M9-12 Quiz HR

Dalton Inc. fired several good employees to make a structural change that would save money and guarantee other jobs. Even though the change did result in the promised improvements, other employees began to distrust the company. Which of the following is a reason for resisting change that is observed in the given scenario?

Employees feeling insecure in their jobs

What can managers do to reduce corporate stress?

Encourage independent and creative thinking

Which of the following statements best describes a conflict manager who is an avoider?

He or she is someone who would rather not be around conflict at all and values neutrality highly.

In the context of the various steps involved in the creative process, in which of the following steps has an individual's mind processed all of the information it has received, then offers the individual solutions?

Illumination

Dennis has received two job offers with attractive employee benefits. He finds it difficult to choose one of the two offers as both are equally good. Identify the conflict that Dennis is facing.

Inner conflict

Jeremy, a mathematician, had been working on a tough problem. One day while having a drink with a few of his friends, he suddenly yelled "Aha!" "That's it!" He had found the answer to the problem that had given him sleepless nights for months. In this scenario, Jeremy is most likely in the _____ stage of the creative process.

Inspiration

Which of the following characteristics has been shown to be most important to creativity?

Intuition

In the context of the types of conflict, which of the following statements is true of inner conflict?

It is conflict within an individual.

Which of the following best describes cognitive appraisal?

It is your "thinking evaluation" of an event or a situation.

Which of the following practices is most likely to make working with low conformers less problematic?

Learning to tolerate their honesty

Which of the following conflict resolution strategies produces unhappy people on both sides of an issue?

Lose-lose strategy

Which of the following steps is most likely to elicit meaningful feedback from a passive person?

Making statements to help break the tension

In the context of the styles of conflict management, which of the following factors is more important to a compromiser than the issue itself?

NOT Arriving at a win-win solution for all groups involved in a conflict Maintaining good relationships between the groups in conflict

"I" statements are:

NOT: Primarily about being polite. NOT: A resolution for problem situations.

Which of the following rules is applied in the second session of the brainstorming process?

Participants return to rational mode.

Which of the following is the most important criticism against Lewin's change model?

Refreezing is not a realistic concept in today's business world.

Which of the following reactions to personal loss typically occurs in the emotional standstill stage?

Shock

Which of the following is the second stage of the general adaptation syndrome?

The stage of adaptation

In the context of the Thomas-Kilman Conflict Model, identify a true statement about "avoiders."

They mistakenly assumes that if a conflict involves only other people, it should be left only to them.

Which of the following is a characteristic of the win-win strategy of conflict resolution?

This strategy leads to a solution in which both sides feel that they have come out on top.

Which of the following stages of logical incrementalism is characterized by organizations utilizing something important that gets everyone's attention to get the ball rolling?

Using an opportunity to begin the change plan

Which of these techniques is not a part of active listening?

WRONG Reading non-verbal information All of these are a part of active listening

Refreezing is seen as an unrealistic concept in today's business because:

WRONG employees are too comfortable in the status quo and hence highly resistant to change.

Identify a characteristic of people with the hardy personality type.

WRONG: They have an external locus of control.

According to the type A and type B personality theory, type B personality differs from type A personality in that people with a type B personality:

WRONG: are less relaxed and flexible.

Which of the following conflict resolution strategies uses democratic vote as a method to resolve conflicts?

Win-lose strategy

According to the Thomas-Kilman Conflict Model, a conflict manager who tries to help parties avoid conflict through positive thinking is a(n) _____.

accommodator

A manager at a bank believes that the bank's hiring budget should be increased so that experienced employees can be hired. Another manager disagrees with her and believes that hiring costs should be reduced. He suggests recruiting talented but inexperienced employees who will accept lower salaries. A conflict manager helps them work together to come up with a plan that allows them to hire both experienced and inexperienced people without increasing their budget. In the context of the styles of conflict management, the conflict manager in this scenario is a(n) _____.

collaborator

Krista is a conflict manager at Armitage Tech. She tends to focus on helping people reach agreements and work together instead of focusing on the issue that caused the conflict. She believes it is important for all parties in a conflict to maintain good relationships while they work to achieve their basic goals during the conflict resolution process. In the context of the styles of conflict management, Krista is a(n) _____.

compromiser

Michael has an argument with his supervisor over certain responsibilities assigned to him. He contends that the wording of his contract is ambiguous and believes that the duties assigned to him are not part of his job description. In the context of the sources of conflict, in this scenario, Michael's disagreement with his supervisor is an example of:

content conflicts.

