a SWOT analysis?

external, helpful

Which of the following definitions represents a data scientist?

extracts knowledge from data by performing statistical analysis, data mining, and advanced analytics on big data to identify trends, market changes, and other relevant information

what is the confirmation or validation of an event or object

fact

Companies do not need a privacy policy for email because an employee's work email is private and cannot be viewed by the company.

false

EBusiness is the buying and selling of goods and services over the internet.

false

If a business could produce the same product with less expensive inputs it would probably see a decrease in profits.

false

Maintainability means the system functions correctly and provides accurate information

false

Porter has identified three generic business strategies including focused, broad cost leadership, and switching strategy

false

Predictive analytics is a world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention.

false

Strategic decisions are highly structured decisions

false

Structured query language compiles all of the metadata about the data elements in the data model.

false

The primary purpose of a data warehouse is to perform transactional processes

false

With grid computing, a problem is broken into pieces and distributed to many machines, allowing ______ processing than could occur with a single system.

faster

which department tracks strategic financial issues, including money, banking, credit, investments, and assets

fiance

Greg Provenzo owns and runs a Blockbuster video store. Greg is implementing a drive-thru rental process that is the same as you would find at a fast-food restaurant. Customers can pick up and drop off their videos without leaving their cars. Greg's new system has become so popular that Videos Plus, a competitor down the street, is attempting to re-create Greg's video drive-thru rental process. Greg's system is an example of a _________.

first-mover advantage

Broad differentiation, broad cost leadership, and ________ create the three generic strategies identified by Porter.

focused strategy

Which of the following is considered the output in the systems thinking example of a decision support system?

forecasts

Your boss has asked you to analyze the music industry using Porter's five forces model. Which of the following represents the treat of substitute products or services in the music industry?

game systems like Wii, social networks like Facebook.

Which of the following are types of human-generated structured data?

gaming data, click-stream data & input data

what are material items or products that customer's will buy to satisfy a want or need

goods

When buyer power is low, supplier power is typically ______.

high

What creates the illusion that a large number of potential customers are clicking the advertiser's links, when in fact there is no likelihood that any of the clicks will lead to profit for the advertiser?

hitbots

Which department maintains policies, plans, and procedures for the effective management of employees?

human resources

which of the following represents the department that maintains policies, plans, and procedures for the effective management of employees

human resources

what type of structured data includes input data, click-stream data, or gaming data

human-generated

What is data that humans, in interaction with computers, generate?

human-generated data

Which of the following is the correct definition of exploratory data analysis?

identifies patterns in data, including outliers, uncovering the underlying structure to understand relationships between the variables

In terms of big data, what is variety?

includes different forms of structured and unstructured data

In terms of big data, what is velocity?

includes the analysis of streaming data as it travels around the Internet

In terms of big data, what is volume?

includes the scale of data

In terms of big data, what is veracity?

includes the uncertainty of data, including biases, noise, and abnormalities

Assume you are in the business of producing and selling cars. If you could produce more cars with the same input, what would happen to your productivity and profits assuming the price of your cars remains the same?

increase in productivity, increase in profits

which activities belong in the sales department

relies on information from operations to understand inventory, place orders, and forecast consumer demand

Which activities belong in the sales department?

relies on information from operations to understand inventory, place orders, and forecast consumer demand.

The department within a company that performs the function of selling goods or services is called

sales

the department within a company that performs the function of selling goods or services is called ____

sales

which data types are typically found in the sales department ?

sales data, customer data, commission data, and customer support data

Which of the following is considered a service?

selling groceries managing a team cutting hair

When reviewing Porter's value chain analysis, which of the following provides customers support after the sale of goods and services?

service

what are tasks performed by people that customer's will buy to satisfy a want or need

services

What is software that will search several retailers' websites and provide a comparison of each retailer's offerings, including prices and availability

shopping bot

what is knowledge

skills, experience, and expertise, coupled with information and intelligence, that create a person's intellectual resources

What is a view of data at a particular moment in time?

snapshot

what is a view of data at a particular moment in time

snapshot

What analyzes text flowing across the Internet, including unstructured text from blogs and messages?

social media analysis

What analyzes recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise?

speech analysis

What is a person or group that has an interest or concern in an organization?

stakeholder

What is a report that is created once based on data that does not change?

static report

What type of report can include a sales report from last year or salary report from five years ago?

