LSSG Green Belt
If the benefit cost ratio is 2 and the cost of the project is 150, what is the magnitude of the benefits.
300
Which of the following represents the specification of product or service capabilities or attributes that are necessary to meet customer expectations? A. Critical to Quality B. Compliance to Quality C. Consistent to Quality D. Conformance to Quality
A. Critical to Quality
Which of the following measures proximity to true value?
Accuracy
When the persons conducting a Gage R&R test all reach the same conclusions and those conclusions represent the true value, the study results are classified as ____________________ .
Accurate and Precise
Customer value is represented by which of the following attributes? (Price, Quality, Service, All of the Above)
All of the Above
Which of the following is not considered one of the five steps in the DMAIC sequence? A. Define B. Coordinate C. Measure D. Improve
B. Coordinate
The first document prepared in presenting a Lean Six Sigma project is the __________________ .
Business Case
Which of the following is not considered one of the four fundamental challenges? A. Delays B. Output Variation C. Revenue Maximization D. Monitoring and Control
C. Revenue Maximization
Delivering customer value begins with _______________ .
Company culture
Process monitoring is usually associated with the ___________ stage.
Control
The costs that would disappear if the process that delivers products and services were near-perfect are referred to as the ____________________________.
Costs of Poor Quality
The quality of parts, assemblies and products is related to _________ .
Critical to Quality
In a ____________ gage R&R study each individual operator measures each part.
Crossed
The length of time from the beginning to the completion of a work process is called _________________ .
Cycle Time
In a Gage R&R study which of the following describes the steps that must be taken? A. A fixed number of operators are identified B. Each operator initiates a measurement of the objects a fixed number times. C. A fixed number of parts or objects are identified. D. All of the above
D. All of the above
Which of the following is not a fundamental challenge in Lean Six Sigma? A. Output variation B. Monitoring and control C. Delays, defects waste and errors D. All of the above are fundamental challenges
D. All of the above are fundamental challenges
The mathematical expression for a process relates which of the following two characteristics of a process? A. Customer needs and customer wants B. Management goals and management objectives C. Project manager capabilities and outcome quality D. Process Inputs and Process Outputs
D. Process Inputs and Process Outputs
When asking the question, what is the real problem, the project is very likely to be in the __________ stage.
Define
It is unlikely that earlier stages in the DMAIC process would be revisited as the project progresses.
F
Measurement Analysis is not necessary when monitoring the output of an automated process.
F
The "M" in the DMAIC cycle represents the management of the process.
F
The concept of measurement analysis is primarily related to the Analyze stage of the DMAIC Cycle.
F
The control phase comes before the Improve phase.
F
The last step in the DMAIC process is to improve the situation.
F
When Gage R&R results are precise, they will also be accurate.
F
(T/F) A Process is defined as a system that transforms outputs into inputs.
False
(T/F) A newly redesigned process should not be considered for continuous improvement for several years.
False
(T/F) Business cases for Lean Six Sigma Projects must include full technical descriptions of every step in the project process.
False
(T/F) Business cases that are written to justify the approval of a Lean Six Sigma project require detailed budgets and schedules.
False
(T/F) Cycle time should not include any delays incurred during processing.
False
(T/F) Financial evaluation requires two estimates; benefits and revenues.
False
(T/F) For most Lean Six Sigma projects, financial evaluation only requires an estimate of the benefits to be achieved.
False
(T/F) It is possible to design a process with no variation in output.
False
(T/F) Once a lean culture is established, it is very unlikely for the organization to become a bloated bureaucracy.
False
(T/F) Sustaining a lean organization is not difficult as evidenced by the performance of General Motors since the 1950s.
False
(T/F) The Business Proposal is a document that serves as a contract between those who will do the project work and management.
False
(T/F) The more layers there are in a management structure, the more likely it will be for an organization to succeed in developing a lean processes.
False
(T/F) Using the concept of 5S, Items can be sorted into two groups including Always Used and Never Used.
False
(T/F) Walmart is an example of a company that was unsuccessful in recognizing the pitfalls of bureaucratic creep.
False
(T/F) Words such as 'improved results' and 'shorter waiting periods' are often effective metrics by which to gauge the success of a project.
False
A bottom-up approach to improving process performance is most commonly associated with an organizational culture that emphasizes quality, efficiency and customer value. (T/F)
False
According to McKinsey and Company, one of the disciplines necessary to achieve a lean organization is quality assurance. (T/F)
False
All products should be designed in such a way as to deliver perfect performance. (T/F)
False
Carefully designed processes should not deviate at all from a target. (T/F)
False
Changing a traditional organization to one that is lean and customer-focused is usually not a difficult challenge. (T/F)
False
Customer-focused cultures are actually more common than one would expect. (T/F)
False
Designing efficient processes often takes less time than designing inefficient ones. (T/F)
False
Lean focuses on quality and consistency. (T/F)
False
Lean is primarily limited to manufacturing processes. (T/F)
False
The more output deviates from a target level the more acceptable is the process output. (T/F)
False
There is little difference between Lean and Six Sigma. (T/F)
False
When a new business process is designed it is not necessary to utilize the principles and concepts of Lean Six Sigma because it can be assumed that new processes are efficient. (T/F)
False
A ____________ study focuses on whether the individuals collecting the data or performing measurement tests are consistent in their measurements.
