MAG 51 Chapter 1-4 Interactive Videos

Use of the "Predictive Index Test" at the Fruit Guys fulfills which managerial function?

Staffing

Which phrase below best describes Evo's corporate culture as it relates to employees?

"Work hard, play hard"

At Mitchell Gold + Bob Williams, the company encourages women to enter management, and may strive for half of all management positions to be filled by women. The reasoning for this may be to overcome the impact of society's past hiring practices. This example reflects which of the following EEOC guidelines?

Affirmative action policies

Bryce Phillips began buying and selling outdoor sporting equipment to support his skiing and traveling habits. From there, he founded Evo, a company that sells quality outdoor equipment and clothing at reasonable prices. With a strong organizational culture and set of guiding principles, managers at Evo, are challenged to promote growth in an unpredictable environment. Considering the nature of the company, which demographic trend accurately represents the greatest marketing challenge for Evo?

Aging population

In developing Flight 001's own unique line of luggage, Brad and John may choose to look at industry leaders in luggage design, such as Sampsonite, to identify best practices and to determine ways to improve on the competition. This is an example of:

Benchmarking

When Brad John annually establishes a plan that is expressed in financial terms, he is creating a(n):

Budget

The founders of Mitchell Gold + Bob Williams believe strongly in the concept that jobs should be paid the same level when they require similar skills and abilities, regardless of who is hired to fill these jobs. This belief refers to the concept of:

Comparable worth

Headquartered in San Francisco, California, Fruit Guys delivers fresh, organic fruits and other specialty food items to businesses, schools, and homes. The company was founded in 1998 by Chris Mittelstaedt, and prides itself on promoting a healthy lifestyle and a sustainable business model. The Fruit Guys realized early on that human resources would be a valuable contributor toward their overall success. In developing the business model for Fruit Guys, which set of skills were most important for Chris Mittelstaedt to employ in order to obtain, interpret, and apply information?

Conceptual skills

As a result of the business environment following the dot.com bust, the harsh economic times required that virtually all businesses, including the Fruit Guys, tightened their budgets to survive. This is referred to as what type of measure?

Control measure

Following the dot.com bust of 2001, which managerial function was likely most important for Chris to employ in deciding what corrective actions to take in order to stay afloat during turbulent times?

Controlling

At the Soho store, it is important for store employees such as Maria to adapt to a variety of cultural communities and communicate well with diverse groups of individuals. This skills is known as:

Cultural competency

As the company continued to grow, Vice President of Operations Erin Mittelstaedt discusses the challenge of training employees to take on the roles of buying produce and managing distribution. The solution to this challenge relates to which important managerial process?

Delegating authority

By listening attentively to their supervisors words of guidance, Evo employees are demonstrating a strong commitment to the organization and its objectives. They can best be described as what type of workers?

Engaged workers

By ensuring that Evo workers have enough time left over at the end of the day to enjoy activities that they enjoy, which level of corporate social responsibility is being followed?

Ethical responsibilities

If Chris wants his employees to possess a significantly strong sense of commitment to the company, what should be the source of his influence?

Expert power

If Emily establishes a graphical display for store openings, where the store locations are represented on the vertical axis and completion and opening dates are represented on the horizontal axis, what type of scheduling tool is she using?

Gantt chart

Each of the following are protected-group employees at Mitchell Gold + Bob Williams through federal legislation EXCEPT:

Gay, lesbian, bisexual, and transgender employees

As a manager, Maria Thompson has likely experienced customers who prefer doing business with men because they view them as more knowledgeable or reliable. This is an example of:

Gender stereotyping

Mitchell Gold + Bob Williams is a furniture manufacturer and retailer based out of North Carolina. The company openly encourages diversity in the workforce, particularly in relation to gay, lesbian, bisexual, and transgender issues. Rather than setting certain groups apart, the owners encourage cooperative agreement across all employee groups. To them, promoting diversity makes sense because the company's customer-base is increasingly diverse. While working for another furniture manufacturer, Mitchell Gold learned that his upward mobility within the company was limited as a result of him being gay or Jewish. This is an example of which effect?

Glass ceiling

If John Sencion wants to establish a production process for Flight 001's product line that involves scheduling materials to arrive precisely when needed in the production process, what type of system is he adopting?

Kanban

In terms of accommodating different religious beliefs, which of the following are Mitchell Gold + Bob Williams required by law to do?

Make reasonable accommodations for employees with different religious beliefs

Emily periodically sits down with her supervisor to set her organizational objectives and to discuss the types of rewards she will obtain upon meeting her objectives. This is an example of what type of management?

Management by objectives

When Evo supervisors gather employees to discuss the continuous process of growth and assimilation within the company, which of the following is occurring?

Onboarding

By allowing Evo employees to influence and provide input on organizational decision making, which of the following management styles is Bryce incorporating?

Participative management

Flight 001 is a retail company that has been around for over 10 years, exclusively catering to travelers. The company's primary goals and objectives are to open many more stores in the U.S., to go international, and to become the travel authority within the U.S. Because of the current economic situation, the company has had to readjust its organizational objectives. Brad John's role at Flight 001 is primarily that of a(n):

Planner

To get his business off the ground, Chris focused on setting goals, objectives, policies, and procedures in the early years. These tasks are tied to which managerial function?

Planning

Following the fiasco with the business associate in Chicago, Chris realized that he should be aware of how things get done outside of formal channels. Which set of managerial skills should Chris develop to ensure that a similar situation does not arise in the future?

Political skills

For the simple fact that he is founder and CEO of Fruit Guys, Chris Mittelstaedt possesses what type of influential power over his employees?

Position power

What does Bryce Phillips identify to be Evo's competitive advantage?

Price support

Investing in brighter lighting in a factory workroom so that a vision-impaired worker can work more effectively is an example of which of the following?

Reasonable accommodation

In hiring practices, the owners of Mitchell Gold + Bob Williams are careful to ensure that preference is not given to GLBT individuals over more qualified or experienced candidates. The company is careful to avoid:

Reverse discrimination

A plan that was developed to launch Flight 001's first independent product would be referred to as a:

Single-use plan

Flight 001's five-year plan to grow the company, to go international, and to become the travel authority, can best be described as what type of plan?

Strategic plan

Bryce talks about one of Evo's guiding principles: balanced ambition, which is about making sure workers' personal and professional lives are in harmony. Which school of management thought correlates most closely with this guiding principle?

The behavioral approach

Which school of management thought should Nathan adopt if he wishes to analyze e-commerce sales to develop what-if situations related to future sales in varying stages of economic recovery?

The systems approach

At Flight 001, all employees are expected to satisfy customers by continually improving goods and services. This is referred to as:

Total quality management