Man Chapter 12

What is an example of an intrinsic reward?

Feeling independent

Match the innate need identified by self-determination theory (on the left) with its description (on the right). Competence

Feeling qualified, knowledgeable, and capable of completing a goal or task

Match each major perspective on motivation (on the left) with its description (on the right). Job design

Focus on employee satisfaction and performance

Match each major perspective on motivation (on the left) with its description (on the right). Process

Focus on thoughts and perspectives that motivate behavior

The theory of motivation that asserts that people are motivated by physiological, safety, love, esteem, and self-actualization needs is ______ theory.

Maslow's hierarchy of needs

The theory of motivation that asserts that achievement, affiliation, and power are the major motives determining people's behavior in the workplace is called ______.

McClelland's acquired needs theory

True or false: According to Herzberg's two-factor theory, employers should first eliminate dissatisfying elements in the work place and then focus on adding incentives to motivate workers.

True

A survey showed that while most employees were pleased with the company's advancement opportunities and merit system, they were dissatisfied with factors such as pay scale and sharing an office with someone they disliked. These results exemplify which theory of motivation?

Two-factor theory

Darius works in sales. For him, the most important thing is to build satisfying personal relationships with his co-workers and clients. Darius is primarily motivated by a need for ______.

affiliation

Power that is used as a means to further organizational goals is known as ______ power.

institutional

Match each perspective on motivation (on the left) with the theory or idea associated with it (on the right). Process

Expectancy theory

Which statements about Maslow's hierarchy of needs theory are correct? (Choose every correct answer.)

Managers should first focus on meeting level 1 and level 2 needs. Maslow's theory is popular with managers. Maslow's theory shows that workers need more than a paycheck.

In equity theory, the outputs received from an organization include which of the following? (Choose every correct answer.)

Praise Pay Rewards

Most effective managers ______.

are motivated by a high need for power

What three experiences should managers foster when applying the self-determination theory to motivate employees? (Choose every correct answer.)

Autonomy Competence Relatedness

Which of the following are levels of Maslow's hierarchy of needs? (Choose every correct answer.)

Esteem Safety Physiological Love

According to Maslow's hierarchy of needs theory, in order for Josephina to seek fulfillment of her love needs, she must first satisfy which of the following needs? (Choose every correct answer.)

Safety Physiological

Managers should be concerned with motivation because it is tied to worker ______.

engagement

According to Herzberg's two-factor theory, ______ are associated with job dissatisfaction.

hygiene factors

People with a high need for affiliation ______.

seek social approval

The concept of fitting jobs to people is based on what ideas? (Choose every correct answer.)

Employees are underutilized. Employees want more responsibility, challenges, and variety.

Which theory proposes that work satisfaction originates from motivating factors, and dissatisfaction originates from hygiene factors?

Herzberg's two-factor theory

Which of the following are contextual factors in motivation? (Choose every correct answer.)

Leader behavior Communication technology HR practices

Match each perspective on motivation (on the left) with the theory or idea associated with it (on the right). Content

Maslow's hierarchy of needs

Hillary knows she needs a full-time job so she can buy groceries and clothing for her three children. Which level in Maslow's hierarchy of needs does this describe?

Physiological

The theory of motivation that asserts that people are driven to try to grow and attain fulfillment, with their behavior and well-being influenced by the three innate needs of competence, autonomy, and relatedness, is known as the ______ theory.

self-determination

What is true of people who are motivated by the need for achievement?

They want fair and balanced feedback, both negative and positive.

Which of the following would be characterized as hygiene factors in Herzberg's two-factor theory? (Choose every correct answer.)

Working conditions Salary

Raises and other monetary incentives are examples of ______ rewards.

extrinsic

In equity theory, people compare their ______.

ratio of inputs and outputs to the ratio of others in similar jobs

According to equity and justice theories, organizational decisions ______.

should include input from the employees they will affect

According to self-determination theory, people's behavior and well-being are influenced by what three innate needs?

Competence, autonomy and relatedness

Which are principal perspectives on motivation? (Choose every correct answer.)

Content Reinforcement Process Job design

Which theories of motivation are characterized as process perspectives? (Choose every correct answer.)

Equity theory Expectancy theory Goal-setting theory

Which of the following are ways that motivation plays a role in an organization? (Choose every correct answer.)

It helps good people remain in the organization. It keeps workers engaged and producing quality work. It encourages employees go beyond the call of duty.

What is a current trend in employee engagement in developed countries?

It is declining.

Which traits are associated with job enlargement? (Choose every correct answer.)

It is the opposite of scientific management. It increases variety. It increases the number of tasks in a job.

How should managers approach Maslow's theory?

It should be applied cautiously.

Janeen's boss is so pleased with her sales performance during the past quarter that he gives her a bonus. In terms of the model of motivation, the bonus represents a(n) ______.

extrinsic reward

According to McClelland's acquired needs theory, ______ power is expressed in an individual's desire to dominate others.

personal

Which of the following would be characterized as motivating factors by Herzberg's two-factor theory? (Choose every correct answer.)