Gage R&R
When several individuals measure the same object but each one records a different result this can be attributed to ____________________ .
Human Error
In a ____________ gage R&R study each individual operator only measures one part.
Nested
Five human resource professionals rate a candidate on a scale of one to ten. The scores are almost the same, but it turns out that the individual, once hired, does not perform well and is not retained beyond the trial employment period. This is an example of _______________ .
Precise but not accurate
The contract between those who will do the work associated with a Lean Six Sigma project and management is called a _____________________ .
Project Charter
DMAIC is a framework that helps to ensure an orderly and logical flow from the beginning of a Six Sigma project to its end.
T
Data collection is a primary activity associated with the Measure phase.
T
Precision refers to the closeness of two or more measurements to each other.
T
In additional to culture, the organization must be capable of developing efficient processes to deliver the products and services that customers want. (T/F)
True
Lean primarily focuses on improving process efficiency. (T/F)
True
One quality measure in a hospital's emergency department is the time it takes before a patient is examined by a physician. The target is 15 minutes or less. To determine if this objective is met a Six Sigma analysis would seem appropriate. (T/F)
True
Organizational culture is a significant factor in defining the environment within which Lean Six Sigma initiatives can succeed or fail. (T/F)
True
The objective of Six Sigma is to deliver near-perfect products and services. (T/F)
True
The reality is that for most products and services reasonable quality, not perfection, is necessary. (T/F)
True
To meet quality objectives, Six Sigma sets targets and measures process outcomes against there targets. (T/F)
True
A process can be represented mathematically in the following way:
Y = f(x)
Kaizen is a Japanese word for ________ .
continuous improvement
5S focuses primarily on _______________ .
increasing efficiency
When taking a measurement of an object, if the device used to take the measurement incorrectly measures the object, this is referred to as a _____________ error
measurement device error
5S procedures that have been set into place and followed by others is an example of __________________ .
Standardize
The process of ensuring that 5S methods will be used in the future is called _____________ .
Sustain
Consistency associated with a single individual in a Gage R&R study is addressed by the concept of _____________ .
Repeatability
Consistency across individuals in a Gage R&R study is addressed by the concept of _____________ .
Reproducibility
Which of the following terms suggests the approach where several people undertake the same test to rule out human error in measuring an object?
Reproducibility
Which of the following is not one of the 5s'? Sort Schedule Shine Sustain
Schedule
Identifying a specific location where supplies will be stored is an example of ________________ .
Set in Order
Maintaining a clean workplace is an example of _________________ .
Shine
(T/F) A Metric is a formal and measurable goal for a Lean Six Sigma project
True
(T/F) A major challenge, when restructuring an organization by eliminating bureaucratic layers and becoming more lean, is resistance to change.
True
(T/F) COPQ can result in loss of market share.
True
(T/F) Dispensing the wrong medication at a nursing home is an example of one of the fundamental challenges associated with Lean.
True
(T/F) In the function Y=f(X), Y is defined as the process output.
True
(T/F) Lean Six Sigma projects have a clear beginning and end.
True
(T/F) Lean cultures are more likely to be customer-focused.
True
(T/F) Metrics are concrete estimates of project results.
True
(T/F) One advantage in using the concept Y=f(X) is that it implies the use of metrics to measure both inputs and output.
True
(T/F) One strategy for sorting is by product families.
True
(T/F) The Voice of the Customer is not the same as the Voice of the Process.
True
(T/F) The Voice of the Customer must be accommodated by the Voice of the Process.
True
(T/F) The benefits expected from a project are estimated to be 100, while the costs associated with undertaking the project are estimated to be 125. The project should not be approved.
True
(T/F) The cost of labor to fix problems is associated with COPQ.
True
(T/F) The project charter, when approved by management, formally authorizes a project.
True
(T/F) The quality of the product or service delivered by a process is related to the voice of the customer.
True
(T/F) To best ensure success, Lean Six Sigma projects must be defined in such a way as to address a specific goal or objective.
True
(T/F) When the Voice of the Customer is accommodated within the voice of the process, the customer will be satisfied with the results.
True
A lean culture is one that supports the discovery of better ways to deliver customer value. (T/F)
True
About 75 percent of Fortune 500 companies utilize the concepts of Six-Sigma. (T/F)
True
Customer value must be defined from the customer's perspective. (T/F)
True
