MAN 3000 QUIZZAM 3

What are companies doing to respond effectively to increasing segmentation of the marketplace?

Using more narrowly targeted marketing messages

Human resource (HR) management is defined as

activities managers perform to plan for, attract, develop, and retain an effective workforce.

To promote innovation, organizational structure and internal process should foster ______.

collaboration cross-functional communication agility

The ________ approach to management emphasizes that a manager's approach should vary according to the individual and environmental situation.

contingency

According to the competing values framework (CVF), organizational _____ varies along two dimensions.

effectiveness

Espoused values in an organization's culture represent the

explicitly stated values and norms the organization prefers

When an organization has a central core of key functions and outsources others to vendors who can do them cheaper and faster, the organization is said to have a _____ structure.

hollow

The three types of organizational design are:

horizontal traditional open boundaries

A plan for being innovative that requires a company to integrate its innovation activities and business strategies is a(n) ______.

innovation strategy

The introduction of the DVD-by-mail business model by Netflix changed the video rental business and caused the demise of Blockbuster Video. This is an example of ______.

disruptive innovation

A(n) _____ is a system of consciously coordinated activities or forces of two or more people.

organization

A box-and-lines illustration showing the formal lines of authority and the organization's work specializations is called a(n) ______ chart.

organizational

In organizational culture, a hero is a(n)

person whose accomplishments embody the organization's values.

Rather than worry about introducing a new sports recovery product, Gabriel told his staff that they should repackage the existing products and promote them to professional basketball teams throughout the country. Gabriel is demonstrating ______ innovation.

process

Changing the appearance or the performance of a product or a service, or the creation of a new one, is called ______ innovation.

product

When a change is made to a product or service that changes its appearance or performance, this is known as a(n) ______ innovation. Multiple choice question.

product

Functional organizational structures:

put employees with similar occupational specialties together in formal groups. are common in both for-profit and nonprofit organizations.

Organizational culture:

represents beliefs and values shared among workers significantly affects work outcomes at all levels of the organization is the social glue that binds members of the organization together helps employees understand why the organization does what it does is passed on to new employees through socialization and mentoring

Reactive change is change that ______.

responds to problems or opportunities as they arise

Common purpose, one of the four common elements of organizations proposed by Schein,

unifies members and helps everyone understand the organization's reason for being.

Which description best fits the adhocracy organizational culture?

Adaptable, creative, and quick to respond to marketplace changes

In which step of the learning and development process does the employer identify if there are gaps in what new employees need to know and if those gaps can be filled by learning and development?

Assessment

Which statement about human capital and innovation is true?

Certain employee characteristics, such as intrinsic motivation and creativity, are positively associated with innovation.

During which phase of Lewin's model of change is it most important for managers to act as role models and mentors and provide benchmarking results?

Changing

Which of the following are among the seven methods of fostering innovation?

Create an innovation strategy Institute the necessary human resource policies, practices, and procedures Get commitment from top managers Establish the required structure and processes

Which of the following is a demographic characteristic that is a force for change outside the organization?

Education

Innovations must be ______.

novel

What are three characteristics of an organization with a simple structure? (Select all that apply.)

Authority in a single person A flat hierarchy Low work specialization

Which of these would be considered observable artifacts in an organization?

Awards Decorations Rituals

Which of the following are outcomes associated with various types of organizational culture?

Better financial performance in market and hierarchy cultures Higher customer satisfaction in clan and market cultures Higher market share in clan and market cultures More positive work attitudes in clan cultures More positive organizational outcomes in market cultures

How do organizational consultants carry out a diagnosis? (Check all that apply.)

By attending meetings and performing direct observation By consulting company records By using surveys and questionnaires

Which statement about the need for faster speed-to-market is true?

Competitors may be in and out of the market within days.

_____ embed preferred culture by describing organizational philosophy, mission, vision, and values.

Formal statements

Drag the descriptions of the dimensions of the competing values framework (CVF) with their corresponding dimensions.

Horizontal matches Choice, Expresses the extent to which an organization focuses its attention and efforts inward on internal dynamics and employees versus outward toward its external environment and customers Expresses the extent to which an organization focuses its attention and efforts inward on internal dynamics and employees versus outward toward its external environment and customers Vertical matches Choice, Expresses the extent to which an organization prefers flexibility and discretion versus stability and control Expresses the extent to which an organization prefers flexibility and discretion versus stability and control

How ready an organization is for change depends in part on which of the following?

How capable employees are of handling the change How employees regard the consequences of the change How much top managers support the change

_____ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce.

Human resource

What is the first step in force-field analysis?

Identifying the thrusters and counterthrusters

Place the steps of force-field analysis in order, with the first step at the top.

Identifying the thrusters and counterthrusters remove neg sources increase pos forces

What is the intended benefit of the forced ranking approach to performance appraisal?

It encourages managers to reward top performers and discipline poor performers.

What are reasons that the forced ranking approach to performance appraisal is falling out of favor?

It results in reduced employee performance. It creates legal risk due to the perception of bias. The system gets rid of talented as well as untalented people.