Achievement Responsibility

Match each major perspective on motivation (on the left) with its description (on the right). Reinforcement

Based on notion that motivation is a function of behavioral consequences and not unmet needs

According to self-determination theory, what are the innate needs that people need to satisfy to achieve psychological growth? (Choose every correct answer.)

Competence Autonomy Relatedness

What types of justice are the components of organizational justice? (Choose every correct answer.)

Distributive Procedural Interactional

According to equity theory, which of the following would be characterized as inputs? (Choose every correct answer.)

Effort Experience Training

Which of the following are personal factors in motivation? (Choose every correct answer.)

Emotions Values Personality

Match each major perspective on motivation (on the left) with its description (on the right). Content

Emphasizes needs as motivators

The model of motivation called equity theory is based on which of the following ideas?

Employees want to see fairness in how they are rewarded for task performance.

Equity theory is focused on explaining how people work to achieve which of the following? (Choose every correct answer.)

Fairness Justice

Match the innate need identified by self-determination theory (on the left) with its description (on the right). Relatedness

Feeling a sense of belonging and attachment to others

Match the innate need identified by self-determination theory (on the left) with its description (on the right). Autonomy

Feeling as though you have the freedom and discretion to determine what you want to do

What is a question that would be asked to evaluate procedural justice?

How fair is the method that management uses to determine the size of our performance bonuses?

What theories of motivation would be characterized as content perspectives? (Choose every correct answer.)

Maslow's hierarchy of needs theory McClelland's acquired needs theory Herzberg's two-factor theory

What does research show about job satisfaction? (Choose every correct answer)

More people were happy with their jobs in 2019 than in 2009. Job satisfaction is strongly related to employees' experiences of meaningfulness. Job satisfaction is lower when fewer jobs are available.

One model of motivation starts with an unfulfilled need. List the rest of the steps in the correct order, with the first step at the top.

Motivation Behaviors Rewards Feedback

Match each perspective on motivation (on the left) with the theory or idea associated with it (on the right). Reinforcement

Motivation is a function of behavioral consequences

Which statements about motivation are true? (Choose every correct answer.)

Multiple contextual and personal factors create motivation. Motivation can only be inferred from a person's behavior.

What are the needs identified by McClelland as the basis for motivation? (Choose every correct answer.)

Need for affiliation Need for power Need for achievement

How does McClelland view needs?

Needs are something we learn from our culture.

Regarding Maslow's theory of needs, which statements are true? (Choose every correct answer.)

Needs at the lowest level in the hierarchy must be met before an individual will seek to achieve needs at higher levels. Needs are met in order from the bottom to the top of the hierarchy. Actions are aimed at fulfilling the deprived needs.

When analyzing the pay scale of her staff, Nanci saw that several equivalent positions in the department were paid at various rates. She felt that they needed to be balanced. Which aspect of equity theory is Nanci taking into consideration?

Outputs

What are the stages of Victor Vroom's expectancy theory of motivation? (Choose every correct answer.)

Performance to outcomes Effort to performance

Which perspectives on motivation are concerned with the thought progression that leads to people deciding how to act?

Process perspectives

How can managers use self-determination theory to foster the feeling of competence?

Provide tangible resources

Match each perspective on motivation (on the left) with the theory or idea associated with it (on the right). Job design

Scientific management theory

When Jose compares his input/output ratio with that of his co-workers, he is satisfied that he is being treated fairly. What is Jose most likely to do as a result?

Support organizational change

Which statements about employees who are motivated by a need for power are true? (Choose every correct answer.)

They like being publicly recognized for their responsibilities. They enjoy being in control of events and people.

John has a strong desire to perform difficult tasks well. He is motivated by personal standards of excellence. John has a high need for ______.

achievement

Leslie likes working on tasks that are challenging but still within her abilities. Leslie is most likely motivated by a need for ______.

achievement

According to equity theory, when people believe there is equity, they will ______.

continue their current behavior

The basic lesson of Herzberg's research is that ______.

employers should attempt to eliminate job dissatisfaction before addressing job satisfaction

A person evaluates whether the selected behavior has satisfied the need and whether it should be used again during the ______ stage.

feedback

In equity theory, the education, experience, and skills that individuals contribute to their organizations are examples of ______.

inputs

The satisfaction, such as a feeling of accomplishment, that a person receives from performing a task is known as a(n) ______ reward.

intrinsic

Brittani has worked long hours putting the finishing touches on a presentation to a major client, but she has a strong sense of self-satisfaction with her work and feels good about what she has accomplished. In terms of the model of motivation, this self-satisfaction would be categorized as a(n) ______.

intrinsic reward

Self-determination theory is largely focused on ______.

intrinsic rewards and motivation

Liu wants to better understand how to motivate employees at her company. Because she knows there is no single leading theory accepted by everyone on what motivates people, she looks into the top four perspectives: content, process, reinforcement, and ______.

job design

According to Herzberg, ______ factors are more frequently associated with achievement, recognition, responsibility, advancement, and love of the work itself.

motivating

The psychological processes that arouse and direct goal-directed behavior are collectively called ______.

motivation

Physiological or psychological deficiencies that arouse behavior are called ______.

needs