IT Exams 1101
A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result? A. Duplex B. Collate C. Landscape D. Transparency
A. Duplex
Which of the following components enables the input on a mobile device's touch screen? A. OLED B. Digitizer C. Inverter D. CMOS sensor
B. Digitizer
A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following canBEST accomplish the company's goals? A. SaaS B. IaaS C. ISP D. SDN
B. IaaS
A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement? A. mSATA SSD B. M.2 NVMe SSD C. 2.5 SATA SSD D. 2.5 SAS HHD
B. M.2 NVMe SSD
A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST? A. Research new webcam firmware. B. Restart the computer and run system diagnostics. C. Reseat the webcam. D. Reinstall the webcam software and drivers.
D. Reinstall the webcam software and drivers.
Which of the following allows all VMs in a virtual environment to have RAM allocated for use? A. Measured service B. Containerization C. Synchronization D. Resource pooling
D. Resource pooling
A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement? A. A USB 3.1 flash drive with BitLocker to Go installed B. An SD memory card with NTFS C. An xD memory card with ext3 D. A portable hard drive with FAT32
A. A USB 3.1 flash drive with BitLocker to Go installed
A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution? A. Adjusting the lens B. Changing the filter C. Replacing the video cable D. Reseating the lamp
A. Adjusting the lens
A company wants to use client-side virtualization for application testing. Which of the following configurations would BEST support this goal? A. CPU 2.5GHz - 4 cores 16GB DDR4 RAM 1TB SSD B. CPU 3.2GHz - 1 core 16GB DDR4 RAM 4TB SSD C. CPU 2.5GHz - 2 cores 16GB DDR4 RAM 4x 1TB HDD RAID 5 D. CPU 3.2GHz - 4 cores 8GB DDR4 RAM 500GB HDD
A. CPU 2.5GHz - 4 cores 16GB DDR4 RAM 1TB SSD
A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed? A. Cat 5 B. Cat 5e C. Cat 6 D. Cat 6a
A. Cat 5
While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue? A. Close other video software and retry. B. Adjust the conference software to a compatible resolution. C. Switch the video from the webcam to ג€conferenceג€ mode. D. Reseat or replace the webcam.
A. Close other video software and retry.
An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy? A. Coaxial B. Plenum C. Cat 5e D. Fiber
A. Coaxial
A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause? A. Digitizer issues B. Overheating C. Broken screen D. Malware
A. Digitizer issues
A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue? A. Domain Name System B. Gateway C. Subnet D. IP address
A. Domain Name System
A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required? A. Dual-channel B. Triple-channel C. Single-channel D. Quad-channel E. Error correction code RAM
A. Dual-channel
A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed? A. Inquire about possible changes. B. File a damage report. C. Requisition a new scanner. D. Attempt to clean the scanner.
A. Inquire about possible changes.
Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement? A. Isolation B. Authentication C. Hardening D. Authorization
A. Isolation
A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective? A. M.2 B. SAS C. HDD D. SCSI
A. M.2
A technician receives a ticket that states a mobile payment device is having issues with its contactless payment feature. The device is not detecting payment options. Which of the following is the MOST likely cause of the issue? A. NFC B. Bluetooth C. Wi-Fi D. Lightning adapter
A. NFC
A user connects a smartphone to a laptop. Which of the following types of networks has the user created? A. PAN B. MAN C. WLAN D. LAN
A. PAN
Which of the following cloud models maintains access, even when a local internet outage occurs? A. Private B. SaaS C. Community D. Public
A. Private
A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Choose two.) A. RAM module B. Graphics card C. CPU D. Boot order E. USB flash drive F. Power supply
A. RAM module D. Boot order
An online retailer wants to save money and is considering migrating to the public cloud so capacity can be added during the peak shopping season and automatically removed when the peak is over. Which of the following BEST describes this aspect of cloud computing? A. Rapid elasticity B. Metered utilization C. Shared resources D. High availability
A. Rapid elasticity
Which of the following would be the BEST reason to use a virtual machine as a sandbox? A. To test new software in a safe environment B. To increase the efficient use of computing resources C. To run multiple machines on the same hardware D. To have dedicated hardware for a single system
A. To test new software in a safe environment
A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.) A. Using the device as a Wi-Fi hotspot B. A cracked screen C. A failing battery D. Less than 15% free storage space on the phone E. Privileged control F. Recurring prompts to install OS updates G. Granting too many application camera permissions H. Too many open applications
A. Using the device as a Wi-Fi hotspot C. A failing battery H. Too many open applications
A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement? A. VDI B. IaaS C. VPN D. SaaS
A. VDI
Which of the following technologies can allow multiple networks to traverse a switch? A. VLAN B. VRRP C. VPN D. DHCP
A. VLAN
A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT? A. Visually inspect the motherboard capacitors. B. Verify all case fans are operational. C. Check that the BIOS version supports the installed CPU. D. Compare the software requirements with the installed RAM.
