IST 430 Knowledge Management Chapters 5-9

What does the Knowledge-based view say about knowledge strategy?

Focuses knowledge resources at the centre of strategy, competitive and sustainable competitive advantage, challenges underlying assumptions about organizations and their management

What does the Resource-based view say about knowledge strategy?

Has value, meets the criteria for sustainable competitive advantage, creates competitive advantage with the know-how to combine other resources into capabilities.

How does knowledge usage impact employees' ability to perform job activities?

It allows them to understand what they need to know before they perform those specific activities

How does 'knowledge creation' fill knowledge gaps internally?

It fills knowledge gaps internally from learning by doing, knowledge acquistion and knowledge sharing

What is knowledge loss?

Occurs when an organization no longer has access to knowledge it previously had.

What are solutions to prevent knowledge loss?

Capturing and transferring tacit knowledge from older employees to younger employees, capturing and storing knowledge by codifying (writing it down) it Conducting exit interviews, capturing lessons learned or best practice from projects that departing employees contributed to. Sharing knowledge with others so it doesn't become obsolete

What are the three different perspectives to knowledge sharing? Explain all three.

Conduit model- Defines knowledge sharing as "The movement of knowledge between entities, which includes individuals, organizational units or organizations" Process model- Defines knowledge sharing in a series of steps representing dyadic exchanges of knowledge between the knower(sender) and learner (receiver) Constrictivist model Privileges individual knowledge and sees knowledge as subjective and empiricist

Knowledge Strategy

Decisions about an organization's knowledge resources and capabilities, including resource appraisal and deployment to address knowledge gaps now and in the future.

How does knowledge resources, employee engagement, organization performance, risk management, knowledge management, and knowledge measurement all measure knowledge loss?

Knowledge resources measure knowledge loss on the individual's tacit knowledge, Employee engagement measure loss in terms of staff perception of how well the organization is managing knowledge loss, Organization performance measures in terms of the organization's response, Risk management measures the impact on the work itself, Knowledge measurement measures the loss on the organization's performance

What is knowledge usage, and why it's important?

Knowledge usage is the application of knowledge resources to create value for the organization, and it is important because companies only want to allocate their time and money for resources that will be beneficial for them.

What are some barriers to knowledge sharing?

Lack of time to share, fear that sharing may jeopardize people's job security, low awareness of benefits of sharing, and lack of trust among others whom employees may not like

List and explain the four stages of organizational learning.

Local stage- Deny problems, bounded know-how Control stage-Comply with rules, fix symptoms, Open stage-Benchmark the best, communicate Deep stage- systems models, challenge assumptions

What three organizational learning are reactive inputs and which one is proactive?

Local, control, and open stages are reactive, while deep stage is proactive

What would motivate employees to engage in the knowledge-seeking and knowledge sharing process within Workplace?

One thing that would motivate employees to engage in knowledge-seeking is if they have autonomy over the type of files or work documents place within Workplace! One thing that would motivate the knowledge sharing process is if some employees would be rewarded a small monetary value for whomever shared the most documents or files.

How does organizational learning involve 'skilful knowing'?

Organizations have teach new employees how to perform new job activities and those employees are unskil, but eventually they become skilful.

What can Hoylie do to ensure employees make the best use of Workplace?

Promoting efficient information exchange with various employees. Making sure employees feel involved and cared for by the company and involving them in different activities. Hoylie can also offer live training sessions on how to effectively use Workplace or get the IT department to create different videos illustrating how to use different features of Workplace that employees may not be familiar with, which will help employees to become more skilled at this work social media platform. Implementing guidelines and modifying the platform's architecture for usage in Workplace by employees would help to ensure they use it in the best way.

How well is REMA using Workplace? Describe Workplace's features and its strengths and weaknesses?

REMA is not using Workplace as effectively as it possibly could since it is being used as more of a distraction instead of increasing work productivity of employees. Some of Workplace's features are groups, news feed, private messaging, and live videos. The strengths of the Workplace are that it has improved information sharing and boosted the company's culture, and it allowed Franchisees to communicate ideas with different employees. The drawbacks of using Workplace are that it decreases work productivity, and employees are using it for personal excitement or creating uncontrolled group chats or posts not related to their work.

Explain single-loop learning, double-loop learning, and triple loop learning.

Single-loop learning is about compliance, and it is about learning to do the things the right way. Double-loop learning is about innovation. It is about learning to do the right things, and Triple-loop learning is about learning itself, and it is about getting learning into performance

What is the cause of knowledge loss?

When employees exit the workplace that take their knowledge, lost codified knowledge (written documentation of a specific knowledge) or knowledge decay (knowledge becomes obsolete or old)