MAN Chap 9 Quiz

What is the process of categorizing or labeling people on the basis of a single attribute?

Stereotyping

Polani was hired specifically because of her unique skills and track record of success. Based on the psychological contract, what are the expectations of the employer?

The use those skills on the new job

Rabeya has been very stressed at work. She dreads going to work, and even though she is working long hours, she doesn't seem to get anything done. Which type of stress response is Rabeya experiencing?

burnout

Which type of thinking is a skill that allows people to see differences among situations, phenomena, or events?

divergent

Claudia is trying to develop a communications plan for a new plant opening. She puts in many hours of overtime and eventually gives up and goes home without finishing the project. She is most likely in the _____ stage of the General Adaptation Syndrome (GAS).

exhaustion

During surgery, surgeons make quick decisions knowing the consequences of a wrong one. They are most likely to feel stress due to _____ demands.

task

Petra has lost four employees this year, and she has now learned that Julien, her most creative designer, is leaving the company. Petra needs to focus on the cause of which organizational behavior?

turnover

What is the extent to which a person behaves in the same way in different situations?

Distinctiveness

Identify the inducement that an organization provides to its employees.

Pay

Sabine wants to encourage creativity in her department. Which of the following will help her achieve that?

Setting explicit goals

To find someone with the creativity needed for the job, Bianca will want to look for a candidate who _____.

has strong analytical skills

Chandra has been a bank manager at the same bank for 35 years. She is vital to the bank and has a high level of autonomy and variety in her work. When she speaks about the bank, she often says things like "we offer a variety of account options to our customers." Chandra is exhibiting _____.

high organizational commitment

An individual who experiments with new ideas and gambles on new products is said to have a(n) _____.

high risk propensity

Destani is very open to new ideas, and she has a high degree of energy. She is also independent and has a lot of self-confidence. Which attribute of creativity does this describe?

personal traits

Arayla respects her manager, but she will question some of her manager's decisions when she doesn't agree with them. She doesn't hesitate to disagree with her boss or a client when she feels they are wrong. Which aspect of personality addresses Arayla's belief about power and status differences?

Authoritarianism

When L'Meese is feeling stressed, she often will go to the gym at lunch. What effect on stress would exercise offer L'Meese?

Confidence and optimism

Which of the following is a typical cause of task-demand stress?

Having to make fast decisions with incomplete information

When Caryl feels stress, anxiety, fear, or anger, she meditates so that her emotions do not interfere with her work. Afterward she is more productive. Identify the emotional intelligence (EQ) dimension illustrated by Caryl's meditating.

Managing emotions

Ramon was recently promoted, but he is occasionally overwhelmed by some of his work because he lacks experience, and he is now unhappy at his job. Ramon has shared this with his manager. What can his manager do to restore the psychological contract?

Provide training.

Teresita needs to hire a new office manager. Which of the following is an illegal application of stereotyping?

Teresita wants to hire a woman because she believes that women are better able to multitask than are men.

To the extent that stereotyping affects a manager's hiring practices, which of the following statements is true?

The manager is costing the organization valuable talent.

Which of the following is true of contributions?

They are what an individual provides to the organization.

Which of the following is true of performance behaviors?

They derive from the psychological contract.

Which of the following is likely to result when an employee is satisfied at work?

They tend to be absent less often.

What is a pattern of action by the members of an organization that directly or indirectly influences organizational effectiveness?

Workplace behavior

Nadine has found that every time she makes a decision Jammell does not agree with, Jammell calls in sick the next day. She attributes Jammell's absences to stress or resentment on his part. Nadine makes this attribution based on _____.

consistency

Doreen often takes up more tasks than she can handle, and becomes disorganized and careless. In this scenario, Doreen portrays _____.

low levels of conscientiousness

Someone who is content with a low-level job, is not confident, and focuses on extrinsic rewards has _____.

low self-esteem

Dorina seems to invent problems where they do not exist. Even when given an ample budget and a roomy schedule, she warns that she may not be able to finish on time and points out all the areas where things could go wrong or come in over budget. Dorina has a high degree of _____.

negative affectivity

Individual behavior that makes a positive overall contribution to an organization is called _____.

organizational citizenship

Stephan, a senior manager at Lanset Inc., is satisfied at his job despite receiving a lower salary than what other organizations might offer him. Stephan's attitude reflects his _____.

organizational commitment

The creative process typically begins with a period of _____.

preparation

The _____ component of an attitude reflects how an individual expects to behave toward or in the situation.

intentional

Which component of an attitude reflects how an individual expects to behave toward or in the situation?

intentional

Which of the following refers to the extent to which people believe that their behavior has a real effect on what happens to them?

locus of control

What is the set of processes by which an individual becomes aware of and interprets information about his or her environment?

perception

The temperature at Nettix Inc. is too cold for Royce to concentrate on his work. This is an example of work-related stressors categorized as _____ demands.

physical

Manoj is considered by many to be a catalyst for innovation in his organization. He is always willing to try new ideas and gamble on new products. Which aspect of personality describes Manoj's feeling about taking chances?

risk propensity

Which of the following serves to weaken organizational commitment?

seeing oneself as an outsider

Avida Sports developed a sensor system that swimmers wear to get a computerized analysis of their stroke. Avida signed an agreement with a swim club to test the product before increasing production. Avida is in the _____ stage of the creative process.

verification