MAN3302 Final

According to the data presented below, what is the offer to hire yield ratio? Custodial Recruitment & Selection Outcomes Applicants: 90 Phone screenings: 26 Interviews: 9 Offers: 6 Drug screening: 3 Hires: 2 1:4 1:2 1:6 1:3

1:3

According to the data presented below, if you made changes in your recruitment process that resulted in you receiving 180 applications for custodial openings, about how many phone screening calls would you expect to make? Custodial Recruitment & Selection Outcomes Applicants: 90 Phone screenings: 30 Interviews: 9 Offers: 6 Drug screening: 3 Hires: 2 29 12 60 50

60

EEOC guidelines define quid pro quo sexual harassment as: All of the other answers are correct A link between specific employment outcomes and an employee's granting of sexual favors Actions that are sexually oriented that decrease performance or create a hostile working environment for a reasonable person Terms of employment that differ significantly in compensation or other characteristics between male and female employees

A link between specific employment outcomes and an employee's granting of sexual favors

For which job would an employer be most able to justify a particular sex as a bona fide occupational qualification (BFOQ)? A locker room attendant A flight attendant A construction worker A nurse

A locker room attendant

Which source of information is most likely to yield information that informs the behavior level of Kirkpatrick's model of training evaluation? A performance appraisal conducted on trainees 6 months after they return to work The gross sales of the organization measured before and after training A survey asking trainees whether they found the training useful A test conducted at the end of training asking trainees to explain how to use their new skills

A performance appraisal conducted on trainees 6 months after they return to work

Which of the following selection instruments would be most useful in predicting employee performance in your organization? A weighted application blank that is 97 percent reliable in its results A personality test that has a -.69 validity coefficient with performance appraisal scores An interview question that is 38 percent reliable in its results An IQ test that has a .26 validity coefficient with performance appraisal scores

A personality test that has a -.69 validity coefficient with performance appraisal scores

All of the following are points made about the relationship between performance and training needs in the preparation materials for this module EXCEPT: A training intervention is always the preferred option when a performance gap is observed. Training needs should be considered from a variety of perspectives. Training should be considered only after performing a thorough needs analysis. There are many other ways to address performance gaps in addition to training.

A training intervention is always the preferred option when a performance gap is observed.

All of the following statements regarding the Age in Discrimination Employment Act (ADEA) are true EXCEPT: Companies with less than 20 employees can discriminate based on age. Individuals under the age of 40 are not protected due to their age. ADEA applies to all employers regardless of organizational size. Employers may favor older workers over younger workers.

ADEA applies to all employers regardless of organizational size.

Which of the following would be best able to yield specific information about how well employees perform certain job tasks? Performance reviews Ability tests Psychometric tests Occupational personality assessment

Ability tests

An employee's alarm does not go off and the employee does not wake in time to get to to work at the start of his shift. When he arrives at work he is giving a written warning and a harsh verbal reprimand. With regard to the behavior of arriving late to work, which of the following is an example of an antecedent? Verbal reprimand Written warning None of the other answers are antecedents. Alarm clock malfunction

Alarm clock malfunction

Which statement below is true regarding I-9 forms? Resident alien applicants with a valid green card do not need to complete an I-9. Only applicants with no proof of identification must fcomplete an I-9 form. All applicants, regardless of country of origin, must complete an I-9 form. Applicants who are U.S. citizens with a current U.S. passport do not need to complete an I-9 form.

All applicants, regardless of country of origin, must complete an I-9 form.

Federal equal employment opportunity laws are intended to protect: Citizens and permanent residents of the U.S. only Children and people with disabilities only Women and minorities only All employees

All employees

About which skills and abilities of candidates can you learn through behavioral interviewing? Interpersonal communication skills All of the other answers are correct. Conflict management skills Problem solving abilities

All of the other answers are correct.

