IST 309 Chapter 11

The ______ component of SCM is often referred to as logistics.

Deliver

Amazon's fulfillment process is fully automated (no humans are involved).

False

Bundling is a form of upselling.

False

Customer-facing CRM applications allow customers to self-serve.

False

Distribution portals automate the business processes involved in purchasing or procuring products between a single buyer and multiple suppliers.

False

High-end CRM systems are designed for companies like Amazon because they are so large and have so many different customers.

False

Low-end CRM systems are designed for companies like Boeing because they only have a few, large customers.

False

Operational CRM systems support _______-office business processes or processes that _____________.

Front; directly interact with customers

Boeing uses a _________-end CRM system because it ________.

High; coordinates staff activities in a campaign to sell its products

________ flows consist of data related to demand, shipments, orders, returns, and schedules, as well as changes in any of these data.

Information

__________ is the number of shares of the company's stock outstanding multiplied by the price per share of the stock.

Market capitalization

Organizations must have a strategy for managing all the resources that are involved in meeting customer demand for their product or service. This strategy is developed in the ______ component of SCM.

Plan

Amazon uses a(n) ________ SCM system.

Proprietary, on-premise

In the _________ component of SCM, organizations choose suppliers to deliver the goods and services they need to create their product or service.

Source

Distribution portals are for a company's customers.

True

Distribution portals automate the business processes involved in selling or distributing products from a single supplier to multiple buyers.

True

You purchase the raw metal, glass, and leather to manufacture your new car from various suppliers. You are conducting business ________.

Upstream

_____________ is a business strategy in which a company purchases its upstream suppliers to ensure that its essential supplies are available as soon as the company needs them.

Vertical integration

The Royal Bank of Scotland's bot, called Luvo, ___________.

allows customers to describe what they are looking for instead of just choosing from standard options.

Overstock's chatbot, called Mila, ___________.

automates the simple but time-consuming process of requesting sick leave.