Which of the following three things should managers taking a contingency approach to organizational design consider while determining the optimal structure for an organization? (Check all that apply.)

Link between strategy, structure, and culture Mechanistic vs. organic environment Differentiation vs. integration environment

What are matters that can be addressed by organizational development?

Managing conflict Revitalizing organizations Adapting to mergers

Demand for organic foods has increased dramatically as Americans become aware of the effects of pesticides and other harmful chemicals in food. This exemplifies which force for change outside the organization?

Market changes

Identify the three types of structures categorized as organizational designs with open boundaries.

Modular Hollow Virtual

During which stage of Lewin's change model should managers encourage employees to exhibit the new behaviors and then reinforce employees making the desired change?

Refreezing

Which of the following is an adaptive change in an organization?

Reintroduction of a practice familiar to the organization

Which statements about rewards and innovation goals are true?

Reward systems should be aligned with innovation goals. Extrinsic reward receipt needs to be tied to creativity and innovation.

Which of the following BEST describes "demassification"?

Segmenting customer groups into smaller, more specialized groups

Which terms describe good performance expectations?

Specific Achievable

Which two of the following are some of the strongest ways to embed organizational culture?

Status symbols Rewards

A clan culture has what three characteristics?

Strives to encourage cohesion through consensus and job satisfaction A family-type organization Encourages collaboration among employees

What happens during the last step of the organizational development process?

The diagnosis and intervention are further refined if the problem was not solved.

What are supertrends that are currently affecting the future of business?

The way we work is being impacted by offshore suppliers. Competitive advantage is coming increasingly from knowledge, not information.

Many employers are wary of giving references for which of the following reasons?

They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer. They fear that negative reviews may result in former employees suing the company.

A(n) _____ organization is a fluid, highly adaptive organization whose members are linked by information technology and collaborate on common tasks

boundaryless

A(n) _____ organization is a fluid, highly adaptive organization whose members are linked by information technology and collaborate on common tasks.

boundaryless

Employees need to be given the tools for change, and managers can help by providing role models, mentors, experts, and training, during the ______ stage.

changing

A _____ culture has an internal focus and values flexibility rather than stability and control.

clan

To promote innovation, organizational structure and internal process should foster ______. Multiple select question.

collaboration agility cross-functional communication

One assumption of a systems approach to change is that change ______.

creates a ripple effect through an organization

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is called organizational ______.

culture

Organizational development (OD) can help organizations to revitalize themselves by assisting them with:

dealing with stress opening communication fostering innovation

_____ is the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy. Multiple choice question.

delegation

The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organizational ______.

development

Managers use the four levers of targeting elements of change to ______.

diagnose problems

The process through which a product or service takes root initially in simple applications at the bottom of a market and then moves up, eventually displacing established companies, is referred to as ______.

disruptive innovation

Philosophies, beliefs, and norms that are explicitly stated by the organization reflect its _____ values.

espoused

A set of interdependent processes and structures that dictate how a company seeks out problems and solutions, synthesizes ideas into a business concept and product design, and chooses projects for funding is a(n) ______.

innovation system

A human resource ________ is a report listing your organization's employees by name, education, training, languages, and other important information

inventory

An organization's _____ can pay attention to, measure, and control a number of activities, processes, or outcomes in order to foster a certain culture.

leaders

Which of the following represent traditional organizational designs?

matrix simple divisional functional

Symbols in organizational culture represent

objects or actions that convey an organization's most important values to others.

The readily apparent symbols and manifestations of an organization's culture are called its _____.

observable artifacts

Organizations can use _____, activities that celebrate important events or achievements for the organization, to change the organization's culture.

rites and rituals

Organizations wishing to change their culture may alter their physical layout and design in order to:

send a strong message about the culture encourage employee productivity

B-corporations (benefit corporations) are an example of one way ___________ have begun to be more active in pressing for organizational change.

shareholders

The number of people reporting directly to a given manager refers to _____.

span of control

A _____ is a narrative about the company's history that is repeated by an organization's members in order to emphasize a particular value. Multiple choice question.

story

Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as ____ human resource planning.

strategic

Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business.

supertrends

In terms of organizational culture, a _______ is an artifact, act, quality, or event that conveys an organization's most important values to others.

symbol

Manufacturing automation and office automation are examples of ______ that are forces for change outside the organization.

technological advancements

Any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product qualifies as ______.

technology

According to Barnard's definition, which of the following examples represent organizations?

the BumbleBee or StarKist tuna companies with their thousands of employees a crew of two people coordinating their activities on a commercial tuna fishing boat

Flat organizations generally have few levels with _______ spans of control, with one manager overseeing many employees. Multiple choice question.

wide

Which of the following statements regarding the horizontal design are true?

workgroups are used to improve collaboration this design is also called a team-based design internal boundaries are broken down Teams are used to improve collaboration and work.

What is achieved by integration of innovation activities into business strategies?

Management is encouraged to dedicate resources to innovation. Employees feel committed to innovation in the organization.

Coordinated effort, one of the four common elements of organizations proposed by Schein,

is represented by the coordination of individual efforts coming together into an organization-wide effort.