MAN3025 Smartbook Ch.1

Three interpersonal roles include:

1. Figurehead 2. Liaison 3. Leader

What racial or ethnic groups in the U.S. are expected to increase in terms of percentage of the population over the next few decades?

African Americans, Asians, and Hispanics

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function? A. Informing B. Leading C. Conceptualizing D. Organizing

B. Leading

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to? A. A college degree in management B. Contact with suppliers in customer retailing C. Job-specific knowledge for the position in retailing D. Any work experience in retailing

C.

Which employee is the best example of a functional manager? A. Mallory, who became CEO after working for the company got 12 years. B. Rachael, who is a supervisor and is responsible for the activities of 3 employees at the company. C. Miguel, who is responsible for the company's warehouse, production, and product source lines. D. Brett, who is the manager of the company's accounting department.

D.

Planning

Establishing goals and determining how to achieve them.

Mintzberg characterized managers' interaction with people both inside and outside their work units as their _____ roles.

Interpersonal

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

Meaningfulness

Controlling

Monitoring performance against goals and taking corrective action as needed.

Leading

Motivating, directing, and influencing others to achieve organizational goals.

Meeting the needs of the present without compromising the ability of future generations to meet their own needs is called

Sustainability

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

ability to take risks

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive _______.

advantage

Organizing

arranging tasks, people, and other resources to accomplish the work

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of ______ skills.

conceptual

Computerized collections of interrelated files for assembling large quantities of information are called ______.

databases

I'm order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and ______.

efficiency

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager

Meaningfulness is associated with ____ rather than ____.

giving; taking

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

globalization

The organizing function of management consists of arranging tasks, ________, and other resources needed to accomplish work.

people

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical

Individuals who make long-term decisions about the overall direction of the organization and establish the objectives, policies. And strategies are called _____ managers.

top