MA 40 week 2 theory
15.) Who creates federal law by passing legislation?
Congress
8.) Abraham Lincoln is the founder of humanistic psychology and the creator of the hierarchy of needs. True or False
False, Abraham Maslow
3.) When communicating within the health profession, patients should be encouraged to not verbalize their feelings. True or False
False, effective communication
6.) The medical assistant should be positioned standing directly over the patient so he can look up and see you clearly when communicating. True or False
False, eye level
4.) Summary takes place after the receiver has decoded the message sent by the sender. True or False
False, feedback
12.) Finger-tapping might mean discouragement. True or False
False, impatience
14.) A good way to show respect for a shy and quiet patient is by speaking for them. True or False
False, it's better to encourage them to express themselves.
1.) The messenger is the person who decodes the message. True or False
False, receiver
10.) Only verbal communication should be taken into account when formulating the message in the communication cycle. True or False
False, visual, written,verbal and nonverbal communication are important in the communication cycle.
19.) What is the single most admired characteristic in a leader?
Honestly
17.) Define an MA's scope of practice.
The range of duties and responsibilities that a medical assistant is legally allowed to perform under a providers direct supervision.
11.) Hierarchy of needs applies to the theory that there is a specific order or rank within which a person's needs are met, beginning with the basics of food, clothing, and shelter. True or False
True
13.) Sharing subjects is NOT a roadblock to communication. True or False
True
18.) Liability, personal injury, and medical malpractice are types of insurance in a medical practice. True or False
True
2.) We learn nonverbal language first. True or False
True
20.) Masking must be present to achieve effective verbal and nonverbal communication. True or False
True
5.) Facial expression is considered one of the most important and observed nonverbal communicators because expressions vary by culture. True or False
True
7.) Communication serves as the foundation for all patient care best describes the major reason communication is of the utmost importance in the health care setting. True or False
True
16.) Define expected standard of care.
Dr. Has a duty to care for pt. to the professional standards associated with dr of similar training & experience
9.) What is the highest level of needs on the hierarchy of needs?
Self-actualization
