Leadership & Management Quizzes 10, 11, 12

Which one of the following communication techniques is the most likely to make you appear powerful?

Speak loudly.

Which one of the following communication approaches is the most likely to be helpful in overcoming cross-cultural communication barriers?

Speaking slowly and clearly

"Be happy" if you want to enhance your creative thinking ability on the job.

True

A creative businessperson is often skilled at seeing opportunities that others have overlooked.

True

A master negotiator recommends, "Be hard on the problem, soft on the people."

True

A potential negative side effect of placing a heavy emphasis on innovation is that the company collects many ideas of limited value.

True

A synthesis of the research evidence about expectancy theory suggests that if workers are more motivated, they will perform better.

True

It is much easier to persuade people who like you.

True

Anecdotes are particularly useful in persuading group members about the

importance of organizational values.

You and the other members of your business unit are participating in the pet-peeve technique, so you

think up complaints that others might have about your unit.

When attempting to resolve conflict between two group members, the leader is advised to

use confrontation and problem solving.

An example of a second-level outcome in expectancy theory would be

a promotion stemming from a good performance appraisal.

Motivation increases when a person has high self-efficacy with respect to the task being performed.

True

Part of the artist role in becoming more creative is to ask what-if questions.

True

The accommodative conflict-management mode is recommended when the issues are more important to the other side than they are to you.

True

Which one of the following is the farthest removed from the six basic principles of persuasion?

People want what they can have most of.

A challenge for the leader/manager who wants to listen carefully to subordinates is that most people speak much faster than they can listen.

False

A leader who accumulates considerable knowledge will have difficulty being creative because such knowledge usually blocks original thinking.

False

A major advantage of using goals to motivate executive leaders is that using ethical means to attain the goal is almost assured.

False

A recommended approach for appealing to employee pride is to focus only on rewarding the accomplishment of a major goal.

False

Business leaders rarely use brainstorming because the technique is mostly geared toward relatively minor ideas like choosing a slogan for a safety campaign.

False

Feedback of a general nature is most effective in bringing about improvements in performance.

False

Fernando, the president of a consumer products division, wants staff members to enhance their creativity. It would therefore be a good idea for Fernando to place creative ideas through a complicated, time-consuming review process.

False

It has been generally found that a person needs to be an expert in a specialty to be an effective coach.

False

Team leader Steve wants to observe first hand the problems and progress within his group. Which of the following techniques would most likely suit his purpose?

Making the rounds

According to equity theory, workers are likely to be motivated when they

believe that they are treated equitably.

Middle manager Bob establishes idea quotas for his organizational unit, meaning that workers will be asked to

bring fresh ideas to meetings.

An essential part of coaching is to

build relationships with people.

Mindi has a learning goal orientation. While she is competing in a national sales contest, she is strongly motivated to

develop new skills during the process of competing

A recommended starting point in establishing a climate for creative thinking is to

establish a vision and mission that include creativity.

Business jargon used in appropriate doses is useful in

establishing rapport with group members

The question, "If I work hard, will I get the job done?" illustrates the ____ aspect of expectancy theory.

expectancy

Listening skills are particularly important when the negotiator wants to

investigate what the other side wants.

A person's linguistic style

is his or her characteristic speaking pattern.

With respect to innovation, Proctor & Gamble is noted for

obtaining widespread participation in gathering new ideas.

Financial vice president Josie needs a creative idea. She might try jogging because

physical exercise pumps more blood and oxygen into the brain.

In contrast to conventional wisdom, another perspective about negotiation is to

search for the value in the difference between the two sides.

Multiunit organizations sometimes enhance creativity by

sharing ideas across divisions.

Feedback in coaching should be

specific about the area needing improvement.

Leadership at Canon Inc. has found that to create new products quickly, it is best for the production team to work physically distant from product developers.

False

The founder of brainstorming noted that making sound business judgments and being imaginative usually work in harmony.

False

The higher the level of management, the greater the coaching demands made on the leader.

False

The primary role of the executive (or business) coach is to

advise a person about personal improvement and behavioral change.

A useful variation of the collaborative style of conflict management is to

agree with the person criticizing you.

To increase the valence in a particular motivational situation, a leader should

find a reward for good performance that excites the group member.

A common thread to creativity-enhancing exercises is that they require

flexible thinking.

An active listener attempts to

grasp both facts and feelings.

When the person sending a message is perceived to be highly credible, he or she

has a better chance of communicating persuasively.

The inputs of equity theory are employer contributions to employee well-being such as salary and benefits.

False

A problem noted with selective listening on the part of the leader is that it can block him or her from paying attention to a full range of problems.

True

A recommended strategy for finding a creative idea is to try a large number of ideas.

True

A synthesis of evidence about expectancy theory indicates that the three components of the theory are positively related to job performance.

True

Although relying on data to support conclusions is impressive, a persuasive communicator should also express confidence in his or her intuition.

True

An important contribution of a kitchen for the mind is that it gives organizational members a gathering place to generate creative ideas.

True

Employees tend to regard compensation as an entitlement, whereas they regard recognition from the supervisor as a gift.

True

Training and encouragement of group members are important because they increase effort-to-performance expectancies.

True

Used sparingly, business jargon is thought to be effective in establishing rapport with group members.

True

A business example of thinking outside the box is

sidewalks can be made out of rubber rather than cement.

Department head Matt wants the department members to be convinced of the merits of a new procedure, so he gets a well-liked worker to promoted the new procedure. Matt is using the persuasion principle known as

social proof.

During the insight step of creative thinking, the person

suddenly experiences the problem-conquering solution.