Lesson 9: Supporting Print Devices

The office inkjet printer is missing lines when it is printing. What is the correct maintenance step that needs to be performed in the printer? A.Print head alignment B.Print head cleaning C.Load roller replacement D.Eject roller replacement

B.Print head cleaning A blocked or dirty print head nozzle will show on the printed material as a missing line. This can typically be corrected by running a print head cleaning cycle.

A printer support technician at a corporate office receives a call from the administrative office that their laser printer is online, but office employees can not print. When examining the printer, the technician finds paper lodged in the fuser unit. What type of error is this? A.Paper jam B.Print quality issue C.Carriage mechanism fault D.Incorrect page orientation

A.Paper jam A paper jam occurs when paper incorrectly feeds through the printer and gets lodged within the device.

An employee receives a brand-new inkjet printer. The output prints documents and photos that appear distorted. What is the correct maintenance step the employee needs to perform on the printer? A.Print head alignment B.Print head cleaning C.Load roller replacement D.Eject roller replacement

A.Print head alignment An improper alignment of the print head will make output media appear skewed when printed. Calibrating the printer will correct this.

A support technician at a corporate office needs to recommend a new laser printer for the administrative office. The office personnel requests a printer that will automatically print on both sides of the paper. What does the technician need to look for to make the proper decision on which printer to purchase? A.Paper handling B.Duplex unit C.Finisher unit D.Input tray capacity

B.Duplex unit A duplex unit allows for automatic double-sided printing of media during the printing process. Without this function, pages must be manually reloaded into trays to print on both sides.

When an employee prints to a newly installed printer, the printed pages only have a few characters on each page. What type of error is this? A.Print quality issue B.Garbled print issue C.Printer connectivity issue D.Print spooler issue

B.Garbled print issue When a printer prints multiple blank pages or pages with only a few characters on them, this is garbled printing. This commonly occurs because of a missing or incorrect print driver.

An employee prints documents and photos on the office inkjet printer, but they are printing in the wrong color. What is the correct maintenance step the employee needs to perform on the printer? A.Print head cleaning B.Ink cartridge replacement C.Print head alignment D.Eject roller replacement

B.Ink cartridge replacement An inkjet printer has one or more cartridges that hold the ink used in printing media. When the ink bin is empty, the printer will print incorrect colors on the output media or refuse to print until the cartridge is replaced.

A support technician at a corporate office needs to recommend a new laser printer for the administrative office. One of the considerations is the speed of the printer. How is the basic speed of a printer measured? A.Output tray capacity B.Pages per minute (PPM) C.Dots per inch (DPI) D.Pixels per inch (PPI)

B.Pages per minute (PPM) The basic speed of a printer is measured in pages per minute (PPM). Different printers may also have varying PPM based on what is printing.

What type of printer builds a solid object from successive layers of material? A.Inkjet printer B.Laser printer C.3-D printer D.Thermal printer

C.3-D printer A 3-D printer builds a solid object from successive layers of material. Though there are multiple types of 3-D printers with varying functions, common printer maintenance includes cleaning the print bed and extruder and replacing used filament.

A printer support technician at a corporate office receives a call from the administrative office that the office inkjet printer is online but it is making a grinding noise while printing. What type of error is this? A.Paper jam B.Print quality issue C.Carriage mechanism fault D.Incorrect page orientation

C.Carriage mechanism fault A carriage mechanism holds the ink cartridges in an inkjet printer. Grinding noises during printing are a symptom of a carriage mechanism fault.

A support technician at a corporate office needs to recommend a new multifunction printer for the administrative office. Since the office commonly prints and scans photos and high graphic items, the technician needs to select a multifunction printer that will meet this need. What characteristics should the technician review to choose the correct multifunction printer? (Select all that apply.) A.Output tray capacity B.Pages per minute (PPM) C.Dots per inch (DPI) D.Pixels per inch (PPI)

C.Dots per inch (DPI) The maximum supported resolution, measured in dots per inch (DPI), determines output quality. This is not to be confused with pixels per inch (PPI), since multiple dots can make up one pixel. D.Pixels per inch (PPI) Pixel dimensions will appear separately from dots per inch (DPI) to avoid confusion. Resolution varies by printer. Vertical and horizontal resolution may also be different.

A support technician at a corporate office needs to recommend a new laser printer for the administrative office. The office prints multiple types and sizes of documents, labels, envelopes, and other materials. What does the technician need to look for to make the proper decision on which printer to get? A.Output tray capacity B.Pages per minute (PPM) C.Paper handling D.Input tray capacity

C.Paper handling Paper handling means the sizes and types of paper media that can be loaded into a printer. It may be important to be able to handle printing documents, photos, and other types of media.

When printing to a multifunction printer, the printer staples the pages sideways. What type of error is this? A.Paper jam B.Print quality issue C.Carriage mechanism fault D.Incorrect page orientation

D.Incorrect page orientation Incorrect orientation (portrait or landscape) will cause the output media to print incorrectly. For example, a finishing tray may incorrectly staple, fold, or punch media if the user does not place the pages in the correct orientation.

A support technician at a corporate office needs to recommend a new laser printer for the administrative office. The office personnel requests a printer that they will not have to refill as often as their current printer. What does the technician need to look for to make the proper decision on which printer to get? A.Output tray capacity B.Pages per minute (PPM) C.Paper handling D.Input tray capacity

D.Input tray capacity The input tray capacity is the total number of pages per media type that the printer can support.

A printer support technician at a corporate office receives a call from the administrative office that their printer is showing online, but nothing is printing out. When checking the print server, there are multiple documents queued for the printer. What type of error is this? A.Print quality issue B.Garbled print issue C.Printer connectivity issue D.Print spooler issue

D.Print spooler issue If the printer is online, but multiple jobs are queued and a job cannot be deleted, this is a symptom of a print spooler issue. A restart of the print spooler service may be required.

What type of printer uses a heating element to create images on paper? A.Inkjet printer B.Laser printer C.3-D printer D.Thermal printer

D.Thermal printer A thermal printer is a printer that uses a heating element to create an image on the printed media.