A. Visually inspect the motherboard capacitors.
A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician MOST likely configure on the router? A. 10.1.50.30 B. 19.45.7.28 C. 169.254.168.10 D. 172.22.40.6
B. 19.45.7.28
Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies? A. 802.11a B. 802.11ac C. 802.11b D. 802.11g
B. 802.11ac
Which of the following is a valid use for PaaS? A. Off-site backups B. An application development environment C. A virtual server installation and configuration model D. A web application for asset management
B. An application development environment
A technician powers on a PC and its monitor and sees the following error message:No input signal detected -The display lights on the computer are on. Which of the following is a possible solution? A. Changing the BIOS settings B. Changing the connector setting on the monitor C. Checking the power plug on the monitor D. Checking the power plug on the PC
B. Changing the connector setting on the monitor
A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue? A. Disable the sticky keys feature. B. Clean the keyboard. C. Reset the BIOS settings to default. D. Charge the laptop.
B. Clean the keyboard.
Which of the following is the PRIMARY security concern with virtual machine escape? A. Cross-site scripting B. Compromising the hypervisor C. Overutilization of resources D. Rogue virtual machines installed on the hypervisor
B. Compromising the hypervisor
A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT? A. Inquire about environmental or infrastructure changes. B. Conduct external or internal research based on symptoms. C. Establish a plan of action to resolve the problem and implement the solution. D. Document the findings, actions, and outcomes.
B. Conduct external or internal research based on symptoms.
A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used? A. SODIMM B. DDR3 C. ECC D. VRAM
B. DDR3
A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause? A. Hidden SSID B. Device interference C. Ethernet port flapping D. High ISP latency
B. Device interference
Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause? A. Roller B. Drum C. Transfer belt D. Ribbon
B. Drum
Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address? A. DHCP B. LOAP C. UTM D. DNS
B. LOAP
A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following should the user confirm are available on thePC before making the purchase? (Choose two.) A. SATA B. M.2 C. PCIe. D. SAS E. SCSI F. DRAM
B. M.2 C. PCIe.
Which of the following describes metered utilization of cloud resources? A. Resources provisioned instantly B. Payments made only for resources that are used C. Resources pooled to increase computing power D. Implementation of rapid elasticity
B. Payments made only for resources that are used
A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the followingBEST meets these requirements? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10
B. RAID 1
A technician receives several error alerts on a server after an unexpected reboot. A message states that one or more disks are in a degraded state. When the technician advances to the next error message, it indicates the OS is missing. Which of the following are the MOST likely causes of these errors? (Choose two.) A. Missing drives in the OS B. RAID failure C. Bootable device not found D. Data loss E. Controller failure F. CMOS corruption G. TPM malfunction
B. RAID failure C. Bootable device not found
An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check? A. Performance monitor B. Tablet/PC settings C. System configuration D. Display settings
B. Tablet/PC settings
A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements? A. Sandbox B. VDI C. Private cloud D. SaaS
B. VDI
Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server? A. WAN B. VPN C. SSL D. DHCP
B. VPN
A colleague has a laptop that has been working as expected for several years, but the laptop now has a small bulge in the bottom casing and overheats occasionally while plugged in to a wall outlet. The MOST likely component that needs to be replaced is the: A. power adapter. B. battery. C. system fan. D. hard drive.
B. battery.
A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens? A. Power cycle the laptop. B. Plug in the monitor to the USB port. C. Adjust the monitor display settings. D. Power cycle the monitor.
C. Adjust the monitor display settings.
A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST? A. DHCP B. AAA C. DNS D. ARP
C. DNS
A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using? A. Fiber B. Cable C. DSL D. Satellite
C. DSL
A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT? A. Determine the next steps to resolve the issue and document it. B. Design a plan of action to resolve the issue and implement the solution. C. Document the findings, actions, and outcomes. D. Establish a theory of probable cause, researching internally or externally as needed.
