MAN Final Exam

In the video "Giving Feedback - 3 Funny Examples of Giving Feedback". The speaker referred to an individual that did not get feedback for

A booger on his nose

----- prohibits employers from monitoring employees' personal phone calls even if the calls were made or received on an employer's property.

Electronics Communications Privacy Act

----- is/are rated as one of the most commonly used and best methods. Research suggests that using ----- as a source for job candidates is effective.

Employee referrals

Equal Employment Opportunity Laws prohibit specific types of jobs discrimination in the workplace. What organization oversees these laws?

Equal Employment Opportunity Commission

The Forbes article discusses --- common HR complaints?

13

Employers with a strong EVP are ----- x as likely to report on achieving financial performance significantly above their competitors

2

In the video, "Why the best hire might not have the perfect resume" identified how many distinct categories of candidates?

2

According to the video "The Secrets of giving good feedback", only what percent of employees felt that feedback helped them improve?

26%

How many critical factors are there in an OD intervention.

5

Since -----% of professionals admit that they struggle in assessing soft skills accurately, it's worth taking the time to clearly explain each soft skill required for an opening and give concrete examples

57

According to the article "Recruiting methods of FAQ: A guide to terms and strategies" All of the following are important recruitment metrics except

All of the above (time to fill, cost per hire, and quality of hire)

Using ---- procedures can avoid the acrimony that often accompanies extended trials and allows parties to understand each other's position and craft their own solutions. What is the best answer below.

Alternative Dispute Resolution

According to a Deloitte report in 2015, which included data from more than 3,300 professionals in 106 countries, HR gives itself a grade of --- for driving talent solutions, while some business leaders think it deserves a ---.

B+, C-

The following statement would be what step in the SBI model? "Your presentation to the team was flawless"

Behavior

Advantages of internal recruiting include all of the following except

Bigger pool of applicants

The article "13 common human resources complaints" listed 13 complaints. Which one of the following was not listed as a complaint.

Compensation Discrepancies

----- is the process of deliberately making conditions intolerable to get an employee to quit.

Constructive Discharge

According to the video "How to Answer Behavioral Interview Questions", you should do what prior to the interview?

Create a story toolbox

In the SHRM video, they recommend what to be the first step in creating a job description

Do a job analysis

Researchers use the supply chain concept to discuss how individual recruitment decisions relate to a prospective job candidate's view of the whole process. Among the questions they address include all of the following except.

Does the candidate accept the job offer

A training assessment is the second step to any successful training program and is also a critical aspect of succession planning.

False

According to LinkedIn, 42% of candidates browse through your company website to conduct research before an interview.

False

According to one of your prep resources, sandwiching corrective feedback between two pieces of positive feedback will soften the blow and will increase levels of trust with the recipient.

False

According to the Video "The Secrets of giving good feedback", people generally fall into three camps, which include 1 - indirect, 2- soft, 3- direct

False

According to the video discussing job descriptions, they are important and mandated by the federal government.

False

Arbitration should be considered when the parties have a relationship they want to preserve. So when family members, neighbors or business partners have a dispute, arbitration may be the best ADR procedure to use.

False

Because the evidence was in the Worsley v. The Staples Group, Inc., clear, the court denied summary judgment to Worsely.

False

Bonus Pay, which establishes the standard of living, is the foundation for total compensation.

False

Bottom line of the article written by your professor is that Organizations should strive to create clear, concise and accurate performance reviews that are given on time.

False

By law, video recordings must not include audio, as this violates federal wiretap law regarding oral communications. However, the Employment Monitoring and Compliance Act of 2007, gives employers the right to record audio in addition to video.

False

Constructive feedback is prescriptive information based on a specific area that has exceeded performance expectations

False

Development of the compensation philosophy - a statement about how the organization manages compensation - is an important wrap up step in creating the compensation infrastructure.

False

Disparate Treatment is when someone is treated differently but is typically unintentional while Disparate Impact is more intentional

False

In general, recruiting managers are in charge of hiring processes and hiring managers act as consultants who help them make informed decisions.

False

In the video on how to be a Great Leader with lesson from David Marquet. David Marquet was a major general officer in the United States Army.

False

Job Analysis is the process of comparing a job to other jobs within the organization to determine the appropriate pay rate.

False

Job descriptions and job specifications are basically the same thing. HR uses these terms interchangeably.

False

OD is how organizations go from A to Z while adapting to a changing environment

False

Once an employee is hired, employment law covers all the obligations and rights concerning the employer-employee relationship and ends when the employee leaves the employer.

False

Organizations that check to see how well their practices predict the quality of their hires are lacking in one of the most consequential aspects of modern business

False

Personnel psychologists who investigated the science of predicting good hires suggest that college grades and unstructured sequential interviews are a good performance predictors, whereas past performance is not.

False

SMART Objectives S = Simple M = Meaningful A = Achievable R = Reliable T = Timed

False

Simon Sinek discusses how and why David Marquet a Naval Seal Commander was very successful with the traditional top down leadership approach

False

The Can Do/Will Do model is most useful for evaluating performance levels and less useful when hiring, educating, and training employees.

False

The SBI Feedback Tool outlines a simple structure for giving feedback. According to this model you should to be specific, brief and impactful.

False

The crew under David Marquet's initial command was the highest rated crew within the fleet

False

The employee in your case study had one occurrence where he received a note that referenced black cats, black magic, and requests for palm readings

False

The following steps provide clear and useable feedback for your employees. The order of the steps is listed below 1. Identify the feedback 2. Prepare notes 3. Set a meeting 4. Share feedback 5. Document conversation

False

The most effective job analysis technique, if feasible, is to collect information directly from the most an employees direct supervisor via an open-ended or highly structured questionnaire.