The concept of reasonable accommodation holds that employers must attempt to reasonably accommodate employees in all the following situations except when there is a conflict between: An employee's religion-based apparel and the company dress code An employee's child's school event and the work schedule An employee's abilities and non-essential requirements of the job An employee's religious holiday observances and the work schedule

An employee's child's school event and the work schedule

All of the following are types of consequences in operant learning EXCEPT: Reinforcers Neurtral operants Antecedents Punishers

Antecedents

Refer to the following items taken from an interview of a forklift driver candidate at C3PO to answer the question below. Can you tell me a little about yourself and why you are interested in working here? What do you think is your greatest strength? In what areas do you have the most room for improvement? I grew up in a small town just like you, and our church was the social center of town. Was your experience like that? It looks like I have a friend who graduated from the same high school as you. When did you graduate? Tell me about a time when you had to respond to a difficult situation at work, what you did in response, and how that situation turned out. I see that you have a noticeable limp. Will you need any accommodations to perform the duties of a forklift driver? We have a no-smoking policy for our employees and do periodic random nicotine testing. Will that be a problem for you? -------------------------------------------------- What type of question is, "Tell me about a time when you had to respond to a difficult situation at work, what you did in response, and how that situation turned out"? Structured Behavioral Personal Leading

Behavioral

What legal defense means to intentionally discriminate against an applicant because that applicant's protected characteristic prevents her from performing the essential functions of the job? Bona fide occupational qualification Quid pro quo Situational interviewing Adverse impact

Bona fide occupational qualification

Which of the following is a disadvantage of the observational method of conducting a job analysis? It is more time consuming than conducting interviews. Employees may introduce biases into their responses. Cognitive activity cannot be directly measured. SMEs may have limited knowledge of your organization.

Cognitive activity cannot be directly measured.

Which of the following recruitment methods is most likely to yield candidates who lack applied organizational experience but have formal training in the field and are knowledgeable about the latest industry trends? College recruiting Professional association recruiting Community job fair recruiting Labor union recruiting

College recruiting

The Equal Employment Opportunity Commission was created by: The National Labor Relations Board The U.S. Supreme Court The President of the United States Congress through passage of the 1964 Civil Rights Act

Congress through passage of the 1964 Civil Rights Act

All of the following are employer responsibilities under OSHA EXCEPT: Correct hazardous conditions within 8 hours of them being identified Publicly display the OSHA informational poster Notify the nearest OSHA office within 8 hours of any serious injury or fatality Provide a workplace that is safe and healthful

Correct hazardous conditions within 8 hours of them being identified

This research method is used to make predictions about the likelihood of two variables occurring together. Correlational Experimental Quasi-Experimental Descriptive

Correlational

Which of the following performance appraisal methods would provide the most detailed information to an employee regarding what specific behaviors need to be improved upon? Ranking method Graphic rating scale Critical incidents Weighted checklist

Critical incidents

The following research method is a useful method of gathering information about rare phenomena that could not be reproduced in a laboratory or about subjects that are not well understood. Descriptive Quasi-Experimental Correlational Experimental

Descriptive

What of the following is a purpose of conducting training evaluation? Ensuring that the appropriate training methods are used Increasing the transfer of training Determining whether the benefits of training outweigh the costs Increasing the motivation levels of training participants

Determining whether the benefits of training outweigh the costs

A requirement for female job applicants to complete a physical skills test that is not required of male applicants is an example of: Disparate treatment A non-discriminatory employment practice A violation of the Equal Pay Act Adverse impact

Disparate treatment

The ability to provide instructional consistency by offering the same training content to employees worldwide was suggested in your class preparation materials as an advantage of which training method? Coaching Role plays E-Learning In-Basket technique

E-Learning

Alternatives to traditional performance appraisal include all of the following EXCEPT: Train managers how to give continual feedback Ensure pay increases reflect performance scores Implement 360 degree reviews Shorter review periods

Ensure pay increases reflect performance scores

All of the following have been suggested as helpful tips for conducting performance reviews EXCEPT: Discuss ideas for developmental goals and action plans Have an agenda for the review interview Agree upon specific actions to be taken by each of you Ensure the recipient of the review agrees with the content and rating

Ensure the recipient of the review agrees with the content and rating

Which of the following requires federal contractors and subcontractors to have affirmative action programs? Age Discrimination in Employment Act Executive Order 11246 Civil Rights Act of 1991 Rehabililtation Act of 1973

Executive Order 11246

Ethical concerns, practical concerns, and difficulty in generalizing conclusions to real-world situations are limitations of which type of research? Correlational Experimental Descriptive Investigative

Experimental

The following method tests a hypothesis and establishes causation by using independent and dependent variables in a controlled environment. Experimental All the research methods in the other answers accomplish this. Correlational Descriptive

Experimental

Which of the following performance appraisal methods would be relatively inexpensive to develop AND would yield quantitative data that could be used to make comparisons across employees? Weighted checklist Essay method Critical incidents Graphic rating scale

Graphic rating scale

Which Supreme Court decision established the requirement that employers prove that education and testing activities used in the selection process are job-related? Vinson v. Meritor Savings Bank Griggs v. Duke Power McDonnel Douglas v. Green Oncale v. Sundowner Offshore

