MAN3240 Final (Chapters 8, 9, 11, 12, 13, 15)

The performing stage of group development involves attention to work content and process. True False

True

Programmed decisions are unique, creative decisions. True False

False

Three key traits associated with leadership are: integrity, conscientiousness and introversion. True False

False

Which of the following is a factor most likely to impact a group's cohesion? industry size height past experience

size

Listening is an art, not a skill, and thus individuals cannot be trained to be better listeners. True False

False

Which of the following leadership styles best serves a successful group as it has evolved to the performing stage? delegator director coach coordinator

coach

A strong culture always outperforms a weak culture because of the consistency of expectations. True False

false

Situational favorableness includes which of the following conditions? position power. people structure. motivation level. leader-leader relations.

position power

Which of the following statements is correct with regard to the forming stage of group development? Group members are trying to learn about one another. Group members are cohesive and cooperative Leadership does not matter at this stage. Group members are trying to clarify what needs to be done and who needs to do it.

Group members are trying to learn about one another.

Which of the following statements regarding intelligence is accurate? - EQ matters for entry into the high level managerial ranks, but once there, EQ is less effective since all others at that level also possess high EQ. -Effective leaders tend to have high emotional intelligence, but mental intelligence has no effect on leadership effectiveness. -One's intelligence is the strongest predictor of leadership performance. -People with high mental abilities are more likely to be viewed as leaders in their environment.

People with high mental abilities are more likely to be viewed as leaders in their environment.

___________ leaders lead employees by aligning employee goals with the leader's goals. Transformational Achievement-oriented Directive Transactional

Transformational

A founder's values could be one explanation for the difficulty encountered when trying to change a culture. True False

True

Communication is the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. True False

True

The use of jargon can strengthen professional bonds with those of similar backgrounds. true False

True

A defined set of values unique to a limited cross-section of the organization is a strong culture. a subculture. counterculture. a service culture.

a subculture.

To satisfice is to -accept the first alternative that meets your general criteria. -set parameters against which all of the potential options can be evaluated. -be influenced by the way in which problems are framed. -generate new ideas that are original, fluent and flexible.

accept the first alternative that meets your general criteria.

Strong cultures -are no more difficult to change than weak cultures. -outperform weak cultures regardless of the volatility of the environment. -facilitate the changes that must occur in firms during mergers and acquisitions. -are evidenced by consensus among employees on the values of the company.

are evidenced by consensus among employees on the values of the company.

If an industry is highly regulated, firms competing within it likely have -low concern for rules and authority. -dynamic, innovative cultures. -businesses processes characterized by agility and quick action. -bureaucratic structures.

bureaucratic structures.

Symptoms of too much cohesion include ! -failures are blamed on external factors. -internal pressures to question the status quo. -tolerance for deviants. -greater questioning of external constraints.

failures are blamed on external factors.

All decisions have major consequences and require much thought. True False

false

Generally speaking, the more cohesive a group is, the less productive it is because the preservation of individual feelings supersedes any task oriented role. True False

false

House's path-goal theory is based on equity theory of motivation. True False

false

Power has negative consequences but never has positive consequences. True False

false

Communication that is asynchronous is written for one receiver and read by one receiver. is written for many but often read by only a few. is written for one receiver, but can be read by many. is written by the sender and can be read any time by the receiver.

is written by the sender and can be read any time by the receiver.

You receive an email with the term SOX in the body and can't remember what it refers to. In this scenario, you have been impacted by which communication barrier? semantics lack of source familiarity or credibility selective perception filtering

semantics

The bounded rationality model should be used to make decisions when the decision is important. there is time pressure. the minimum criteria are clear. new solutions need to be generated.

the minimum criteria are clear.

The earliest approach to the study of leadership was the behavioral approach. the transformational approach. the trait approach. the transactional approach.

the trait approach.

Power is the ability to get things done the way you want them to be done. True False

true

The CEO of an organization has legitimate power because of his or her role. True False

true

The intuitive decision-making model is best used when the decision maker has experience with the problem and there is time pressure. True False

true

The appointed leader is often tested during the performing phase of group development. True False

False

The more that a party is dependent upon you, the less power you have. True False

False

Political behaviors in organizations include which of the following? all of these alliance building negotiating resolving conflicting interests

all of these

The sender in the communication process is totally responsible for successful, effective communication between the sender and receiver. True False

false

The three levels of organizational culture are beliefs, assumptions and artifacts. True False

false

A decision which centers on how things get done is a(n) strategic decision. operational decision. programmed decision. tactical decision.

tactical decision

Communication fulfills three main organizational functions which are transmitting information, collaboration, and sharing emotions. sharing emotions, coordination, and control. control, collaboration, and coordination. transmitting information, sharing emotions, and coordination.

transmitting information, sharing emotions, and coordination.

