ITC Chapter 12
GDSS such as Cisco Collaboration Meeting Rooms Hybrid can handle up to:
500 participants.
Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments
All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.
Which quality dimension of information is concerned that all the necessary data needed to make a decision is present
Completeness
The dimension of ________ describes whether data elements are consistently defined
Consistency
A(n) ________ is a BI feature that presents performance data defined by users.
Dashboard
________ are visual tools for presenting performance data in a BI system
Dashboards and scorecards
The role of negotiator falls into which of Mintzberg's managerial classifications?
Decisional
An information system that combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of:
ESS
A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group
GDSS
Which of the following companies is not identified in the text as one of the leading producers of business intelligence and analytics products
Which of the following statements best describes the business value of improved decision making
Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.
The role of spokesperson falls into which of Mintzberg's managerial classifications?
Informational
Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called:
KPIs.
An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of
MIS.
Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers?
Managers prefer using formal information systems.
Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs
Middle managers
Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence
Operational
Which of the following are most likely to rely primarily on production reports for their decision-making needs
Operational supervisors
Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter
Organizational culture
Which of the following is not an example of a BI predefined production report
Revenue forecasts
Checking store inventory is an example of a(n) ________ decision
Structured
If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision.
Structured
Which type of decision is calculating gross pay for hourly workers?
Structured
Which of the following systems support a manager's role as figurehead of an organization?
Telepresence systems
Which of the following statements best describes the term business intelligence
The infrastructure for collecting, integrating, and analyzing business data
The decision to approve a capital budget is an example of a(n) ________ decision.
Unstructured
Which type of decision is deciding whether to introduce a new product line
Unstructured
The ________ phase of decision making involves identifying and exploring various solutions to a problem.
design
Predictive analytics is used for all of the following except
determining the best routes for product delivery.
Group Decision Support Systems (GDSS):
facilitate the solution of unstructured problems.
MIS typically produce:
fixed, regularly scheduled reports based on data extracted from the organization's TPS
Executive Support Systems (ESS):
have the ability to drill down into lower levels of detail.
As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are:
information quality, organizational culture, and management filters.
When managers represent their company in the outside world and perform symbolic duties, they are acting in their:
interpersonal role
Mintzberg outlined three categories of managerial roles
interpersonal, informational, and decisional.
Behavioral models of management see managers as being ________ than does the classical model.
more informal
According to Mintzberg, managers in their informational role act as:
nerve centers of the organization
A(n) ________ report is produced when a user enters various values in a pivot table to filter data
parameterized
BI that is designed to determine the most likely effects of changes in the business environment is called
predictive analytics.
A drawback to high-velocity, automated decision-making systems is that they are unable to
respond to new real-world conditions
A well-designed ESS will allow management to:
track the activities of competitors.
When there is no well-understood or agreed-on procedure for making a decision, it is said to be:
unstructured.