False

The plaintiff maintained that they were covered by the professional exemption from the law's overtime requirements.

False

The ship in the below picture was under David Marquet's command

False

The trend within organizations is to move towards fixed pay and stable benefits compared to variable pay and expanded eligibility requirements.

False

The words "recruitment" and "selection" are basically the same and are used interchangeably among recruiters

False

There is an expectation of privacy when employees create passwords to access their computers or when the company assigns electronic password protected supply lock boxes, and employers may not access without authorization from them.

False

Title VII of Civil Rights Act of 1964 applies to all employers

False

Title VII of the Civil Rights Act, outlaws employment discrimination once an employment is hired, but does not apply to applicants that are not yet considered an employee

False

Work has become amazingly complex. Mckinsey and others found that typical workers look at their mobile phones more than 60 times a day and spend as much as 60 percent of their workday answering e-mail.

False

HR leaders can provide their expertise and perspective by all of the following except

Focus on hiring top talent

In the video The Joy of Getting Feedback, the speakers main fear was?

Getting Feedback

The ----- method requires a manager, job analyst, or human resource specialist to talk with the employees performing each job.

Interview

The CEO in the video "Feedback is a Gift" is

Jeff Weiner, LinkedIn

----- is the systematic process of identifying tasks, duties, and responsibilities expected to be performed in a job as well as competencies to be successful

Job Analysis

In the video with Simon Sinek, what sport did he mention as his analogy to explain the difference between a goal and a vision.

Marathons

According to the video "Human Resource Strategy" HR leaders can provide their perspectives and expertise by all of the following except

Recruiting Top Talent

An employee sho was fired for filling a complaint with OSHA can sue the employer under what Employment at Will Exception?

Public Policy Exception

This method is widely used to due its ease of use and convenience

Questionnaire

The employee within this case study joined what type of external group?

Religious Institution

The formal employee complaint within this case study was

Religious and Race Discrimination

In the video "misunderstood your job description". The delivery person took packages to the....

Rubbish dump

The term "Yesterday" in the below statement refers to what step in the SBI tool? "Yesterday's KPI's were up by 5% from the day before..."

Situation

A ----- is a specific statement of what a person does, with similar tasks grouped into a task dimension.

Task

According to Simon Sinek, the difference between a vision and a goal is what?

The Finish Line

According to the article "13 common human resources complaints", startup jobs tend to wear a lot of hats and evolve over time

True

According to the video "How to Answer Behavioral Interview Questions" The key to answering a behavioral interview questions is your ability to tell a story?

True

According to the video "The secret to giving great feedback", the 4th step in giving feedback is "End on a question"?

True

According to the video, "What is Recruitment", you should be able to answer the following question. "Why should I work for you?"

True

Bankers across Wells Fargo's giant branch system - the third largest by revenue in the country - were given sales goals that tacitly encouraged them to open unwanted or unneeded accounts in customers' names and, sometimes, to move money into and out of the sham accounts.

True

David Marquet initially, believed after being giving command of his first ship, that if he gives great orders he will have a great ship

True

Direct compensation refers to wages paid by employers to employees in exchange for work. Compensation also includes variable pay in the form of short - and long-term incentives, such as cash bonuses, commissions and company stock awards.

True

Focus on an employee's behaviors (what they do) rather than on their personality traits (what they're like).

True

Focusing solely on an applicant's abilities and what they can offer to the company comes across as cold and uninviting

True

In almost any lawsuit challenging an employment decision, the employer should prevail if records clearly establish a legitimate business reason for action.

True

In your case, when HR received the complaint they dealt with it promptly with an email to all facility employees and by the end of the day all department heads had met with their employees with specific orders to cease and desist.

True

Job analysis helps establishes similarities and differences in job content, and it helps determine the internal equity and relative worth of like jobs.

True

Market-pricing the external value of individual jobs enables employers to create effective competitive pay plans and allocate compensation costs wisely.

True

Only about a third of U.S. companies report that they monitor whether their hiring practices lead to good employees; few of them do so carefully, and only a minority even track cost per hire and time to hire.

True

Surveys generally use standardized formats and can be done in writing, electronically or by phone.

True

The Age Discrimination in Employment Act prohibits employers from showing favoritism based on age, but only when favoritism is for younger workers. Organizations may give preference to older individuals at the expense of younger ones.

True

The STAR Method is a technique used by interviewers that enables candidates to provide evidence of their skills, credentials, and experience

True

The Santa Fe Submarine as pictured below was under the command of David Marquet

True

The strategies developed by human resource managers depend heavily on the plans and objectives created within the organization

True

Under the Employment at Will doctrine, employers have the right to hire or five whomever they choose, and employees can quit at any time with or without notice.

True

Wells Fargo implemented an aggressive incentive program which incentivized employees to create over 2 million fake customer accounts.

True

According to the video, your EVP should

be connected to your brand

Failure to ---- is the single most common mistake managers make when handling discipline or termination

document

Unlike individual interviews, using ----- involves simultaneously questioning a number of individuals about training needs.

focus groups

Performing a ----- involves assessing the current state of a department's or employee's performance or skills and comparing this to the desired level.

gap analysis

For most of the -----, large corporations went about hiring this way: Human resources experts prepared a detailed job analysis to determine what tasks the job required and what attributes a good candidate should have

post - World War II era

----- is a calculation showing the value of expenditures related to training and development

return on investment

The Can Do/Will Do model is used in industrial organizational psychology to illustrate the ---- traits that affect employees' ability and willingness to do a job.

six