Griggs v. Duke Power

. Florida 760.50 adds __________ status as a protected class. HIV Sexual orientation Smoking Genetic disorders

HIV

You are conducting an experiment in which you are trying to increase call center satisfaction scores. You implement a training for some of your customer service reps. In this experiment what is your independent and dependent variables. IV Training, DV Customer Service Reps IV Satisfaction Scores, DV Customer Service Reps IV Training, DV Satisfaction Scores IV Customer Service Reps, DV Training

IV Training, DV Satisfaction Scores

Which method of learning emphasizes the role of consequences of behavior? Operant learning Reflexive learning Classical learning Social learning

Operant learning

Your office staff will be using a new electronic calendaring system designed to make it easier for them to share their schedules with each other. Which of the following data collection methods would most appropriately assess whether your employees have a lack of skill with regard to this system? Perform a work sample test in which each employee is asked to accurately schedule an upcoming meeting using the new system. Conduct a short survey in which you ask employees if they're familiar with the new system and whether they know its purpose. Examine the users' guide that accompanies the program to see if you should change the job descriptions of the employees accordingly. None of the other answers are appropriate for identifying a lack of skill.

Perform a work sample test in which each employee is asked to accurately schedule an upcoming meeting using the new system.

In the videos about training needs analysis you watched to prepare for class, all of the following were used as sources of performance standards EXCEPT: Performance Reviews Job Descriptions Person Specifications Competency Frameworks

Performance Reviews

You are interviewing a candidate who has applied to be a gum taster for your candy company. During your conversation, the candidate vaguely alludes to a problem with his dental health, which is an important requirement for this position. If you would like to learn more details about this problem, what type of question would you ask next? Open ended Behavioral Probing Closed ended

Probing

Which research design used to evaluate the effects of training compares the performance of participants who were NOT randomly assigned to two groups; one that received the training and one that didn't? Non-experimental design Experimental design Quasi-experimental design Pre-post design

Quasi-experimental design

Which of the following accurately depicts the order in which types of training evaluations are conducted according to Kirkpatrick's Hierarchical Model? Learning, Behavior, Results, Reaction Reaction, Learning, Behavior, Results Reaction, Results, Behavior, Learning Behavior, Learning, Reaction, Results

Reaction, Learning, Behavior, Results

Which one of the following selection activities provides job candidates with both positive and potentially negative information about the organization? Honesty/Integrity testing Realistic job preview Biodata review Behavioral interviewing

Realistic job preview

All of the following are levels of evaluation according to the Kirkpatrick model of evaluation EXCEPT: Self-efficacy Learning Behavior Results

Self-efficacy

The U.S. Supreme court has ruled on a number of occasions that there is not single rule or test for determining independent contractor status. All of the following are factors in determining Independent contractor status EXCEPT: State contractor licensing regulations The worker's opportunities for profit and loss Permanency of the relationship Nature and degree of control by the principle

State contractor licensing regulations

Which type of evaluation provides data about the worthiness or effectiveness of a training program. Summative Descriptive Causal Formative

Summative

Which federal EEO law prohibits discrimination based on race, color, religion, sex or national origin in any term, condition, or privilege of employment? Americans with Disabilities Act Title VII of the 1964 Civil Rights Act Equal Pay Act Family and Medical Leave Act

Title VII of the 1964 Civil Rights Act

According to your class preparation materials, all of the following are reasons to conduct evaluation of training EXCEPT: To assist in creating the learning objectives of your training program To determine whether the training program has achieved expected results To determine whether the training program was cost effective To identify areas of improvement in the training program

To assist in creating the learning objectives of your training program

In the TEDx video about the dangers in making causal conclusions given correlational data, what was the third variable leading to a positive correlation between ice cream sales and drowning incidents? Time of day Location Amount of ice cream consumed Weather conditions

Weather conditions

According to the materials on transfer of training that you read for class, all of the following are things you should consider when trying to engineer transfer into your training programs EXCEPT:: The relevance of the training to the job The presence of supporting resources when participants return to work How the learning and skills from the training will be reinforced on the job Whether any significant learning took place during the training

Whether any significant learning took place during the training

An employee must meet which of the following criteria to be eligible for leave under the FMLA ? Worked at least 1,250 hours during the previous 12-month period Employed full-time with the same company for the previous 12 months Employed at least part-time for the previous 18 months Worked full-time for the previous 12 months at a location with at least 100 employees.

