listening and responding

A set of "attitudes, beliefs, and predispositions about the how, where, when, who, and what of the information reception and encoding process" refers to _____.

listening style

Studies have shown that people with higher-pitched voices tend to be judged by others to be more _____, but less _____.

outgoing; conscientious

Gaelynn assumes the older staff member in the wheelchair isn't a qualified research librarian, so she goes in search of someone else to answer her question. Gaelynn is letting _____ affect her listening abilities

physical appearance

Preoccupation and boredom are examples of _____ barriers to listening.

psychological

Which question is unimportant when making an ethical decision to listen to information that was not intended for you?

Will anyone else know if I listen to this message?

What listening decision can open up opportunities for new experiences that may alter our thinking or behavior?

choosing to listen together

Nadia would rather engage in a debate on a topic than listen to a speech about it. She is a(n) _____-oriented listener.

content

Paula listens to her manager very intently so as not to miss anything she needs to do. Yet when she talks to her mother, Paula listens sympathetically when her mom says she isn't feeling well. This demonstrates how _____ plays a role in listening.

context

Miguel wears earbuds while studying to minimize outside noise. He is making an ethical decision to _____

cut himself off from the listening environment

Because they require you to pay attention to content, _____ listening skills are especially important in a college classroom.

informational

For college students, learning about listening is especially important because _____

it is their primary communication activity

When his spouse walked in the door and said, "Guess what happened today?" Evan just shrugged and shook his head instead of answering. Which stage of listening is Evan using?

responding

The idea that having better listening skills leads to fewer misunderstandings, and a sense of well-being for us and those we care about, demonstrates which benefit of improved listening?

Better listening is linked to enhanced personal relationships.

The four phases of listening as described in the text include hearing, receiving information, constructing meaning from it, and _____

responding to it

Drew chooses to change the channel instead of listening to the media shows that make fun of celebrities. He is engaging in _____ listening

selective

Which aspect of social hierarchy is demonstrated by the fact that people tend to pay attention to what celebrities say and do?

social status

Alexi lives in the city. Even though he sleeps with the windows open, he rarely hears the traffic noise or people talking on the street below his apartment. These noises are examples of a _____.

soundscape

Which of the following is a component of mindful listening?

the willingness to place your agenda lower on the priority list than the speaker's

Deandra learns she must work to improve her listening habits in her courses in order to be successful in college. Which of the following strategies should she adopt?

Focus on the speaker's words, not your own thoughts.

Which of the following best demonstrates how listening has a positive impact on the brain?

Having better listening skills can improve memory.

According to renowned listening expert Rebecca Shafir, in order to be a better listener, individuals need to understand another person's "_____."

book

Anderson's friend was making suggestive comments about a classmate, but Anderson refused to acknowledge his remarks because they were crude. This describes a(n) _____ challenge associated with listening.

ethical

When you assess your reaction to a message, you are in the _____ stage of listening

evaluating

The _____ stage of listening occurs when listeners pick up the sound waves directed toward them

hearing

Some studies show that attentive listening can actually lead to _____.

increased blood and oxygen to the brain

Sunil must promote one of his employees to staff manager. He decides to look for someone who has good listening skills because he knows this will help others perceive the new manager as _____.

trustworthy

After listening to her sister describe what had happened at work that day, Monica realized she was now supposed to try and figure out if this was a good thing or a bad thing for her sister. Which stage of listening does this represent?

understanding