Knowledge Check
What are the federal posting requirements?
Notices must be conspicuously located in work locations Posting must not be altered, defaced or covered by other material
Define Delegation.
Passing your authority to an employee and holding them accountable for the task.
What is incentive or variable pay?
Pay that varies with individual performance and sometimes with team performance.
What are the federal protected classes designated in employment laws?
Race Color Religion Sex (including harassment) Woman (regarding equal pay) Individual age 40+ Genetic Information Disability National Origin Pregnancy
What are the consequences for poorly trained, uninformed personnel?
It can cost the owner, you, and employees time and money.
What type of counseling should you document?
All types including verbal.
What is Employment-At-Will?
Allows employer or employee to terminate the relationship anytime.
What are the five approaches to resolving conflict?
Avoidance Accommodate Win/Lose Compromising Problem Solving
How should you store employee records to maintain confidentiality?
Based on directions from the HR Department - always in a locked filing cabinet.
What is harassment?
Behavior that is offensive to individuals or groups.
What postings are required by federal laws?
Fair Labor Standards Act Title VII of the Civil Rights Act and ADEA Employee Polygraph Protection Act OSHA American with Disabilities Act Family Medical leave Act USERRA
Regarding termination, what state-specific information should you verify with your local HR office?
Exit interviews Final payment of wages Unemployment compensation Responding to reference requests
What is the most effective strategy when sourcing on social media?
Use multiple networks collaboratively.
When disciplining staff, how can you give employees the opportunity to improve?
Use the progressive discipline process.
In a situation of workplace violence, what should you do?
Warn others, leave the area immediately, and call the police.
What are the SMART Goals?
Specific Measurable Attainable Relevant Timely
What is a conditional employment offer contingent upon?
Satisfactory references Results of tests and background checks
Describe how base salaries are determined.
Median salary Ranges that take into account experience, property size, and performance Surveys
What costs represents the largest shares of the cost of employer-sponsored benefits packages?
Medical benefits
How can you motivate employees?
Emphasize achievements Inspire people to use their own ideas Trust and respect employees Focus and build on accomplishments Acknowledge performance
List the ways personnel could earn incentive pay.
Leasing commissions Lease renewals Individual and team performance Resident satisfaction/retention Financial benchmarks Occupancy benchmarks
What parts of the employment process are covered by employment laws?
Recruiting Hiring Terms and conditions of employment Termination Post-employment relationships
What are the purposes of a performance evaluation?
Review prior performance review job standards Review supervisor expectations get feed back from the employee set goals for future performance
What four steps can you take to refine your pool of candidates?
Review the Interview Evaluation form Verify references Conduct a second interview Use pre-employment screening agencies
On what should you base a performance evaluation?
SMART goals
What components make up an employee's total cash compensation?
Salary Benefits Free apartment or rent discounts Incentive Pay Recognition Reward Programs
Why would you want to use behavior-based interviewing?
To learn about past job responsibilities, experiences, and reactions to situations.
What are some online recruiting resources?
Your property's website RPMcareers.org NAAEI career website General job posting websites