Worked at least 1,250 hours during the previous 12-month period

Which of the following statements is true of yield ratios when used to measure the effectiveness of an organization's recruitment and selection process? Yield ratios are most informative when compared to similar ratios collected over time. Yield ratios provide useful information about the reliability of a variety of selection instruments. Every yield ratio provides information about the strength and direction of the relationship between two variables. Yield rations provide useful information about the validity of a variety of selection instruments.

Yield ratios are most informative when compared to similar ratios collected over time.

According to the data presented below, how many interviews must you conduct to fill 4 custodial openings? Custodial Recruitment & Selection Outcomes Applicants: 90 Phone screenings: 26 Interviews: 9 Offers: 6 Drug screening: 3 Hires: 2 4.5 36 9 18

18

Your historic yield ratio when calculating the number of interviews conducted from your applicant pool for driver positions is 1:8. You then change the content of your position announcement to more accurately reflect your company's culture and change the placement of the announcement from Career Builder to LinkedIn Jobs. Which of the following yield ratios would be the best indicator that these changes resulted in more qualified candidates applying for your driver positions? 1:50 1:6 1:12 1:3

1:3

You are the director for training and development for C3P0. Recently you noticed a decrease in customer service ratings within your customer service department, even though your current customer service training was recently recognized by the local chapter of the Association for Talent Development (ATD) as the best customer service training for small to medium-sized companies in Central Florida. Research you conducted about this problem revealed the following information. 1. New employees continue to rate the customer service training as superb. 2. Post training assessments are positively correlated (+.67) with successful performance and subsequent customer satisfaction ratings. 3. On-time deliveries have decreased by 2.3% over the last few months, which is your busy season, but are still slightly higher than the current period in previous years. 4. The majority of low customer service ratings have been given to customer service representatives with over 5 year's experience in that job. Based on (not off) the information you collected, what is the most appropriate action to take to address the recent drop in customer service ratings? 1) Design a training program of role plays and on-the-job coaching to improve the customer service behaviors of all customer service representatives. 2)Immediately and significantly increase the warehouse and trucking staff to increase on-time deliveries. 3) Design and implement a performance-based system to improve the customer service of those receiving low ratings. 4) Assume that the customer service ratings will increase after the busy season and do nothing.

3) Design and implement a performance-based system to improve the customer service of those receiving low ratings.

Research has shown that characteristics of the work environment to which trainees return after training is completed influence the extent to which training transfer occurs. According to the training transfer materials you read, all of the following are characteristics of the work environment that facilitate transfer of training EXCEPT: Ensuring that trainees who don't use the skills acquired in training are subject to the progressive discipline policy Ensuring trainees have the opportunity to practice skills acquired through training Providing feedback to trainees regarding how effectively they are exhibiting skills acquired in training Providing job aids to remind trainees of the skills and knowledge acquired in training

Ensuring that trainees who don't use the skills acquired in training are subject to the progressive discipline policy

Refer to the following items taken from an interview of a forklift driver candidate at C3PO to answer the question below. Can you tell me a little about yourself and why you are interested in working here? What do you think is your greatest strength? In what areas do you have the most room for improvement? I grew up in a small town just like you, and our church was the social center of town. Was your experience like that? It looks like I have a friend who graduated from the same high school as you. When did you graduate? Tell me about a time when you had to respond to a difficult situation at work, what you did in response, and how that situation turned out. I see that you have a noticeable limp. Will you need any accommodations to perform the duties of a forklift driver? We have a no-smoking policy for our employees and do periodic random nicotine testing. Will that be a problem for you? Which item is most likely to be used as a basis for legal action if the candidate is not hired?: 1) We have a no-smoking policy for our employees and do periodic random nicotine testing. Will that be a problem for you? 2) Can you tell me a little about yourself and why you are interested in working here? 3) I grew up in a small town just like you, and our church was the social center of town. Was your experience like that? 4) I see that you have a noticeable limp. Will you need any accommodations to perform the duties of a forklift driver?

I grew up in a small town just like you, and our church was the social center of town. Was your experience like that?