The positive stress that is felt when playing baseball is referred to as _____.

eustress

Which of the following observations is true of creativity?

A person needs to understand himself or herself to understand creativity.

Which of the following is the main approach to the lose-lose strategy?

Compromise

Which of the following is a value on which organizational development (OD) change agents base their procedures?

Confrontation

Which kind of stress will you most likely experience when you are down with a cold?

Distress

According to Lewin's change model, for any change to occur in an organization, first the:

individuals working for the company must be convinced that a change is essential.

The preparation stage of the creative process identified by Graham Wallas primarily involves:

making sure that you perceive the problem accurately.

Who among the following is most likely to have a type A personality?

Jessica, who is a perfectionist with a sense of time urgency and is often hostile

Which of the following conflicts is most likely to occur when a member of a group breaks its rules, or norms?

NOT Content conflict WRONG: Person-versus-group conflic

Which conflict erupts over differences in self-definition?

Negotiation-of-selves conflict

Cooperative power includes:

None of these are a part of cooperative power

In the context of the styles of conflict management, a conflict manager who is a "competitor":

might use the lose-lose style to resolve an issue.

Which of the following is the first stage of the creative process identified by Graham Wallas?

Perception

According to the Thomas-Kilman Conflict Model, which style has the highest respect for mutual support?

Problem-solving style

In which of the following ways does the arbitrary approach of the win-lose strategy work?

The conflict manager decides which side is right and which is wrong, then considers the issue to be resolved.

Which of the following statements is true of low conformers?

They think independently and solve problems creatively.

According to Hans Selye's general adaptation syndrome theory, in which of the following ways does the body react in the stage of adaptation?

WRONG: The heart rate, blood pressure, and respiration shoot up at this stage.

According to psychologists, _____ can be defined as the nonspecific response of the body to any demand made on it.

stress

The democratic vote approach is not as effective in resolving conflicts in organizations as it is in the political system because:

the majority vote leaves a minority of unhappy people without any real recourse.

Employees resist change because:

they often choose how they see and hear data, and ignore information that challenges the stability of their world.

Logical incrementalism is most successful when it is used:

to bring a well-designed plan into general acceptance.

Which of the following activities is typically a part of the first session of brainstorming?

All ideas are recorded.

_____ is the first stage of personal change.

Emotional standstill

Which of the following statements is true about kaizen?

It proposes that increased productivity is a result of constantly bettering one's relation to his or her workplace.

Which of the following is an example of a chronic stressor?

The anger felt at being discriminated against because of your gender

Which of the following statements is true of optimal experiences?

They are intensely enjoyable and stimulate creativity.

Which of the following is an example of an internal stressor?

WRONG: Inner conflict

According to Hans Selye's general adaptation syndrome (GAS) theory, when the fight-or-flight response is activated, the human body has entered the:

alarm stage.

The term _____ is defined as what and how an individual believes himself or herself to be.

self-perception

In the context of the sources of conflict, which of the following scenarios is an example of institutionalized conflict?

A sales company encourages employees to make as many sales as possible and rewards the top sellers at the end of every quarter.

Which of the following is true of Lewis Terman's study of intelligence, intelligence testing, and creativity?

Academic geniuses are not likely to be more creative than other people.

Which of the following statements is true of the force field analysis model?

According to this model, the status quo is presented like a battlefield being fought for by two armies.

Jacob was excited to get a promotion as a marketing manager, but the promotion also meant that he would have to relocate to another state. Jacob is reluctant to move. Which type of inner conflict will this situation create for Jacob?

An approach-avoid conflict

Which type of inner conflict occurs when you are torn between two undesirable options?

An avoid-avoid conflict

Which of the following factors is typically involved in a content conflict?

Argument over the existence of an idea

Which of the following is one of the seven stages of personal change?

Bottoming out

_____ is a type of spontaneous group discussion to help find multiple solutions for problems.

Brainstorming

Which of the following suggestions will be useful in dealing with an envious person at work?

Building up the envious person's self-esteem

Which of the following styles of conflict management is necessary for a win-win solution?

Collaboration

Which conflict primarily focuses on disagreements over what a statement or a concept means?

Content conflict

Which of the following is a source of values conflict?

Disagreement over basic beliefs