Leadership Chapter 8 Quiz

A(n) ______ is an environment that creates satisfaction among group members and allows them to achieve their personal best.

constructive climate

A ______ is a rule that establishes group behavior.

norm

Staff members in an insurance agency might determine that a "business casual" dress code is appropriate during the week, and jeans are OK on Fridays. This is an example of

norms

Related to climate are ______.

rituals, values, and procedures

SELECT ALL THAT APPLY. Constructive climates demand ______ from their leaders. A.cohesiveness B.structure C.clarified norms D.strengths

A,B,C

SELECT ALL THAT APPLY. Why is a mission important when working toward a goal? A.It provide structure and organization. B.It allows each member to contribute to the group's goal. C.A mission provides a clear picture of the groups responsibilities. D.It gives the group meaning.

A,C

SELECT ALL THAT APPLY. A leader must ______ results to keep up the quality in a group and influence performance. A.reestablish B.review C.require D.reward

B,C,D

______ is the cement that holds the group together where a sense of community is palpable.

Cohesiveness

______ is direct communication that enables a leader to resolve performance issues.

Constructive feedback

Challenging inadequate performance in a group is necessary and easy.

False

Norms emerge on their own.

False

______ is when a group is unified to the extent that members prefer unanimity over conflicting ideas or different perspectives.

Groupthink

A constructive climate is just that: an atmosphere that promotes group members' satisfaction and achieving their personal best.

True

A leader should provide structure when establishing a constructive climate.

True

In professional settings, power differences have been shown to affect women and certain minorities disproportionately.

True

Requiring results is the critical first step to promoting standards of excellence within a group.

True

Schein (2010) defines an organization's culture as the beliefs, values, and traditions ever-present therein.

True

When a leader creates a constructive climate, he or she helps group members perform at a high level of excellence.

True

In 1885, ______ developed a friable pill that could be crushed under the thumb of a patient for expedient dosage.

Upjohn