MAN3025 Ch 1

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

Monitoring performance against goals and taking corrective action as needed

Controlling

Sun-Jun and his sales team brought in 15 new clients in just one month. As the manager, Sun-Jun wants to share his personal satisfaction with the team and decides to take everyone out for lunch to celebrate their success. Which personal reward of practicing management does this demonstrate?

Experiencing a sense of accomplishment

True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

False

What are two potential rewards of being an exceptional manager? (Choose all that apply.)

Fringe benefits, such as a large office or stock options The ability to earn more than most workers

Motivating, directing, and influencing others to achieve organizational goals

Leading

Which managerial roles were identified by Mintzberg as interpersonal roles?

Liaison Leader Figurehead

According to Mintzberg's findings, which statement regarding a manager's communication is TRUE?

Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication

A group of people who work together to achieve some specific purpose

Organization

Arranging tasks, human resources, and other resources to accomplish the necessary work

Organizing

Establishing goals and determining how to achieve them

Planning

Which of the following statements is true about the financial rewards of being a manager?

Some middle-level managers make more than $100,000 a year.

What are primary skills that companies seek in top managers?

The ability to communicate A high level of energy The ability to motivate and engage others

What are primary skills that companies seek in top managers?

The ability to motivate and engage others The ability to communicate A high level of energy

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______.

efficiency

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

A _____ is an experienced person who provides guidance to someone new to the workplace.

mentor

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______

sustainability

knowledge management

system that allows the sharing of knowledge and information throughout an organization.

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

top

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.

verbal; written