Joseph M Juran
Share with others what is learned and nominate new projects. new projects could be deficiencies uncovered during the quality improvement project
EXplain Replicate results and nominate new projects
Meant to reduce the waste and ongoing deficiencies Eg defects in products Cycle time for new services Errors in invoices Set up times of machines
Explain Quality improvement
Design new goods and services Redesign existing goods and services Deliver services with correct features to customers Keep service deficiencies to minimum
Explain Quality planning
Root cause is identified and correcting deficiency is done only after the clear proof of cause is identified
Explain diagnose the cause
Deficiency is clearly specified, improvement is defined in measurable terms. tools and resources are given to the team
Explain establish the project
There should be a procedure in place to keep the gains obtained. This is done by control measures
Explain hold the gains
From pareto diagram or similar pick the project of utmost importance having significant problems
Explain identify the project
Results of designing and redesigning goods and services should be sustained over a period of time
Explain quality control
Reduce deficiencies in existing goods, services and processes
Explain quality improvement
Once the cause is identified remedy the cause in such a way that it will produce optimum results for organization and customers
Explain remedy the cause
Clearly defined goals Internal and external customers are identified Customer needs are evaluated Services and products that meet customer needs and technically sound Develop the processes that will create the products and sevices, free of deficiencies Process includes quality controls Transfer the process to operations to deliver to the customer
Explain the steps in Quality planning
Management must commit time and resources Quality improvement goals must be in the business plan Results should be measured against goals Results should be reviewed against goals Reward for superior quality Quality improvement is everyone's responsibility People must be trained workforce must be empowered
Juran's basics for success
Verify the goal Identify the customers Determine Customer needs Develop product Develop process Transfer to operations
What are the six steps of Quality planning
Identify the project Establish the project Diagnose the cause Remedy the cause Hold the gains Replicate results and nominate new project
What are the six steps of quality improvement
Establish standard based on the capability of the process Measure the performance Check against the standard If not ok regulate the process
What are the steps of Quality control
Quality planning Quality Control Quality improvement
What is Juran's quality trilogy
90% substance and 10% exhortation Establish specific goals Establish plans to achieve the goals Assign clear responsibility to meet the goal Reward based on results
What is Juran's recipe for action
