Leadership Exam 2

What is Herzberg's Two-Factor Theory?

-Believed there are two factors in satisfaction. -The factors that led to satisfaction at work were labeled motivators. -The factors that led to dissatisfaction at work were labeled hygiene factors

The six concepts of group perspective:

-Group Size -Group Development -Roles -Norms -Communication -Cohesion

What are the relationship roles?

-Harmonizing -Encouraging -Gatekeeping

Group Description

-Incorporates the concept of reciprocal influence between leaders and followers -Interact and influence each other -Can belong to more than one

What are the task roles?

-Initiating -Information seeking -Information sharing -Summarizing -Evaluating -Guiding

Name the ten characteristics of servant leadership:

-Listening -Empathy -Healing -Awareness -Persuasion -Conceptualization -Foresight -Stewardship -Commitment to the growth of people -Building community

5 motivational factors

-Maslow's Hierarchy of Needs - satisfy needs to change behavior -Achievement Orientation - possess certain personality traits -Goal Setting - Set goals to change behavior -Operant Approach - change reward and punishment to change behavior -Empowerment - give people autonomy and latitude to increase their motivation for work

What is social facilitation?

-People increasing their level of work due to the presence of others.

Describe the Potter and Rosenbach Model

-Performance and Relationship Axes -Subordinate, Contributor, Politician, Partner.

What are the different parts of group dynamics

-Size -Stages -Cohesion -Norms -Roles

Team Description:

-Stronger sense of identification among themselves -Common goals or tasks -Higher interdependence

What four variables need to be in place for a team to work effectively?

-Task structure -Group boundaries -Appropriate norms -Authority

Motivators

-achievement -recognition -work itself -responsibility -advancement security

SMART goals

A part of goal setting that are Specific, Measurable, Attainable, Realistic, and Time bound

Critical Thinking definition

Concerned with the follower's ability to change the status quo, ask good questions, detect problems, and develop solutions.

Engagement

Concerned with the level of effort people put forth at work

Curphy and Roellig Followership Model

Critical thinking Engagement *Know the axes as well as the followership types and where they fall on the model (i.e. criticizers would be low engagement and high critical thinking) (Criticizing, self-starters, slackers, brown noser)

Storming

Different ideas, clashing

Dysfunctional Roles

Dominating Blocking Attacking Distracting

Attacking

Dysfunctional Role, belittling others, creating a hostile or intimidating environment

Dominating

Dysfunctional Role, monopolizing group time, forcing views on others

Blocking

Dysfunctional Role, stubbornly obstructing and impeding group work, persistent negativism

Distracting

Dysfunctional role, Engaging in irrelevant behaviors distracting others attention

Forming

First put into a group, ice breakers

Tukerman's Stages of Group Development

Forming Storming Norming Performing

__________ is anything that provides direction, intensity, and persistence to behavior.

Motivation

What is social loafing?

Phenomenon of reduced effort by people when they are not individually accountable

Levels of Maslow's Hierarchy of Needs:

Physiological (Bottom, first level) Security Belongingness Esteem Needs Self-Actualization Needs (Top, final level)

Norming

Set of rules, leader emerges

Performing

Working well together, implement goal

Pygmalion Effect

high expectations and high results

Golem Effect

high results and low expectations

Hygiene factors

negative -supervision -working conditions -coworkers -pay -policies/procedures -job security

Gatekeeping

relationship roles, assuring even participation by all group members

Harmonizing

relationship roles, resolving interpersonal conflicts/reducing tension

Encouraging

relationship roles, supporting and praising others

Initiating

task role, Defining the problem, suggesting activities, assigning tasks

Summarizing

task role, Reviewing and integrating others points

Information seeking

task role, asking questions, seeking relevant data or views

Evaluating

task role, assessing the validity of assumptions/quality of information

Guiding

task role, keeping the group on track

Information sharing

task role, providing data and offering opinions