A group where there is a great deal of camaraderie is a group experiencing cohesion. collective efficacy. group action. social loafing.

cohesion

People's tendencies to behave consistently with social norms is conformity. culture. dependency. power.

conformity

People-oriented behaviors are also called initiating structure. laissez-faire. authoritarian. consideration.

consideration

A system of shared assumptions, values, and beliefs that indicates what is appropriate and inappropriate behavior in an organization is goals. strategy. culture. mission.

culture

Social loafing - is more frequent in the United States. -develops when a perception of inequity in regard to rewards and/or blame arises in a group. -is relatively rare within groups. -declines as group size increases.

develops when a perception of inequity in regard to rewards and/or blame arises in a group.

The ability to influence those in positions lower than yours is upward influence. downward influence. diagonal influence. peer influence.

downward influence.

Expectancy theory suggests individuals are motivated when rewards lead to high performance. rewards are expected. effort leads to high performance. low effort will be rewarded.

effort leads to high performance.

Which of the following is an example of a Big 5 Personality trait? assertiveness intelligence extraversion self-esteem

extraversion

Research findings of leader behaviors suggest -extremely high levels of leader task-oriented behaviors may lead to burnout in employees. -employees who work under people oriented leaders are more productive. -task oriented behaviors tend to be more effective in large companies. -when leaders are task oriented, employees are more satisfied.

extremely high levels of leader task-oriented behaviors may lead to burnout in employees.

Using any form of flattery in an appeal is an example of the exchange influence tactic. True False

false

Which of the following is the order Tuckman proposes for group development stages? forming, norming, storming, performing, and adjourning forming, storming, performing, norming, and adjourning forming, performing, storming, norming, and adjourning forming, storming, norming, performing, and adjourning

forming, storming, norming, performing, and adjourning

NASA endured the Challenger disaster when group members conformed with top managers' decisions that launching the space shuttle in freezing temperatures was better than missing the launch window. This is an example of what group process? social loafing collective efficacy cohesion groupthink

groupthink

The value of the resource is its substitutability. scarcity. importance. dependency.

importance

Access to specific knowledge or skills is _______________ power. referent expert information reward

information

Firms that are flexible, adaptable and experiment with new ideas are _________ firms. stable aggressive outcome-oriented innovative

innovative

A professor assigns grades due to _________ power. coercive legitimate referent reward

legitimate

Power that comes from one's organizational role or position is referent power. information power. legitimate power. expert power.

legitimate power.

An informal work group refers to -made up of managers, subordinates, or both, with close associations among group members that influence the behavior of individuals in the group. -made up of two or more individuals who are associated with one -- -another in ways not prescribed by the formal organization. -a cohesive coalition of people working together to achieve mutual goals. -a collection of individuals who interact with each other such that one person's actions have an impact on the others.

made up of two or more individuals who are associated with one -- -another in ways not prescribed by the formal organization.

A trusted individual who provides the employee with advice and support regarding career-related matters is a manager. mentor. coworker. counselor.

mentor

Which of the following would be a good piece of advice to offer a company that is trying to enhance organizational creativity? -ncorporate creative behavior into the performance appraisal process. -Increase task conflict from moderate to high. -Reduce task significance. -Ensure team stability by keeping team membership intact for extended periods of time.

ncorporate creative behavior into the performance appraisal process.

If students try to go online to view the syllabus and the university's computer system keeps shutting down on them as they read the syllabus, the students are dealing with what aspect of the communication model? -medium - feedback - message - noise

noise

A unique, nonroutine, important decision requiring conscious thinking, information gathering, and careful consideration of alternatives is a(n) operational decision. nonprogrammed decision. programmed decision. decision rule.

nonprogrammed decision.

Communication can be categorized into three basic types nonverbal, verbal, and written. direct, passive, and open. verbal, direct, and nonverbal. written, nonverbal, and direct.

nonverbal, verbal, and written.