C. Document the findings, actions, and outcomes.
A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed? A. Disable the BIOS password. B. Enable TPM. C. Enable multithreading. D. Enable Fast Startup.
C. Enable multithreading.
Which of the following utilizes TCP ports 20/21 and transfers data in cleartext? A. SNMP B. SSH C. FTP D. Telnet
C. FTP
A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST? A. Try to extract data. B. Reseat the RAM modules. C. Inspect the fan. D. Check the CD tray.
C. Inspect the fan.
An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized? A. Virtualization B. Clustering C. Load balancer D. Round-robin DNS
C. Load balancer
A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP, the issue persists.Which of the following would BEST establish the connection in minimal time? A. Radio frequency ISP B. Neighborג€™s WI-FI C. Mobile hotspot D. Fiber optic
C. Mobile hotspot
A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate? A. Bluetooth B. Biometrics C. NFC D. PIN
C. NFC
A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom? A. Faulty CMOS battery B. OS update issue C. Overheating D. Faulty RAM
C. Overheating
A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement? A. Thumbprint/retinal scan B. Password/password C. Password/thumbprint D. Password/PIN
C. Password/thumbprint
An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load theOS and is stuck at a black screen with the following message:Date/Time Not Set -Press F1 to Run Setup -Which of the following would be the BEST action to take next? A. Change the motherboard. B. Reseat the motherboard power connections. C. Replace the CMOS battery. D. Restore the BIOS to factory default settings.
C. Replace the CMOS battery.
Which of the following network devices is used to separate broadcast domains? A. Switch B. Wireless access point C. Router D. Hub
C. Router
A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used? A. MaaS B. PaaS C. SaaS D. IaaS
C. SaaS
While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel.Which of the following is the MOST likely reason for this issue? A. The channel is reserved for licensed band use. C. The channel must be unlocked by the vendor.
C. The channel must be unlocked by the vendor.
A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states: HDMI Blocked due to Copy Protection Which of the following is the MOST likely cause of the error? A. The HDMI cannot carry the signal from the DVD to the projector. B. The user needs to switch from HDMI to a cable standard such as DisplayPort. C. The projector does not support the necessary HDCP protocol.
C. The projector does not support the necessary HDCP protocol.
A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port? A. Network tap B. Punchdown tool C. Toner probe D. Crimper
C. Toner probe
A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port.Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system? A. HDMI B. Bluetooth C. USB D. Lightning
C. USB
Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines? A. Line conditioner B. AC voltage regulator C. Uninterruptible power supply D. Cloud storage backup
C. Uninterruptible power supply
A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician take FIRST? A. Confirm that both the current and new memory are from the same brand. B. Run a diagnostic test on the current memory. C. Verify the memory requirements of the motherboard. D. Connect an electrostatic discharge strap.
C. Verify the memory requirements of the motherboard.
A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements? A. 0 B. 1 C. 5 D. 10
D. 10
Which of the following standards supports MIMO technology? A. 802.11a B. 802.11b C. 802.11g D. 802.11n
D. 802.11n
A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue? A. Upgrade the Ethernet cable to the latest specification. B. Replace the phone. C. Install a PoE injector. D. Change ports on the switch.
D. Change ports on the switch.
A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:No Signal Input -Which of the following describes the FIRST action that should be taken? A. Verify that the projector is turned on. B. Verify that the user is using an approved OS. C. Replace the projector bulb. D. Check the video cable and replace it if necessary.
D. Check the video cable and replace it if necessary.
An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS? A. Operating system spoofing B. Remote software provisioning C. Indirect software implementation D. Cross-platform virtualization
D. Cross-platform virtualization
A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging.Which of the following is MOST likely causing these symptoms? A. Broken charging port B. Digitizer failure C. CPU overheating D. Defective battery
D. Defective battery
A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST? A. Replace the graphics card. B. Replace the screen, as the customer insists. C. Recommend the usage of an external display instead. D. Ensure the backlight is functioning as expected.
D. Ensure the backlight is functioning as expected.
A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that a maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue? A. Separation pad B. Transfer roller C. Ink cartridge D. Fuser
D. Fuser
Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause? A. RAID B. SSD C. S.M.A.R.T D. HDD
D. HDD
Which of the following BEST describes the main function of a web server? A. Storing files and controlling user access B. Setting up personal mailboxes and calendars C. Providing IP addresses and printing services D. Hosting home pages and business portals
D. Hosting home pages and business portals
A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C: Which of the following tasks should a systems administrator complete to BEST meet this goal? (Choose two.) A. Configure RAID 1. B. Install a hybrid drive. C. Upgrade to 1GB NIC. D. Increase the RAM. E. Migrate to a SSD. F. Upgrade the power supply.
