MAN3025 Chapter 10

Which of the following are among the seven methods of fostering innovation?

institute the necessary human resource policies, practices, and procedures; create an innovation strategy; establish the required structure and processes; get commitment from top managers

Carol is in charge of a meeting to decide what the company should do about the new sales people who don't know how to follow-up with former clients. Which stage of the organizational development process is Carol participating in?

intervention

Andre's company is restructuring, and he is unhappy about it. As a result of the restructuring, Andre will be managing four employees instead of nine. He is most likely resistant to the change because it ______.

is resulting in a loss of status

Employees are more likely to resist change if ______.

it is a surprise

Which is a purpose of organization development?

managing conflict

Innovations must be ______.

novel

Which of the following is an adaptive change in an organization?

reintroduction of a practice familiar to the organization

An emotional/behavioral response to real or imagined threats to an established work routine is known as ______.

resistance to change

Reactive change is change that ______.

responds to problems or opportunities as they arise

Which of the following BEST describes "demassification"?

segmenting customer groups into smaller, more specialized groups

Although commitment from all members of an organization is important, if ______ in particular are not committed to achievement of the organization's innovation goals, the goals are unlikely to be achieved.

senior leaders

Which statement about organizational development is true?

successful organization development usually involves multiple interventions

What are the three parts of a systems model of change?

Target elements of change, outputs, inputs

Tonya sees her company eliminating jobs in order to reduce costs, but the CEO was recently given a bonus of several million dollars. The likely cause of her resistance to the current organizational change is ______.

a climate of mistrust

Managers can reduce mistrust and resistance to change by ______.

being open and honest about changes

Tom's company is very successful, even though they expect most new ideas to fail. This is likely due to an organizational culture that ______.

celebrates failure as vital toward fostering innovation

What are supertrends that are currently affecting the future of business?

competitive advantage is coming increasingly from knowledge, not information; the way we work is being impacted by offshore suppliers

Organizational development can be used to manage ______ within an organization.

conflict

One assumption of a systems approach to change is that change ______.

creates a ripple effect through an organization

Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization?

demographic characteristics

Organizational _____ is a set of techniques for implementing planned change to make people and organizations more effective.

development

Which of the following is a demographic characteristic that is a force for change outside the organization?

education

What are two factors that contribute to resistance to change?

employee characteristics, change agent characteristics

Sometimes changes on the job are intimidating and lead to self-doubt. In this case, employees are most likely to resist change due to _______.

fear of failure

Ted's company has recently reorganized. He has been reassigned into a new role for which he feels unprepared, and he is not sure that he can handle his new responsibilities. Which of the following best describes the reason why Ted is resisting the change?

fear of failure

At Hudson Food Company, managers permit experimentation, risk taking, and tolerate failure. Which step of supporting innovation does this represent?

fostering an innovative culture and climate

A set of interdependent processes and structures that dictate how a company seeks out problems and solutions, synthesizes ideas into a business concept and product design, and chooses projects for funding is a(n) ______.

innovation system

Achievement of strategic goals through organization development is likely to fail if ______.

top managers are not committed

What are the stages of the Lewin model for change?

unfreezing, changing, refreezing

What are companies doing to respond effectively to increasing segmentation of the marketplace?

using more narrowly targeted marketing messages

Place the steps in the OD process in the correct order, with the first step listed at the top and the final step listed at the bottom.

1. Diagnosis 2. Intervention 3. Evaluation 4. Feedback

Jane is planning to implement the same work scheduling system in the accounting department that they use in the retail division. Which type of change is Jane going to use?

adaptive change

The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organizational ______.

development

What is achieved by integration of innovation activities into business strategies?

employees feel committed to innovation in the organization; management is encouraged to dedicate resources to innovation

What are common reasons that employees resist change?

fear of the unknown, peer pressure, loss of status or job security

Miriam's mother was in the army, so as a child, Miriam moved a lot. It was rare for her to spend more than a year in any location, which meant she was always the new girl in school and had a hard time making friends. She was often lonely and unhappy as a result. Recently, Miriam's company decided to move into a new building and reorganize the different departments. Miriam is likely to be resistant to this change because ______.

her childhood predisposed her to dislike change

People's reaction to change depends largely on ______.

how they were taught to handle change as children

The process of creating something new that can be applied profitably is referred to as ______.

innovation

A plan for being innovative that requires a company to integrate its innovation activities and business strategies is a(n) ______.

innovation strategy

Min's company is implementing a new product approval system that is far more complex and restrictive than the old system. This will not affect Min directly because she is in the marketing department, but it will affect her friend Tyler, who is in the Research and Design department. As a result, Min speaks out against the new system. This is an example of resistance to change due to ______.

peer pressure

What is a common cause of employee resistance to change?

peer pressure

Changing the appearance or the performance of a product or a service, or the creation of a new one, is called ______ innovation.

product

When a change is made to a product or service that changes its appearance or performance, this is known as a(n) ______ innovation.

product

Carson always feels like he is "putting out fires" at work and does not get an opportunity to figure out where problems might arise before they occur. Carson is dealing with ______ change.

reactive

Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business.

supertrends

What are likely to cause resistance to change?

the potential for loss of status, fears about job security

True or false: Multiple organizational development interventions have been found to work better than single interventions.

true