ite exam
Several messages sent to the network administrator are reporting that access to a secure server using HTTPS is failing. After checking recent updates to the company firewall, the administrator learns that the firewall is blocking HTTPS. Which port should be opened to solve the problem?
443
A user calls the help desk to report that a mobile device exhibits very slow performance. What could cause this problem?
An app is not compatible with the device.
What guideline should be followed when establishing a password security policy?
An expiration period should be established so that passwords frequently change.
What two tasks should be done regularly to preserve the security and integrity of data and applications on mobile devices. (Choose two.)
Back up user data on a regular basis. Ensure that the operating system software and applications contain the latest updates.
After a computer is powered on, Windows 7 fails to start. What initial procedure would a technician use to deal with this failure?
Boot from a Windows 7 installation media and access the System Restore utility.
Which closed-ended question would be appropriate for a technician to use to narrow down the possible problems on a laptop that will not power on?
Can the laptop operate using the AC adapter?
A computer technician has decided that a problem with a laptop can be solved by repairing a hardware component. What should be done first before attempting to repair a hardware component on a laptop?
Consult the service manual for the laptop.
The current IP configuration of a medium size company with several subnets is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service or protocol would simplify the workstation IP configuration task?
DHCP
A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.)
Data is more secure in the event of hardware failures.
A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?
Device Manager
Chad, a level one call center technician, receives a customer phone call. The customer has an issue that Chad does not have the knowledge to answer. The customer is irritated that Chad cannot provide immediate assistance. Which two things should Chad do next? (Choose two.)
Document the reason the customer called and create a support ticket.
A network administrator occasionally asks a technician to make sure that dust does not accumulate on devices in the network equipment closets. What is the purpose of having the technician do this job?
Dust can cause network equipment to overheat and cause problems on the network.
Which measure can help control RFI effects on wireless networks?
Ensure the wireless network is on a different frequency than the offending source.
Which type of interface should a customer choose if connecting a single cable from a Microsoft Windows computer to output both audio and video to a high definition television?
HDMI
Once a technician understands a customer complaint, it is common to ask closed-ended questions. Which question is a close-ended one?
Is this the first time the error occurred?
What is a characteristic of the open source license of an application software?
It allows users to modify and share the source code.
What characterizes a DDoS attack?
Many hosts participate in a coordinated attack.
What are two advantages of the NTFS file system compared with FAT32? (Choose two.)
NTFS supports larger files.NTFS provides more security features.
A user on a home network wants to share a printer from a Windows 7 computer. What must the user do in order for other Windows 7 computers in the house to obtain the proper driver?
Nothing. Windows automatically provides the driver.
Which two types of expansion slots would be used by a wireless NIC in a computer today? (Choose two.)
PCIe pci
Which Cloud computing service would be best for an organization that needs to collaboratively create applications and deliver them over the web?
PaaS
What is the most important reason for a company to ensure that computer preventive maintenance is done?
Preventive maintenance helps to protect the computer equipment against future problems.
When a user tries to run a program, a missing or corrupt DLL message is displayed. What are two possible solutions to this problem? (Choose two.)
Run sfc/scannow in Safe Mode, reinstall the program that is associated with the corrupt ddl file
A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application?
Task Manager
What is the next troubleshooting step after a theory of probable cause has been established?
Test the theory to determine cause.
Refer to the exhibit. What is true of this mobile device screen?
Text messages, news, photos and other content can be displayed in the different tiles.
A technician is troubleshooting the appearance of flashing lines on a laptop screen. What are two possible causes of this distortion? (Choose two.)
The GPU is not cooling correctly. the display is not correctly installed
What are two consequences of setting an incorrect boot order in the system BIOS? (Choose two.)
The computer displays a "BOOTMGR is missing" error after POST. the computer displays an "invalid boot disk" error after POST
A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?
The computer emits a pattern of beeps indicating the failing device.
A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can receive responses from workstations on the same subnet but not from remote workstations. What could be causing the problem?
The default gateway is incorrect.
Users in an office complain that the network printer is printing vertical lines on all pages. What is a likely cause of this problem?
The printer has an incorrect IP address.
Which built-in tool is available on a Mac OS X machine to perform disk backups?
Time Machine
A technician opens up a PC to work on it, and finds that it is very dusty inside. What should the technician do?
Use a can of compressed air to remove excess dust.
A technician is troubleshooting a Windows 7 computer that displays an "Invalid Boot Disk" error message. What would be the most likely action the technician should perform to correct the issue?
Use the System Recovery Options to select the correct active partition.
Which wireless security mode supports government grade security and offers both personal and enterprise authentication?
WPA2
What does %USERPROFILE% represent in the path C:Users%USERPROFILE%AppDataLocalTemp?
an environment variable that is set by the operating system
Which layer of the OSI model is responsible for physical addressing and the procedures used to access media?
data link
Which three features can be configured in the BIOS settings to secure a computer? (Choose three.)
drive encryption,tpm,passwords
What are two potential risks that could result from rooting or jailbreaking a mobile device? (Choose two.)
enabling app access to the root directory, not properly creating or maintaining sandboxing features
What can help control the effect of RFI on a wireless LAN?
ensure the wireless network is on a different frequency than the offending source
A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?
everything that was done to try to solve the problem
What type of external storage should be used by a technician to back up over 2 TB of music and video data files?
external hard drive
Which three components are typically found in laser printer maintenance kits? (Choose three.)
fuser assembly, pickup rollers, transfer rollers
Which technology provides a solution for PC virtualization?
hypervisor
What is an indication that the battery in a mobile device could become physically hazardous and should be immediately replaced?
if there are signs of swelling
A tire store needs to use carbon copy paper to print customer invoices so that both the store and the customer have a copy. What is the best printer solution?
impact printer
Which solution should be used to clean a CPU and a heat sink?
isopropyl alcohol
A technician wants to allow users to backup and restore all the files on their computers, but does not want the users to be able to make changes to the system. How should the technician give users this functionality?
make the user members of a group called backup operators
Which two commands could be used to check if DNS name resolution is working properly on a Windows PC? (Choose two.)
nslookup cisco.com
What can be tested with a digital multimeter?
quality of electricity in computer components
What are three features provided by the TPM module? (Choose three.)
security for user authentication information
What type of hard drive contains flash memory for caching frequently used data but stores the most of the data on a magnetic hard disk drive?
solid-state drive
Which type of input device can identify users based on their voice
switchbiometric identification device
Which type of input device can identify users based on their voice?
switchbiometric identification device
When a PC is being assembled, what component is connected to the motherboard with a SATA cable?
the optical drive
What is the purpose of RAID adapters
to connect multiple storage devices for redundancy or speed
What is the purpose of a Safety Data Sheet?
to specify procedures for dealing with potentially hazardous materials
What are three common input devices found on laptops? (Choose three.)
touchpad, fingerprint reader,web camera
What type of device provides power to a computer and allows it to be safely shut down in the event of a power loss?
uninterruptible power supply
When should a technician avoid wearing an antistatic wrist strap?
when replacing a power supply unit