Florida 760.10 combines most federally-established protected classes into one law and establishes what protected class not covered in federal legislation? Pregnancy status Sexual orientation Race Marital Status

Marital Status

You are the HR Director for your organization and have collected data showing a reduction in customer satisfaction scores. The customer service representatives receive a monetary incentive for the number of calls answered, but in interviews the representatives told you the call volume is too high to provide great service. You decide to remove the monetary incentive for a randomly-selected group of representatives to see if customer satisfaction scores increase for that group. In this study what are the independent and dependent variables? IV = customer satisfaction scores; DV = monetary incentive IV = number of calls answered; DV = customer service reps who lost their incentive There is not an IV or DV in this study, as it is not an experiment. IV = monetary incentive; DV = customer satisfaction scores

IV = monetary incentive; DV = customer satisfaction scores

If you were given the instruction to immediately and significantly reduce the time and costs associated with recruiting and selecting bank tellers , which of the following changes would you recommend for adoption? Continue to conduct all finalist interviews in-house, but hire a staffing agency to recruit candidates and conduct the initial screening Institute a referral bonus program for your current tellers and eliminate all other recruitment methods Ensure that upper-level executives are involved in the interview process in addition to the bank branch managers Eliminate reference checks for your teller candidates, and hire a consulting firm to develop a mathematical aptitude test.

Institute a referral bonus program for your current tellers and eliminate all other recruitment methods

As opposed to hiring internal candidates, which of the following is an advantage of hiring external candidates to fill open positions within your organization? It increases the number of different perspectives within your organization. It motivates current employees to strive for promotions. It reduces costs associated with recruitment. It minimizes orientation and training costs.

It increases the number of different perspectives within your organization.

What does a negative correlation coefficient of -.60 between pay and performance indicate? It indicates we can use pay to predict low performers with some confidence. It indicates that employees who are paid more are more likely to be high performers. Because the correlation is negative, it indicates there is no relationship between pay and performance. It indicates nothing, because correlation cannot be used to infer causation.

It indicates we can use pay to predict low performers with some confidence.

All of the following were identified as disadvantages of using the ABC model to analyze behavior EXCEPT: Using this model takes time and patience. Using the ABC model is, in itself, not an experimental method of investigation. It is very difficult to easily and clearly record behaviors because they are unobservable. Sometimes there are multiple antecedents and consequences controlling behavior.

It is very difficult to easily and clearly record behaviors because they are unobservable.

As opposed to hiring external candidates, which of the following is an advantage of hiring internal candidates for open positions within your organization? It reduces orientation costs. It helps your organization reach its diversity goals. It brings new ideas and innovations to your organization. It minimizes political infighting among employees.

It reduces orientation costs.

In the videos about training needs analysis you watched to prepare for class, all of the following were used as sources of information about employees' current performance EXCEPT Performance appraisals Psychometric testing Ability testing Job descriptions

Job descriptions

Which level of training evaluation addresses the question, "To what extent did trainees improve their knowledge and skills?" Learning level Reaction level Behavior level Results level

Learning level

Which of the following training methods would be most useful when a trainer needs to deliver a limited amount of information to a large number of participants in a short period of time? Discussions Lectures Case studies On-the-job training

Lectures

If the goals of your performance appraisal system are to encourage open communication between a supervisor and employees, to get more "buy in" to the appraisal system from the employees, and to use the appraisal for further skill development, which performance appraisal system would be most appropriate? Paired comparison ranking Graphic rating scale Management by objectives Behaviorally anchored rating scale

Management by objectives

The following are an advantage and a disadvantage of which type of performance appraisal method? Advantage - It is based on the assumption that the individual (employee) knows more than anyone else about her/his own capabilities, needs, strengths, weaknesses and goals. Disadvantage - Positive and active participation from subordinates is not easily forthcoming. Paired comparison ranking Critical incidents Behaviorally anchored rating scale Management by objectives

Management by objectives

A fire fighter candidates who do not pass their physical ability tests are not allowed to continue on in the selection process. This selection process is an example of what approach? Behavioral Multiple hurdle Compensatory Structured

Multiple hurdle

Last semester, a student avoided taking the final exam in a class because she had perfect attendance in the class for the entire semester. This semester, that student has maintained perfect attendance in all her classes. This is an example of which operant learning process? Negative reinforcement Negative punishment Positive punishment Positive reinforcement

Negative reinforcement

According to the Fair Labor Standards Act, how many breaks are required during an 8-hour work day? No breaks at all 3 breaks of 15 minutes each 2 breaks of 20 minutes each One 30-minute lunch break

No breaks at all

What is the mandatory retirement age according to the Age Discrimination in Employment Act? 65 years old None of the other answers are correct 70 years old 65 years old until the year 2020, then 70 years old

None of the other answers are correct

All of the following are recommendations to assist supervisors in preventing sexual harassment in the workplace EXCEPT: Train all employees in what constitutes sexual harassment. Inform employees of their rights in making sexual harassment claims. Investigate all claims of sexual harassment immediately and thoroughly. Provide retaliation prevention information only after a discrimination suit has been filed.