Storytelling is an effective form of communication for which of the following situations? orienting new employees to the company's culture assigning tasks to an employee correcting an employee's approach to a project explaining the benefit package changes to employees

orienting new employees to the company's culture

Leaders who ensure their employees take part in decision making have a(n) _________________ leadership style. directive supportive achievement-oriented participative

participative

Which of the following is an individual antecedent of political behavior? tenure availability of resources role ambiguity political skill

political skill

To enhance organizational creativity, a manager might consider focusing on team composition. technical training. employee pay. use of attainable goals

team composition

Strategic decisions refer to how things get done. those that make the organization run on a daily basis. those that occur frequently enough to have an automated response to them. those setting the course of the organization.

those setting the course of the organization.

Research evidence exists to demonstrate that teams can reduce labor costs,increase product quality, and raise revenues. True False

true

To satisfice is to accept the first alternative that meets minimum criteria. True False

true

The key factor in the effectiveness of transformational leadership is charisma. extraversion. trust. creativeness.

trust.

People-oriented cultures -are flexible, adaptable, and experiment with new ideas. -value competitiveness and outperforming competitors. -emphasize precision and paying attention to details. -value fairness, supportiveness and respecting individual rights.

value fairness, supportiveness and respecting individual rights.

A memo is an example of nonverbal communication. verbal communication. direct communication. written communication.

written communication.

Which of the following best represents the self-focused strategy of impression management? "Maybe we could grab lunch?" "I am a hard worker." "I like your tattoo." "You must really be an expert in this."

"I am a hard worker."

The personal filtering of what we see and hear so as to suit our own needs is selective perception - filtering - semantics - information overload

- selective perception

Security, safety and social equality are all examples of -cultural orientations. -cultural values. -cultural artifacts. -cultural assumptions.

-cultural values.

Groupthink is the tendency for individuals to put forth less effort when working in a group context. True False

False

In the communication process, noise is found only in the external environment of the communication situation. True False

False

Strategic decisions are usually made by middle level managers. True False

False

An example of a question requiring an operational decision in response is: - Which advertising firm should we choose for our fall advertising campaign? -Should we develop a new corporate structure? -How often do I go back to the stockroom to get additional products for display? -Should we consider a merger with our biggest competitor?

How often do I go back to the stockroom to get additional products for display?

Which of the following terms is an example of biased language? cleaner nurse salesman engineer

Salesman

Fiedler's contingency theory suggests different leaders can be effective in different situations. True False

True

Individuals with high LMX receive higher levels of resources than those with a low LMX relationship. True False

True

Initiating structure refers to task-based leadership behaviors. True False

True

Organizational culture is a system of shared assumptions, values and beliefs indicating what are appropriate and inappropriate behaviors within an organization. True False

True

Organizational culture will both attract potential employees and cause some to self-select out of the organization. True False

True

The availability of too much information leading to more and more time being spent on gathering information and thinking about it, resulting in no decisions being made is wildstorming. satisficing. analysis paralysis. anchoring.

analysis paralysis

Process loss refers to a group's perception of its ability to successfully perform well. the tendency for individuals to put in less effort when working in a group context. a group pressure phenomenon that increases the risk of the group making a flawed decision. any aspect of group interaction that inhibits group functioning.

any aspect of group interaction that inhibits group functioning.

Organizational culture consists of three levels: -assumptions, artifacts, and values. -artifacts, assumptions, and beliefs. -assumptions, orientations, and beliefs. -beliefs, values, and artifacts.

assumptions, artifacts, and values.

The ability to influence the behavior of others to get what you want is conformity. power. charisma. pressure.

power

Which of the following statements about communication is correct? Communication ability is particularly important in lower levels of organizations. Between 10 and 20 percent of a manager's time is spent communicating. Miscommunication is an annoyance, but seldom has serious consequences. Communication is the process by which information is exchanged between individuals, through a common system of symbols, signs or behavior.

Communication is the process by which information is exchanged between individuals, through a common system of symbols, signs or behavior.

Which is the first step in the rational decision-making model? Weigh decision criteria Generate alternatives. Establish decision criteria. Identify the problem.

Identify the problem.

A company with a stable culture is -predictable, rule-oriented, and bureaucratic. -fair, supportive, and respects individual rights. -flexible, adaptable, and experiments with new ideas. -achievement-oriented, results-oriented, and action-oriented.

predictable, rule-oriented, and bureaucratic.