D. Increase the RAM. E. Migrate to a SSD.
An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need? A. Tethering to a corporate-owned laptop B. WPA2-Enterpise wireless C. Corporate enterprise email D. Mobile device management
D. Mobile device management
A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause? A. Contaminated fuser B. Worn rollers C. A misfeed D. Page orientation
D. Page orientation
Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue? A. Replace the printer paper with a new ream. B. Clear the print spooler on each computer. C. Reinstall the printer driver on each computer. D. Perform the drum-cleaning procedure.
D. Perform the drum-cleaning procedure.
A technician is preparing to set up a gaming computer with the following components:✑ Discrete, high-end graphics card✑ Video capture card✑ High-end processor✑ Multiple hard drives✑ USB 3.0 hub✑ Sound cardWhich of the following options is the MOST important for the technician to consider before building the gaming computer? A. Redundant power supply B. Modular power supply C. 20-pin vs. 24-pin power adapter D. Power supply wattage rating
D. Power supply wattage rating
An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface? A. Public B. Hybrid C. Community D. Private
D. Private
The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed.Which of the following is the BEST cloud deployment model for this request? A. Community B. Hybrid C. Public D. Private
D. Private
An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgradedFIRST? A. SSD B. CPU C. HDD D. RAM
D. RAM
An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would BEST prevent this waste? A. Send friendly reminders to not print unnecessarily. B. Enable duplex printing to reduce paper utilization. C. Bill each department for the excess material cost. D. Require a code or badge before releasing a print job.
D. Require a code or badge before releasing a print job.
A technician unboxed a new computer, plugged it in to a UPS, and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue? A. Replacing the power supply B. Replacing the UPS C. Changing the CMOS battery D. Reseating the RAM
D. Reseating the RAM
Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO? A. Hub B. Ethernet gateway C. Wireless access point D. Router
D. Router
Which of the following network types would be used in a server room to connect virtual servers to high-speed storage? A. WAN B. PAN C. MAN D. SAN
D. SAN
A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer? A. Cross-platform functionality B. Software compatibility C. Test case development D. Sandbox environment
D. Sandbox environment
A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. ThePC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues? A. The hard disk drivers have been corrupted. B. The HDD cables need reseating. C. A RAID disk failed. D. The HDD has no free space.
D. The HDD has no free space.
A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. Which of the following is the MOST likely cause of the issue? A. The volume on the TV needs to be turned up. B. The conference call needs to be unmuted for audio. C. An incorrect HDMI cable is being used. D. The TVג€™s HDMI-ARC port is not being used.
D. The TVs HDMI-ARC port is not being used.
A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue? A. The screen is physically damaged. B. The screen rotation is incorrect. C. The touch-pen battery is depleted. D. The screen needs to be recalibrated.
D. The screen needs to be recalibrated.
A user acquired a new workstation and is attempting to open multiple large Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST? A. Increase the swap partition. B. Upgrade the CPU in the workstation. C. Upgrade the power supply in the workstation. D. Upgrade the RAM in the workstation.
D. Upgrade the RAM in the workstation.
A user, who is attempting to give a presentation via a projector in a conference room, reports that the projector has video but no audio. Which of the following willMOST likely resolve the issue? A. Changing the input on the projector to VGA B. Changing the output on the PC to DVI C. Modifying the projectorג€™s refresh rate D. Utilizing an HDMI connection
D. Utilizing an HDMI connection
A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly. Which of the following needs to be enabled for the hypervisor to run? A. Hardware prefetcher B. Hyperthreading C. vPro D. VT-d
D. VT-d
Recently, an organization received a number of spam emails that passed through the spam gateway. These emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue? A. Updating the keyword filtering B. Editing the sender policy framework C. Contacting the gateway vendor D. Verifying DMARC is enabled
D. Verifying DMAR
A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Choose two.) A. Scissors B. Network tap C. Magnetized screwdriver D. Tone generator E. RJ45 connector F. Crimper
E. RJ45 connector F. Crimper
A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Choose two.) A. Replacing the HDD with an SSD B. Upgrading the firmware C. Adding an optical drive D. Adding more RAM E. Adding a CMOS battery F. Upgrading the graphics card
F. Upgrading the graphics card D. Adding more RAM
