leadership/change chapter 10

For a team to do well, the individuals composing the team must sometimes not maximize their individual effort. This is referred to as: A. subsystem nonoptimization. B. limited span of control. C. organizational process loss. D. intersender role conflict.

A

In comparing teams and group members, which statement is most likely true? A. Team members can readily identify who is and who is not on the team; identifying members of a group may be more difficult. B. Group members have common goals; teams may not have the same degree of consensus about goals. C. Group members often have more differentiated and specialized roles than team members. D. Task interdependence typically is greater with groups than with teams.

A

Molly, a member of a product development team, is most likely experiencing _____ if she wonders, "Just what am I supposed to be doing?" A. role ambiguity B. role conflict C. role overload D. role insufficiency

A

Receiving conflicting information from two or more people about their expectations for your work behavior reflects: A. intersender role conflict. B. intrasender role conflict. C. interrole conflict. D. person-role conflict.

A

The clear emergence of a leader and the development of group norms and cohesiveness are the key indicators of the _____ stage of group development. A. norming B. performing C. forming D. storming

A

What is the LEAST likely way that a leader could improve team effectiveness? A. Putting subtle pressure on dissenting members of the team to ensure concept cohesiveness B. Designing input-stage variables at the individual, organizational, and team design levels C. Ensuring that the team has a clear sense of purpose and performance expectations D. Providing coaching while the team is performing its task

A

Which term refers to the set of expected behaviors associated with a particular job or position? A. Group role B. Groupthink C. Social facilitation D. Punctuated equilibrium

A

_____ refers to any time people increase their level of work due to the presence of others. A. Social facilitation B. Additive tasking C. Social loafing D. Overbounding

A

A manager makes the following statement to a subordinate, "I need this report back in five minutes, and it had better be perfect."; Which term best describes this type of role conflict? A. Interrole conflict B. Intrasender role conflict C. Person-role conflict D. Intersender role conflict

B

The phenomenon of reduced effort by people when they are not individually accountable for their work is referred to as: A. process loss. B. social loafing. C. group polarization. D. group storming.

B

Which question is most relevant to the task variable of team design? A. Are there too few or too many team members? B. Does the team have a meaningful piece of work? C. Has the team leader established a flexible climate? D. Does the team have an appropriate amount of diversity?

B

_____ are the informal rules that groups adopt to regulate and regularize group members' behaviors. A. Values B. Norms C. Ethics D. Outputs

B

At the organizational level, the Team Leadership Model (TLM) suggests that leaders examine the _____ that may be impacting the team. A. motivations B. creative skills C. reward systems D. interpersonal behaviors

C

The _____ stage of development of groups is characterized by polite conversation, the gathering of superficial information about fellow members, and low trust. A. norming B. storming C. forming D. performing

C

The inefficiencies created by more and more people working together is called: A. groupthink. B. social loafing. C. process losses. D. deindividuation.

C

The sum of forces that attract members to a group, provide resistance to leaving it, and motivate them to be active in it is called: A. group polarization. B. social facilitation. C. group cohesion. D. punctuated equilibrium.

C

Which of the following is a possible solution for groupthink? A. Increasing group cohesiveness and engaging in more overbounding techniques. B. Isolating the group from outside sources which might bias decision making. C. Establishing an independent subgroup to make recommendations. D. Using mindguards to screen negative input from the group.

C

Functional, interdependent roles are characteristic of which stage of group development? A. Forming B. Storming C. Norming D. Performing

D

What type of conflict most likely occurs when a store manager encourages a salesperson to mislead customers about the quality of the store's products if deception is inconsistent with the salesperson's values and beliefs? A. Interrole conflict B. Intrasender role conflict C. Intersender role conflict D. Person-role conflict

D

Which term refers to interactions among team members, such as how they communicate with each other? A. Punctuated equilibrium B. Organizational shells C. Group polarization D. Group dynamics

D