static report

What type of report is created based on data that does not change?

static report

what type of report can include a sales report from last year or salary report from five years ago

static report

what type of report is created based on data that does not change

static report

What has a defined length, type, and format and includes numbers, dates, or strings such as Customer Address?

structured data

What is typically stored in a traditional system such as a relational database or spreadsheet and accounts for about 20 percent of the data that surrounds us.

structured data

Porter identified three generic strategies that a business could follow after identifying a market it wanted to enter. Which of the following is not included as one of Porter's three generic strategies?

supplier cost differentiation

What includes all parties involved, directly or indirectly, in obtaining raw materials or a product?

supply chain

which activities belong in the marketing department

supports the sales by planning, pricing, and promoting goods or services

what is a way of monitoring the entire system in a company, by viewing the multiple inputs being processed to produce outputs

systems thinking

What is a computer that has a flat screen that uses a mouse or fingertip for input instead of a keyboard?

tablet

Which of the following decisions does a firm need to make as soon as it has identified the activities from the value chain that are bringing the highest added value to their customers?

target high value-adding activities to further enhance their value target low value-adding activities to increase their value & perform some combination of the two

What is a haptic interface?

technology allowing humans to interact with a computer through bodily sensations and movements

What is the primary business advantage of using email?

the ability to inform and communicate with many people simultaneously, immediately, and with ease

What is digitization?

the automation of existing manual and paper-based processes and workflows to a digital format

All of the following are common tools used in industry to analyze and develop competitive advantages, except ______.

the competitive analysis model

All of the following are common tools used in the industry to analyze and develop competitive advantages, except _________.

the competitive analysis model

which activities belong in the finance department

tracks strategic financial issues, including money, banking, credit, investments, and assets

which data types are typically found in the accounting department

transactional data, purchasing data, payroll data, tax data

A data-driven website can help limit the amount of information displayed to customers based on unique search requirements.

true

A disruptive technology is a new way of doing things that initially does not meet the needs of existing customers

true

A foreign key is a primary key of one tables that appears as an attribute in another table and acts to provide a logical relationship between the two tables.

true

A hashtag is a keyword or phrase used to identify a topic and is preceded by a hash or pound sigh (#). For example, the hashtag #sandiegofire helped coordinate emergency responses to a fire.

true

A primary key is a field that uniquely identifies a given record in a table.

true

A sustainable MIS infrastructure identifies ways that a company can grow in terms of computing resources while simultaneously becoming less dependent on hardware and energy consumption

true

An enterprise architect is a person grounded in technology, fluent in business, and able to provide the important bridge between MIS and business

true

Asking how any employees are out sick is a type of operational question

true

Benchmarks are baseline values the system seeks to attain

true

Bring your own device is a policy that allows employees to use their personal mobile devices and computers to access enterprise data and applications

true

Business intelligence is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making

true

Competitive advantages provide the same product or service either at a lower price or with additional value that can fetch premium prices

true

Date of birth would be a stored attribute..

true

FedEx created a first-mover advantage by developing its customer self-service software, which allows people to request parcel pickups, print mailing slips, and track parcels online

true

Granularity refers to the level of detail in the model or the decision-making processes

true

MIS is a tool that is most valuable when it leverages the talents of people who know how to use and manage it effectively.

true

Order date, amount sold, and customer number are all forms of data.

true

Porter's five forces Model analyzes the competitive forces within the environment in which a company operates to assess the potential for profitability within an industry.

true

Social networking is the practice of expanding your business and/or social contacts by constructing a personal network

true

Supplier power is one of the Porter's five forces and it measures the suppliers' ability to influence the prices they charge for supplies (including materials, labor, and services)

true

The Trojan-horse virus hides inside other software, usually as an attachment or a downloadable file.

true

Transactional information is used when performing operational tasks and repetitive decisions such as analyzing daily sales reports and productions schedules to determine how much inventory to carry.

true

fuzzy logic is a mathematical method of handling imprecise or subjective information

true

What type of data is not defined and does not follow a specified format and is typically free-form text such as emails, Twitter tweets, and text messages?

unstructured data

Which of the following is the correct definition of behavioral analysis?

uses data about people's behaviors to understand intent and predict future actions

What includes support value activities and primary value activities and is used to determine how to create the greatest possible value for customers?

value chain analysis