Provide retaliation prevention information only after a discrimination suit has been filed.

Which of the following recruitment sources is most likely to yield applicants who are good fits with the organizational culture of your marketing firm? A flyer placed on the job board of the local Starbuck's Referrals from current employees A position announcement placed on Indeed.com A position announcement placed on the jobs website of marketing professional association

Referrals from current employees

Refer to the following items taken from an interview of a forklift driver candidate at C3PO to answer the question below. Can you tell me a little about yourself and why you are interested in working here? What do you think is your greatest strength? In what areas do you have the most room for improvement? I grew up in a small town just like you, and our church was the social center of town. Was your experience like that? It looks like I have a friend who graduated from the same high school as you. When did you graduate? Tell me about a time when you had to respond to a difficult situation at work, what you did in response, and how that situation turned out. I see that you have a noticeable limp. Will you need any accommodations to perform the duties of a forklift driver? We have a no-smoking policy for our employees and do periodic random nicotine testing. Will that be a problem for you? ----------------------------------------- Which item is most likely to provide useful information in the decision whether to hire this candidate? 1) In what areas do you have the most room for improvement? 2) Tell me about a time when you had to respond to a difficult situation at work, what you did in response, and how that situation turned out. 3) What do you think is your greatest strength? 4) Can you tell me a little about yourself and why you are interested in working here?

Tell me about a time when you had to respond to a difficult situation at work, what you did in response, and how that situation turned out.

A small butcher shop owned by a local resident, Mr. Sharp Cutter, in Weeki Wachee, Florida, has been growing steadily over the past 3 years, and Mr. Cutter was very excited about having hired his tenth employee. After receiving an anonymous complaint, the regional EEOC office launched an investigation into Mr. Cutter's employment practices. Their investigation revealed that Mr. Cutter only hired employees under the age of 35, disqualified all applicants who had any perceived disabilities, paid male employees 25% more than female employees who performed the same jobs, and had terminated the employment of the only African-American employee after remarking how lazy "blacks" were. Mr. Cutter is in danger of being charged by the EEOC with violations of which laws? The Equal Pay Act, Title VII of the 1964 Civil Rights Act, and the Americans with Disabilities Act only The Equal Pay Act, Title VII of the 1964 Civil Rights Act, the Americans with Disabilities Act, and the Age Discrimination in Employment Act The Equal Pay Act, and Title VII of the 1964 Civil Rights Act only The Equal Pay Act only

The Equal Pay Act only

Which of the following is true regarding when employers must submit the I-9 form for new employees? The I-9 form must be submitted within 3 days after the official start date. The I-9 form must be submitted 24 hours prior to the official start date. The I-9 form must be submitted within 2 days after the date of hire. The I-9 form must be submitted within 24 hours of the job offer being made.

The I-9 form must be submitted within 3 days after the official start date.

One of your employees has twice sent somewhat sexually inappropriate jokes via email to the entire office. Which of the following would be the best evidence that training might be an appropriate intervention to solve this problem? The employee is from a culture that has very different standards regarding what is sexually appropriate in the workplace. The employee engaged in this performance problem multiple times. The employee sent the emails to the entire office, not just one or two coworkers. The employee, when confronted about this problem, expressed no remorse or regret about his behaviors.

The employee is from a culture that has very different standards regarding what is sexually appropriate in the workplace.

Which of the following is the primary purpose of conducting job analyses? To ensure fair benefits offerings To establish a better fit between employees and job requirements To document which jobs need professional certification To identify all equipment used in each job

To establish a better fit between employees and job requirements

What is the primary purpose of conducting a training needs analysis? To ensure that all learning objectives are met during training To measure organizational improvements before and after training To ensue training participants are using their new skills and knowledge on the job To identify the causes of a performance gap and those who should attend training

To identify the causes of a performance gap and those who should attend training

According to your course preparation materials, all of the following are reasons why training evaluation, especially evaluation at the higher levels, is not conducted EXCEPT: Training evaluation is typically not necessary to assess the effects of training. Training evaluation can be costly and time consuming. Training evaluation requires specialized knowledge. Training evaluation has the potential to reveal ineffective training.

Training evaluation is typically not necessary to assess the effects of training.